📍 Job Overview
Job Title: Senior Product Designer (Remote)
Company: Xplor
Location: Toronto, Ontario, Canada
Job Type: Full-time
Category: Product Design
Date Posted: 2025-06-10
Experience Level: 5+ years
Remote Status: Remote
🎨 Role Summary
- Lead end-to-end product design for FieldEdge, a comprehensive platform for field service contractors, focusing on intuitive and scalable user experiences for both office staff and mobile technicians.
- Collaborate deeply with cross-functional teams (Product, Engineering, Stakeholders) to translate user needs into strategic design solutions from discovery through implementation.
- Drive user research initiatives, including planning, conducting, and synthesizing insights to inform design decisions and enhance the overall user experience.
- Design high-quality, detail-oriented interfaces for web and mobile (iOS/Android) platforms, ensuring seamless interactions and adherence to platform best practices and the company's design system.
🖼️ Primary Responsibilities
- Define and lead design strategy for key product initiatives within the FieldEdge platform, ensuring alignment with business goals and user requirements.
- Work closely with Product Managers and Engineers throughout the product development lifecycle, from initial concept and ideation to final implementation and iteration.
- Produce detailed design deliverables, including user flows, wireframes, prototypes, and high-fidelity mockups, maintaining a strong attention to visual and interaction design details.
- Conduct and synthesize user research findings, employing methods such as interviews, usability testing, and data analysis to uncover user pain points and validate design solutions.
- Design and optimize user interfaces for both web applications and native mobile apps (iOS and Android), considering platform constraints and opportunities for creating engaging user experiences.
- Present design concepts, process, and rationale clearly and persuasively to product teams, stakeholders, and senior leadership, adapting communication style to different audiences.
- Actively participate in and facilitate design critiques, providing constructive feedback and fostering a collaborative environment for design exploration and improvement.
- Provide mentorship and guidance to less experienced designers, contributing to the growth and development of the overall design team.
- Contribute to the evolution and maintenance of the company's design system and pattern libraries, ensuring consistency and efficiency across product development.
🎓 Skills & Qualifications
Education: While not explicitly stated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically preferred for a Senior Product Designer role. Equivalent practical experience with a strong portfolio demonstrating design thinking and execution is also highly valued.
Experience: Minimum of 5 years of dedicated product design experience is required, ideally within a SaaS or technology environment. Experience leading design projects from concept to launch and a portfolio showcasing complex problem-solving and impactful design solutions are essential.
Required Skills:
- Proven expertise in User Experience (UX) design principles and methodologies, including user research, information architecture, and interaction design.
- Strong proficiency in Visual Design, with a keen eye for detail, typography, color, and layout, ensuring high-quality aesthetic execution.
- Extensive experience designing for both web and native mobile platforms (iOS and Android), understanding platform-specific guidelines and best practices.
- Demonstrated ability to plan, conduct, and synthesize user research, translating findings into actionable design insights.
- High proficiency with industry-standard design tools such as Figma and Sketch for creating wireframes, prototypes, and high-fidelity designs.
- Experience working with and contributing to design systems and pattern libraries to ensure consistency and scalability.
- Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale effectively to diverse audiences.
- Strong collaboration skills, with experience working effectively with cross-functional teams including Product, Engineering, and Marketing.
Preferred Skills:
- Experience designing for the Field Service Management, B2B SaaS, or similar industry domains.
- Experience mentoring junior designers or contributing to team growth initiatives.
- Familiarity with front-end development concepts (HTML, CSS) to facilitate effective collaboration with engineers.
- Experience with prototyping tools beyond core design software (e.g., InVision, Principle, After Effects) for creating more advanced interactions.
- Experience with analytics tools (e.g., Google Analytics, Pendo) to measure design impact and inform iterations.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- A well-organized online portfolio showcasing a range of product design projects with a focus on problem-solving and user-centered design processes.
- Include detailed case studies that walk through your design process from initial problem definition and research to ideation, iteration, and final solution.
- Clearly articulate your role and contributions on each project, especially in collaborative environments.
- Showcase examples of both web and mobile design work, highlighting your understanding of platform conventions and user behaviors.
Process Documentation:
- For each case study, document the research and discovery phase, including how you identified user needs and defined the problem space.
- Illustrate your ideation and iteration methods, showing sketches, wireframes, prototypes, and how feedback influenced your design decisions.
- Explain your validation and testing approaches, including usability testing, A/B testing, or other methods used to gather user feedback and measure design effectiveness.
💵 Compensation & Benefits
Salary Range: The advertised base salary range for this position is $100,000 CAD to $145,000 CAD per year. This range reflects the Senior level of the role, the remote nature, and the location in Canada, specifically considering the Toronto market which typically has a higher cost of living and competitive tech salaries. This is a competitive range for a Senior Product Designer in the Canadian market with 5+ years of experience.
Benefits:
- Comprehensive health benefits (details likely include medical, dental, vision coverage).
- Paid time off, including vacation, sick days, and potentially personal days.
- Opportunities for professional development and growth within the company.
