📍 Job Overview
Job Title: Sr UX Designer, EU INTech
Company: Amazon
Location: Madrid, Community of Madrid, Spain
Job Type: Full-time
Category: UX Design
Date Posted: June 11, 2025
Experience Level: Senior (5-10 years)
Remote Status: On-site
🎨 Role Summary
- Lead the design of customer-focused innovations for Amazon's EU Stores business, impacting millions of global customers.
- Collaborate closely with senior product managers, tech leaders, and partner teams to define and deliver best-in-class customer experiences (CX).
- Utilize a strong foundation in user interface design, branding, interaction models, and prototyping to create data-informed design solutions.
- Advocate relentlessly for the customer, using diverse data and insights to inform and defend design decisions with senior leadership.
🖼️ Primary Responsibilities
- Drive design solutions from initial concept generation and user research through final implementation, iteration, and optimization.
- Define, articulate, and socialize a compelling design vision for innovative new products and features within the EU INTech domain.
- Work cross-functionally with multiple organizations to identify synergies, overlaps, and efficiencies in design approaches and product strategies.
- Present and confidently defend design rationale and solutions to senior leaders, leveraging data, customer insights, and strategic thinking.
- Foster strong collaboration and facilitate effective communication with stakeholders across diverse disciplines (Product Management, Engineering, Research) and geographical locations.
- Champion a customer-obsessed design culture across the organization, sharing best practices and actively influencing product strategy from a user perspective.
- Collaborate with product teams to translate business requirements and customer research findings into actionable design artifacts, including scenarios, use cases, and high-level requirements.
- Apply systems-level design thinking to create scalable design solutions and patterns that can be leveraged across different products and platforms.
- Develop and utilize a range of design deliverables, including storyboards, mock-ups, and interactive prototypes, to effectively communicate complex interaction flows and design ideas.
🎓 Skills & Qualifications
Education: A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, or a related field is typically expected for a Senior-level role, though equivalent practical experience demonstrating strong design fundamentals and strategic thinking is often considered. Formal design education provides a strong theoretical foundation in user-centered design principles.
Experience: Significant experience (5-10 years) delivering end-to-end user-centered design solutions for complex projects is required. A strong online portfolio showcasing successful design projects across desktop and mobile devices, demonstrating a clear design process and impact, is essential. Experience working with stakeholders to strategically plan and execute design programs is also crucial.
Required Skills:
- Extensive experience in delivering comprehensive design solutions for large-scale, complex projects within a fast-paced environment.
- A compelling online portfolio or work samples demonstrating a strong track record of creating user-centered design solutions, patterns, and experiences across various platforms (desktop, mobile).
- Proven ability to collaborate effectively with diverse stakeholders (product managers, engineers, researchers, business leaders) to plan and execute strategic design initiatives.
- Deep understanding and practical application of best practices in information architecture, interaction design, and visual design principles.
- Proficiency in creating detailed user flows, wireframes, mockups, and interactive prototypes to effectively communicate design concepts.
- Strong analytical skills with the ability to integrate data, customer insights, and user research findings into the design process.
Preferred Skills:
- Hands-on experience in conducting various forms of user research, including usability studies, interviews, and surveys, and synthesizing findings into actionable design recommendations.
- Experience in creating foundational user research artifacts such as personas, journey maps, and user flows based on research data.
- Prior experience designing customer-facing retail products or e-commerce experiences, understanding the unique challenges and opportunities in this domain.
- Familiarity with designing for international markets and understanding localization and cultural nuances in user experience.
- Experience working with and contributing to design systems to ensure consistency and scalability across products.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Showcase a minimum of 3-5 detailed case studies demonstrating your end-to-end design process for complex projects, from problem definition and research through ideation, prototyping, testing, and implementation.
- Clearly articulate the user problem you were solving, the business goals, your role and specific contributions, and the impact of your design solutions using relevant metrics or qualitative feedback.
- Include examples across desktop and mobile platforms, highlighting responsive design considerations and platform-specific design patterns.
- Visually present your work with high fidelity mockups, interactive prototypes (if applicable), and clear explanations of your design rationale and decisions.
