Sr. UX Designer, Amazon Customer Service at Amazon

📍 Job Overview

Job Title: Sr. UX Designer, Amazon Customer Service

Company: Amazon

Location: Seattle, Washington, United States

Job Type: On-site

Category: UX Design

Date Posted: 2025-06-05

Experience Level: 5-10 years

Remote Status: On-site

🎨 Role Summary

Lead end-to-end design for a new analytical product suite for Amazon Business, creating user interfaces that reveal meaningful patterns to users
Collaborate with product, engineering, and research teams to deliver impactful solutions and drive decisions through design reviews and workshops
Transform enterprise-level Amazon Account data into actionable insights, creating solutions that serve diverse Business customers across global markets
Empower both CS teams and customers to optimize their Amazon Business experience through data-driven insights and proactive issue resolution

📝 Enhancement Note: This role requires a systems-oriented thinker with strong UI design skills and deep customer empathy. The ideal candidate will excel at simplifying complex technical challenges and translating data into compelling narratives.

🖼️ Primary Responsibilities

Lead end-to-end design for a brand new analytical product suite for Amazon Business, from concept to launch
Create user interfaces that reveal meaningful patterns to users
Develop and validate solutions through user research and iterative testing
Build compelling narratives that connect customer insights to business opportunities
Partner with product, engineering, and research teams to deliver impactful solutions
Lead design reviews and workshops to align stakeholders and drive decisions

📝 Enhancement Note: This role requires strategic thinking, creative problem-solving, and the ability to define a vision for how Amazon Business can leverage customer behavior and account data to create unprecedented value for our B2B customers.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, HCI, or equivalent experience

Experience: 5+ years of UX design experience with expertise in complex enterprise applications

Required Skills:

Strong portfolio demonstrating data-driven design solutions and system-level thinking
Proven track record of leading large-scale design initiatives
Experience building consensus through clear communication and strong rationale
Expertise in design systems and pattern libraries
Expert knowledge of design and prototyping tools such as Figma and Protopie

Preferred Skills:

Experience designing predictive data analytics, business intelligence, or trend forecasting tools
Experience with agile/scrum methodologies in enterprise environments
Track record of mentoring other designers and elevating team capabilities
Advanced knowledge of emerging AI/ML applications in user experience
Strong background in data visualization
Experience leading design sprints and other design thinking workshops
Proficiency with current accessibility standards
Master's degree in Design, HCI, or related field
Excellence in storytelling and presentation to diverse stakeholders

📝 Enhancement Note: The preferred skills listed are not required for the role but would make a strong candidate an excellent fit for the team and the challenges they will face.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Demonstrate a strong understanding of data-driven design principles and system-level thinking
Showcase case studies that illustrate your ability to transform complex data into actionable insights and compelling narratives
Highlight your expertise in design systems and pattern libraries, with a focus on scalability and consistency
Include examples of your process documentation, including research, ideation, and testing methods

Process Documentation:

Include detailed research and discovery phases, demonstrating your ability to understand user needs and business requirements
Showcase your ideation and iteration methods, with a focus on generating and refining multiple design solutions
Demonstrate your validation and testing approaches, with a focus on user feedback and data-driven decision-making

📝 Enhancement Note: The portfolio should showcase the candidate's ability to design for complex enterprise applications and transform data into meaningful user experiences. The process documentation should provide insights into the candidate's design thinking and problem-solving methodologies.

💵 Compensation & Benefits

Salary Range: $127,100 - $211,600 per year, based on location and experience level

Benefits:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Working Hours: Full-time, typically 40 hours per week, with flexible hours based on project needs and team collaboration

📝 Enhancement Note: The salary range provided is an estimate based on Amazon's publicly available compensation data and regional cost of living adjustments. The benefits listed are a subset of Amazon's comprehensive benefits package and may vary based on the employee's location and job status.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Software Development, specifically e-Commerce and Retail

Company Size: 10,001+ employees, with a large and diverse design team

Founded: 1994, with a rich history in innovation and customer-centric design

Team Structure:

The Amazon Customer Service UX Studio is a dedicated design team focused on improving the Amazon Business experience for B2B customers
The team consists of UX designers, researchers, product managers, and engineers, working collaboratively to drive customer-centric design solutions
The team is part of a larger design organization that spans multiple business units and global locations

Methodology:

The team follows a user-centered design approach, with a focus on understanding user needs and business requirements
They employ design thinking methodologies, including research, ideation, prototyping, and testing, to drive innovative solutions
The team uses agile/scrum methodologies to deliver design projects efficiently and effectively

Company Website: Amazon

📝 Enhancement Note: Amazon's design culture is deeply rooted in customer obsession, innovation, and operational excellence. The company fosters a collaborative and inclusive environment that empowers designers to make a significant impact on the customer experience.

