Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Bright Vision Technologies

Location: Frisco, TX

Job Type: CONTRACTOR

Category: UX Research

Date Posted: June 10, 2025

Experience Level: Senior (10+ years)

Remote Status: On-site

🎨 Role Summary

• Lead and execute comprehensive qualitative and quantitative UX research studies to uncover deep user insights and behavioral patterns that directly influence product strategy and design decisions within a software development context.
• Synthesize complex research data into clear, actionable recommendations, effectively communicating findings to cross-functional product, design, and engineering teams to ensure a user-centered approach throughout the product lifecycle.
• Develop and refine user personas, journey maps, and workflows, serving as the primary advocate for the user within the organization and championing a human-centered design methodology.
• Conduct usability testing on various product stages, from wireframes and prototypes to live applications, evaluating functionality, accessibility, and overall user experience to drive iterative design improvements.

🖼️ Primary Responsibilities

• Design, plan, and conduct a variety of qualitative research methods, including in-depth user interviews, contextual inquiries, and ethnographic studies, to understand user needs, motivations, and behaviors in depth.
• Develop and implement quantitative research strategies, such as surveys, analytics data analysis, and A/B testing, to validate qualitative findings and measure the impact of design changes at scale.
• Collaborate closely with product managers to define research objectives, identify key research questions, and align research initiatives with product roadmaps and business goals.
• Work alongside UI/UX designers to provide timely and relevant user insights, guiding the ideation, wireframing, prototyping, and visual design stages with data-driven recommendations.
• Present research findings and strategic recommendations to stakeholders across different departments, including engineering, marketing, and leadership, using compelling storytelling and data visualization techniques.
• Create and maintain comprehensive documentation of research plans, methodologies, findings, and recommendations, building an accessible and organized research repository for the organization.
• Champion the integration of user-centered design principles and research methodologies into the company's product development process, educating teams on the value and impact of UX research.
• Continuously monitor and analyze key user experience metrics and KPIs to measure the effectiveness of design solutions and identify areas for improvement.
• Stay abreast of the latest advancements in UX research methodologies, tools, and industry best practices, incorporating new techniques to enhance the research practice.
• Facilitate workshops and collaborative sessions with cross-functional teams to synthesize research findings and translate insights into actionable design requirements and product features.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field is typically preferred for a Senior UX Researcher role. Relevant certifications in UX research methodologies are also valuable.

Experience: A minimum of ten (10) years of successful experience specifically in UX Research is required. This experience should demonstrate a proven track record of planning, executing, and delivering impactful user research for complex digital products, including experience with building and presenting research portfolios showcasing process and outcomes.

Required Skills:

• Extensive experience planning, conducting, and analyzing qualitative user research studies (e.g., in-depth interviews, contextual inquiries, ethnographic research).
• Proven ability to design, execute, and interpret quantitative research methods (e.g., surveys, A/B testing, analyzing user analytics data).
• Deep understanding of user-centered design (UCD) principles and how research informs each stage of the design process.
• Strong analytical and synthesis skills to translate raw research data into clear, actionable insights and recommendations for product and design teams.
• Excellent written and verbal communication skills, with the ability to effectively present complex research findings to diverse audiences, including stakeholders and leadership.
• Proficiency in creating detailed user personas, journey maps, and user flows based on research findings.
• Demonstrated experience conducting usability testing on various fidelity levels of prototypes and live products.
• Ability to advocate for user needs and champion a human-centered approach within a business context.

Preferred Skills:

• Experience conducting UX research specifically for B2C e-commerce websites and mobile applications, understanding the unique user behaviors and conversion goals in this domain.
• Significant experience with digital and mobile research methodologies and the nuances of conducting research across different devices and platforms.
• Ability to solve complex problems creatively and effectively within a collaborative team environment.
• Excellent research skills with a keen sensitivity to user experience interaction across multiple touchpoints and system integrations.
• Familiarity with using design and prototyping tools such as Figma, particularly for understanding design handoff and collaborating with design teams.
• Experience with remote research tools and methodologies.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Your portfolio should showcase a diverse range of past UX research projects, demonstrating your expertise in applying various methodologies to solve complex user problems for digital products and services.
• Each case study should clearly outline your research process, including the research questions, methodologies used, participant recruitment strategy, data analysis techniques, and key findings.
• Highlight the impact of your research on product design and business outcomes, using metrics and concrete examples to illustrate how your insights led to tangible improvements.
• Include examples of deliverables such as user personas, journey maps, research reports, and usability test findings to showcase your ability to synthesize and communicate research effectively.

