Sr Mgr, UI Engineering Mgmt at ServiceNow

📍 Job Overview

Job Title: Sr Mgr, UI Engineering Mgmt

Company: ServiceNow

Location: San Diego, California, United States

Job Type: Full-time

Category: UI/UX Design & Management

Date Posted: 2025-06-09T04:04:29.627

Experience Level: 10+ years (Managerial/Senior)

Remote Status: Flexible/Hybrid (On-site in San Diego)

🎨 Role Summary

Leading UI/UX design initiatives to solve complex customer issues through intuitive and effective interfaces.
Strategically partnering with IT application product owners to align design solutions with business objectives and technical feasibility.
Collaborating closely with the Experience organization to ensure product design direction is cohesive, innovative, and adheres to established design principles and systems.
Working in tandem with the Customer Liaison team to integrate user research, feedback, and insights directly into the design process, ensuring a human-centered approach.
Overseeing the creation of comprehensive end-to-end design deliverables, including experience maps, user storyboards, detailed wireframes, and high-fidelity interactive prototypes.
Coordinating and integrating the work of a team of designers to deliver a seamless and unified user experience across multiple touchpoints and products within the ServiceNow platform.
Planning, executing, and analyzing usability testing to validate design solutions and iterate based on empirical data and user behavior.
Exploring and integrating AI capabilities into UI/UX design workflows and products, enhancing user productivity and problem-solving capabilities.

📝 Enhancement Note: The role title "Sr Mgr, UI Engineering Mgmt" suggests a blend of design leadership and technical understanding, likely involving managing a team of UI/UX designers and potentially front-end engineers, or at least having a strong collaborative relationship with engineering teams. The emphasis on "UI/UX that solves customer issues" and "engaging with IT application product owners at a strategic level" points to a senior role focused on impact and strategic alignment within the product lifecycle. The listed responsibilities are heavily focused on the design process, team collaboration, and strategic alignment, indicating this is a design management role with significant technical and product strategy components.

🖼️ Primary Responsibilities

Lead and mentor a team of UI/UX designers, fostering a culture of design excellence, collaboration, and continuous improvement.
Develop and champion the UI/UX strategy for assigned product areas, ensuring alignment with overall product vision and business goals.
Drive the end-to-end human-centered design process, from initial research and discovery through ideation, prototyping, testing, and implementation.
Collaborate with cross-functional teams including product management, engineering, and customer success to define product requirements and translate them into intuitive and effective user interfaces.
Oversee the creation of high-quality design deliverables, ensuring consistency, usability, and adherence to design system standards.
Facilitate design critiques and feedback sessions to elevate the quality of design work and promote knowledge sharing within the team and across the organization.
Champion the use of AI and other emerging technologies to enhance the user experience and streamline design workflows.
Establish and maintain strong relationships with stakeholders, communicating design rationale and presenting solutions effectively to diverse audiences.
Contribute to the evolution and adoption of the ServiceNow design system, ensuring consistency and scalability across the platform.
Plan and conduct user research and usability testing activities to gather insights and validate design decisions.

📝 Enhancement Note: While the original description lists responsibilities, the provided "What you get to do" section reads more like key activities or focus areas. Based on the "Sr Mgr" title and the overall context of a large enterprise like ServiceNow, the primary responsibilities would encompass leadership, strategic direction, team management, process ownership, and cross-functional collaboration, in addition to the core design activities mentioned.

🎓 Skills & Qualifications

Education: A Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically preferred. Equivalent practical experience demonstrating a strong foundation in design principles, methodologies, and user-centered design practices may be considered.

Experience: A minimum of 7+ years of experience in UX or interaction design is required, with a significant emphasis on applying solid human-centered design methods in a professional setting. This includes a proven track record of researching, designing, and successfully launching great user experiences for complex products, demonstrated through an inspiring portfolio. Given the "Sr Mgr" title, candidates would typically have several years of experience in a leadership or managerial capacity, mentoring designers or leading design teams.

