Senior UX Content Strategist

📍 Job Overview

Job Title: Senior UX Content Strategist

Company: TEKsystems

Location: New York City, New York, USA

Job Type: Contract (18 months)

Category: UX Content Strategy

Date Posted: June 16, 2025

Experience Level: Senior (5-10 years)

Remote Status: Hybrid (3 days onsite, 2 days remote)

🎨 Role Summary

• Develop comprehensive UX content strategies that bridge user needs with critical business objectives, focusing on clarity and impact within digital experiences.
• Craft compelling and user-centric microcopy, instructional content, and marketing copy for a new direct-to-consumer product suite, ensuring alignment with brand voice and financial services regulations.
• Collaborate closely with UX/UI designers and cross-functional agile teams to integrate content seamlessly into wireframes and prototypes, facilitating rapid iteration and review cycles.
• Translate complex financial services information into accessible, actionable language for consumer audiences, driving engagement and conversion through strategic content placement and tone.

🖼️ Primary Responsibilities

• Lead the development and refinement of comprehensive content strategies that align user journeys with overarching business goals and product roadmaps.
• Write, edit, and proofread clear, concise, and user-centric microcopy, interface text, and longer-form instructional content for digital platforms, ensuring accuracy and adherence to style guides.
• Brainstorm, strategize, and create persuasive D2C sales copy and marketing content that effectively promotes products and services while maintaining brand consistency.
• Collaborate daily with UX designers, product managers, and engineers within agile development teams, providing content recommendations and iterating quickly within tools like Figma.
• Conduct user research and leverage insights to inform content decisions, testing various messaging approaches to optimize for clarity, usability, and impact.
• Ensure all creative material and content is well-researched, effective, and consistent with organizational goals, brand standards, and regulatory requirements in the financial sector.
• Present content strategies, copy variations, and rationale to stakeholders, including executives, effectively communicating the value and impact of content decisions on user experience and business outcomes.

🎓 Skills & Qualifications

Education: Bachelor's degree in English, Communications, Journalism, or a related field is typically required. Advanced degrees or relevant certifications in UX writing or content strategy are a plus.

Experience: Minimum of 5-7 years of dedicated experience in UX writing, content strategy, and copywriting, with a strong portfolio demonstrating expertise in both B2B and B2C contexts, particularly within agile product development teams. Experience working on projects for both internal and external audiences is essential.

Required Skills:

• Proven expertise in UX writing, including crafting clear, concise, and effective microcopy for digital interfaces.
• Demonstrated ability to develop and execute comprehensive content strategies that align with user needs and business objectives.
• Strong copywriting skills with experience writing D2C sales copy and marketing content that drives action.
• Proficiency in working within agile development methodologies and collaborating effectively with cross-functional product teams (UX/UI designers, product managers, engineers).
• Ability to write in multiple tones and adapt writing style for different audiences and platforms.
• Experience with user research and testing methodologies to inform content decisions and validate effectiveness.
• Exceptional verbal and written communication skills, including the ability to present complex information clearly and confidently to stakeholders and executives.

Preferred Skills:

• Extensive experience in the financial services industry or other highly regulated sectors.
• Proficiency with design and collaboration tools such as Figma for content integration and Miro for brainstorming and strategy.
• Experience creating and adhering to copy style guides and content standards.
• Demonstrated conceptual ability across both digital and offline channels.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX writing and content strategy projects.
• Include examples of microcopy, interface text, instructional content, and D2C sales copy.
• Clearly demonstrate your process, from understanding the user problem and business goal to developing the content strategy and iterating based on feedback or data.
• Highlight projects where you were embedded in agile product teams and collaborated with designers and developers.

Process Documentation:

• For each case study, detail your approach to content research and discovery, including how you gathered user insights and analyzed existing content.
• Illustrate your ideation and iteration methods, showing how you explored different messaging options and refined copy based on user testing or stakeholder feedback.
• Explain your validation and testing approaches, including any A/B testing or usability testing conducted to measure content effectiveness.

💵 Compensation & Benefits

Salary Range: $60.00 - $70.00 per hour

Benefits:

• Medical, Dental & Vision Insurance coverage.
• Critical Illness, Accident, and Hospital indemnity insurance options.
• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.
• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) coverage for the employee and dependents.
• Short and long-term disability insurance to provide income protection.
• Health Spending Account (HSA) for eligible healthcare expenses.
• Transportation benefits to assist with commuting costs.
• Employee Assistance Program (EAP) offering confidential support services.
• Time Off/Leave benefits, including Paid Time Off (PTO), Vacation, or Sick Leave, depending on eligibility and specific plan terms.