- Participation in a supportive and collaborative design team culture.
Working Hours: The role requires availability during EDT/CDT hours, indicating a standard full-time work schedule (approximately 40 hours per week) with flexibility expected to align with teams likely based in Eastern or Central time zones. Design workflows may allow for some flexibility in daily scheduling outside of core collaboration times.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: Xplor operates within the software development industry, specifically providing SaaS solutions for "everyday life" verticals including Education, Fitness & Wellbeing, Field Services, and Personal Services. The company also has a significant payment processing platform. This diverse industry focus suggests a need for designers who can understand and adapt to various user contexts and business models.
Company Size: Xplor has over 1,000 employees globally (LinkedIn indicates 1,001-5,000 employees). This size suggests a structured organization with established processes, potentially offering more resources and opportunities for specialization compared to a smaller startup, but also requiring navigation of a larger corporate environment.
Founded: The company's founding date is not explicitly stated in the provided text, but the reference to processing over $38 billion in payments in 2024 suggests an established and growing organization with a track record of scale.
Team Structure:
- The design team consists of eight designers working across different software products within Xplor.
- This structure implies a distributed team where designers may have ownership over specific product areas (like FieldEdge) while also being part of a larger, collaborative design community.
- The Senior Product Designer is expected to "own end-to-end design for FieldEdge," indicating a high degree of autonomy and responsibility for that product's design direction.
Methodology:
- The job description emphasizes a collaborative approach with Product and Engineering teams, suggesting an Agile or Lean development methodology.
- User-centered design principles are explicitly mentioned, indicating a focus on research-driven design processes.
- The expectation to "drive work from discovery through delivery" points to a full-lifecycle design involvement, likely including research, ideation, prototyping, testing, and implementation support.
Company Website: https://www.xplortechnologies.com/careers
📈 Career & Growth Analysis
Design Career Level: This is a Senior Product Designer role. At this level, designers are expected to not only execute high-quality design work but also contribute strategically, lead initiatives, mentor others, and influence product direction. The role involves significant autonomy and responsibility for a specific product area (FieldEdge).
Reporting Structure: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, Design Manager, or Head of Design. Within a team of eight designers, there are likely multiple reporting lines or leads overseeing specific product areas.
Design Impact: The role description emphasizes shaping product strategy and design vision for a key platform (FieldEdge) and solving "real-world problems" for users. This suggests that design has a significant impact on the product's success and user adoption.
Growth Opportunities:
- Potential for advancement to a Lead Product Designer or Design Manager role within the growing design organization.
- Opportunities to specialize further within product design, potentially focusing on specific areas like mobile design, design systems, or user research leadership.
- Growth through mentoring junior designers and contributing to the overall maturity and practices of the design team.
🌐 Work Environment
Studio Type: This is a fully remote position, as indicated by "(Remote)" in the title and the "Remote" status derived from the posting. While the company has a presence in Toronto, the role itself is remote, offering flexibility regarding physical location within Canada (as visa sponsorship is not provided).
Office Location(s): The job is associated with Toronto, Ontario, Canada, which is likely where the core team or reporting manager may be based, or it represents the primary location for administrative purposes. However, the role is remote, meaning the designer is not required to work from a specific office.
Design Workspace Context:
- Working remotely requires a self-disciplined approach and the ability to maintain focus and productivity in a home office environment.
- Collaboration will rely heavily on digital tools for communication, file sharing, and virtual meetings.
- The remote setup means interaction with the design team and cross-functional partners will be primarily virtual, requiring strong communication and collaboration skills in a distributed setting.
Work Schedule: The requirement to work EDT/CDT hours indicates that the core working hours will align with the Eastern and Central Time Zones, facilitating real-time collaboration with teams likely based in these regions. While remote, adherence to these time zones for meetings and collaboration is expected.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial screening call with a recruiter to discuss experience, fit, and logistics. Prepare to articulate your career path and specific accomplishments relevant to product design.
- Interview(s) with design team members to assess your portfolio, design process, and technical skills. Be ready to walk through specific case studies in detail, explaining your rationale and impact.
- Potentially a design challenge or take-home assignment to evaluate problem-solving skills, design execution, and ability to work within constraints. Practice common design challenges and time management.
- Interviews with cross-functional partners (Product Manager, Engineering Lead) and potentially senior leadership to assess collaboration skills, strategic thinking, and cultural fit. Prepare questions about team dynamics and product vision.
- Final interview(s) to discuss overall fit, expectations, and potentially compensation. Be prepared to discuss your career goals and how this role aligns.
Portfolio Review Tips:
- Curate your portfolio to specifically highlight projects relevant to SaaS, mobile design, and complex problem-solving, as these are key aspects of the role.
- Structure your case studies using a clear framework (e.g., Problem, Role, Process, Solution, Impact) to effectively communicate your design journey.
- Focus on the "why" behind your design decisions, showcasing your strategic thinking and user-centered approach.
- Include process work (research findings, sketches, wireframes, prototypes) to demonstrate your iterative process and collaboration methods.
