Sr. UX Researcher, Amazon Health

📍 Job Overview

Job Title: Sr. UX Researcher, Amazon Health

Company: Amazon

Location: San Francisco, California, United States

Job Type: On-site

Category: UX Research

Date Posted: 2025-06-04

Experience Level: 5-10 years

Remote Status: On-site

🎨 Design Role Summary

• Conduct user research to understand healthcare customer needs and behaviors
• Lead comprehensive healthcare journey mapping and Jobs-to-be-Done research
• Design and execute mixed-method research studies on sensitive healthcare topics
• Synthesize findings to identify patterns and opportunities across the health experience
• Collaborate with cross-functional teams to integrate insights into product development and roadmaps

🖼️ Primary Design Responsibilities

• Conduct user research to deeply understand healthcare customer needs, behaviors, and pain points
• Design and execute mixed-method research studies, including in-clinic patient visits, central health record management, and telehealth experiences
• Inform segmentation studies and persona development specific to healthcare audiences
• Synthesize findings from healthcare research workstreams to identify patterns and opportunities across the health experience
• Collaborate with cross-functional teams to integrate insights into product development and roadmaps

🎓 Design Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or a related field. Master's degree preferred.

Experience: 5-10 years of experience in UX research, with a focus on healthcare and mixed-methods approaches. Proven experience leading research studies and synthesizing findings.

Required Design Skills:

• Proven experience in user research, with a focus on healthcare and mixed-methods approaches
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficient in research software tools (e.g., Qualtrics, SurveyMonkey, UsabilityHub)

Preferred Design Skills:

• Experience with healthcare-specific research methods and tools
• Familiarity with healthcare systems and regulations
• Experience with accessibility standards and best practices
• Fluency in a second language, particularly Spanish

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Include examples of healthcare research studies, highlighting mixed-methods approaches and sensitive topic handling
• Demonstrate ability to synthesize findings and identify actionable insights
• Showcase collaboration with cross-functional teams and integration of research findings into product development

Design Process Documentation:

• Include research plans, interview guides, and survey instruments
• Demonstrate ability to adapt research methods based on project requirements and constraints
• Showcase understanding of ethical considerations in healthcare research

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year, depending on experience and location. This is an estimate based on industry standards for UX researchers with 5-10 years of experience in the San Francisco Bay Area.

Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) matching and retirement planning
• Generous paid time off and parental leave
• On-site fitness centers and wellness programs
• Employee discounts on Amazon products and services

Working Hours: Full-time, on-site position with flexible work hours and remote work options available for some roles.

🎯 Design Team & Company Context

🏢 Company & Design Culture

Industry: E-commerce and technology

Company Size: 10,000+ employees

Founded: 1994

Design Team Structure:

• Large, multidisciplinary design team with dedicated UX research, product design, and visual design groups
• Flat organizational structure with a focus on cross-functional collaboration
• Design team led by a VP of Design, with directors and managers for each design discipline

Design Methodology:

• User-centered design approach, with a focus on customer needs and pain points
• Mixed-methods research and iterative design processes
• Collaborative design critiques and feedback exchange

Company Website: Amazon.com

📈 Design Career & Growth Analysis

Design Career Level: Senior UX Researcher, with potential for growth into management or leadership roles

Reporting Structure: Reports directly to the Director of UX Research, with a dotted line to the VP of Design

Design Impact: UX research findings directly influence product development and roadmaps, with the potential to impact millions of customers

Growth Opportunities:

• Transition into management or leadership roles within the UX research team
• Expand expertise into adjacent design disciplines, such as product design or visual design
• Gain experience working on high-impact, strategic initiatives within the healthcare vertical

🌐 Design Work Environment

Studio Type: On-site, open-concept workspaces with dedicated research labs and usability testing facilities

Office Location(s): San Francisco, California, with additional offices in Seattle, Washington, and other global locations

Design Workspace Context:

• Collaborative workspaces with dedicated areas for research, design, and team meetings
• Access to research software tools, design tools, and hardware for usability testing
• Opportunities for cross-functional collaboration and learning from other design disciplines

Work Schedule: Flexible work hours with opportunities for remote work and part-time schedules for some roles

📄 Design Application & Portfolio Review Process

Design Interview Process:

• Phone or video screen with the hiring manager to discuss qualifications and fit
• Take-home research project or case study presentation to demonstrate skills and experience
• On-site or virtual interview with the design team, including research team members and stakeholders
• Final interview with the director or VP of design to discuss career growth and fit within the organization

Portfolio Review Tips:

• Highlight healthcare research studies and mixed-methods approaches
• Demonstrate ability to synthesize findings and identify actionable insights
• Showcase collaboration with cross-functional teams and integration of research findings into product development
• Include research plans, interview guides, and survey instruments to demonstrate the research process

Design Challenge Preparation:

• Familiarize yourself with Amazon's design methodology and user-centered design approach
• Prepare for questions about your experience with healthcare research and mixed-methods approaches
• Practice presenting your research findings and insights in a clear and concise manner

Design ATS Keywords:

• Design Skills: UX research, mixed-methods, healthcare research, user-centered design, usability testing, accessibility
• Tools: Qualtrics, SurveyMonkey, UsabilityHub, Adobe XD, Sketch, Figma
• Methodologies: User research, user interviews, usability testing, A/B testing, heuristic evaluation
• Soft Skills: Communication, collaboration, problem-solving, analytical, adaptable, detail-oriented
• Industry Terms: Design thinking, design sprints, user personas, user journey mapping, design critiques, stakeholder management

🛠 Design Tools & Technology Stack

Primary Design Tools:

• Qualtrics: Survey creation, distribution, and analysis for large-scale research studies
• SurveyMonkey: Survey creation and distribution for smaller-scale research projects
• UsabilityHub: Remote usability testing and user feedback collection
• Adobe XD: Prototyping and design collaboration for user flows and wireframes

Design Collaboration & Handoff:

• Confluence: Collaboration and project management for design teams and stakeholders
• Jira: Project tracking and issue management for design teams and developers
• Zeplin: Design handoff and collaboration with developers and engineers

Design Research & Testing:

• OptimalSort: A/B testing and optimization for design and product features
• Amazon A/B Testing Platform: A/B testing and experimentation for Amazon-specific features
• Amazon Web Services (AWS): Cloud computing and storage services for design and product infrastructure

👥 Design Team Culture & Values

Design Values:

• Customer Obsession: Focus on customer needs and pain points in all design decisions
• Invent and Simplify: Continuously innovate and simplify the design process and user experience
• Learn and Be Curious: Embrace a growth mindset and continuously learn from users, stakeholders, and teammates
• Hire and Develop the Best: Attract and develop top talent to drive design excellence and innovation

Design Collaboration Style:

• Cross-Functional Collaboration: Work closely with other design disciplines, product managers, and engineers to deliver integrated user experiences
• Design Critiques: Participate in regular design critiques to provide and receive feedback on design work
• Stakeholder Management: Collaborate with stakeholders to understand business objectives and align design solutions with strategic goals

⚡ Design Challenges & Growth Opportunities

Design Challenges:

• Healthcare Data Privacy: Conduct research on sensitive healthcare topics while maintaining user privacy and data security
• Rapidly Evolving Healthcare Landscape: Keep up-to-date with the latest healthcare trends, technologies, and regulations to inform design decisions
• Scaling Research Findings: Identify patterns and insights from large-scale research studies and communicate them effectively to stakeholders
• Cross-Functional Alignment: Collaborate with diverse teams, including product managers, engineers, and clinicians, to ensure design solutions meet business objectives and user needs

Learning & Development Opportunities:

• Healthcare Industry Expertise: Develop a deep understanding of the healthcare industry, including trends, regulations, and best practices
• Design Methodology Mastery: Master advanced design research methodologies, such as ethnographic research, diary studies, and longitudinal research
• Leadership Development: Gain experience leading research projects, mentoring junior researchers, and collaborating with stakeholders to drive design strategy

💡 Design Interview Preparation

Design Process Questions:

• Describe your experience with healthcare research and mixed-methods approaches.
• How have you handled sensitive healthcare topics in your research projects?
• Can you walk me through your research process, from planning to data analysis and presentation of findings?

Company & Design Culture Questions:

• How do you stay up-to-date with the latest healthcare trends and technologies?
• Can you describe your experience working with cross-functional teams and stakeholders in a healthcare context?
• How do you ensure that your research findings drive meaningful design decisions and impact product development?

Portfolio Presentation Strategy:

• Highlight healthcare research studies and mixed-methods approaches in your portfolio.
• Demonstrate your ability to synthesize findings and identify actionable insights.
• Showcase your collaboration with cross-functional teams and integration of research findings into product development.

📌 Application Steps

To apply for this design position:

• Submit your application through this link
• Prepare a tailored resume and portfolio showcasing your healthcare research experience and mixed-methods approaches.
• Research Amazon's design methodology and user-centered design approach to inform your application and interview preparation.
• Prepare for design challenges and interview questions related to healthcare research, mixed-methods approaches, and cross-functional collaboration.
• Review Amazon's design values and culture to ensure a strong fit and alignment with your personal values and career goals.

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