Process Documentation:

• For each case study, detail your approach to the research and discovery phase, including how you collaborated with stakeholders to define research objectives and identify key user needs.
• Explain your methods for ideation and iteration based on research findings, demonstrating how insights from qualitative and quantitative data informed design decisions.
• Describe your approach to validation and testing, including how you conducted usability testing and other validation methods to ensure design solutions met user needs and business goals.

💵 Compensation & Benefits

Salary Range: $55 - $65 per hour (USD)

This is a contract position with an hourly rate. The rate aligns with the senior experience level and specialized skill set required for a UX Researcher in the Dallas-Fort Worth area (Frisco, TX). The provided range is a standard hourly rate for experienced contractors in this region, taking into account the cost of living and demand for skilled UX research professionals in the technology sector.

Benefits:

• As a contractor, specific benefits may vary. Standard contractor benefits often include flexible working arrangements and the potential for higher hourly rates compared to full-time roles.
• Opportunities to work on innovative software development projects that transform business processes.
• Potential for professional growth within an established technology company focused on automation and optimization.
• Exposure to cutting-edge technologies and collaboration with dynamic product, design, and engineering teams.

Working Hours: Standard full-time working hours (approximately 40 hours per week) are expected for this onsite contract role. Flexibility may be available depending on project needs and team collaboration requirements, but the role is primarily based at the Frisco, TX location during business hours.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Information Technology & Services. Bright Vision Technologies specializes in software development focused on automating and optimizing business operations, serving a clientele that includes large PSUs, multinationals, and IT companies. This indicates a focus on enterprise-level solutions and potentially complex user workflows.

Company Size: 11-50 employees (LinkedIn data). This suggests a smaller, potentially agile team environment where individual contributions have a significant impact. Designers and researchers likely work closely together and with other departments.

Founded: 2009 (LinkedIn data). With over a decade in operation, Bright Vision Technologies is an established company with a history in corporate training, IT consulting, and software development. This background may influence their approach to project delivery and client engagement.

Team Structure:

• Given the company size, the design team is likely lean, requiring the Senior UX Researcher to potentially work independently or lead research efforts with limited direct reports.
• Close collaboration is expected with product managers, developers, and other stakeholders, necessitating strong communication and negotiation skills.
• The reporting structure is likely flat, allowing for direct interaction with leadership and influencing strategic decisions.

Methodology:

• While not explicitly stated, a software development company focused on enterprise solutions likely utilizes agile or a hybrid methodology, requiring the UX Researcher to integrate research activities within fast-paced development cycles.
• The research process will involve understanding complex business requirements and translating them into user needs for automation and optimization software.
• Testing and validation practices will be crucial to ensure the usability and effectiveness of developed solutions in real-world business scenarios.

Company Website: http://www.Bvteck.com

📈 Career & Growth Analysis

Design Career Level: This is a Senior-level UX Researcher position. At this level, the role demands not only strong research execution skills but also strategic thinking, the ability to mentor others (even if informally), and the capacity to influence product direction through research insights. Responsibilities likely include leading research initiatives and potentially shaping the future of the UX research practice within the company.

Reporting Structure: The Senior UX Researcher will likely report to a Head of Product, a Design Lead, or potentially a senior member of the leadership team, given the company's size. This reporting line will influence how research insights are prioritized and integrated into the product development process.

Design Impact: The design function, heavily supported by UX research, is expected to have a significant impact on the usability, effectiveness, and adoption of the software solutions developed by Bright Vision Technologies. User insights will directly inform feature development, workflow optimization, and the overall user experience for business clients.

