Senior Product Designer, Exceptional Ability

📍 Job Overview

Job Title: Senior Product Designer, Exceptional Ability

Company: Boundless Immigration

Location: Seattle, WA

Job Type: Full-Time

Category: Product Design

Date Posted: June 11, 2025

Experience Level: Senior (7+ years)

Remote Status: Hybrid (at least two days in office)

🎨 Role Summary

• Lead the end-to-end product design process for the fastest-growing segment, focusing on complex immigration workflows for "Exceptional Ability" clients.
• Translate intricate legal and operational processes into intuitive, user-centered digital experiences for both clients and internal operations teams.
• Drive product strategy and contribute to roadmap development in close collaboration with executive leadership and cross-functional partners.
• Champion a strong design culture within Boundless, influencing best practices and raising the bar for design quality and impact.

🖼️ Primary Responsibilities

• Collaborate with Product Managers to deeply understand customer needs, business objectives, market opportunities, and technical constraints through comprehensive user research and synthesis.
• Conduct and analyze user research, usability testing, and data to inform design decisions and validate solutions for the Exceptional Ability product area.
• Design and iterate on new features and services, ranging from broad conceptual ideas to narrowly defined tactical improvements, ensuring alignment with the overall product vision.
• Design innovative, potentially AI-powered features aimed at improving efficiency and user experience for both internal operations and external clients navigating immigration processes.
• Partner closely with cross-functional teams, including engineering and operations, to define detailed product requirements and ensure high-quality implementation of design specifications.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically preferred for a Senior Product Designer role, though equivalent practical experience is often valued.

Experience: 7+ years of professional experience designing digital products, with a strong portfolio demonstrating successful outcomes and complex problem-solving abilities, particularly in web design for both mobile and desktop.

Required Skills:

• Proven expertise in Product Design with a strong portfolio showcasing end-to-end design process, from research to implementation.
• Advanced proficiency in Interaction Design, including complex workflows, information architecture, and user flow mapping.
• Strong Visual Design skills with an eye for detail, consistency, and creating intuitive, aesthetically pleasing interfaces.
• Demonstrated ability to conduct and synthesize User Research, including qualitative and quantitative methods, to inform design decisions.
• Excellent Collaboration and communication skills, capable of effectively working with designers, product managers, engineers, and business stakeholders.
• Expert proficiency with Figma for prototyping, wireframing, and high-fidelity design.

Preferred Skills:

• Experience designing complex enterprise software or platforms with intricate workflows.
• Familiarity with designing for sensitive or high-stakes user journeys.
• Experience working with and contributing to Design Systems.
• Excitement and curiosity for exploring and integrating AI into product experiences.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Showcase 2-3 detailed case studies that clearly articulate your design process, problem-solving approach, and impact on business and user outcomes.
• Include examples of designing for complex web applications on both mobile and desktop, demonstrating mastery of responsive design principles.
• Highlight projects where you translated complex information or processes into simple, intuitive user interfaces.
• Demonstrate strong visual design skills through high-fidelity mockups and polished final designs.

Process Documentation:

• Detail your approach to user research and discovery, including methodologies used and how findings informed design decisions.
• Illustrate your ideation and iteration process, showing sketches, wireframes, user flows, and different design explorations.
• Explain your validation and testing methods, including usability testing, A/B testing results, and how feedback was integrated into designs.

💵 Compensation & Benefits

Salary Range: The starting base salary for this position is typically $128,300 - $175,200 USD per year.

Benefits:

• Comprehensive Medical, Dental, and Vision insurance coverage.
• 401K Match program to support retirement savings.
• Life and AD&D Insurance for financial security.
• Short-Term Disability Insurance.
• Commuter Benefits to assist with transportation costs.

Working Hours: Standard full-time hours with a hybrid work model requiring at least two days per week in the Seattle office. Flexibility may be available depending on team needs and project demands.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Consumer Services / Immigration Technology (Legal Tech)

Company Size: 350+ employees (LinkedIn: 201-500 employees)

Founded: 2017

Team Structure:

• The design team is described as "earliest designers," suggesting a growing function where this role can significantly influence culture and process.
• Close collaboration with Product Managers and Engineers is a core part of the workflow.
• The role works directly with executive and cross-functional leaders.

Methodology:

• Emphasis on understanding customer needs and business goals through research.
• Iterative design process based on data and strategy.
• Focus on simplifying complex processes through design.

Company Website: https://www.boundless.com

📈 Career & Growth Analysis

Design Career Level: Senior Product Designer. This role is expected to operate with significant autonomy, lead design initiatives within a key business segment, and mentor potentially more junior designers as the team grows.

Reporting Structure: Likely reports to a Design Manager or Head of Design, given the senior level and description of being one of the "earliest designers." Close collaboration with Product leadership is also indicated.

Design Impact: High impact role directly responsible for the user experience of a critical and fast-growing business segment. Design decisions will directly affect client satisfaction and operational efficiency. Opportunity to influence product strategy and roadmap.

Growth Opportunities:

• Opportunity to grow into a design leadership position as the team expands.
• Deep specialization in designing for complex, regulated industries.
• Mentorship opportunities for junior designers as the team scales.

