📍 Job Overview
Job Title: Senior UX/UI Designer
Company: The Citco Group Limited
Location: Toronto, Ontario, Canada
Job Type: Full-time
Category: UX/UI Design
Date Posted: 2025-06-10T12:51:48
Experience Level: 5-10 years
Remote Status: On-site
🎨 Role Summary
- Lead the design process from end-to-end, including discovery, ideation, prototyping, testing, and product launch for complex financial technology solutions.
- Contribute significantly to a range of product and strategic initiatives within a global design group, influencing the user experience and visual design of critical applications.
- Collaborate closely with business stakeholders and technical teams to translate complex financial concepts and user needs into intuitive and efficient design solutions.
- Champion user-centered design principles and methodologies throughout the product development lifecycle, ensuring a high standard of usability and accessibility.
🖼️ Primary Responsibilities
- Conduct user research, competitive analysis, and usability studies to inform design decisions and identify user pain points and opportunities.
- Develop user flows, wireframes, prototypes, and high-fidelity mockups to communicate design concepts and interactions effectively.
- Translate business requirements and technical constraints into elegant and functional user interfaces, adhering to design system guidelines.
- Plan and execute usability testing sessions, analyze feedback, and iterate on designs based on user insights and performance data.
- Collaborate with product managers, developers, and other stakeholders to ensure successful implementation of design solutions and maintain design consistency across products.
🎓 Skills & Qualifications
Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically preferred, or equivalent practical experience demonstrating a strong foundation in design principles and methodologies.
Experience: 5-10 years of progressive experience in UX/UI design, with a strong portfolio showcasing successful product design contributions, particularly within complex domains or enterprise applications.
Required Skills:
- Proficiency in UX research methodologies, including user interviews, surveys, and usability testing.
- Expertise in creating wireframes, user flows, prototypes, and high-fidelity visual designs using industry-standard design tools.
- Solid understanding of user-centered design principles, interaction design patterns, and information architecture.
- Experience working with and contributing to design systems and style guides to ensure consistency and scalability.
- Excellent communication and collaboration skills, with the ability to articulate design decisions and rationale to diverse stakeholders.
Preferred Skills:
- Experience designing for the financial services industry or other complex enterprise domains.
- Familiarity with agile development methodologies and working within cross-functional teams.
- Experience with data visualization and designing dashboards or reporting interfaces.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Present a curated portfolio showcasing your end-to-end design process on several key projects, demonstrating your approach to problem-solving and design execution.
- Include case studies that clearly articulate the design challenge, your role, research conducted, design decisions made, iterations, and the impact of your design solutions.
- Showcase a range of design artifacts, from early sketches and wireframes to interactive prototypes and final visual designs.
- Demonstrate your ability to design intuitive interfaces for complex workflows and data-rich applications, relevant to the financial services context.
Process Documentation:
- For each case study, clearly document the research and discovery phase, including how you gathered user insights and defined the problem space.
- Illustrate your ideation and iteration methods, showing how you explored different design solutions and refined them based on feedback.
- Explain your validation and testing approaches, detailing how you tested your designs with users and measured their effectiveness.
💵 Compensation & Benefits
Salary Range: Based on market data for Senior UX/UI Designers in Toronto, Ontario, with 5-10 years of experience in the financial services or enterprise software industry, the estimated salary range is typically CAD $100,000 to $140,000 annually. This estimate is based on publicly available salary data from sources like Glassdoor, LinkedIn Salary, and Payscale for similar roles in the Toronto area, adjusted for the specified experience level and potential industry specialization. The final compensation may vary based on the candidate's specific skills, experience, and negotiation.
Benefits:
- Comprehensive health and dental insurance coverage, often including vision and other wellness programs.
- Retirement savings plan (e.g., RRSP) with potential company matching contributions.
- Paid time off, including vacation days, sick leave, and company holidays.
- Opportunities for professional development and training, including design conferences and workshops.
Working Hours: Standard full-time working hours, typically 40 hours per week. Some flexibility may be available depending on team needs and project deadlines, common in creative roles to accommodate deep work and collaboration sessions.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: Financial Services. Citco is a global leader in fund services, corporate governance, and related asset services. This context implies a design environment focused on complex, data-intensive applications used by financial professionals, requiring a strong understanding of workflows and usability in a professional setting.
Company Size: With over 12,000 employees globally, Citco is a large, established organization. This suggests a structured environment with established processes and potentially larger design teams, offering opportunities for specialization and cross-team collaboration.