Growth Opportunities:

• Potential to grow into a lead UX Researcher role, managing other researchers or overseeing research strategy for multiple product lines.
• Opportunities to specialize in specific areas of UX research, such as quantitative analysis, remote research methodologies, or research for specific industry verticals served by the company.
• Development of leadership skills through mentoring junior team members or leading cross-functional initiatives focused on user-centered design adoption.

🌐 Work Environment

Studio Type: Onsite at the Frisco, TX location. This indicates a traditional office environment where the Senior UX Researcher will be expected to work from the company's premises.

Office Location(s): Frisco, TX 75033. Specific address details would be provided later in the process. Frisco is a growing technology hub within the Dallas-Fort Worth metroplex.

Design Workspace Context:

• Being onsite facilitates close, in-person collaboration with product managers, designers, and developers, enabling spontaneous discussions and faster iteration cycles.
• Access to dedicated meeting rooms and potentially usability testing lab facilities (depending on company resources) for conducting research activities.
• Opportunities for informal knowledge sharing and team building with colleagues.

Work Schedule: The role is likely a standard full-time schedule based at the Frisco office. While some flexibility may exist, the primary expectation is to be present during core business hours for team collaboration and meetings.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening call with an HR representative or recruiter to discuss your experience, qualifications, and interest in the role. Prepare to articulate your senior-level UX research experience and how it aligns with the job description.
• Technical interview(s) with members of the design or product team. Be prepared to discuss your research methodologies, process, and past projects in detail, potentially with a portfolio walkthrough.
• Presentation of a case study or a response to a design research challenge. This is a common step for senior roles to assess your strategic thinking, problem-solving skills, and ability to translate research into actionable insights.
• Meeting with key stakeholders, such as product managers, engineering leads, or leadership, to assess cultural fit, collaboration style, and strategic impact potential.
• Final interview(s) with the hiring manager or a senior executive to discuss your overall fit for the team and company.

Portfolio Review Tips:

• Tailor your portfolio to highlight projects relevant to software development, enterprise solutions, or e-commerce, if you have them, to demonstrate alignment with Bright Vision Technologies' focus.
• For each case study, clearly articulate the business problem, your research objectives, the methodologies you chose and why, your key findings, and the tangible impact your research had on the product or business.
• Focus on showcasing your research process and analytical skills. Explain your approach to data collection, synthesis, and analysis, and how you translated insights into actionable recommendations.
• Be prepared to discuss challenges you faced during your research and how you overcame them. Highlight your ability to adapt and problem-solve.

Challenge Preparation:

• If a design research challenge is part of the process, carefully read and understand the prompt. Clarify any ambiguities before you begin.
• Structure your response or presentation logically, outlining your proposed research plan, methodologies, expected outcomes, and how you would measure success.
• Focus on demonstrating your strategic thinking and ability to design a research approach that effectively addresses the given problem within realistic constraints.

ATS Keywords: User Research, UX Research, Qualitative Research, Quantitative Research, Usability Testing, User Interviews, Surveys, Ethnographic Research, User Behavior Analysis, User Personas, Journey Maps, Usability Metrics, KPIs, Research Repository, Cross-Functional Collaboration, Stakeholder Management, Actionable Insights, User-Centered Design, UCD, Figma, B2C E-commerce, Mobile Research, Information Technology, Software Development, Contract, Onsite, Frisco TX, Senior UX Researcher.

🛠 Tools & Technology Stack

Primary Design Tools:

• Familiarity with design and prototyping tools, specifically Figma, is listed as a plus. While not a core requirement for the research role itself, understanding how designers use these tools facilitates better collaboration and handoff of research insights.
• Proficiency with tools specifically used for qualitative research data collection and analysis (e.g., transcription software, affinity mapping tools).
• Proficiency with tools for creating research deliverables such as presentations (e.g., Google Slides, PowerPoint) and reports.

Collaboration & Handoff:

• Experience with collaboration platforms (e.g., Slack, Microsoft Teams) for daily communication with cross-functional teams.
• Familiarity with project management tools (e.g., Jira, Asana, Trello) to track research activities and integrate with product development workflows.
• Understanding of how research findings are documented and shared with design and engineering teams for implementation.

