Senior Product Designer II, AI Customer Agent

📍 Job Overview

Job Title: Senior Product Designer II, AI Customer Agent

Company: HubSpot

Location: Remote - USA

Job Type: Full-time

Category: Product Design (AI/ML focus)

Date Posted: June 12, 2025

Experience Level: Senior (5+ years)

Remote Status: Remote

🎨 Role Summary

• Lead end-to-end product design initiatives for HubSpot's AI Customer Agent, focusing on intuitive user experiences within the B2B SaaS context.
• Drive strategic design outcomes for key product areas including growth, onboarding, and setup, shaping how customers discover and derive value from AI features.
• Translate complex AI/ML capabilities into user-friendly interfaces, balancing cutting-edge innovation with practical, valuable solutions for front office teams.
• Champion user-centered design principles, integrating research insights to solve unstructured problems and design for multiple personas and use cases.

🖼️ Primary Responsibilities

• Take ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups for AI-powered features.
• Break down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities through user research.
• Conduct user research, including usability testing and interviews, to understand user needs and pain points related to AI, synthesizing findings into actionable design insights.
• Collaborate closely with cross-functional partners including product managers, engineers, and researchers to influence design decisions and advocate for user needs throughout the product development lifecycle.
• Design interactions for AI-powered features, propose multiple design solutions, and apply visual design principles to create polished, accessible, and on-brand interfaces.
• Utilize appropriate prototyping methods and tools to test design hypotheses, communicate design intent efficiently, and gather valuable user feedback.
• Apply systems thinking to consider the broader implications of design decisions, ensuring consistency, scalability, and integration within the larger HubSpot platform.
• Actively participate in design critiques, provide constructive feedback, and contribute to the growth and development of junior product designers on the team.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical design experience demonstrated through a strong portfolio.

Experience: 5+ years of end-to-end product design experience, with a strong portfolio showcasing the ability to solve complex problems and deliver measurably impactful user experiences, ideally within sophisticated B2B SaaS or AI/ML product environments.

Required Skills:

• End-to-end Product Design: Proven ability to take design initiatives from initial concept and research through to launch and iteration.
• User Research & Synthesis: Experience conducting qualitative and quantitative user research (interviews, usability testing) and synthesizing findings into actionable design insights.
• Interaction Design: Strong understanding of interaction design principles and patterns, particularly in the context of complex workflows and AI-driven interfaces.
• Visual Design: High bar for visual design craft, including layout, typography, color, and accessibility standards.
• Prototyping: Proficiency in creating interactive prototypes to test design hypotheses and communicate design intent effectively.
• Strategic Thinking & Problem Solving: Ability to think strategically, break down ambiguous problems, and design holistic solutions that consider multiple personas and use cases.
• Cross-functional Collaboration: Experience working closely with Product Management, Engineering, and User Research teams throughout the product development lifecycle.
• Communication & Influence: Excellent verbal and written communication skills with the ability to clearly articulate design decisions and research findings to diverse stakeholders.

Preferred Skills:

• Experience designing for B2B SaaS platforms, especially complex front-office systems like CRM, marketing automation, sales tools, or customer service platforms.
• Experience designing for AI/ML-powered products or features, understanding the unique design challenges and opportunities in this space.
• Experience with platform design thinking, designing tools and frameworks that others will build upon.
• Experience thriving in a remote or distributed team environment and influencing effectively from afar.
• Mentorship or leadership experience within a design team.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Include 3-5 detailed case studies that demonstrate your end-to-end design process, highlighting complex problem-solving and measurable impact.
• Showcase your ability to design for complex B2B SaaS workflows and, ideally, AI/ML-powered features.
• Clearly articulate the problem you were solving, your role, your design process (including research and iteration), key decisions, and the outcomes/impact of your work.
• Present high-fidelity mockups, prototypes, and visual design artifacts that demonstrate a high bar for craft and attention to detail.

Process Documentation:

• For each case study, document your user research methods (interviews, usability testing, data analysis) and how insights informed your design decisions.
• Detail your ideation process, including sketching, wireframing, and exploring multiple design solutions.
• Explain your testing and validation approaches, including how you gathered feedback and iterated on your designs.

💵 Compensation & Benefits

Salary Range: $161,500 - $258,400 USD Annually

Benefits:

• Competitive base salary within the stated range.
• Opportunity to participate in HubSpot’s equity plan (Restricted Stock Units - RSUs).
• Eligibility for annual bonus targets under HubSpot’s bonus plan.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan (e.g., 401k) with company match.
• Generous paid time off and holidays.
• Flexible work environment (remote, office, or hybrid).
• Opportunities for professional development and continuous learning.
• Wellness programs and resources.
• Additional benefits as detailed on the HubSpot careers website.