Working Hours: This is a full-time contract position with standard working hours. The role requires a hybrid schedule with 3 days onsite in NYC (Tuesday, Wednesday & Thursday) and 2 days remote.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: IT Services and Consulting, with a focus on accelerating business transformation for clients across various sectors, including a significant presence in financial services as indicated by the client focus (Prudential). The industry context implies a need for content strategists who can adapt to different client needs and translate complex technical or financial concepts.

Company Size: TEKsystems is a large organization with over 10,000 employees globally. Working within a large staffing and consulting firm means design professionals often work on diverse projects for various clients, requiring adaptability and strong collaboration skills across different organizational structures. This role is specifically embedded with a client team (Prudential), offering exposure to a large financial institution's internal workings and design culture.

Founded: Founded in 1983, TEKsystems has a long history in the IT services and staffing industry. This longevity suggests a stable organization with established processes, though the focus on "accelerating business transformation" indicates a commitment to modern methodologies and approaches, including human-centered design.

Team Structure:

• The role is part of the Human Centered Design Team and is embedded within agile development teams at a specific client (Prudential).
• Expected to collaborate heavily with UX/UI designers, product managers, and potentially other content strategists or writers.
• Requires interaction and presentation to executives, indicating a flat or accessible hierarchy for key project contributors.

Methodology:

• The role is explicitly embedded in agile development teams, requiring familiarity with agile ceremonies and rapid iteration cycles.
• Emphasis on human-centered design practices, including user research, testing, and aligning content with user needs.
• Requires working quickly within design tools like Figma and Miro, suggesting an iterative and collaborative design process.

Company Website: https://www.teksystems.com

📈 Career & Growth Analysis

Design Career Level: This is a Senior-level UX Content Strategist role. This indicates a position requiring significant experience, strategic thinking, and the ability to work independently while guiding content decisions. Responsibilities will likely involve tackling complex content problems and contributing to high-impact projects.

Reporting Structure: While the direct reporting structure within TEKsystems isn't specified, being embedded in a client team (Prudential) suggests reporting lines that facilitate close collaboration with client-side product and design leadership, in addition to potential oversight from a TEKsystems manager. The need to present to executives indicates visibility at a high level.

Design Impact: As a Senior UX Content Strategist embedded in product teams, the individual will have direct impact on the user experience of a new direct-to-consumer product suite. This involves shaping the voice, tone, clarity, and usability of the product through strategic content decisions, directly influencing user engagement and conversion.

Growth Opportunities:

• Opportunity to deepen expertise in financial services content strategy and UX writing within a large, regulated industry.
• Exposure to executive stakeholders provides opportunities to develop presentation and strategic communication skills at a high level.
• Working on a new direct-to-consumer product launch offers experience in bringing a product to market from a content perspective.
• Potential for future engagements with other TEKsystems clients, broadening industry and project experience.

🌐 Work Environment

Studio Type: The role is primarily hybrid, requiring 3 days onsite in New York City and 2 days remote. The onsite days will likely be in a professional office environment, potentially within the client's (Prudential's) facilities in NYC. The remote days allow for flexibility.

Office Location(s): The primary onsite location is New York City, NY. Specific address details would be provided upon engagement.

Design Workspace Context:

• Onsite days provide opportunities for direct, in-person collaboration with the embedded product and design team, facilitating whiteboard sessions and rapid feedback loops.
• Access to necessary tools and technology within the office environment for efficient workflow.
• Remote days require a dedicated workspace with a reliable internet connection and the ability to effectively collaborate remotely using communication and design tools.

Work Schedule: The role requires a hybrid schedule with set onsite days (Tuesday, Wednesday, Thursday) in NYC and remote work on the remaining days. This structure balances the benefits of in-person collaboration with the flexibility of remote work.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening call with a recruiter to assess basic qualifications and fit.
• Portfolio review and presentation with members of the design team or hiring manager, focusing on showcasing relevant case studies and process.
• Potential content strategy or writing exercise/challenge to evaluate practical skills and problem-solving abilities.
• Interviews with key stakeholders, including UX/UI designers, product managers, and potentially executives, to assess collaboration skills and cultural fit.
• Discussions around experience with agile methodologies and working within embedded product teams.

Portfolio Review Tips:

• Curate your portfolio to specifically highlight UX writing, content strategy, and D2C copywriting projects, especially those in complex or regulated industries like financial services.
• For each case study, clearly articulate the problem you were solving, your strategic approach to content, the process you followed (including research, iteration, and testing), your collaborations with design and product teams, and the measurable impact of your content.
• Showcase your ability to translate complex information into clear, concise, and user-friendly language.
• If possible, include examples of microcopy and demonstrate how it contributes to the overall user flow and experience.
• Be prepared to discuss your writing process, how you handle feedback, and your approach to ensuring content consistency with brand guidelines.

