📍 Job Overview
Job Title: Senior ServiceNow UX/UI Designer
Company: NewRocket
Location: Remote - US, Canada
Job Type: Full-time
Category: UI/UX Design
Date Posted: 2025-06-04
Experience Level: 5-10 years
Remote Status: Remote OK
🎨 Design Role Summary
- Execute UX strategy based on functional, technical requirements, and business objectives
- Deliver innovative solutions for complex professional services projects
- Provide excellent client and end-user experience
- Collaborate with cross-functional teams and stakeholders
📝 Enhancement Note: This role requires a balance of strategic thinking and tactical execution, with a strong focus on client and user experience.
🖼️ Primary Design Responsibilities
- Conduct peer reviews to ensure leading practices and quality
- Facilitate meetings, brainstorms, and design reviews
- Initiate discussions to define system requirements, problems, and goals
- Gather requirements and feedback
- Create initial design concepts, wireframes, and high-fidelity prototypes using Figma
- Develop journey maps and user flows to visualize use cases
- Present design artifacts and rationale
- Conduct design QA
- Manage and maintain the Figma design system
- Learn and share product knowledge
- Lead design sprints and design methodology
📝 Enhancement Note: This role involves a mix of individual and collaborative work, requiring strong communication and leadership skills.
🎓 Design Skills & Qualifications
Education: Bachelor's degree in Design or related field or demonstrated work experience
Experience: 5-10 years of UX/UI Design experience, with 1-3 years of agency experience or supporting multiple clients
Required Design Skills:
- Proficient in Figma and other design tools
- Strong understanding of the ServiceNow platform or similar Enterprise Solutions (SaaS)
- Excellent communication and presentation skills
- Strong attention to detail and problem-solving skills
- Ability to manage relationships at all levels
- Proven experience in designing functional user interfaces for web-based products
Preferred Design Skills:
- Experience with design systems and workflows
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization and with ambiguity
📝 Enhancement Note: This role requires a strong understanding of enterprise-level software and the ability to work effectively in a dynamic, client-facing environment.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Demonstrate a strong portfolio showcasing UX/UI design skills, with a focus on enterprise-level software or similar projects
- Include case studies that highlight your process, problem-solving, and collaboration skills
- Showcase your ability to create wireframes, high-fidelity mockups, and prototypes
- Demonstrate your understanding of user flows, journey maps, and design systems
Design Process Documentation:
- Include research and discovery phase documentation, highlighting your understanding of user needs and business objectives
- Showcase your ideation and iteration methods, demonstrating your ability to refine and improve designs based on feedback
- Demonstrate your validation and testing approaches, with a focus on usability and accessibility
📝 Enhancement Note: This role requires a well-structured portfolio that showcases your ability to work on complex enterprise-level projects and collaborate effectively with cross-functional teams.
💵 Compensation & Benefits
Salary Range: $120,000 - $160,000 USD per year (based on experience and location)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work arrangements
- Professional development opportunities
- Employee referral bonus program
Working Hours: Full-time (40 hours per week), with flexible work arrangements
📝 Enhancement Note: The salary range provided is an estimate based on market research and is subject to change. Benefits may vary depending on the location and employment status.
🎯 Design Team & Company Context
🏢 Company & Design Culture
Industry: IT Services and IT Consulting, specializing in ServiceNow implementations and integrated solutions
Company Size: 501-1,000 employees
Founded: 2016
Design Team Structure:
- NewRocket's design team consists of UX/UI designers, design strategists, and design operations specialists
- The design team is organized by practice areas, with a matrixed reporting structure
- Designers work closely with cross-functional teams, including project managers, developers, and business analysts
Design Methodology:
- NewRocket follows a user-centered design approach, with a focus on understanding user needs and business objectives
- The design process includes research, ideation, prototyping, testing, and iteration
- Designers use Figma as the primary design tool, with a focus on creating reusable components and design systems
Company Website: www.newrocket.com
📝 Enhancement Note: NewRocket's design culture emphasizes collaboration, innovation, and a user-centered approach, with a strong focus on delivering meaningful experiences and extraordinary results.
📈 Design Career & Growth Analysis
Design Career Level: Senior UX/UI Designer, responsible for executing UX strategy and delivering innovative solutions for complex professional services projects
Reporting Structure: Reports directly to the Design Practice Lead or Design Manager, with matrixed relationships with cross-functional teams
Design Impact: Senior UX/UI Designers at NewRocket have a significant impact on the user experience of enterprise-level software, influencing both client and end-user satisfaction
Growth Opportunities:
- Progression to Design Manager or Design Practice Lead roles, with a focus on team leadership and strategic decision-making
- Specialization in specific design disciplines, such as user research, design operations, or design strategy
- Opportunities to work on high-visibility projects and contribute to NewRocket's thought leadership in the ServiceNow ecosystem
📝 Enhancement Note: NewRocket offers a clear career progression path for UX/UI designers, with opportunities to grow both in terms of leadership and design expertise.
🌐 Design Work Environment
Studio Type: Remote-first, with physical offices in Vista, California; London, UK; Vienna, Virginia; and Pune, India
Office Location(s): Remote - US, Canada
Design Workspace Context:
- NewRocket's remote work environment provides designers with the flexibility to work from home or from one of the company's physical offices
- Designers have access to virtual collaboration tools, such as Figma, Slack, and Microsoft Teams
- Regular team meetings and design critiques ensure a collaborative and inclusive work environment
Work Schedule: Full-time (40 hours per week), with flexible work arrangements and core hours from 9:00 AM to 5:00 PM ET
📝 Enhancement Note: NewRocket's remote-first work environment offers designers the flexibility to balance work and personal responsibilities, with a strong focus on collaboration and communication.