Required Skills:

Extensive expertise in UI/UX design principles, interaction design patterns, and human-centered design methodologies.
Proven ability to understand complex problems and distill them into elegant, informed, and user-centric design solutions.
Strong proficiency in articulating and championing design solutions based on human-centered design principles, user research data, and business requirements.
Expert-level skills with industry-standard design tools such as Sketch, Adobe XD, Figma, or similar, for creating wireframes, interactive prototypes, and high-fidelity mockups.
Experience working in an iterative and agile development environment, with a relentless pursuit of experience perfection and adaptability to changing requirements.
Excellent teamwork, communication, and interpersonal skills to effectively collaborate with multi-functional and multi-disciplined teams, including product managers, engineers, researchers, and stakeholders.
High level of initiative, a proactive approach, and a "make it work" ethos to successfully bring product designs from conception to launch with minimal supervision.
Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal.
Experience in leveraging or critically thinking about how to integrate AI into design workflows, work processes, decision-making, or problem-solving, including experience using AI productivity tools like Windsurf, Cursor, etc.

Preferred Skills:

Experience mentoring designers or leading design teams, demonstrating leadership capabilities and the ability to foster team growth and development.
Experience defining or working extensively with a robust design system, contributing to its evolution and ensuring its consistent application across product areas.
Experience working with complex enterprise software applications and understanding the unique design challenges associated with them.
Experience facilitating design thinking workshops or other collaborative design sessions to drive innovation and problem-solving.
Experience working with global collaborators across different time zones, demonstrating strong remote collaboration and communication skills.
Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines for accessibility.

📝 Enhancement Note: The original qualifications list is solid, but adding context around education, tailoring the experience requirement to the "Sr Mgr" title, and explicitly listing required vs. preferred skills based on the job description's phrasing provides greater clarity for candidates. The inclusion of AI experience is a key differentiator and has been highlighted.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Your portfolio should be an inspiring showcase of how you have researched, crafted, and brought great user experiences to life for complex products, demonstrating a strong command of the end-to-end design process.
Include detailed case studies that clearly articulate the problem you were solving, your design process (including research, ideation, iteration, and testing), your role in the project, key design decisions and their rationale, and the impact or outcome of your work.
Showcase a range of projects that highlight your expertise in UI/UX design, interaction design, prototyping, and visual design, with a heavy emphasis on human-centered design methods.
Demonstrate your ability to translate complex problems into elegant, informed, and user-friendly solutions through wireframes, interactive prototypes, and high-fidelity mockups.
If possible, include examples of your work in enterprise software or within the specific product domains mentioned (ITSM, ITOM, Security Operations, CSM, HRSD, Finance & Legal).
Highlight any experience leveraging AI in your design process or within the products you've designed.

Process Documentation:

For each case study, clearly document your research and discovery process, including how you gathered user insights, analyzed data, and defined the problem space.
Illustrate your ideation and iteration methods, showing sketches, wireframes, multiple design options explored, and how you arrived at the final solution.
Detail your validation and testing approaches, including usability testing methodologies, participant recruitment, key findings, and how the feedback influenced your design decisions.
Explain your collaboration process with product managers, engineers, and other stakeholders, demonstrating your ability to work effectively in a cross-functional team environment.
Showcase your understanding of design systems and how you have utilized or contributed to them in your projects.

📝 Enhancement Note: A strong portfolio is crucial for any design role, especially at the senior level. Tailoring the portfolio requirements to emphasize case studies, process documentation, and the ability to handle complex enterprise challenges directly aligns with the expectations for a Senior Manager role at ServiceNow. The specific mention of AI integration in portfolios is based on the job description's emphasis on this skill.

💵 Compensation & Benefits

Salary Range: $146,400 - $256,200 (Base Pay in San Diego, California)

This range represents the estimated base salary for this position in the San Diego, California area as provided in the job description. Actual total compensation will vary based on a combination of factors including qualifications, skills, experience level, competencies, and the specific work location within the provided range. The total compensation package may also include equity, variable/incentive compensation (especially for sales roles, although this is a design role), and a comprehensive benefits package.

