Sr. UX Designer, Last Mile Transporter Experience Design - Flex Offers at Amazon

📍 Job Overview

Job Title: Sr. UX Designer, Last Mile Transporter Experience Design - Flex Offers

Company: Amazon

Location: Bellevue, Washington, United States; Austin, Texas, United States

Job Type: Full-time

Category: UX Design

Date Posted: 2025-06-16T00:00:00

Experience Level: Senior (6+ years)

Remote Status: On-site

🎨 Role Summary

Lead end-to-end UX design for the Amazon Flex Offers program, focusing on the transporter experience.
Drive strategic design vision and execute rapidly on near-term design solutions.
Collaborate closely with product managers, engineers, and fellow designers to deliver high-quality user experiences.
Tackle complex design challenges related to logistics, geolocation, routing, and delivery workflows.
Advocate for user needs and uphold high design standards within a large-scale operation.

📝 Enhancement Note: This role combines strategic vision with hands-on execution, typical of a Senior UX Designer position at a large, fast-paced technology company like Amazon. The focus on "Last Mile" and "Transporter Experience" indicates a need for a strong understanding of logistics, mobile interfaces, and potentially physical processes, which will be crucial for portfolio relevance.

🖼️ Primary Responsibilities

Manage the UX backlog and prioritize design initiatives based on business goals and user needs.
Develop, test, and iterate on design strategies and solutions for the Flex Offers platform.
Conduct user research, usability studies, and gather user data to inform design decisions.
Create personas, journey maps, and user flows to articulate user behaviors and needs.
Design robust digital experiences that integrate with physical processes and real-world scenarios.
Collaborate cross-functionally to define requirements, scope projects, and drive design alignment.
Present design concepts and strategies to stakeholders, articulating design rationale clearly.
Mentor junior designers and contribute to improving design processes and methodologies within the team.
Stay informed about industry trends, competitor activities, and user behavior patterns in the logistics and gig economy space.

📝 Enhancement Note: Responsibilities like managing a UX backlog and mentoring suggest a blend of individual contribution and leadership, fitting for a Senior-level role. The emphasis on integrating digital interfaces with physical processes highlights the unique challenges and opportunities within the logistics domain, requiring a designer comfortable with complex systems.

🎓 Skills & Qualifications

Education: A Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), or a related field is often preferred, though equivalent practical experience is highly valued.

Experience: Minimum of 6 years of experience in UX design with a strong portfolio demonstrating successful delivery of design solutions for complex projects, particularly in mobile or logistics domains.

Required Skills:

Proven experience delivering design solutions for projects of large scope and complexity.
Comprehensive knowledge of usability principles and techniques.
Proficiency in creating user flows, wireframes, prototypes, and high-fidelity mockups.
Strong understanding of user-centered design processes and methodologies.
Excellent collaboration, communication, and facilitation skills.

Preferred Skills:

Experience designing in an agile development environment.
Experience acquiring user data through various research methods (usability studies, interviews, surveys).
Ability to create personas and journey maps based on research insights.
Experience with design systems and component libraries.
Familiarity with front-end development concepts and limitations.

📝 Enhancement Note: While not explicitly stated, experience with mobile design is highly relevant given the nature of the Flex program. Agile experience is common in large tech companies, and research skills are explicitly preferred, indicating a data-driven design approach is valued.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

An available online portfolio showcasing your design process, problem-solving skills, and the impact of your work.
Include case studies that detail your approach to complex design challenges, especially those involving mobile interfaces, logistics, or operational workflows.
Clearly articulate your role and contributions within project teams.
Demonstrate strong visual design skills and attention to detail in your final deliverables.

Process Documentation:

Showcase your research and discovery phase, including how you identified user needs and pain points.
Detail your ideation and iteration methods, including sketches, wireframes, and prototypes.
Explain your validation and testing approaches, including usability study methodologies and findings.

📝 Enhancement Note: For this specific role focusing on the "Transporter Experience," highlight portfolio pieces that involve designing for users in dynamic, potentially non-traditional work environments. Case studies demonstrating solutions for complex workflows, data visualization (like routing or earnings), or mobile-first experiences will be particularly impactful.

💵 Compensation & Benefits

Salary Range: $127,100/year to $211,600/year. This range reflects the cost of labor across several US geographic markets, including the mentioned locations of Bellevue, WA, and Austin, TX. The final offer will be based on market location, job-related knowledge, skills, and experience.

Benefits:

Comprehensive medical, dental, and vision insurance.
Financial benefits, which may include a 401(k) plan with company match.
Potential for equity awards (Restricted Stock Units).
Sign-on payments as part of a total compensation package.
Additional benefits may include paid time off, parental leave, and employee discounts.