Founded: Tracing its roots back to the 1940s, Citco has a long history in the financial services industry, indicating stability and deep industry expertise. The design culture likely values robust, reliable, and secure solutions that meet the demanding needs of financial institutions.
Team Structure:
- The UX/UI Designer will join a Global Design group, implying collaboration with designers in other locations and contributing to a unified design strategy.
- Reporting to a Design Director suggests a clear reporting line and opportunities for mentorship and professional growth within the design hierarchy.
- Interaction with business stakeholders and technical groups highlights the collaborative nature of the role and the need to work effectively with diverse teams.
Methodology:
- The description mentions participating in every aspect of the design process, from discovery and ideation to prototyping, testing, and iteration, indicating an end-to-end design methodology.
- Emphasis on contributing to product and strategic initiatives suggests a design process that is integrated into the overall business strategy and product roadmap.
- Collaboration with technical groups implies working closely with developers using agile or similar methodologies, requiring familiarity with design handoff processes.
Company Website: http://www.citco.com
📈 Career & Growth Analysis
Design Career Level: This is a Senior-level design position, indicating an expectation of significant experience, autonomy, and the ability to lead design initiatives. Senior designers are typically responsible for tackling complex problems, mentoring junior team members (though not explicitly stated, it's common at this level), and influencing product direction.
Reporting Structure: Reporting to a Design Director suggests a defined design leadership structure within the organization, providing a clear path for career progression within the design discipline.
Design Impact: As part of a Global Design group contributing to product and strategic initiatives, the designer in this role will have the opportunity to significantly impact the user experience of Citco's core software solutions, which are critical to their clients in the financial industry.
Growth Opportunities:
- Potential for advancement to Lead Designer or Design Manager roles within the Global Design group, depending on performance and team structure.
- Opportunities to specialize in specific areas of design, such as UX research, interaction design, or visual design, within the financial technology domain.
- Exposure to complex financial workflows and technologies, enabling development of specialized design expertise in a niche industry.
🌐 Work Environment
Studio Type: On-site in Toronto. This implies working from a physical office location, likely a corporate office environment typical of a financial services firm. The workspace is expected to be professional and potentially offer dedicated areas for collaboration and focused design work.
Office Location(s): Toronto, ON, Canada. Citco has multiple office locations globally, but this role is specifically based in their Toronto office at 2 Bloor St E, Toronto, ON M4W 1A8, Canada.
Design Workspace Context:
- The on-site requirement suggests a collaborative workspace where designers can easily interact with each other and with cross-functional teams.
- Access to necessary design tools, software, and potentially usability testing labs or dedicated meeting rooms for design critiques and workshops.
- Opportunity for informal interactions and knowledge sharing with other designers and team members.
Work Schedule: Full-time, on-site schedule. While standard business hours are expected, some flexibility may be possible depending on team norms and project needs, allowing for focused design time and collaborative sessions.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial screening call, likely with an HR representative or Design Manager, to discuss experience, interest, and fit.
- Portfolio review and presentation round(s), where you will walk through selected case studies, explaining your design process, decisions, and impact. Be prepared to discuss the challenges you faced and how you overcame them.
- Technical/design challenge round, which may involve a whiteboard session, a take-home assignment, or a collaborative design exercise to assess your problem-solving skills and design approach.
- Interviews with team members, including other designers, product managers, and potentially developers or business stakeholders, to assess collaboration skills and cultural fit.
- Final interview with the hiring manager (Design Director) to discuss your experience, career goals, and alignment with the team's vision.
Portfolio Review Tips:
- Tailor your portfolio presentation to highlight projects relevant to designing complex software or financial applications, if possible.
- Focus on the "why" behind your design decisions and clearly articulate your user-centered design process.
- For each case study, concisely explain the problem, your role, the steps you took, the outcome, and the impact of your design.
- Be prepared to discuss the challenges you encountered and how you addressed them.
Challenge Preparation:
- Understand the typical design exercise format used by the company (e.g., whiteboard, take-home).
- Practice articulating your design process and rationale clearly and concisely, as you would in a real-world scenario.
- If it's a take-home assignment, manage your time effectively and focus on demonstrating your core design skills rather than over-engineering the solution.
ATS Keywords: UX Design, UI Design, User Experience, User Interface, Product Design, Interaction Design, Information Architecture, Usability Testing, User Research, Wireframing, Prototyping, Sketch, Figma, Adobe XD, InVision, Design Systems, Agile, Financial Services, Enterprise Software, Collaboration, Stakeholder Management, Design Thinking, Iteration, Discovery, Ideation, Visual Design, Accessibility, Responsive Design, Case Studies, Portfolio, Design Process, Financial Technology, Data Visualization.