Process Documentation:
- Document your research and discovery phase, including how you gathered user insights, competitive analysis, and defined the core problem.
- Illustrate your ideation and iteration methods, showing sketches, wireframes, or alternative design explorations and explaining why you pursued certain directions.
- Detail your validation and testing approaches, including usability study methodologies, key findings, and how you incorporated feedback into your designs.
💵 Compensation & Benefits
Salary Range: Based on market data for Senior UX Designer roles in Madrid, Spain, considering Amazon's compensation structure and the cost of living in the region, the estimated annual base salary range is likely between €65,000 and €95,000. This estimate is based on publicly available salary data for similar roles at large technology companies in major Spanish cities and may vary depending on the candidate's specific experience, skills, and negotiation outcomes. Additional compensation may include restricted stock units (RSUs) and performance-based bonuses, which are common in Amazon's compensation packages.
Benefits:
- Competitive salary with potential for stock awards (RSUs) and performance bonuses, aligning compensation with company and individual performance.
- Comprehensive health insurance coverage, including medical, dental, and vision plans, providing peace of mind for healthcare needs.
- Retirement savings plans (e.g., pension contributions) with company matching, supporting long-term financial planning.
- Paid time off, including vacation days, sick leave, and public holidays, allowing for work-life balance and personal well-being.
- Parental leave policies supporting new parents with time off to care for their families.
- Employee discounts on Amazon products and services, offering cost savings on everyday purchases.
- Professional development opportunities, including access to training resources, conferences, and internal learning programs to support continuous skill enhancement in design and related areas.
- Potential for relocation assistance for candidates moving to Madrid for the role.
Working Hours: Standard full-time working hours, typically 40 hours per week. While the role is on-site, Amazon often offers some flexibility in daily start and end times depending on team needs and project requirements, supporting a creative workflow. Collaboration across time zones may occasionally require flexibility.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: E-commerce & Retail, Software Development. Amazon operates at the intersection of technology and commerce, constantly innovating in areas like online retail, cloud computing (AWS), digital streaming, and artificial intelligence. The EU INTech team specifically focuses on accelerating the EU Stores business, offering a chance to work on high-impact retail experiences.
Company Size: 10,001+ employees globally. Working at Amazon means being part of a massive, complex organization. For designers, this implies working on products used by millions, collaborating with large, diverse teams, and navigating a layered organizational structure. It also means access to vast resources and data.
Founded: 1994. Amazon's history is rooted in continuous innovation and customer obsession. The company culture, often described as "Day 1," emphasizes a startup mentality focused on speed, invention, and customer focus, even at scale. This translates to a design culture that values experimentation, data-driven decision-making, and a relentless focus on improving the customer journey.
Team Structure:
- The EU INTech team is focused on the EU Stores business, suggesting a regional focus within Amazon's global structure.
- Senior UX Designers typically work within product teams alongside Product Managers, Engineers, and potentially other Designers and Researchers.
- Collaboration is highly cross-functional, requiring close partnership with teams across different disciplines and potentially different geographies.
Methodology:
- Design processes at Amazon often involve a combination of agile methodologies, user-centered design principles, and data-driven decision-making.
- Emphasis is likely placed on rapid prototyping, A/B testing, and iterative design based on user feedback and performance metrics.
- Design thinking approaches are integrated into problem-solving and innovation processes.
Company Website: https://www.amazon.com
📈 Career & Growth Analysis
Design Career Level: Senior UX Designer. This level implies significant autonomy, the ability to lead design initiatives end-to-end, mentor junior designers (though not explicitly stated as a direct responsibility), and influence product strategy. Senior designers are expected to handle complex design problems, work with minimal supervision, and contribute to the growth of the design discipline within the team.
Reporting Structure: While not explicitly stated, Senior UX Designers at Amazon typically report to a Design Manager or a Principal UX Designer within a specific product or technology team. This structure facilitates mentorship, design critique, and alignment with broader design organizational goals.