Challenge Preparation:
- If a design challenge is part of the process, clarify the scope, timeline, and deliverables beforehand.
- Approach the challenge using a structured design process, even if time is limited. Prioritize understanding the problem and demonstrating your thinking.
- Be prepared to present your solution and articulate your rationale clearly, explaining your constraints and trade-offs.
ATS Keywords: Product Design, UX Design, UI Design, User Experience, User Research, Mobile Design, iOS Design, Android Design, SaaS, Field Service Management, Design Systems, Figma, Sketch, Prototyping, Wireframing, Usability Testing, Information Architecture, Interaction Design, Visual Design, Collaboration, Communication, Strategic Thinking, Problem Solving, Mentorship, Agile, Cross-functional Teams, Design Thinking, Case Studies, Portfolio, Remote Work.
🛠 Tools & Technology Stack
Primary Design Tools:
- Figma: Expected proficiency in Figma, likely used for UI design, prototyping, and collaborative design work.
- Sketch: Expected proficiency in Sketch, also a common tool for UI design. The company may use both or be in transition.
- Proficiency in other standard design and prototyping tools is generally expected for a Senior role.
Collaboration & Handoff:
- Tools for cross-functional collaboration with Product and Engineering teams (e.g., Slack, Microsoft Teams, Jira, Confluence).
- Handoff tools or features within design software (like Figma or Sketch) for providing specifications to developers.
- Documentation tools for maintaining design systems and style guides.
Research & Testing:
- Tools for conducting and synthesizing user research (e.g., user interview platforms, survey tools like SurveyMonkey or Typeform, research repositories).
- Platforms for usability testing (e.g., UserTesting.com, Lookback).
- Analytics tools (e.g., Google Analytics, Amplitude, Pendo) for tracking user behavior and measuring design impact.
👥 Team Culture & Values
Design Values:
- A focus on helping people succeed through intuitive technology solutions, aligning with Xplor's overall purpose.
- Emphasis on solving "real-world problems" for users (field service contractors), indicating a practical, user-centric approach to design.
- Value placed on high-quality design work with strong attention to detail, reflecting a commitment to craft and user experience excellence.
- Encouragement of feedback and collaboration through participation in design critiques, fostering a culture of continuous improvement.
Collaboration Style:
- Close collaboration with cross-functional teams (Product, Engineering, Stakeholders) is central to the role, requiring strong interpersonal and communication skills.
- The design team is described as talented, supportive, and collaborative, providing a community for sharing knowledge and growth.
- Participation in design critiques is a key aspect of the collaborative process, enabling peer feedback and shared learning.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Designing complex and scalable solutions for a diverse user base (office staff and field technicians) with varying technical proficiencies and operating environments.
- Balancing the needs of different platforms (web, iOS, Android) while maintaining a consistent and seamless user experience.
- Integrating design efforts with product strategy and engineering constraints in a fast-paced, iterative environment.
- Owning the end-to-end design for a key product area (FieldEdge) requires strong prioritization, project management, and autonomous problem-solving skills.
Learning & Development Opportunities:
- Opportunity to deepen expertise in designing for the field service management domain and B2B SaaS.
- Enhance skills in leading design strategy and driving cross-functional initiatives.
- Develop mentorship skills by guiding junior designers within the team.
- Contribute to and evolve the company's design system, deepening knowledge of design operations and scalability.
💡 Interview Preparation
Design Process Questions:
- "Walk me through a complex design problem you've solved. What was your process from understanding the problem to delivering the solution?" Prepare a detailed case study from your portfolio.
- "Describe your approach to user research. How do you translate research findings into design decisions?" Be ready to discuss specific research methods and their impact on your work.
- "How do you collaborate effectively with Product Managers and Engineers throughout the design process?" Provide examples of successful cross-functional collaboration.
Company Culture Questions:
- "How do you seek and incorporate feedback from peers and stakeholders?" Discuss your approach to design critiques and iteration.
- "Describe a time you mentored a junior designer or contributed to the growth of your design team." Share experiences related to mentorship or team building.
- "What interests you about designing for the field service management industry and Xplor specifically?" Show that you've researched the company and the product.
Portfolio Presentation Strategy:
- Select 2-3 key case studies that best demonstrate your skills in product strategy, end-to-end design, mobile design, and problem-solving relevant to the role.
- For each case study, clearly articulate the problem, your role, your process (research, ideation, iteration), the final solution, and the impact of your design.
- Focus on the user and the rationale behind your decisions, rather than just showcasing final mockups.
- Be prepared to answer questions about your design choices and process in detail.
📌 Application Steps
To apply for this design position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your experience in product design, particularly in SaaS or technology environments, and your experience with mobile design and user research.
- Ensure your online portfolio is up-to-date, easily accessible, and showcases your strongest work with detailed case studies demonstrating your design process and impact.
- Prepare to discuss specific projects from your portfolio during the interview process, focusing on your strategic contributions and problem-solving approach.
- Research Xplor and the FieldEdge product to demonstrate your understanding of the company's business and the challenges faced by their users.