Senior Service Designer - Remote at Designit

📍 Job Overview

Job Title: Senior Service Designer - Remote

Company: Designit

Location: New York, United States (Remote)

Job Type: Full-Time

Category: Service Design

Date Posted: June 16, 2025

Experience Level: Senior (6+ years)

Remote Status: Remote Solely

🎨 Role Summary

Lead strategic qualitative research initiatives to uncover deep user and business insights within complex B2B environments.
Translate research findings into impactful, visually compelling service design artifacts, including journey maps, service blueprints, and ecosystem models.
Synthesize complex data patterns to inform strategic recommendations for marketing, brand, and cross-functional stakeholders.
Facilitate strategic workshops and co-creation sessions to drive alignment and identify innovation opportunities.

📝 Enhancement Note: The role emphasizes a strong blend of research leadership, synthesis, and visualization skills, indicating a need for a candidate who can not only conduct research but also effectively communicate findings through compelling visual storytelling and strategic frameworks. The focus on B2B contexts highlights the need for experience navigating complex organizational structures and decision-making processes.

🖼️ Primary Responsibilities

Lead and execute qualitative research methodologies, including in-depth B2B interviews, observation, and data collection.
Analyze qualitative data using techniques such as affinity mapping and thematic analysis to identify key patterns and insights.
Develop and refine high-impact visual artifacts like journey maps, stakeholder heat maps, root-cause maps, service blueprints, and ecosystem models to communicate research findings effectively.
Plan, facilitate, and lead strategic workshops and working sessions focused on insight synthesis and opportunity identification with research teams and stakeholders.
Craft and deliver tailored presentations of research insights and strategic recommendations to diverse stakeholders, including senior leadership, marketing, and cross-functional teams.

📝 Enhancement Note: The responsibilities clearly define the end-to-end process the Service Designer will own, from conducting research to visualizing and presenting insights. The emphasis on "visually compelling artifacts" and "tailored" delivery underscores the importance of strong communication and presentation skills in this role, beyond just data analysis.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Service Design, Human-Computer Interaction (HCI), Design Strategy, Behavioral Science, or a related design or research field.

Experience: Minimum of 6 years of professional experience in service design and qualitative research, with a compelling portfolio demonstrating expertise in both areas. At least 3 years of experience specifically in creating and leading the development of visual synthesis outputs (maps, diagrams, blueprints).

Required Skills:

Proficiency in leading and conducting qualitative research, including B2B interviews and synthesis.
Expertise in analyzing and synthesizing qualitative data to identify meaningful patterns and themes.
Demonstrated ability to create high-impact visual artifacts such as journey maps, service blueprints, and ecosystem models.
Strong understanding of marketing strategy, customer segmentation, and audience positioning.
Proven ability to uncover underlying motivations ("the why") and connect individual insights to systemic opportunities.
Excellent executive presence and communication skills, with experience presenting to and influencing senior leaders.
Experience conducting research within complex B2B decision-making environments.
Proficiency in visual storytelling and artifact creation using tools like Figma, Miro, or similar design and collaboration platforms.
Strong facilitation skills for leading co-creation and strategic alignment sessions.
A systems thinking approach with the ability to analyze both granular details and big-picture implications.

Preferred Skills:

Experience with diverse research methodologies beyond interviews.
Familiarity with quantitative data analysis and its integration with qualitative insights.
Knowledge of design systems and their application in service design.

📝 Enhancement Note: The requirements strongly emphasize qualitative research skills, B2B context experience, and the ability to translate findings into strategic business insights. The required experience level and specific focus on visual synthesis outputs indicate a senior-level role focused on strategic impact rather than tactical execution.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Include case studies that demonstrate your end-to-end service design process, from initial research and problem framing to synthesis, visualization, and strategic recommendations.
Showcase examples of high-impact visual artifacts such as detailed journey maps, service blueprints, stakeholder maps, and ecosystem diagrams.
Clearly articulate the B2B context of your projects, highlighting the complexities of the client environment and decision-making processes.
Demonstrate your ability to synthesize complex data and translate insights into actionable design strategies and business opportunities.