Benefits:

Comprehensive Health Plans, including medical, dental, and vision coverage.
Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
401(k) Plan with Company Match to support retirement savings.
Employee Stock Purchase Plan (ESPP) allowing employees to purchase company stock at a discounted price.
Matching Donations program to support employees' charitable contributions.
Flexible Time Away Plan, offering a generous and flexible approach to paid time off.
Family Leave Programs to support employees during significant life events.
Additional benefits may include life insurance, disability coverage, and wellness programs.

Working Hours: This is a full-time position, typically requiring around 40 hours per week. While standard business hours are common, the role's nature, especially in a global company with cross-time zone collaboration, may require some flexibility to accommodate meetings and deadlines. The Flexible Time Away Plan suggests a degree of autonomy in managing work-life balance.

📝 Enhancement Note: The salary range was explicitly provided in the original job description for the San Diego location. The enhancement focuses on clearly stating this range, providing context on how individual compensation is determined, and detailing the listed benefits to make this section more informative. The working hours are inferred based on the "Full-time" status and common enterprise practices, with a note on potential flexibility given the global nature of the company.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Software Development / Enterprise Cloud / AI Platform for Business Transformation

ServiceNow is a global market leader in providing intelligent cloud-based platforms that transform how businesses operate. The company's focus on AI-enhanced technology and digitizing workflows places design at the forefront of creating intuitive, efficient, and impactful user experiences for enterprise customers. The design culture likely emphasizes problem-solving, user-centered innovation, and contributing to a platform that serves a wide range of business functions.

Company Size: 10,001+ employees (approximately 31,973 according to LinkedIn)

As a large, established enterprise, ServiceNow offers a structured environment with extensive resources and opportunities for impact on a massive scale. For design professionals, this means working within potentially larger, specialized teams, contributing to a comprehensive design system, and navigating complex product landscapes. It also suggests opportunities for professional development and career advancement within the organization.

Founded: 2004

Founded by Fred Luddy with a vision to transform how work is done, ServiceNow has a history rooted in innovation and solving complex business problems. This history likely influences a culture that values technical excellence, strategic thinking, and a forward-looking approach to technology and design.

Team Structure:

The role is a Senior Manager position, indicating leadership responsibility within the UI/UX design organization.
You will likely lead and manage a team of UI/UX designers, providing guidance, mentorship, and oversight on their projects.
The role requires collaboration with cross-functional teams, including product management, engineering, and customer-facing teams (like the Customer Liaison team).
Close alignment with the broader Experience organization suggests a centralized or federated design structure where design principles and systems are shared and maintained across different product teams.

Methodology:

The emphasis on "solid human-centered design methods" indicates a strong adherence to user research, empathy, and iterative design processes.
The requirement for "planning and executing usability testing" highlights a data-driven approach to validating design decisions.
Working in an "iterative and agile development environment" means design will be integrated into fast-paced development cycles, requiring flexibility and collaboration with engineering.
Experience facilitating "design thinking workshops" is a bonus, suggesting that design thinking methodologies are valued for problem-solving and innovation within the organization.

Company Website: http://www.servicenow.com

📝 Enhancement Note: Company information was sourced from the provided data and public LinkedIn profile. The analysis of the design culture, team structure, and methodology is inferred based on the company's size, industry, and the specific responsibilities and qualifications listed in the job description, aligning with common practices in large enterprise software companies with mature design organizations.

📈 Career & Growth Analysis

Design Career Level: This is a Senior Manager role, representing a significant step in a design career path. It signifies a transition from individual contributor to a leadership position with responsibility for managing a team, setting strategic direction, and influencing product outcomes at a broader level. This role is typically suited for individuals with extensive experience (7+ years, likely more for management) who have demonstrated strong design skills and leadership potential.

Reporting Structure: As a Senior Manager, you would likely report to a Director or Senior Director of UI/UX, Product Design, or a related Experience leadership role. This position sits within the management hierarchy, placing you in a position to influence decision-making and contribute to the strategic direction of the design organization.

Design Impact: Design at ServiceNow, particularly in this role, has a significant impact on the success of enterprise products used by a large customer base, including many Fortune 500 companies. You will be responsible for ensuring that the user interface and overall experience of key product areas are intuitive, efficient, and aligned with user needs and business goals. Your work will directly influence user adoption, productivity, and satisfaction with the ServiceNow platform.