Working Hours: Standard full-time working hours, typically around 40 hours per week. While the team strives for a normal work week, some flexibility may be required to meet project deadlines, balanced with a focus on work-life balance.

📝 Enhancement Note: The provided salary range is explicitly stated by Amazon and covers the potential variations based on the specific location within the US. The benefits package is typical for a large tech company and includes key components that are attractive to design professionals.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: E-commerce, Retail, Logistics, Software Development

Company Size: 10,001+ employees (over 738,000 globally)

Founded: 1994

Team Structure: The Last Mile Delivery Design team is part of Amazon Worldwide Operations. Designers work closely with product teams and engineers. The specific team structure within Last Mile Design likely involves pods or smaller groups focused on different aspects of the delivery ecosystem.

Methodology: The team follows a "loose process for design," emphasizing collaborative brainstorming, prototyping with real customers, socializing vision, documenting experiences, and supporting engineering teams. They strive for work-life balance and accurate project scoping.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's scale and focus on operational excellence are key factors influencing the design culture. The "loose process" and emphasis on prototyping with real customers suggest a pragmatic, user-focused approach while navigating a complex organizational structure. Understanding Amazon's leadership principles will also be beneficial for candidates.

📈 Career & Growth Analysis

Design Career Level: This is a Senior-level UX Designer role. Senior designers at Amazon are expected to take ownership of significant parts of the product, drive design strategy, mentor others, and influence product direction.

Reporting Structure: Typically, a Senior UX Designer at Amazon reports to a Design Manager or Principal Designer within the design organization. They will collaborate closely with Product Managers and Engineering Leads.

Design Impact: Design plays a critical role in defining the products used by Amazon's global delivery network. As a Senior designer on the Flex Offers team, your work will directly impact the experience of independent contractors, influencing their ability to find and complete deliveries, which is vital to Amazon's last-mile operations.

Growth Opportunities:

Potential for advancement to Principal UX Designer or Design Manager roles.
Opportunities to specialize in specific areas of logistics or mobile experience design.
Access to internal training programs and resources for skill development.

📝 Enhancement Note: The Senior level at Amazon implies significant responsibility and the expectation of influencing not just design execution but also product strategy. Growth paths typically involve deeper specialization or moving into leadership/management roles.

🌐 Work Environment

Studio Type: On-site at specified Amazon office locations in Bellevue, WA, or Austin, TX.

Office Location(s): Bellevue, Washington, United States; Austin, Texas, United States. Amazon has multiple office buildings in these cities, likely with dedicated design team spaces.

Design Workspace Context:

Expect a collaborative office environment with spaces for brainstorming, critiques, and team meetings.
Access to prototyping studios and tools for hands-on design work.
Opportunities for in-person collaboration with product and engineering teams.

Work Schedule: Primarily standard business hours, Monday to Friday. While there's an emphasis on work-life balance, the on-site nature requires physical presence during core working hours.

📝 Enhancement Note: The on-site requirement suggests a strong emphasis on in-person collaboration, which is often preferred for complex problem-solving and building team cohesion, especially in a large organization. Candidates should be prepared to relocate if necessary.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial recruiter screen to assess basic qualifications and fit.
Hiring manager interview to discuss experience, portfolio, and cultural fit.
Portfolio review with design team members to deep dive into projects and process.
Loop interviews with cross-functional partners (Product, Engineering) to assess collaboration skills and technical understanding.
Potentially a design challenge or whiteboarding session to evaluate problem-solving abilities.

Portfolio Review Tips:

Select case studies that demonstrate your ability to tackle complex problems, particularly in the logistics, mobile, or operational space.
Clearly articulate the user problem, your design process, key decisions, and the impact of your solution.
Be prepared to discuss the challenges you faced and how you overcame them.
Highlight your collaboration skills and how you worked with cross-functional partners.
Showcase your understanding of usability principles and how you applied them.

Challenge Preparation:

If a design challenge is given, focus on demonstrating your design thinking process, not just the final solution.
Structure your presentation clearly, outlining your approach, research (even if assumed), ideation, and rationale.
Be prepared to articulate your design decisions and respond to feedback or questions from the interview panel.

ATS Keywords: User Experience Design, UX Design, Usability, User Research, Prototyping, Wireframing, Information Architecture, Interaction Design, Mobile Design, Agile, Design Strategy, Journey Mapping, Personas, Design Systems, Collaboration, Logistics, Operations, E-commerce, Last Mile, Mobile Applications, Figma, Sketch, Adobe Creative Suite, Usability Testing, User Interviews, Design Thinking, Stakeholder Management, Cross-functional Teams, Design Leadership.

