Senior UX Content Strategist

TEKsystems
Contract•$60-70undefined (USD)•Alpharetta, Georgia, United States
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📍 Job Overview

Job Title: Senior UX Content Strategist

Company: TEKsystems

Location: Alpharetta, Georgia, United States

Job Type: Contract (18 months)

Category: UX Content Strategy

Date Posted: 2025-06-11T00:00:00

Experience Level: Senior (5-10 years)

Remote Status: Hybrid (3 days onsite, 2 days remote)

🎨 Role Summary

  • Lead the development and refinement of content strategies that directly align with user needs and critical business objectives within an agile product development environment.
  • Craft clear, concise, and compelling microcopy and longer-form content for a new direct-to-consumer suite of financial products, translating complex concepts into user-friendly language.
  • Collaborate closely with UX/UI designers, product managers, and business stakeholders to ensure content is integrated seamlessly into digital experiences and meets brand standards.
  • Drive content initiatives independently while also effectively incorporating feedback and creative direction, demonstrating strong verbal and written communication skills, including presenting to executive audiences.
📝 Enhancement Note: Inferred the critical need for strong communication and executive presentation skills based on the explicit mention of interacting with and presenting to executives often. Emphasized the agile environment and collaboration based on the description of being embedded in product teams and working quickly across multiple teams.

🖼️ Primary Responsibilities

  • Develop and execute comprehensive content strategies for digital products, ensuring alignment with user journeys, information architecture, and business requirements.
  • Write and edit user interface text, including labels, buttons, error messages, onboarding flows, and navigational elements, focusing on clarity and usability.
  • Produce compelling marketing and instructional copy for digital channels, translating financial services content into accessible language for consumer audiences.
  • Work within design tools like Figma and Miro to integrate content directly into wireframes and prototypes, collaborating iteratively with design partners.
  • Conduct user research and testing activities to gather insights that inform content decisions and validate content effectiveness.
  • Ensure all content adheres to brand guidelines, tone of voice, and legal/compliance requirements, maintaining consistency across platforms.
  • Present content strategies and recommendations to cross-functional teams and executive stakeholders, articulating the rationale behind content choices.
📝 Enhancement Note: Detailed responsibilities based on the typical scope of a Senior UX Content Strategist role, including specific tasks like writing microcopy, working with design tools, and conducting user research, which are standard practices in this discipline.

🎓 Skills & Qualifications

Education: Bachelor's degree in English, Communications, Journalism, or a related field is required. Advanced degrees or certifications in UX writing, content strategy, or a related design field are a plus.

Experience: A minimum of 5 years of dedicated experience in UX writing and content strategy, specifically embedded within agile product teams. Demonstrated experience working on both B2B and B2C projects is essential. A strong portfolio showcasing UX writing samples and content strategies is mandatory.

Required Skills:

  • Proven expertise in UX writing, including crafting clear, concise, and user-centric microcopy for digital interfaces.
  • Strong content strategy skills, with the ability to develop strategies that align content with user needs and business goals.
  • Extensive experience working within agile development methodologies and collaborating effectively with cross-functional product teams.
  • Demonstrated ability to write compelling sales and instructional copy for direct-to-consumer audiences, particularly for complex topics like financial services.
  • Proficiency in using design and collaboration tools such as Figma and Miro for content integration and team workflows.
  • Excellent editing and proofreading skills with meticulous attention to detail and adherence to style guides.
  • Exceptional verbal and written communication skills, including the ability to present complex information clearly and confidently to various stakeholders, including executives.

Preferred Skills:

  • Experience conducting user research and usability testing specifically to inform content decisions and evaluate content effectiveness.
  • Familiarity with content management systems (CMS) and localization processes.
  • Understanding of accessibility standards (WCAG) as they apply to digital content.
  • Experience working on projects within the financial services or similarly regulated industries.
📝 Enhancement Note: Expanded on the required and preferred skills by incorporating standard expectations for a Senior UX Content Strategist, including specific tool proficiency (Figma, Miro) and methodologies (Agile, user research). Added preferred skills based on the industry (financial services) and role requirements (accessibility, CMS).

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

  • Your portfolio must prominently feature UX writing samples and demonstrate your approach to content strategy for digital products.
  • Include detailed case studies that walk through your process, from understanding user needs and business goals to developing and implementing content solutions.
  • Showcase examples of microcopy, transactional messaging, onboarding flows, and other key UI text you have crafted.
  • Demonstrate your ability to translate complex subject matter (like financial services) into clear, accessible language for consumer audiences.