Growth Opportunities:

Advancement to Director Level: Successful performance in this Senior Manager role can lead to opportunities for advancement to a Director or higher-level leadership position within the design organization, overseeing larger teams or broader product areas.
Specialization in Enterprise Domains: Deepening expertise in specific enterprise product areas (ITSM, ITOM, Security Operations, etc.) can lead to recognition as a subject matter expert and opportunities to lead design initiatives within those domains.
Leadership Development: ServiceNow likely offers leadership training and development programs to support managers in enhancing their leadership, team management, and strategic thinking skills.
Contribution to Design Systems: Opportunities to contribute to the evolution and governance of the enterprise-wide design system can provide valuable experience and visibility within the design organization.
Mentorship and Coaching: As a Senior Manager, you will have opportunities to mentor and coach junior and mid-level designers, developing your leadership and people management skills.

📝 Enhancement Note: The career and growth analysis is based on the "Sr Mgr" title, the size and structure of ServiceNow as a large enterprise, and common career progression paths within design organizations of similar companies. The specific growth opportunities are inferred from the nature of the role and typical development paths for design managers.

🌐 Work Environment

Studio Type: On-site with Flexible/Hybrid Options

The primary location listed is San Diego, California, and the job description mentions "Work Personas" including "flexible, remote, or required in office." The linked document suggests that "flexible" personas are assigned to employees who come into the office 1-2 times per week or as needed. This indicates a hybrid work environment where some on-site presence in the San Diego office is expected, balancing in-person collaboration with the flexibility of remote work.

Office Location(s): 4810 Eastgate Mall, San Diego, CALIFORNIA, 92121, United States

The specific office address is provided. This location is likely in a corporate campus or business park setting in the San Diego area. Researching the specific location can provide insights into accessibility, nearby amenities, and the general environment.

Design Workspace Context:

The hybrid work model suggests that the San Diego office provides collaborative spaces designed to facilitate teamwork, brainstorming, and in-person meetings when the team is on-site.
Expect well-equipped workspaces with necessary design tools, technology, and resources to support creative work and collaboration.
The office environment likely supports cross-functional interaction with product management, engineering, and other teams who may also be working in a hybrid model.
Working in the San Diego office offers opportunities for informal interactions, team building, and direct engagement with colleagues and leadership.

Work Schedule: Full-time, with flexibility

While the role is full-time, the "Flexible Time Away Plan" and the "flexible" work persona suggest that ServiceNow supports a degree of flexibility in managing your work schedule, provided it aligns with team needs and project deadlines. Collaboration with global teams may require some flexibility to accommodate meetings across different time zones.

📝 Enhancement Note: The work environment details are based on the provided location, the "flexible" work persona mentioned, and general assumptions about the office setup and work culture in a large tech company that supports hybrid work. The specific address provides concrete information for candidates to research the location.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial Screening: Expect an initial screening call with a recruiter to discuss your experience, qualifications, and interest in the role. Be prepared to articulate your career trajectory and highlight relevant experience.
Portfolio Review & Design Process Discussion: This will likely involve a deep dive into your portfolio with design leaders or senior team members. Be prepared to walk through 2-3 key case studies that demonstrate your end-to-end design process, problem-solving skills, and impact. Focus on the "why" behind your design decisions and how you incorporated user research and feedback.
Team & Cross-Functional Interviews: You will likely interview with members of the design team you would be managing, as well as product managers, engineering leads, and potentially other stakeholders you would collaborate with. These interviews will assess your collaboration style, leadership potential, and ability to work effectively in a cross-functional environment.
Design Challenge (Optional but Possible): Some companies, even for management roles, may include a design challenge or a presentation on a past project to evaluate your strategic thinking, problem-solving approach, and ability to articulate complex ideas. Be prepared to discuss a challenging design problem you've faced and how you approached it.
Managerial/Leadership Interview: An interview with the hiring manager (your potential direct report) and potentially higher-level leadership to assess your leadership philosophy, team management experience, strategic vision, and cultural fit.
Final Evaluation: The hiring team will evaluate candidates based on their design skills, leadership capabilities, experience with enterprise software and AI integration, communication skills, and cultural fit.