Challenge Preparation:

• If a content challenge is part of the process, carefully read and understand the prompt, paying attention to the target audience, context, and desired outcome.
• Approach the challenge with a strategic mindset, considering not just the writing but also the underlying content strategy and user needs.
• Be prepared to articulate your rationale and process for arriving at your proposed solution.
• Allocate time effectively within the given timeframe and prioritize the most critical aspects of the challenge.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Required proficiency for collaboration with UX/UI designers, reviewing designs, and potentially adding or editing copy directly within the design files.
• Miro: Required proficiency for collaborative brainstorming, content mapping, user journey mapping, and strategic planning sessions.

Collaboration & Handoff:

• Likely use of standard collaboration platforms (e.g., Slack, Microsoft Teams) for daily communication with the embedded product team.
• Experience with project management tools (e.g., Jira, Asana) for tracking tasks and collaborating within agile sprints.
• Knowledge of handoff processes and tools used to communicate content specifications to developers.

Research & Testing:

• Familiarity with user research methodologies and tools for gathering insights relevant to content strategy.
• Experience with A/B testing platforms or usability testing tools to validate content effectiveness.
• Understanding of analytics platforms to measure the performance of content and identify areas for optimization.

👥 Team Culture & Values

Design Values:

• User-Centricity: A strong emphasis on understanding user needs and aligning content strategies to create intuitive and effective digital experiences.
• Collaboration: The role is embedded within agile teams, highlighting a value placed on close collaboration, communication, and shared ownership of the product's success.
• Clarity and Simplicity: Given the focus on financial services and D2C products, there is likely a strong value placed on translating complex information into clear, concise, and accessible language.
• Impact and Effectiveness: A focus on creating content that not only informs but also drives desired user actions and contributes to business goals.

Collaboration Style:

• Expected to be a proactive and integrated member of the agile product team, participating in ceremonies and contributing to discussions.
• Requires strong communication skills to effectively collaborate with designers, product managers, and executives.
• Likely involves providing and receiving feedback constructively in a fast-paced environment.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Translating complex financial services information into simple, user-friendly language for a direct-to-consumer audience while adhering to strict regulatory requirements.
• Working quickly and iteratively within agile sprints, requiring adaptability and the ability to manage multiple projects simultaneously.
• Ensuring content consistency across different digital platforms and touchpoints within the new product suite.
• Balancing marketing/sales objectives with UX best practices to create content that is both persuasive and user-centric.

Learning & Development Opportunities:

• Deepen expertise in the intersection of UX content strategy and financial services, a specialized and in-demand area.
• Enhance skills in executive communication and presenting strategic content recommendations.
• Gain experience launching a new direct-to-consumer product from a content perspective.
• Opportunities to refine skills in agile collaboration and working effectively within embedded product teams.

💡 Interview Preparation

Design Process Questions:

• Be prepared to walk through your content strategy process for a past project, explaining how you identified user needs, developed messaging frameworks, and collaborated with design and product teams. Showcase your portfolio case studies to illustrate your process.
• Discuss your experience working within agile methodologies. How do you integrate content work into sprints? How do you handle rapid iteration and feedback?
• Explain your approach to conducting user research and testing to inform content decisions. Provide examples of how user feedback has shaped your content strategies.

Company Culture Questions:

• Research TEKsystems and the client (Prudential) to understand their business, values, and target audience. Be prepared to discuss how your content strategy approach aligns with their goals and brand.
• Discuss your experience collaborating with UX/UI designers, product managers, and engineers. Provide examples of successful cross-functional collaboration.
• Highlight your ability to present complex information clearly and confidently, particularly to non-content stakeholders and executives.

Portfolio Presentation Strategy:

• Select 2-3 strong case studies that best demonstrate your senior-level UX writing and content strategy skills, ideally including examples from regulated industries or D2C products.
• For each case study, focus on the problem, your strategic approach, your process (research, writing, iteration, testing), your collaboration, and the measurable impact of your content. Use visuals from Figma or other tools to support your presentation.
• Practice your presentation to ensure it flows smoothly and stays within the allocated time. Be prepared to answer detailed questions about your decisions and rationale.

📌 Application Steps

To apply for this design position:

• Submit your application through this link.
• Tailor your resume to highlight your extensive experience in UX writing, content strategy, and copywriting, using keywords from the job description. Emphasize your experience in agile environments and working with B2B and B2C audiences.
• Prepare a compelling portfolio showcasing 2+ detailed case studies of your UX content strategy work. Ensure your portfolio clearly demonstrates your process, collaboration skills, and the impact of your content.
• Practice presenting your portfolio case studies, focusing on articulating your strategic thinking and the rationale behind your content decisions.
• Research TEKsystems and the likely client (Prudential) to understand their business, products, and target audience, preparing to discuss how your skills align with their needs.