📄 Design Application & Portfolio Review Process
Design Interview Process:
- Phone or video screen with a member of the HR team
- Design challenge or case study presentation, focusing on your design process, problem-solving, and collaboration skills
- Technical design skills assessment, with a focus on Figma and other design tools
- Final interview with the Design Practice Lead or Design Manager, focusing on cultural fit and career aspirations
Portfolio Review Tips:
- Highlight your understanding of enterprise-level software and user-centered design principles
- Showcase your ability to create wireframes, high-fidelity mockups, and prototypes using Figma
- Include case studies that demonstrate your problem-solving skills and collaboration with cross-functional teams
- Demonstrate your familiarity with design systems and workflows
Design Challenge Preparation:
- Familiarize yourself with the ServiceNow platform and NewRocket's design methodology
- Practice presenting your design process, problem-solving, and collaboration skills
- Prepare for questions about your design portfolio and career aspirations
Design ATS Keywords:
- Design Skills: UX Design, UI Design, ServiceNow, Figma, Wireframing, Prototyping, User Flows, Journey Mapping, Design QA, Design Systems, Collaboration, Communication, Problem Solving
- Tools: Figma, Adobe XD, Sketch, InVision, Zeplin, JIRA, Confluence, Miro
- Methodologies: User-centered Design, Design Thinking, Agile, Scrum, Design Sprint, Design System, Design Operations
- Soft Skills: Communication, Collaboration, Problem Solving, Attention to Detail, Leadership, Mentoring, Coaching
- Industry Terms: Enterprise Software, SaaS, IT Services, IT Consulting, Professional Services, Customer Experience, Digital Transformation, Digital Workplace
📝 Enhancement Note: NewRocket's design interview process focuses on assessing your design skills, problem-solving abilities, and cultural fit, with a strong emphasis on your design portfolio and case studies.
🛠 Design Tools & Technology Stack
Primary Design Tools:
- Figma - Used for wireframing, prototyping, and creating design systems
- Adobe XD - Used for high-fidelity mockups and design handoff
- Sketch - Used for initial concept development and ideation
Design Collaboration & Handoff:
- InVision - Used for design handoff and collaboration with developers
- Zeplin - Used for design handoff and collaboration with external stakeholders
- JIRA - Used for project management and task tracking
- Confluence - Used for documentation and knowledge management
- Miro - Used for brainstorming, whiteboarding, and visual collaboration
Design Research & Testing:
- UserTesting - Used for usability testing and user feedback collection
- Hotjar - Used for heatmapping and user behavior analysis
- Google Analytics - Used for design performance measurement and optimization
📝 Enhancement Note: NewRocket's design technology stack focuses on collaboration, efficiency, and scalability, with a strong emphasis on design handoff and project management.
👥 Design Team Culture & Values
Design Values:
- User-centered - Focus on understanding user needs and business objectives
- Innovative - Encourage creativity, experimentation, and continuous learning
- Collaborative - Foster a culture of teamwork, knowledge sharing, and mutual support
- Adaptable - Embrace change, ambiguity, and new challenges with a growth mindset
Design Collaboration Style:
- Cross-functional - Work closely with project managers, developers, and business analysts to deliver integrated solutions
- Iterative - Incorporate feedback and continuous improvement into the design process
- Inclusive - Encourage diverse perspectives, ideas, and contributions from all team members
📝 Enhancement Note: NewRocket's design culture emphasizes user-centered design, innovation, collaboration, and adaptability, with a strong focus on delivering meaningful experiences and extraordinary results.
⚡ Design Challenges & Growth Opportunities
Design Challenges:
- Working with complex enterprise-level software and large datasets
- Balancing user needs, business objectives, and technical constraints
- Collaborating effectively with cross-functional teams and stakeholders
- Keeping up-to-date with industry trends, design best practices, and new tools
Learning & Development Opportunities:
- Attend industry conferences, workshops, and webinars to stay current on design trends and best practices
- Participate in design mentorship programs to develop leadership and coaching skills
- Pursue specialized design certifications or advanced degrees to enhance your design expertise
📝 Enhancement Note: NewRocket offers a range of learning and development opportunities to help UX/UI designers grow both personally and professionally, with a strong focus on continuous learning and skill development.
💡 Design Interview Preparation
Design Process Questions:
- Describe your design process and how you approach complex design challenges
- How do you gather and incorporate user feedback into your design process?
- Can you walk us through your design process for a recent project, highlighting your problem-solving skills and collaboration with cross-functional teams?
Company & Design Culture Questions:
- How do you see yourself contributing to NewRocket's design culture and values?
- Can you describe a time when you had to adapt to a significant change or challenge in a design project, and how you handled it?
- How do you approach working with diverse teams and stakeholders, ensuring that design decisions align with business objectives and user needs?
Portfolio Presentation Strategy:
- Highlight your understanding of enterprise-level software and user-centered design principles
- Showcase your ability to create wireframes, high-fidelity mockups, and prototypes using Figma
- Include case studies that demonstrate your problem-solving skills, collaboration, and ability to work with cross-functional teams
- Demonstrate your familiarity with design systems and workflows, and how you ensure design consistency and scalability
📝 Enhancement Note: NewRocket's design interview process focuses on assessing your design skills, problem-solving abilities, and cultural fit, with a strong emphasis on your design portfolio and case studies.
📌 Application Steps
To apply for this design position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your design skills, experience, and career aspirations
- Prepare a portfolio that showcases your UX/UI design skills, with a focus on enterprise-level software or similar projects
- Research NewRocket's design culture, values, and design methodology to ensure a strong fit and alignment with your career goals
⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.