Working Hours: Standard full-time working hours (approximately 40 hours per week), with flexibility to accommodate remote work across different time zones in the USA, while ensuring effective collaboration with a distributed team.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Software Development (Customer Relationship Management - CRM)

Company Size: 5,001-10,000 employees (LinkedIn data)

Founded: 2006

Team Structure:

• Part of a rapidly expanding AI team focused on shaping enterprise AI experiences.
• Works within the broader UX team of over 200 product designers, content designers, researchers, and design ops professionals.
• Structured to work as equal partners with peers in product management and engineering.
• The AI team is focused on developing innovative AI agents for front office teams (marketing, sales, service).

Methodology:

• Emphasizes a 'learning-by-doing' approach, adapting to a quickly evolving market, particularly in the AI space.
• Strong commitment to delivering tangible, valuable solutions while balancing cutting-edge innovation.
• Involves customers in every step of the development process.
• Strives to deliver a B2B product with consumer-grade ease of use.

Company Website: https://www.hubspot.com

📈 Career & Growth Analysis

Design Career Level: Senior Product Designer II. This level typically signifies a designer with significant experience, capable of leading complex projects, influencing product strategy, mentoring junior designers, and operating with a high degree of autonomy. It represents a key individual contributor role with potential for future advancement into leadership or principal design positions within the organization.

Reporting Structure: Likely reports to a Design Manager or Director within the AI or broader Product Design organization, working closely with Product Managers and Engineering Leads on specific product initiatives.

Design Impact: This role has a direct and significant impact on a key product area – the AI Customer Agent. Success in this role will directly influence customer adoption, satisfaction, and value realization from HubSpot's AI offerings, contributing to the company's strategic goals in the AI space.

Growth Opportunities:

• Potential for advancement to Principal Product Designer roles, focusing on broader strategic design problems and technical depth.
• Opportunities to move into Design Leadership positions (e.g., Design Lead, Design Manager) as the AI team and broader UX organization continue to grow.
• Continuous skill development in the rapidly evolving field of AI/ML product design.
• Cross-functional exposure and collaboration with various teams, enhancing business acumen and strategic influence.

🌐 Work Environment

Studio Type: Distributed (Remote-first with access to office locations)

Office Location(s): HubSpot has offices globally, but this specific role is designated as Remote - USA.

Design Workspace Context:

• Remote work environment, requiring strong skills in remote collaboration and communication.
• Emphasis on flexibility regarding where and how designers work (home, office, or mix).
• Requires attending regional HubSpot offices for in-person onboarding for Engineering teams, and other in-person events (like Product Group Summits) for the broader Product team, including Design.

Work Schedule: Flexible working hours are implied by the remote nature, but collaboration with a distributed team across potentially different time zones will be necessary. A standard full-time commitment is expected.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening interview (Recruiter/Hiring Manager).
• Portfolio Review: Present case studies showcasing end-to-end process, complex problem-solving, and impact. Be prepared to discuss your role, decisions, and outcomes in detail.
• Design Challenge or Whiteboarding Session: May involve solving a hypothetical design problem related to the AI/SaaS space or a case study deep dive. Focus on demonstrating your design thinking, problem-solving approach, and communication skills.
• Team Interviews: Meet with cross-functional partners (Product Manager, Engineer, Researcher) and design team members to assess collaboration style and technical fit.
• Final Interview(s): Discussions with design leadership or senior stakeholders focusing on strategic thinking, leadership potential, and cultural fit.

Portfolio Review Tips:

• Structure case studies to clearly articulate the business problem, user needs, your design process (research, ideation, iteration), key design decisions, and measurable outcomes.
• Highlight projects where you designed for complex systems, B2B users, or AI/ML features.
• Showcase your strategic thinking by explaining how your design solutions aligned with business goals and user needs.
• Demonstrate your user research skills by detailing your methods and how insights influenced your design.
• Present high-fidelity visuals and prototypes that reflect attention to detail and a high bar for craft.

Challenge Preparation:

• Understand the typical B2B SaaS product development lifecycle and the unique challenges of designing for AI.
• Practice articulating your design process and rationale clearly and concisely.
• Be prepared to discuss trade-offs, constraints, and how you would collaborate with cross-functional teams to arrive at a solution.
• If a take-home challenge is given, manage your time effectively and focus on demonstrating your end-to-end process, not just a polished final design.