Design Impact: As a Senior UX Designer in EU INTech, your design work will directly impact the experience of millions of Amazon customers in Europe. The role emphasizes driving innovation and simplifying experiences, indicating a significant opportunity to shape key aspects of the EU retail platform and contribute to business growth.
Growth Opportunities:
- Advance to a Lead UX Designer or Principal UX Designer role, taking on more complex, strategic projects and potentially leading a team or influencing design direction across multiple product areas.
- Specialize in a particular area of UX, such as UX Research, Service Design, or Design Systems, becoming a subject matter expert within the organization.
- Transition into a Design Management role, leading and mentoring a team of designers.
🌐 Work Environment
Studio Type: On-site office environment in Madrid. The specific setup is likely a modern office space designed to facilitate collaboration among product, tech, and design teams. Amazon offices typically offer amenities and resources to support employee productivity and well-being.
Office Location(s): Madrid, Spain. The job is based in Amazon's Madrid office, which serves as a key hub for its European operations and technology teams.
Design Workspace Context:
- The on-site environment facilitates close, real-time collaboration with product managers, engineers, and other team members, which is crucial for iterative design processes.
- Access to physical whiteboards, meeting rooms, and potentially dedicated design collaboration spaces.
- Opportunities for informal interactions and quick feedback loops with colleagues across different disciplines.
Work Schedule: Full-time, on-site. While there may be some flexibility in start/end times, the primary work is expected to be conducted from the Madrid office during standard business hours to facilitate team collaboration. Occasional work outside these hours might be required for urgent issues or collaboration with teams in different time zones.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial Screening: Recruiters will review your resume and online portfolio to assess your experience and fit with the basic qualifications. Ensure your portfolio link is prominent and easily accessible.
- Portfolio Review/Presentation: You will likely have a dedicated session to walk through selected case studies from your portfolio, explaining your process, decisions, and impact. Be prepared to discuss the challenges you faced and how you overcame them.
- Technical/Design Challenge: A design challenge (either take-home or on-site whiteboard exercise) is common to evaluate your problem-solving skills, design thinking, and ability to work under constraints. Be prepared to articulate your process and rationale.
- Loop Interviews: A series of interviews with various team members (Design Manager, peer Designers, Product Manager, Engineer, potentially a "Bar Raiser") focusing on behavioral questions (using the STAR method, aligned with Amazon's Leadership Principles), technical skills, collaboration style, and cultural fit.
Portfolio Review Tips:
- Curate your portfolio to showcase projects that align with the requirements of the Senior UX Designer role at Amazon, focusing on complex problem-solving and impact.
- Each case study should clearly articulate the problem, your role, your process (research, ideation, iteration, testing), and the measurable outcomes or impact of your design.
- Highlight your ability to work with data and customer insights to inform your design decisions.
- Be prepared to discuss the trade-offs you made and the constraints you worked within.
Challenge Preparation:
- For take-home challenges, manage your time effectively and present a clear, well-documented process.
- For on-site challenges, practice whiteboarding and clearly articulating your thought process as you work through the problem.
- Focus on demonstrating your understanding of user needs, identifying key assumptions, and proposing a solution with clear rationale.
ATS Keywords: User Experience Design, UX Design, Product Design, User Research, Usability Testing, Information Architecture, Interaction Design, Visual Design, Prototyping, Wireframing, Mockups, Figma, Sketch, Adobe XD, InVision, Design Systems, Agile, Scrum, Design Thinking, User Flows, Journey Maps, Personas, A/B Testing, Data-Driven Design, Retail, E-commerce, Collaboration, Stakeholder Management, Leadership, Problem-Solving, CX (Customer Experience), EU Markets, Localization.
🛠 Tools & Technology Stack
Primary Design Tools:
- Sketch or Figma: Industry-standard tools for UI design, wireframing, and prototyping. Proficiency in at least one is essential for creating high-fidelity mockups and interactive prototypes.
- InVision or similar prototyping tools: Used for creating interactive prototypes for user testing and stakeholder presentations.
- Adobe Creative Suite (Photoshop, Illustrator): May be used for visual asset creation, image editing, and illustration work, depending on the specific needs of the project.