Process Documentation:

  • For each case study, clearly articulate your research and discovery process, including how you gathered insights into user needs and existing content challenges.
  • Detail your ideation and iteration methods, showing how you explored different content approaches and refined your messaging based on feedback or testing.
  • Explain your validation and testing approaches, including any usability testing, A/B testing, or content audits you conducted to measure the effectiveness of your copy.
📝 Enhancement Note: Provided specific guidance on portfolio content and structure, emphasizing case studies and process documentation, which are crucial for evaluating a UX Content Strategist's approach and impact. Tailored the requirements to highlight the need to demonstrate experience with complex subject matter and consumer audiences.

💵 Compensation & Benefits

Salary Range: $60.00 - $70.00 per hour. This range is based on the provided information and is typical for a Senior-level UX Content Strategist contract role in the Alpharetta, GA area, considering the required experience and specialized skills in financial services content.

Benefits:

  • Medical, Dental & Vision insurance coverage.
  • Access to Critical Illness, Accident, and Hospital indemnity insurance.
  • Eligibility for a 401(k) Retirement Plan, including pre-tax and Roth post-tax contribution options.
  • Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) coverage for the employee and dependents.
  • Short and long-term disability coverage.
  • Health Spending Account (HSA) option for eligible employees.
  • Transportation benefits to assist with commuting costs.
  • Employee Assistance Program (EAP) providing confidential support services.
  • Time Off/Leave benefits, including Paid Time Off (PTO), Vacation, or Sick Leave, depending on specific eligibility requirements and plan terms.

Working Hours: This is an 18-month contract position with a hybrid work schedule requiring 3 days onsite (Tuesday, Wednesday, Thursday) in Alpharetta, GA, and 2 days remote. Standard full-time working hours are expected, typically 40 hours per week.

📝 Enhancement Note: Explicitly stated the basis for the salary range (provided information) and added context about it being typical for the role level and location. Detailed the listed benefits, ensuring clarity on what is offered for this contract position.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: TEKsystems operates within the IT Services and IT Consulting industry. They accelerate business transformation for a wide range of clients, including a significant portion of the Fortune 500. This role specifically supports a direct-to-consumer initiative within the financial services sector, indicating a focus on regulated and detail-oriented design and content practices.

Company Size: TEKsystems is a large global organization with over 80,000 employees and 10,001+ on LinkedIn. Working within a large consulting firm means exposure to diverse projects and clients, requiring adaptability and strong collaboration skills across various organizational structures.

Founded: Founded in 1983, TEKsystems has a long history in the IT services space, suggesting established processes and a mature organizational structure, even within innovative project teams.

Team Structure:

  • This role is embedded within the Human Centered Design Team, indicating a commitment to user-centered practices.
  • The UX Content Strategist will work day-to-day alongside UX designers within agile development teams.
  • Close collaboration is required with multiple disciplines, including business partners, creative leaders, and potentially marketing teams.
  • Reporting structure likely involves a design or content leadership role within the Human Centered Design team.

Methodology:

  • The team operates within an agile development framework, emphasizing iterative work, quick adaptation, and close collaboration.
  • A Human Centered Design approach is central to the team's methodology, focusing on understanding user needs and designing solutions that meet those needs effectively.
  • Content creation involves brainstorming, strategizing, and iterating based on feedback and potentially user testing.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: Provided context on TEKsystems' industry and size and how that relates to the role. Inferred details about the team structure and methodology based on the description mentioning being embedded in the Human Centered Design Team, working with agile teams, and collaborating with multiple disciplines.

📈 Career & Growth Analysis

Design Career Level: This is a Senior-level position, requiring significant experience and the ability to work independently and drive content initiatives. Senior UX Content Strategists are expected to handle complex projects, mentor junior team members (though not explicitly mentioned), and contribute strategically to the product development process.

Reporting Structure: The role reports within the Human Centered Design Team, likely to a Design Manager, Content Lead, or similar leadership role focused on user experience and content strategy.

Design Impact: As a Senior UX Content Strategist embedded in product teams, this role has a direct impact on the user experience of new direct-to-consumer products. The quality and effectiveness of the content will significantly influence user comprehension, engagement, and conversion.

Growth Opportunities:

  • Opportunity to deepen expertise in financial services content strategy and UX writing for complex domains.
  • Potential to take on leadership responsibilities within content initiatives or mentor other team members.
  • Exposure to diverse projects and clients within TEKsystems, broadening experience across different industries and product types (though this specific role is focused on one client project).
  • Development of executive communication and presentation skills through regular interaction with leadership.
📝 Enhancement Note: Analyzed the career level and potential growth paths based on the "Senior" title and the context of working within a large consulting firm. Highlighted the direct impact on user experience and the opportunity to specialize in financial services content.