📈 Career & Growth Analysis

Design Career Level: Senior UX Designer, with a focus on enterprise-level data analysis and business intelligence

Reporting Structure: The Senior UX Designer will report directly to the Design Manager within the Amazon Customer Service UX Studio and collaborate with cross-functional teams across the organization

Design Impact: The role will have a significant impact on Amazon Business customers and internal teams, driving data-driven decision-making and proactive issue resolution

Growth Opportunities:

Leadership opportunities within the Amazon Customer Service UX Studio and across the broader design organization
Growth potential in emerging AI/ML applications and design trends within the user experience domain
Opportunities to mentor and develop junior designers, elevating the capabilities of the design team

📝 Enhancement Note: The career growth opportunities for this role are extensive, with a focus on leadership development, skill expansion, and design impact measurement.

🌐 Work Environment

Studio Type: Amazon's Seattle headquarters features a modern, collaborative workspace designed to foster creativity and innovation

Office Location(s): 410 Terry Avenue North, Seattle, WA 98109, with additional offices in other major cities worldwide

Design Workspace Context:

The workspace features dedicated design studios, collaboration spaces, and state-of-the-art technology infrastructure
Designers have access to a wide range of tools, software, and resources to support their creative workflow
The workspace encourages cross-functional collaboration and knowledge sharing, with a focus on design thinking and problem-solving

Work Schedule: Flexible work hours, with a focus on results and team collaboration, and a commitment to work-life balance

📝 Enhancement Note: Amazon's work environment is designed to support the diverse needs of its global workforce, with a focus on flexibility, collaboration, and innovation.

📄 Application & Portfolio Review Process

Design Interview Process:

The design interview process will include a portfolio review, design challenge, and behavioral interviews to assess the candidate's skills, experience, and cultural fit
The portfolio review will focus on the candidate's data-driven design solutions, system-level thinking, and process documentation
The design challenge will require the candidate to create a new user interface that reveals meaningful patterns to users, with a focus on data visualization and storytelling
The behavioral interviews will assess the candidate's communication skills, problem-solving abilities, and cultural alignment with Amazon's design culture

Portfolio Review Tips:

Highlight case studies that demonstrate your ability to transform complex data into actionable insights and compelling narratives
Include examples of your process documentation, with a focus on research, ideation, and testing methods
Showcase your expertise in design systems and pattern libraries, with a focus on scalability and consistency
Tailor your portfolio to the specific role and company, with a focus on Amazon's design culture and customer-centric approach

Challenge Preparation:

Familiarize yourself with Amazon's design culture, customer-centric approach, and data-driven design principles
Practice data visualization and storytelling techniques to effectively communicate complex data insights to users
Prepare for behavioral interviews by reflecting on your design process, problem-solving abilities, and cultural alignment with Amazon's design culture

ATS Keywords: Data-driven design, system-level thinking, user research, prototyping, design thinking, agile methodologies, accessibility standards, design systems, pattern libraries, enterprise applications, business intelligence, AI/ML applications, data visualization, storytelling, leadership, mentoring, design culture, design thinking, design challenge, portfolio review, behavioral interviews

📝 Enhancement Note: The application and portfolio review process for this role is designed to assess the candidate's data-driven design skills, system-level thinking, and cultural alignment with Amazon's design culture. The design challenge and behavioral interviews will focus on the candidate's problem-solving abilities, communication skills, and design process.