Process Documentation:

Document your research methodology, including participant recruitment, interview guides, and data collection techniques.
Illustrate your synthesis process, showing how you moved from raw data to identified patterns, themes, and insights (e.g., affinity mapping examples).
Explain your approach to visualizing findings, detailing your rationale for choosing specific artifact types (e.g., why a service blueprint vs. a journey map).

📝 Enhancement Note: Given the strong research and synthesis focus of this role, the portfolio should heavily emphasize process documentation and the strategic impact of the work. Visual artifacts are crucial, but they must be supported by a clear explanation of the research and synthesis that informed them, particularly within a B2B context.

💵 Compensation & Benefits

Salary Range: $55 - $65 per hour (Based on a 40-hour work week, this translates to an estimated annual salary range of $114,400 - $135,200). This compensation range is indicative and depends on the candidate's experience, performance during the interview process, business financials, and internal pay parity. This role includes a variable pay component based on performance.

Benefits:

Variable pay component based on performance, offering potential for increased earnings tied to project success and impact.
Opportunity to work remotely, providing flexibility and autonomy in work environment.
Participation in a strategic project with potential for significant business impact.

Working Hours: Standard full-time working hours, typically 40 hours per week, with potential flexibility for managing remote work across time zones if applicable.

📝 Enhancement Note: The provided hourly rate translates to a competitive salary range for a Senior Service Designer role in the US, especially considering the remote nature. The inclusion of a variable pay component suggests a performance-driven culture where contributions are directly rewarded.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Design Services / Experience Innovation. Designit is an award-winning experience innovation company, a Wipro company, focusing on strategic design across various disciplines.

Company Size: 501-1,000 employees globally. This indicates a well-established, mid-to-large-sized design consultancy with likely structured teams and processes.

Founded: Designit has over 30 years of history, suggesting a mature organization with deep expertise in design and innovation.

Team Structure:

The role specifically mentions working closely with researchers, indicating a collaborative team setup where Service Designers and Researchers partner closely.
The need to present to marketing, brand, and cross-functional stakeholders suggests a matrixed or integrated team structure where design works closely with other business units.
As a consultancy, project teams are likely formed based on client needs, requiring adaptability and strong collaboration skills.

Methodology:

Emphasis on qualitative research, synthesis, and strategic workshops points towards a human-centered design methodology with a strong focus on understanding user needs and translating them into strategic opportunities.
The creation of service blueprints and journey maps aligns with standard service design methodologies for mapping and visualizing complex service ecosystems.

Company Website: www.designit.com

📝 Enhancement Note: Designit's positioning as an "experience innovation company" within the Design Services industry suggests a focus on strategic, high-level design work aimed at driving business transformation. Their long history and size indicate a stable environment with established processes and a diverse range of potential projects. The "no jerk policy" and lack of a dress code hint at a potentially informal and collaborative culture.

📈 Career & Growth Analysis

Design Career Level: Senior Service Designer. This level implies a leadership role in projects, requiring significant experience in both service design practice and research methodologies. Expect to mentor more junior designers and researchers.

Reporting Structure: While not explicitly stated, a Senior Service Designer typically reports to a Design Lead, Design Manager, or potentially a Project Lead within a consultancy structure. They will likely work closely with research leads and project managers.

Design Impact: This role is positioned for significant impact, translating research insights directly into strategic recommendations that inform marketing, brand, and service innovation. The ability to influence senior leaders is a key aspect of the role's impact.

Growth Opportunities:

Potential for advancement to Design Lead or Principal Service Designer roles, taking on more complex projects and leadership responsibilities.
Opportunities to deepen expertise in specific areas like B2B research, strategic facilitation, or advanced visualization techniques.
Exposure to a variety of industries and client challenges through consultancy work, fostering broad experience and skill development.

📝 Enhancement Note: The "Senior" title and the requirement to influence senior leaders suggest this role is a stepping stone to greater leadership within Designit. The consultancy model provides diverse project exposure, which is a key driver for career growth in strategic design.