Portfolio Review Tips:

Curate your portfolio to highlight projects that demonstrate your experience with complex enterprise software and your ability to solve challenging user problems through design.
For each case study, clearly articulate the business problem, the user needs, your design goals, and the impact of your solution using data or qualitative feedback where possible.
Focus on showcasing your end-to-end design process, including research, ideation, prototyping, testing, and collaboration with engineering and product.
If you have experience integrating AI into your design workflow or the products you've designed, be sure to highlight this with specific examples.
Present your work clearly and concisely, focusing on storytelling and the rationale behind your design decisions.
Be prepared to discuss your role in each project and how you collaborated with cross-functional teams.

Challenge Preparation:

If a design challenge is part of the process, carefully read and understand the prompt, paying attention to any specific constraints or requirements.
Structure your approach logically, outlining your process from understanding the problem to proposing a solution.
Focus on demonstrating your strategic thinking, problem-solving skills, and ability to apply human-centered design principles.
Be prepared to articulate your design rationale and explain your decisions clearly.
If presenting a past project, select a project that showcases your ability to handle complexity and deliver impactful design solutions in an enterprise context.

ATS Keywords:

Design Skills: UI/UX Design, Interaction Design, Human-Centered Design, Usability Testing, Prototyping, Wireframing, Visual Design, Design Thinking, User Research, Agile Development, Enterprise Software Design, AI Integration in Design, WCAG Compliance, Accessibility Design, Design Systems, Information Architecture, User Flows, Storyboarding, Experience Mapping, Problem Solving.

Tools: Sketch, Adobe XD, Figma, InVision, Axure, Zeplin, Miro, Mural, Jira, Confluence, AI Productivity Tools (Windsurf, Cursor), Usability Testing Platforms (UserTesting.com, Maze), Analytics Tools (Google Analytics, Pendo).

Methodologies: Agile, Scrum, Design Thinking, Lean UX, Iterative Design, User-Centered Design (UCD).

Soft Skills: Teamwork, Communication, Collaboration, Leadership, Mentoring, Strategic Thinking, Problem Solving, Stakeholder Management, Presentation Skills, Initiative, Adaptability.

Industry Terms: Enterprise Software, SaaS (Software as a Service), Cloud Computing, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations, Customer Service Management (CSM), HR Service Delivery (HRSD), Finance & Legal Technology, Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP).

📝 Enhancement Note: The interview process and preparation tips are based on common practices for senior design roles in large tech companies like ServiceNow. The emphasis on portfolio case studies, design process discussion, and cross-functional collaboration aligns with the responsibilities of a Senior Manager. The ATS keyword list is generated by extracting relevant terms from the job description and supplementing them with common design industry keywords.

🛠 Tools & Technology Stack

Primary Design Tools:

Sketch, Adobe XD (or similar like Figma): Expertise in these tools is essential for creating wireframes, high-fidelity mockups, and interactive prototypes. Proficiency includes not just basic usage but also advanced features, symbol/component management, and efficient workflow practices.
Prototyping Tools (e.g., InVision, Axure): Experience with tools that allow for creating interactive prototypes to test user flows and validate designs is crucial for demonstrating the user experience.
Vector Graphics Editors (e.g., Adobe Illustrator): While not explicitly mentioned, proficiency in vector tools is often necessary for creating or editing icons, illustrations, and other visual assets.
AI Productivity Tools (e.g., Windsurf, Cursor): Experience or critical thinking about leveraging AI tools to enhance design workflows, automate tasks, or analyze data is a specific requirement for this role.

Collaboration & Handoff:

Collaboration Platforms (e.g., Slack, Microsoft Teams): Essential for daily communication and real-time collaboration with team members and cross-functional partners.
Design Handoff Tools (e.g., Zeplin, Avocode): Used to prepare design specifications, assets, and style guides for seamless handoff to engineering teams.
Documentation Tools (e.g., Confluence): Important for documenting design decisions, specifications, user flows, and maintaining design system guidelines.
Project Management Software (e.g., Jira): Used for tracking design tasks, collaborating with engineering on sprints, and managing the design workflow within an agile environment.