🛠 Tools & Technology Stack
Primary Design Tools:
- Proficiency in industry-standard design tools such as Sketch, Figma, Adobe XD, or similar is essential for creating wireframes, mockups, and prototypes. Experience with collaborative features within these tools is likely required.
- Knowledge of prototyping tools like InVision, Marvel, or the prototyping features within primary design tools for creating interactive user flows and testing interactions.
Collaboration & Handoff:
- Experience with collaboration platforms like Slack, Microsoft Teams, or similar for communication and team coordination.
- Familiarity with design handoff tools or methods for providing developers with detailed design specifications, assets, and redlines (e.g., Zeplin, Abstract, or integrated features in design tools).
- Understanding of version control for design files, potentially using tools like Abstract or built-in features of modern design software.
Research & Testing:
- Experience with tools used for user research, such as survey platforms (e.g., SurveyMonkey, Typeform), remote usability testing tools (e.g., UserTesting.com, Lookback), or analytics platforms (e.g., Google Analytics) to gather and analyze user data.
- Familiarity with tools for creating and managing user interview scripts and research documentation.
👥 Team Culture & Values
Design Values:
- A commitment to delivering exceptional service and world-class software solutions, suggesting a design culture focused on quality, reliability, and meeting client needs in the financial sector.
- Emphasis on technology innovation, implying a forward-thinking design approach that embraces new tools and methodologies to improve user experience.
- A global design group structure suggests a value placed on collaboration across different regions and potentially diverse cultural perspectives influencing design decisions.
- Interaction with business stakeholders highlights the importance of design aligning with business goals and contributing to strategic initiatives.
Collaboration Style:
- Close collaboration with business stakeholders and technical groups is explicitly mentioned, indicating a highly collaborative environment where designers work hand-in-hand with other disciplines throughout the product lifecycle.
- Participation in every aspect of the design process suggests a collaborative approach to problem-solving, where designers contribute from initial discovery to final launch.
- Working within a Global Design group implies a need for effective remote collaboration tools and communication strategies to ensure consistency and knowledge sharing across locations.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Designing for a complex and highly regulated industry like financial services requires a deep understanding of intricate workflows, security considerations, and compliance requirements, which can be a significant design challenge.
- Translating complex financial concepts and data into intuitive and user-friendly interfaces for a professional audience.
- Working within a large, global organization may present challenges related to aligning design decisions across different teams, time zones, and potentially varying user needs in different regions.
- Balancing user needs with business goals and technical constraints within a structured enterprise environment.
Learning & Development Opportunities:
- Opportunity to develop specialized expertise in designing for the financial technology sector, a niche but growing field.
- Exposure to global design practices and collaboration with designers from different backgrounds and locations.
- Potential for professional development support to attend industry conferences, workshops, or pursue further education in design or related fields.
💡 Interview Preparation
Design Process Questions:
- Be prepared to walk through your design process for a complex project from your portfolio, focusing on how you approached research, ideation, and iteration. Be ready to discuss challenges and how you addressed them.
- Expect questions about your experience collaborating with product managers, developers, and business stakeholders. Provide specific examples of successful cross-functional collaboration.
- Prepare to discuss your approach to solving design problems, including how you gather requirements, define user needs, and evaluate the effectiveness of your solutions.
Company Culture Questions:
- Research Citco's business and the financial services industry to demonstrate your understanding of the domain and potential user needs.
- Consider how your design philosophy aligns with a focus on service excellence and technology innovation in a professional context.
- Be ready to discuss your experience working in collaborative environments and how you handle feedback and critique from a global team.
Portfolio Presentation Strategy:
- Select case studies that showcase your ability to design for complex workflows, data visualization, or enterprise applications, if possible.
- Clearly articulate the business problem and user needs you addressed in each project.
- Focus on the impact of your design solutions, using metrics or qualitative feedback where available.
📌 Application Steps
To apply for this design position:
- Submit your application through this link.
- Carefully review the job description and tailor your resume and cover letter to highlight your relevant experience in UX/UI design, particularly in complex domains or financial services.
- Curate your online portfolio to showcase your strongest case studies that demonstrate your end-to-end design process, problem-solving skills, and the impact of your work. Ensure your case studies are easy to navigate and understand.
- Prepare for the interview process by practicing explaining your design process and rationale, and be ready to discuss your experience with collaboration and stakeholder management. Research Citco and the financial services industry to demonstrate your interest and understanding.