🌐 Work Environment

Studio Type: Remote-first for this specific role, although Designit has physical offices globally.

Office Location(s): While this role is remote, Designit has numerous office locations worldwide, including New York, Copenhagen, London, and more. These locations serve as hubs for teams and client meetings when needed.

Design Workspace Context:

As a remote role, the candidate will need a dedicated and effective home workspace.
Collaboration will rely heavily on digital tools (video conferencing, whiteboarding software, collaboration platforms).
Despite being remote, the emphasis on workshops and co-creation suggests a highly interactive and collaborative virtual environment.

Work Schedule: Standard full-time hours, likely with some flexibility inherent in a remote setup. Expect to align working hours with team members and clients across different time zones, which may occasionally require adjustments.

📝 Enhancement Note: The remote nature of the role requires strong self-management and communication skills. While remote, the emphasis on collaboration and workshops means the candidate must be comfortable and effective in virtual interactive settings.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial screening call to assess basic qualifications and fit.
Portfolio review round where you will present selected case studies, focusing on your service design process, B2B experience, research methodology, and visual synthesis artifacts. Be prepared to discuss the strategic impact of your work.
Technical/Skill interview focusing on your qualitative research techniques, data analysis methods, and proficiency with design and collaboration tools.
Behavioral interview to assess communication skills, leadership potential, collaboration style, and cultural fit with Designit's values.
Potential final interview with senior stakeholders or hiring managers, focusing on your strategic thinking and ability to influence.

Portfolio Review Tips:

Select 2-3 of your strongest B2B service design case studies that demonstrate the full breadth of your skills, from research to strategic visualization.
For each case study, clearly articulate the business problem, your research approach, key findings, synthesis process, visual artifacts created, and the resulting strategic recommendations or impact.
Emphasize the "why" behind your design decisions and how your insights drove opportunities.
Highlight your experience with complex stakeholder environments and how you navigated them.

Challenge Preparation:

While not explicitly mentioned, be prepared for a potential design exercise or take-home assignment that assesses your ability to quickly analyze a problem, conduct rapid synthesis, and propose strategic service design interventions.
Practice articulating your design process and rationale clearly and concisely under timed conditions.
Be ready to discuss how you would approach a B2B service design challenge, including research planning, stakeholder engagement, and insight visualization.

ATS Keywords: Service Design, Qualitative Research, B2B Research, User Research, Design Thinking, Experience Design, Customer Journey Mapping, Service Blueprinting, Stakeholder Mapping, Ecosystem Mapping, Data Synthesis, Affinity Mapping, Thematic Analysis, Strategic Facilitation, Workshop Design, Co-creation, Visual Storytelling, Design Artifacts, Figma, Miro, Mural, Strategic Consulting, Design Strategy, Marketing Strategy, Customer Segmentation, Audience Positioning, Executive Communication, Leadership, Collaboration, Systems Thinking, Innovation.

📝 Enhancement Note: The interview process for a Senior Service Designer at a consultancy like Designit will heavily weigh the candidate's ability to demonstrate strategic thinking, research rigor, and communication skills, especially in a B2B context. The portfolio review is critical for showcasing process and impact, not just final deliverables.

🛠 Tools & Technology Stack

Primary Design Tools:

Figma: Likely used for creating and refining visual artifacts, diagrams, and potentially presentation decks. Proficiency required for creating polished outputs.
Miro or Similar: Essential for collaborative whiteboarding, affinity mapping, workshop facilitation, and creating visual synthesis outputs like journey maps and service blueprints in a remote setting.

Collaboration & Handoff:

Collaboration platforms (e.g., Slack, Microsoft Teams): Used for team communication, project coordination, and sharing research findings.
Presentation software (e.g., Google Slides, PowerPoint, Keynote): Required for creating and delivering presentations to internal teams and clients.
Documentation tools (e.g., Confluence, Google Docs): For documenting research plans, findings, and strategic recommendations.

Research & Testing:

Interview recording and transcription tools: For capturing and analyzing qualitative interview data.
Survey platforms (e.g., Qualtrics, SurveyMonkey) and Analytics tools (e.g., Google Analytics) are potentially used, though the focus is heavily qualitative.