🌐 Work Environment

Studio Type: This role follows a hybrid work model, combining the structure and collaboration of an office environment for three days a week with the flexibility of remote work for two days.

Office Location(s): The required onsite location is Alpharetta, GA. The specific office address is not provided but is within the 30004 postal code area.

Design Workspace Context:

  • Onsite days in Alpharetta likely involve dedicated desk space within an office environment.
  • Collaboration spaces will be available for team meetings, brainstorming sessions, and cross-functional workshops.
  • Access to necessary design tools and technology will be provided both onsite and remotely.

Work Schedule: Hybrid schedule (Tuesday, Wednesday, Thursday onsite; Monday, Friday remote). This structure promotes in-person collaboration and team synergy during the core of the week while offering flexibility for focused work on remote days. Standard business hours are expected.

📝 Enhancement Note: Detailed the work environment based on the hybrid setup, including assumptions about the type of workspace and the benefits of the hybrid schedule for collaboration and focused work.

📄 Application & Portfolio Review Process

Design Interview Process:

  • Initial screening call with a recruiter to discuss experience and fit.
  • Technical interview focusing on UX writing skills, content strategy approach, and experience in agile environments. This may involve discussing past projects in detail.
  • Portfolio review session where you will be expected to present selected case studies and explain your process and impact.
  • Interview(s) with team members and potentially hiring managers or stakeholders to assess collaboration style, cultural fit, and ability to present to executives.
  • May include a design challenge or take-home assignment to evaluate problem-solving skills and ability to apply content strategy principles to a given scenario.

Portfolio Review Tips:

  • Curate your portfolio to specifically highlight your experience with UX writing and content strategy for digital products, especially those with complex subject matter or for consumer audiences.
  • For each case study, clearly articulate the problem you were solving, your role, your process (including research, ideation, and testing), the content solutions you developed, and the impact of your work (quantifiable metrics where possible).
  • Be prepared to discuss the rationale behind your content decisions and how you collaborated with designers, product managers, and other stakeholders.
  • Showcase your versatility by including examples of different content types (microcopy, longer-form copy, transactional messages) and demonstrating your ability to write in multiple tones.

Challenge Preparation:

  • If a design challenge is part of the process, carefully read and understand the prompt.
  • Structure your response to clearly demonstrate your content strategy thinking and UX writing skills.
  • Be prepared to explain your process, assumptions, and decisions during a presentation or discussion of the challenge.
  • Practice articulating your rationale and defending your content choices.

ATS Keywords: UX Writing, Content Strategy, Copywriting, Microcopy, Agile, B2B, B2C, Financial Services, User Experience, Digital Product Content, Information Architecture, Usability, User Research, Figma, Miro, Editing, Proofreading, Brand Guidelines, Tone of Voice, Collaboration, Stakeholder Management, Executive Communication, Financial Literacy, Consumer Products, Digital Transformation, Case Studies, Portfolio, Wireframes, Prototypes, Content Management, Style Guides, Accessibility, WCAG, User Testing, A/B Testing, Content Audit, Storytelling, Information Design, Content Design, Transactional Content, Onboarding Flows, Error Messages, Labels, Calls to Action.

📝 Enhancement Note: Outlined a typical interview process for a Senior UX Content Strategist role, including common steps like portfolio review and potential design challenges. Provided detailed, actionable tips for preparing the portfolio and approaching a design challenge, tailored to the specifics of this role (financial services, consumer audience, executive communication). Generated a comprehensive list of ATS keywords based on the job description and standard UX content strategy terminology.

🛠 Tools & Technology Stack

Primary Design Tools:

  • Figma: Essential for collaborating with UX/UI designers, integrating content into wireframes and prototypes, and potentially contributing to design system documentation. Proficiency is required.
  • Miro: Used for collaboration, brainstorming, mapping user flows, and potentially conducting remote workshops or content audits. Proficiency is required.

Collaboration & Handoff:

  • Collaboration tools like Slack, Microsoft Teams, or similar platforms for daily communication with the agile team and stakeholders.
  • Project management tools such as Jira or Asana for tracking tasks and managing workflows within the agile framework.
  • Handoff processes and tools to ensure content is accurately implemented by developers.