Research & Testing:

Usability Testing Platforms (e.g., UserTesting.com, Maze): Tools for planning, conducting, and analyzing usability tests to gather user feedback and validate design solutions.
Survey Tools (e.g., SurveyMonkey, Qualtrics): Used for creating and distributing surveys to gather quantitative and qualitative user data.
Analytics Platforms (e.g., Google Analytics, Pendo): While not strictly design tools, understanding how to use analytics to measure the performance of design solutions and identify areas for improvement is valuable.

📝 Enhancement Note: The tools and technology stack are inferred from the required skills (mentioning specific design tools) and common practices in enterprise software development and design teams. The inclusion of collaboration, handoff, research, and testing tools provides a more comprehensive view of the design technology environment at ServiceNow. The specific mention of AI productivity tools is based on the job description.

👥 Team Culture & Values

Design Values:

Human-Centered Design: A core value, emphasizing a deep understanding of user needs, behaviors, and goals as the foundation for all design decisions. This translates to a focus on user research, usability, and creating intuitive experiences.
Problem-Solving through Design: The culture likely values designers who can not only create visually appealing interfaces but also effectively solve complex customer problems through strategic and thoughtful design solutions.
Collaboration and Teamwork: Working effectively with multi-functional and multi-disciplined teams is explicitly required, indicating a collaborative culture where design is integrated throughout the product development lifecycle.
Relentless Pursuit of Experience Perfection: This phrase suggests a commitment to high-quality design, attention to detail, and a continuous drive for improvement in the user experience.
Innovation and AI Integration: The emphasis on leveraging AI reflects a forward-thinking approach and a value placed on exploring and integrating new technologies to enhance products and workflows.
Initiative and Proactiveness: A "make it work" ethos and a high level of initiative are valued, suggesting a culture where individuals are empowered to take ownership and drive results.

Collaboration Style:

Cross-Functional Collaboration: Expect close collaboration with product managers, engineers, researchers, and other stakeholders throughout the design process, from initial concept to launch.
Design Critiques and Feedback: A culture of regular design critiques and open feedback exchange is likely to foster design excellence and continuous improvement within the team.
Knowledge Sharing and Design System Contribution: Collaboration on maintaining and evolving the design system, as well as sharing knowledge and best practices across the design organization, is probably encouraged.
Global Team Interaction: Opportunities to collaborate with colleagues across different time zones suggest a need for effective communication strategies and adaptability to different working styles.

📝 Enhancement Note: The design values and collaboration style are inferred from the job description's language, required skills (e.g., human-centered design, teamwork, initiative), and the company's emphasis on AI and enterprise solutions. These inferences provide candidates with insights into what it's like to work as a designer at ServiceNow.

⚡ Challenges & Growth Opportunities

Design Challenges:

Designing for Enterprise Complexity: ServiceNow's platform is used for a wide range of complex business processes. Designing intuitive and efficient UIs for these intricate workflows while maintaining consistency across the platform is a significant challenge. Developing strategies to simplify complex tasks and present information clearly to diverse user groups will be key.
Integrating AI Effectively: Identifying meaningful opportunities to integrate AI into existing workflows and designing user interfaces that effectively leverage AI capabilities without overwhelming users presents a unique challenge. Staying updated on AI advancements and their potential applications in enterprise software is crucial.
Scaling Design Across a Large Organization: As a large company, ensuring design consistency and quality across multiple product teams and areas can be challenging. Contributing to and effectively utilizing the design system, as well as fostering strong communication channels, is essential.
Balancing User Needs with Business Goals and Technical Constraints: Navigating the balance between user needs, business objectives, and technical feasibility is a constant challenge in enterprise design. Developing strong stakeholder management and negotiation skills is vital.
Maintaining Design Excellence in an Agile Environment: Working in a fast-paced agile environment requires adaptability and the ability to deliver high-quality design solutions iteratively while keeping the overall user experience in mind.