🛠 Tools & Technology Stack

Primary Design Tools:

Figma: A collaborative design platform used for creating and prototyping user interfaces
Protopie: A design tool that enables the creation of interactive prototypes and design system components
Sketch: A digital design platform for creating and collaborating on designs
Adobe XD: A user experience design and prototyping tool

Collaboration & Handoff:

Confluence: A collaboration software used for project management and documentation
Jira: A project management tool used for agile software development and design project tracking
Slack: A communication platform used for team collaboration and communication

Research & Testing:

Amazon's proprietary user research tools and methodologies
Google Analytics: A web analytics service used for measuring and analyzing user behavior and website performance
Optimizely: A platform for A/B testing and user experience optimization

📝 Enhancement Note: Amazon's design technology stack is extensive and includes a wide range of tools and software to support the design process. The primary design tools listed are the most commonly used within the Amazon Customer Service UX Studio.

👥 Team Culture & Values

Design Values:

Customer Obsession: A deep commitment to understanding and serving Amazon's customers, both internal and external
Invent & Simplify: A focus on continuous innovation and simplification, driven by a passion for solving complex problems
Learn & Be Curious: A commitment to lifelong learning and curiosity, with a focus on staying up-to-date with design trends and best practices
Bias for Action: A bias towards action and results, with a focus on delivering meaningful design solutions that drive business impact

Collaboration Style:

Cross-functional Collaboration: A focus on working closely with product, engineering, and research teams to deliver impactful design solutions
Design Critique: A culture of open and constructive design critique, with a focus on continuous improvement and learning
Design System Contribution: A commitment to contributing to and maintaining Amazon's design system, with a focus on scalability and consistency

📝 Enhancement Note: Amazon's design culture is characterized by a strong commitment to customer obsession, innovation, and collaboration. The design values and collaboration style listed are core to the company's design culture and are reflected in the work of the Amazon Customer Service UX Studio.

⚡ Challenges & Growth Opportunities

Design Challenges:

Transforming complex enterprise-level data into actionable insights and meaningful user experiences
Designing for diverse B2B customers with varying data needs and business requirements
Balancing the need for data-driven decision-making with the need for intuitive and accessible user interfaces
Keeping up with emerging AI/ML applications and design trends within the user experience domain

Learning & Development Opportunities:

Developing expertise in data visualization and storytelling techniques to communicate complex data insights to users
Expanding knowledge of emerging AI/ML applications and their implications for user experience design
Gaining experience in leading design projects and mentoring junior designers
Building a strong understanding of Amazon's design culture and customer-centric approach

📝 Enhancement Note: The design challenges and growth opportunities listed are specific to the Amazon Customer Service UX Studio and the role of Senior UX Designer. The learning and development opportunities are designed to help the candidate grow and succeed in their role and within the broader design organization.

💡 Interview Preparation

Design Process Questions:

Describe your approach to transforming complex data into actionable insights and meaningful user experiences
How do you balance the need for data-driven decision-making with the need for intuitive and accessible user interfaces?
Can you walk us through your design process, from research and discovery to prototyping and testing?

Company Culture Questions:

How do you align your design process with Amazon's customer-centric approach and design culture?
Can you describe a time when you had to collaborate with cross-functional teams to deliver a design project? What was the outcome?
How do you ensure that your design solutions are scalable and maintainable within a large and complex design system?

Portfolio Presentation Strategy:

Tailor your portfolio to the specific role and company, with a focus on Amazon's design culture and customer-centric approach
Highlight case studies that demonstrate your ability to transform complex data into actionable insights and compelling narratives
Include examples of your process documentation, with a focus on research, ideation, and testing methods
Prepare for behavioral interviews by reflecting on your design process, problem-solving abilities, and cultural alignment with Amazon's design culture

📝 Enhancement Note: The interview preparation tips listed are designed to help the candidate succeed in the design process, company culture, and portfolio presentation stages of the interview process. The design process questions and company culture questions are tailored to the Amazon Customer Service UX Studio and the role of Senior UX Designer.

📌 Application Steps

To apply for this design position:

Submit your application through this link
Tailor your portfolio to the specific role and company, with a focus on Amazon's design culture and customer-centric approach
Optimize your resume for design roles, with a focus on design-related keywords and skills
Prepare for design interviews by reflecting on your design process, problem-solving abilities, and cultural alignment with Amazon's design culture
Research Amazon's design culture and design team dynamics to ensure a strong cultural fit

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Sr. UX Designer, Amazon Customer Service