📝 Enhancement Note: The tool requirements reflect the collaborative and visually intensive nature of service design, particularly in a remote consultancy environment. Proficiency in digital whiteboarding and design tools for creating complex diagrams is key.

👥 Team Culture & Values

Design Values:

Creative Pragmatism: Balancing innovative ideas with practical implementation and business viability.
Human-Centered Approach: Deeply understanding user and stakeholder needs to drive design decisions.
Collaboration: Working closely with researchers and cross-functional teams to achieve shared goals.
Strategic Impact: Focusing on how design can drive meaningful business outcomes and innovation.

Collaboration Style:

Highly collaborative, especially with researchers and cross-functional stakeholders.
Emphasis on strategic alignment sessions and workshops.
Likely a culture of design critique and feedback exchange to refine work.

📝 Enhancement Note: Designit's stated values and the job description's emphasis on collaboration and strategic impact suggest a culture where designers are expected to be both creative thinkers and effective communicators capable of influencing stakeholders and driving tangible results.

⚡ Challenges & Growth Opportunities

Design Challenges:

Navigating complex B2B organizational structures and decision-making processes to conduct effective research and implement strategic recommendations.
Translating nuanced qualitative insights into compelling narratives and visual artifacts that resonate with diverse, often senior-level, stakeholders.
Balancing strategic thinking with the practicalities of project timelines and client expectations in a consultancy environment.
Continuously adapting research methodologies and visualization techniques to suit unique client needs and project constraints.

Learning & Development Opportunities:

Opportunity to work on a variety of challenging and high-impact strategic projects across different industries.
Exposure to diverse client environments and complex business problems, fostering rapid learning and adaptability.
Potential for mentorship from experienced design and research leaders within Designit.
Opportunities to contribute to and potentially lead internal initiatives related to service design methodology or B2B research best practices.

📝 Enhancement Note: The challenges highlight the complexities inherent in B2B service design consultancy work. The growth opportunities emphasize the learning potential from diverse projects and the chance to make a significant strategic impact within a leading design firm.

💡 Interview Preparation

Design Process Questions:

Be prepared to walk through your approach to a recent B2B service design project, focusing on how you scoped the research, conducted interviews, synthesized findings, created visual artifacts, and presented insights to stakeholders. Use specific examples from your portfolio.
Discuss how you adapt your research methodology to different B2B contexts and complex decision-making units.
Explain your process for translating raw qualitative data into actionable insights and strategic recommendations.

Company Culture Questions:

Research Designit's values and recent work. Be prepared to discuss why you are interested in working for Designit specifically and how your approach aligns with their "creative pragmatism" and human-centered focus.
Ask thoughtful questions about the collaboration between Service Design and Research teams, the typical project lifecycle, and how strategic insights are integrated into client deliverables.

Portfolio Presentation Strategy:

Structure your case study presentations around the problem, your process (especially research and synthesis), key insights, visual artifacts, and the strategic outcome or impact.
Focus on the "story" of your work, explaining the journey from understanding the problem to proposing solutions.
Be ready to dive deep into specific artifacts (e.g., a service blueprint), explaining your design choices and what they communicate.

📝 Enhancement Note: Interview preparation should focus on demonstrating your expertise in B2B qualitative research, strategic synthesis, visual communication, and your ability to drive impact in complex environments. Tailoring your portfolio presentation to highlight these areas is crucial.

📌 Application Steps

To apply for this design position:

Submit your application through this link.
Carefully curate your design portfolio to showcase your strongest B2B service design case studies, emphasizing your research process, synthesis methods, and strategic visualization skills.
Optimize your resume to include relevant keywords from the job description, highlighting your experience in service design, qualitative research, B2B contexts, and specific design tools.
Prepare for the interview process by practicing articulating your design process, discussing your B2B project experiences, and preparing questions about Designit's team structure and methodologies.
Research Designit's recent work and company culture to demonstrate your understanding and interest in their approach to experience innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Service Designer - Remote