📝 Enhancement Note: Amazon's interview process is known to be rigorous and focused on their Leadership Principles. Candidates should integrate examples of how their design work aligns with principles like Customer Obsession, Invent and Simplify, Are Right, A Lot, and Deliver Results throughout their portfolio presentation and interview responses.

🛠 Tools & Technology Stack

Primary Design Tools:

Proficiency in industry-standard design tools such as Figma, Sketch, or Adobe Creative Suite for creating wireframes, mockups, and prototypes. Expect a high level of skill in at least one primary tool.
Experience with prototyping tools to create interactive user flows and test concepts.

Collaboration & Handoff:

Familiarity with collaboration platforms like Slack, Chime, or Microsoft Teams.
Experience with handoff tools (e.g., Zeplin, InVision Inspect) or methods for collaborating effectively with engineering teams.
Knowledge of documentation tools for maintaining design specifications and style guides.

Research & Testing:

Experience with tools or platforms used for conducting usability studies and gathering user feedback.
Familiarity with analytics tools to understand user behavior and measure design impact.

📝 Enhancement Note: While specific tools aren't fully listed, the expectation is proficiency in standard design software. Emphasize your ability to quickly adapt to new tools and your understanding of how design tools fit into a collaborative workflow with engineering and product teams.

👥 Team Culture & Values

Design Values:

Customer Obsession: Deeply understanding the needs of last-mile transporters and designing solutions that prioritize their experience.
Bias for Action: Moving quickly to test ideas and iterate on design solutions in a fast-paced environment.
Invent and Simplify: Finding innovative ways to solve complex logistics and operational design challenges.
Ownership: Taking full responsibility for the design process and outcomes from conception to launch.

Collaboration Style:

Close collaboration with product and engineering teams throughout the design lifecycle.
Participation in design critiques to provide and receive constructive feedback.
Emphasis on knowledge sharing and contributing to a shared understanding of user needs and design principles.

📝 Enhancement Note: Amazon's Leadership Principles heavily influence its team culture. Demonstrating alignment with principles like Customer Obsession, Bias for Action, and Ownership will be crucial for success in this role and during the interview process. The mention of collaborative brainstorming and prototyping highlights a hands-on, team-oriented approach.

⚡ Challenges & Growth Opportunities

Design Challenges:

Designing for a diverse user base (independent contractors) with varying technical skills and work environments.
Balancing the needs of transporters with business requirements and operational constraints.
Integrating digital experiences with complex physical processes and real-world variables (traffic, weather, etc.).
Working within a large, complex organization with multiple stakeholders and dependencies.

Learning & Development Opportunities:

Opportunities to work on high-impact projects that directly affect Amazon's core operations.
Exposure to advanced logistics systems, mobile technologies, and operational workflows.
Collaboration with experienced designers, researchers, and product leaders.

📝 Enhancement Note: The challenges of designing for the "last mile" are significant and require a designer who is pragmatic, adaptable, and comfortable with complexity. Highlighting your experience with similar challenges in your portfolio will be beneficial.

💡 Interview Preparation

Design Process Questions:

Be prepared to walk through your design process for a complex project from your portfolio, explaining your approach to research, ideation, and testing.
Discuss how you prioritize design decisions and handle trade-offs.
Explain how you collaborate with product managers and engineers.

Company Culture Questions:

Research Amazon's Leadership Principles and prepare examples of how you have demonstrated them in your past work.
Be ready to discuss how you handle feedback and criticism in a collaborative environment.
Articulate why you are interested in working on last-mile logistics and the Flex program specifically.

Portfolio Presentation Strategy:

Structure your presentation to highlight your most relevant case studies (logistics, mobile, complex workflows).
Focus on the problem you were solving, your process, and the impact of your design.
Be concise and practice your delivery to stay within the allocated time.

📝 Enhancement Note: Emphasize your problem-solving skills and ability to navigate ambiguity, as these are highly valued at Amazon. Practice articulating your design decisions clearly and confidently, demonstrating your expertise and rationale.

📌 Application Steps

To apply for this design position:

Submit your application through this link
Tailor your resume to highlight relevant experience, skills, and keywords from the job description.
Ensure your online portfolio is up-to-date and easily accessible, featuring case studies relevant to the role.
Prepare to discuss your design process and portfolio projects in detail during interviews.
Research Amazon's business, the Last Mile operations, and the Flex program to demonstrate your interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Sr. UX Designer, Last Mile Transporter Experience Design - Flex Offers