Research & Testing:

• Experience with various usability testing platforms (e.g., UserTesting.com, Lookback) for conducting remote and in-person usability studies.
• Proficiency with survey platforms (e.g., SurveyMonkey, Qualtrics, Google Forms) for designing and distributing quantitative surveys.
• Ability to utilize analytics tools (e.g., Google Analytics, Amplitude) to understand user behavior and validate qualitative findings with quantitative data.

👥 Team Culture & Values

Design Values:

• While explicit design values are not listed, a company focused on building user-friendly and secure software for businesses likely values a user-centered approach, emphasizing usability, efficiency, and reliability in their design solutions.
• Given the software development focus, there is likely a value placed on data-driven decision-making, where research insights play a crucial role in shaping product direction.
• Collaboration and communication are likely highly valued, as the Senior UX Researcher will need to work closely with diverse teams.

Collaboration Style:

• The onsite requirement suggests a preference for in-person collaboration, facilitating spontaneous discussions and team-based problem-solving.
• Expect a collaborative environment where designers, product managers, and engineers work together to integrate user insights into the product development process.
• Regular team meetings, design critiques, and cross-functional workshops are likely part of the collaborative workflow.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Integrating comprehensive research methodologies into potentially fast-paced agile development cycles while maintaining rigor and delivering timely insights.
• Advocating for user needs and influencing product decisions within a business context, especially when balancing user needs with technical constraints and business objectives.
• Researching complex user workflows and needs within enterprise software, which may involve diverse user roles and intricate business processes.
• Building and maintaining a centralized research repository that is accessible and valuable to all teams, ensuring research insights are effectively shared and utilized across the organization.

Learning & Development Opportunities:

• Opportunities to expand expertise in specific research methodologies, such as advanced quantitative analysis or specialized qualitative techniques, relevant to the company's product areas.
• Potential for attending industry conferences, workshops, or training programs to stay updated on the latest trends and advancements in UX research.
• Growth in leadership and mentorship skills by guiding junior team members or championing research best practices within the organization.

💡 Interview Preparation

Design Process Questions:

• Be prepared to walk through your end-to-end UX research process for a significant project. Explain your rationale for choosing specific methodologies and how you ensured the rigor and validity of your research.
• Discuss how you collaborate with designers, product managers, and engineers throughout the research process, from planning to delivering recommendations and measuring impact. Provide specific examples of successful cross-functional collaboration.
• Describe how you handle conflicting research findings or stakeholder feedback. Explain your approach to synthesizing diverse data points and reaching consensus on design recommendations.

Company Culture Questions:

• Research Bright Vision Technologies' website and LinkedIn profile to understand their focus areas, client base, and company history. Be prepared to discuss why you are interested in working for this specific company and how your skills align with their mission.
• Ask questions about the design team structure, how UX research is currently integrated into the product development process, and how design and research insights influence strategic decisions.
• Inquire about the team's collaboration style, how feedback is given and received, and opportunities for professional development within the company.

Portfolio Presentation Strategy:

• Select 2-3 case studies that best showcase your senior-level research skills, diverse methodologies, and ability to impact product outcomes, ideally projects relevant to software development or e-commerce.
• Structure your presentation to tell a compelling story for each case study, focusing on the problem you addressed, your research approach, key findings, and the tangible results of your work.
• Be prepared to discuss the challenges you encountered and how you overcame them, highlighting your problem-solving skills and adaptability.
• Allocate sufficient time to discuss your research process and rationale in detail, as this is often a key focus for senior-level research roles.

📌 Application Steps

To apply for this design position:

• Submit your application through this link.
• Ensure your resume clearly highlights your ten or more years of successful UX research experience, emphasizing your proficiency in both qualitative and quantitative methodologies and your experience with the tools mentioned.
• Prepare your portfolio to showcase diverse case studies that demonstrate your research process, analytical skills, ability to synthesize findings, and the impact of your work on product design and business outcomes. Tailor your case studies to potentially align with software development or e-commerce examples if you have them.
• Be prepared to discuss your experience collaborating with cross-functional teams (designers, product managers, developers) and presenting research findings to stakeholders.
• Research Bright Vision Technologies to understand their business, industry focus, and the types of software solutions they develop to demonstrate your interest and alignment with the company.