- Collaboration platforms (e.g., Confluence, Jira): Used for documentation, task management, and tracking design work within the agile development process.
Collaboration & Handoff:
- Zeplin or Abstract: Tools for design handoff to engineers, providing specifications, assets, and code snippets.
- Version Control Systems (e.g., Git, Abstract): Used for managing design files and collaborating on design libraries or design systems.
- Communication tools (e.g., Slack, Chime): Essential for real-time communication and collaboration with distributed teams.
Research & Testing:
- User Research platforms (e.g., UserTesting.com, Lookback): Tools for conducting remote or in-person usability studies and gathering qualitative feedback.
- Analytics Platforms (e.g., Adobe Analytics, internal tools): Used for analyzing user behavior data and measuring the impact of design changes.
- Survey tools (e.g., Qualtrics, SurveyMonkey): For creating and distributing surveys to gather quantitative and qualitative user feedback.
👥 Team Culture & Values
Design Values:
- Customer Obsession: A core Amazon principle, deeply embedded in the design process. Designers are expected to relentlessly advocate for the customer and use customer insights to drive design decisions.
- Innovation: Encouragement of experimentation and finding new ways to solve problems and improve customer experiences.
- Bias for Action: Emphasis on making decisions and moving quickly, iterating based on feedback and data rather than getting bogged down in analysis paralysis.
- Ownership: Taking responsibility for projects from start to finish, including understanding the business context and the impact of design work.
Collaboration Style:
- Highly collaborative with cross-functional partners (Product, Engineering, Research).
- Emphasis on clear communication and documentation to align stakeholders.
- Design critiques and feedback sessions are likely part of the regular workflow to improve design quality.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Navigating the complexity and scale of Amazon's platform and existing design patterns while driving innovation.
- Balancing global scalability with regional-specific needs for the EU market.
- Working with large datasets and complex systems to inform design decisions.
- Prioritizing design work effectively within a fast-paced environment with competing demands.
Learning & Development Opportunities:
- Access to internal training resources and programs to develop new skills and deepen expertise in areas like data analysis, technical understanding, or leadership.
- Opportunities to attend industry conferences and workshops to stay updated on design trends and best practices.
- Potential for mentorship from experienced designers and leaders within Amazon's large design community.
💡 Interview Preparation
Design Process Questions:
- Be prepared to walk through your end-to-end design process using examples from your portfolio. Focus on your research methods, how you synthesized insights, your ideation process, and how you tested and validated your designs.
- Discuss how you collaborate with product managers and engineers throughout the design lifecycle.
- Explain how you incorporate user feedback and data into your design iterations.
Company Culture Questions:
- Research Amazon's Leadership Principles and prepare examples from your past experience that demonstrate how you embody these principles (e.g., Customer Obsession, Ownership, Bias for Action, Learn and Be Curious). Use the STAR method (Situation, Task, Action, Result) to structure your responses.
- Be prepared to discuss how you handle ambiguity, failure, and disagreements within a team.
- Ask thoughtful questions about the team culture, collaboration style, and how design impacts product decisions at Amazon.
Portfolio Presentation Strategy:
- Select 2-3 strong case studies that showcase your relevant skills and experience for this specific role.
- Structure your presentation clearly, focusing on the problem, your process, your contribution, and the impact.
- Be prepared to discuss the challenges you faced and your rationale behind key design decisions.
- Practice your presentation to ensure it flows smoothly and stays within the allocated time.
📌 Application Steps
To apply for this design position:
- Submit your application through this link
- Tailor your resume to highlight your experience with complex design projects, retail/e-commerce design (if applicable), user research, and collaboration, incorporating relevant keywords from the job description.
- Refine your online portfolio to showcase case studies that demonstrate your end-to-end design process and the impact of your work on user experience and business outcomes. Ensure your portfolio is easily navigable and visually appealing.
- Prepare for the interview process by practicing articulating your design process, preparing responses to behavioral questions using the STAR method aligned with Amazon's Leadership Principles, and practicing your portfolio presentation.
- Research Amazon's business, the EU INTech team's focus, and recent product launches in the EU market to demonstrate your interest and understanding of the domain.