🌐 Work Environment

Studio Type: Hybrid office model in Seattle.

Office Location(s): Seattle, WA (specific address likely available upon inquiry or on the company website).

Design Workspace Context:

• The hybrid model suggests a blend of in-office collaboration and remote work flexibility.
• In-office days likely facilitate close collaboration with local PMs and engineers.
• Emphasis on a culture of inquiry and challenging ideas suggests an environment conducive to creative problem-solving.

Work Schedule: Hybrid, requiring at least two days per week in the Seattle office. This structure likely supports a balance between focused individual work and collaborative team activities.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening call (likely with a recruiter or hiring manager).
• Portfolio review and discussion with design team members, focusing on process, impact, and problem-solving.
• Potential design challenge or take-home assignment related to immigration workflows or complex system design.
• Interviews with cross-functional partners (Product, Engineering, Operations) to assess collaboration and communication skills.
• Final interview(s) with design leadership or executive team members.

Portfolio Review Tips:

• Clearly articulate the problem you were solving, your role, your process, and the impact of your design decisions.
• Focus on case studies that demonstrate your ability to handle complexity, especially in web-based applications.
• Showcase your user research methods and how insights influenced your design choices.
• Be prepared to discuss trade-offs and rationale behind your design decisions.

Challenge Preparation:

• Understand the complexities of immigration processes (research is key!).
• Focus on clear user flows and intuitive interactions for potentially non-technical users.
• Be prepared to articulate your design rationale and consider different user needs (clients vs. operations teams).

ATS Keywords: Product Design, UX Design, UI Design, Interaction Design, Visual Design, User Research, Usability Testing, Figma, Design Systems, AI, Collaboration, Cross-functional Teams, Product Roadmap, Web Design, Mobile Design, Desktop Design, Complex Systems, Workflow Design, Information Architecture, Prototyping, Wireframing, Case Studies, Portfolio, Design Process, Stakeholder Management, User-Centered Design, Design Strategy, Problem Solving, Iteration, Data-Driven Design, Legal Tech, Immigration.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Required proficiency for design, prototyping, and collaboration. Expected to utilize its advanced features for complex project work.

Collaboration & Handoff:

• Likely utilizes tools integrated with Figma for developer handoff and cross-functional communication (e.g., Jira, Confluence, Slack).

Research & Testing:

• Tools for conducting user interviews, surveys, and usability testing (e.g., Zoom, SurveyMonkey, Usertesting.com - specific tools not mentioned but implied by research requirement).

👥 Team Culture & Values

Design Values:

• User-centricity: Deep understanding of customer needs is paramount.
• Simplicity in Complexity: Focus on translating complex processes into intuitive experiences.
• Collaboration: Strong emphasis on working effectively with PMs, engineers, and non-designers.
• Excellence: Drive for high-quality design and user-centric outcomes.

Collaboration Style:

• Close partnership with Product Management and Engineering throughout the product lifecycle.
• Working directly with executive and cross-functional leaders indicates a high level of visibility and influence.
• Emphasis on communication and being a "strong collaborator" with both designers and non-designers.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Simplifying highly complex and regulated immigration processes for diverse user groups (clients and internal teams).
• Designing for a rapidly growing business segment with evolving needs and requirements.
• Integrating innovative solutions, including potential AI features, into existing workflows effectively and ethically.
• Balancing user needs with business goals and technical constraints in a high-stakes environment.

Learning & Development Opportunities:

• Opportunity to become a domain expert in immigration technology and the "Exceptional Ability" segment.
• Potential for leadership growth as the design team expands.
• Exposure to designing with and for AI technologies.

💡 Interview Preparation

Design Process Questions:

• Be prepared to walk through your end-to-end design process using specific examples from your portfolio, focusing on how you handled complexity and validated your solutions.
• Discuss how you collaborate with Product Managers and Engineers to define requirements and ensure successful implementation.
• Explain your approach to user research and how you translate insights into actionable design decisions.

Company Culture Questions:

• Research Boundless Immigration and the immigration landscape to demonstrate your passion for the mission and understanding of the user context.
• Prepare questions about the design team structure, collaboration practices, and how design impact is measured.
• Be ready to discuss how you handle feedback and contribute to a collaborative team environment.

Portfolio Presentation Strategy:

• Structure your case studies to highlight your problem-solving skills and the impact of your work.
• Clearly articulate the "why" behind your design decisions and the trade-offs you considered.
• Practice presenting your work concisely and engagingly, focusing on the most relevant projects for this role.

📌 Application Steps

To apply for this design position:

• Submit your application through this link.
• Tailor your resume to highlight relevant experience in product design, complex system design, and collaboration, using keywords from the job description.
• Curate your online portfolio to showcase case studies that demonstrate your end-to-end design process, user research skills, and ability to simplify complex workflows, especially for web-based platforms.
• Prepare for interviews by researching Boundless Immigration, understanding the basics of the U.S. immigration process (specifically Exceptional Ability), and practicing articulating your design decisions and collaborative approach.