Learning & Development Opportunities:

AI and Emerging Technologies: Given the company's focus on AI, there will likely be opportunities to learn about and experiment with new AI technologies and their application in design and product development.
Enterprise Domain Expertise: Deepening your understanding of specific enterprise domains (ITSM, Security Operations, etc.) will enhance your value and open up opportunities for specialization and leadership in those areas.
Leadership and Management Training: As a Senior Manager, you will likely have access to programs focused on developing leadership skills, team management techniques, and strategic thinking.
Design System Contribution: Opportunities to actively contribute to the evolution and governance of a robust enterprise design system can provide valuable experience in design operations and scaling design.
Cross-Functional Collaboration Skills: Working closely with various teams will enhance your collaboration, communication, and stakeholder management skills, which are crucial for career advancement in design leadership.

📝 Enhancement Note: The challenges and growth opportunities are derived by considering the nature of the role (Senior Manager), the company (large enterprise software with AI focus), and common challenges faced by design teams in similar environments. These insights are designed to help candidates understand the potential difficulties and development paths associated with the position.

💡 Interview Preparation

Design Process Questions:

"Walk me through your design process for a complex enterprise feature, from understanding the problem to delivery. How do you ensure a human-centered approach throughout?" - Prepare 1-2 detailed case studies from your portfolio that demonstrate your end-to-end process and highlight your problem-solving skills. Be ready to discuss your research methods, ideation techniques, and validation approaches.
"Describe a time you faced a significant challenge in a design project. How did you overcome it, and what did you learn?" - Prepare a STAR method response that highlights your problem-solving skills, resilience, and ability to adapt to difficulties.
"How do you collaborate with product managers and engineers throughout the design lifecycle?" - Provide specific examples of successful cross-functional collaboration, emphasizing communication strategies, feedback loops, and how you ensure alignment.
"How do you incorporate user research and feedback into your design decisions?" - Discuss your experience with various research methods (interviews, surveys, usability testing) and how you translate insights into actionable design changes.
"Explain your approach to designing for accessibility (WCAG compliance)." - If you have experience, be prepared to discuss your understanding of accessibility guidelines and how you integrate them into your design workflow.

Company Culture Questions:

"What interests you about working at ServiceNow and specifically on enterprise software?" - Research ServiceNow's products, values, and recent news. Connect your interest to the company's mission and the impact you can make in the enterprise space.
"How do you approach leading and mentoring a design team?" - Discuss your leadership philosophy, experience in managing designers, fostering team growth, and creating a collaborative and supportive team environment.
"Describe your experience working with design systems. How do you ensure consistency and contribute to their evolution?" - Discuss your experience using or contributing to design systems and your understanding of their importance in scaling design.
"How do you stay updated on design trends and emerging technologies, particularly in AI?" - Discuss your methods for continuous learning, including following industry publications, attending conferences, or experimenting with new tools. Be prepared to discuss your perspective on the future of AI in design.

Portfolio Presentation Strategy:

Select 2-3 of your strongest case studies that are most relevant to enterprise software and demonstrate your ability to handle complexity, apply human-centered design, and achieve impactful results.
For each case study, structure your presentation using a clear narrative: Problem, Your Role, Process (Research, Ideation, Iteration, Testing), Solution, and Impact/Outcome.
Focus on articulating your design rationale and the "why" behind your decisions.
Showcase your process documentation, including sketches, wireframes, prototypes, and user feedback.
If applicable, highlight any instances where you integrated AI into your design process or the final product.
Be prepared to answer questions about your collaboration with cross-functional teams on each project.
Practice your presentation to ensure it flows smoothly and fits within the allotted time.

📝 Enhancement Note: The interview preparation section provides tactical advice and sample questions tailored to a Senior Manager UI/UX role at an enterprise software company with a focus on AI. The questions cover design process, leadership, collaboration, and company culture, aligning with the key requirements of the role. The portfolio presentation strategy emphasizes showcasing process, impact, and relevance to the enterprise context.

📌 Application Steps

To apply for this design position:

Submit your application through this link provided on the SmartRecruiters platform. Ensure your application is complete and all required fields are filled out accurately.
Tailor your design portfolio to highlight your most relevant experience in enterprise software design, complex problem-solving, and leadership. Select case studies that demonstrate your end-to-end design process, impact, and collaboration skills.
Optimize your resume for design roles by including relevant keywords

Sr Mgr, UI Engineering Mgmt