Research & Testing:

  • Tools for conducting user research interviews, surveys, or usability testing (e.g., UserTesting.com, SurveyMonkey, Qualtrics).
  • Analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure the impact of content changes.
📝 Enhancement Note: Detailed the relevant tools and technology based on the explicit mentions (Figma, Miro) and inferred tools commonly used in agile UX content strategy roles (collaboration, project management, research, analytics). Specified the purpose and required proficiency level for each tool category.

👥 Team Culture & Values

Design Values:

  • User-Centered Design: The Human Centered Design team prioritizes understanding and meeting user needs through empathetic design and content practices.
  • Collaboration: Strong emphasis on working closely with designers, product managers, and business stakeholders to achieve shared goals.
  • Clarity and Simplicity: A core value in translating complex information (financial services) into clear, concise, and easily understandable content for consumers.
  • Impact-Driven: Focus on creating content that not only informs but also inspires action and contributes to business objectives.

Collaboration Style:

  • Embedded within agile teams, requiring daily interaction and close collaboration with designers and developers.
  • Frequent communication and coordination across multiple teams to ensure consistency and alignment.
  • Collaborative brainstorming and strategizing sessions to develop content approaches.
  • Likely involves design critique and feedback loops to refine content and design solutions.
📝 Enhancement Note: Inferred design values and collaboration style based on the description of being part of a Human Centered Design Team, embedded within agile teams, and the focus on translating complex information for consumers.

⚡ Challenges & Growth Opportunities

Design Challenges:

  • Translating complex financial services information into clear, concise, and engaging content that resonates with a direct-to-consumer audience.
  • Working within a large organization (TEKsystems) while being embedded in a specific client project (Prudential), navigating potential organizational complexities.
  • Working at speed within agile development cycles while ensuring content quality and strategic alignment.
  • Balancing business goals with user needs and regulatory requirements in a highly regulated industry.

Learning & Development Opportunities:

  • Opportunity to become a subject matter expert in financial services content strategy and UX writing within this domain.
  • Enhance skills in executive communication and presentation through regular interaction with leadership.
  • Deepen expertise in agile methodologies and collaborative design processes.
  • Potential for professional development through TEKsystems' resources and training programs.
📝 Enhancement Note: Identified potential design challenges based on the industry (financial services), company size, and work environment (agile, embedded). Aligned growth opportunities with these challenges and the specific focus of the role.

💡 Interview Preparation

Design Process Questions:

  • Be prepared to discuss your end-to-end content strategy process, from initial research and understanding the problem to developing and validating content solutions. Use specific examples from your portfolio case studies.
  • Explain how you collaborate with UX/UI designers, product managers, and developers throughout the agile development lifecycle.
  • Describe a time you had to translate complex information into simple, user-friendly language. How did you approach it, and what was the outcome?

Company Culture Questions:

  • Research TEKsystems' values and culture, as well as information about the client (Prudential) and their direct-to-consumer initiatives. Be prepared to discuss why you are interested in working on this specific project and for TEKsystems.
  • Ask questions about the Human Centered Design team's culture, collaboration style, and how content strategy fits into their overall process.
  • Be ready to discuss your experience working in agile environments and your approach to handling rapid iteration and change.

Portfolio Presentation Strategy:

  • Select 2-3 case studies that best showcase your relevant experience, particularly with UX writing, content strategy, and working on consumer-facing digital products, especially in complex domains.
  • For each case study, clearly articulate the problem, your role, your process, the content solution, and the impact. Focus on the "why" behind your content decisions.
  • Practice presenting your case studies concisely and engagingly, demonstrating your ability to communicate effectively. Be prepared to answer detailed questions about your work.
📝 Enhancement Note: Provided targeted interview preparation advice, including common design process questions, how to approach company culture questions based on the provided information, and a strategy for presenting the portfolio effectively, emphasizing relevance to the role's requirements.

📌 Application Steps

To apply for this design position:

  • Submit your application through this link.
  • Carefully tailor your resume and cover letter to highlight your specific experience in UX writing, content strategy, agile environments, and working on B2C projects, especially in financial services if applicable. Use relevant keywords from the ATS keyword list.
  • Ensure your online portfolio is up-to-date, easily accessible, and clearly showcases your best UX writing and content strategy case studies, following the guidance provided in the "Portfolio & Creative Requirements" section.
  • Practice presenting your portfolio case studies, focusing on articulating your process, rationale, and the impact of your work.
  • Research TEKsystems and the client (Prudential) to understand their business, products, and target audience, which will inform your application materials and interview responses.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
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