ATS Keywords: Product Design, UX Design, User Experience, UI Design, Interaction Design, Visual Design, AI, Machine Learning, SaaS, B2B, Enterprise Software, CRM, Marketing Automation, Sales Software, Customer Service Software, Omnichannel, User Research, Usability Testing, Interviews, Synthesis, Wireframing, Prototyping, High-Fidelity Mockups, Systems Thinking, Strategic Thinking, Problem Solving, Collaboration, Cross-functional, Mentorship, Design Critique, Design System, Figma, Sketch, Adobe Creative Suite, InVision, Axure, User Flows, Information Architecture, Accessibility, Design Thinking, Lean UX, Agile, Remote Collaboration, Distributed Teams, Customer Empathy, Communication, Adaptability, Creativity, Leadership, Portfolio, Case Study, Handoff, Monetization, Onboarding, Setup.

🛠 Tools & Technology Stack

Primary Design Tools:

• Likely proficiency in industry-standard design tools such as Figma, Sketch, or Adobe Creative Suite for creating wireframes, prototypes, and high-fidelity mockups. Experience with collaborative design features within these tools is essential for a remote role.

Collaboration & Handoff:

• Experience with collaboration platforms (e.g., Slack, Zoom) and project management tools (e.g., Jira, Asana).
• Proficiency with handoff tools (e.g., Zeplin, InVision Inspect) and documentation platforms for collaborating with engineering teams and maintaining design systems.

Research & Testing:

• Familiarity with user research tools (e.g., UserTesting.com, Lookback) for conducting remote usability testing and interviews.
• Experience using analytics tools (e.g., Google Analytics, Amplitude) or in-house data platforms to inform design decisions and measure impact.

👥 Team Culture & Values

Design Values:

• Customer Empathy: Deep commitment to understanding user needs and pain points, particularly for front office teams using AI agents.
• High Bar for Craft: Emphasis on delivering polished, accessible, and intuitive user experiences through strong interaction and visual design.
• Collaboration: Valuing active participation in design critiques and working closely with cross-functional partners.
• Curiosity & Growth Mindset: Eagerness to learn new technologies and approaches, especially in the rapidly evolving AI space.
• Autonomy & Adaptability: Ability to thrive in uncertainty and excel at solving unstructured problems with a high degree of independence.

Collaboration Style:

• Collaborative and feedback-driven, with active participation in design critiques.
• Close partnership with product managers, engineers, and researchers as equal stakeholders.
• Emphasis on clear communication and articulation of design decisions and research findings to diverse stakeholders.
• Requires strong remote collaboration skills to effectively influence and work within a distributed team.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Designing intuitive and delightful user experiences for complex AI capabilities, overcoming user skepticism and building trust in AI agents.
• Navigating the fast-paced and uncertain nature of the AI space, requiring constant learning and adaptation to evolving requirements and market trends.
• Translating cutting-edge innovation into tangible, valuable solutions that directly impact customer goals.
• Designing a robust AI agent platform that empowers internal teams and third-party developers while maintaining a cohesive user experience.

Learning & Development Opportunities:

• Opportunity to work at the intersection of UX and AI, defining the future of enterprise AI experiences.
• Continuous learning in the rapidly evolving field of AI/ML product design.
• Exposure to designing for complex B2B SaaS systems and multiple front-office use cases.
• Mentorship opportunities within a large and established UX team.

💡 Interview Preparation

Design Process Questions:

• Be prepared to walk through your end-to-end design process for a complex project from your portfolio, focusing on how you identified the problem, conducted research, iterated on designs, and measured success.
• Discuss how you approach designing for ambiguity and unstructured problems, particularly in the context of new or evolving technologies like AI.
• Explain your methods for gathering and synthesizing user feedback and how it informs your design decisions.

Company Culture Questions:

• Research HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) and be prepared to share examples of how you embody these values in your work and interactions.
• Discuss your experience working in collaborative, cross-functional team environments and how you build strong relationships with product managers, engineers, and researchers.
• Share your experience with remote collaboration and how you ensure effective communication and influence in a distributed setting.

Portfolio Presentation Strategy:

• Select case studies that best demonstrate your experience with complex B2B SaaS or AI/ML product design, your end-to-end process, and the impact of your work.
• Structure your presentation to tell a compelling story about the problem, your approach, and the solution, focusing on the "why" behind your design decisions.
• Be prepared to go deep into the details of your research, ideation, and testing phases, showcasing your critical thinking and problem-solving skills.

📌 Application Steps

To apply for this design position:

• Submit your application through this link
• Tailor your resume to include relevant keywords and highlight your experience with product design, B2B SaaS, AI/ML, user research, and cross-functional collaboration.
• Prepare a compelling portfolio that showcases your end-to-end design process, complex problem-solving skills, and measurable impact through detailed case studies.
• Practice presenting your portfolio case studies, focusing on articulating your design decisions and the rationale behind them.
• Research HubSpot's AI products, target audience, and company culture to demonstrate your understanding and genuine interest in the role and company.