Senior Product Designer, B2C at Boundless Immigration

📍 Job Overview

Job Title: Senior Product Designer, B2C

Company: Boundless Immigration

Location: Seattle, WA

Job Type: Full-time

Category: Product Design (B2C)

Date Posted: June 11, 2025

Experience Level: 5+ Years

Remote Status: Hybrid (at least two days per week in office)

🎨 Role Summary

Lead the design of user-centric digital products specifically for the B2C family immigration platform at Boundless Immigration.
Translate complex immigration processes into intuitive, simplified, and accessible user experiences for a diverse global audience.
Drive the product design roadmap by collaborating closely with executive leadership, product management, and engineering teams.
Contribute significantly to establishing and evolving the design culture and standards within the organization as an early design leader.

📝 Enhancement Note: This role is specifically focused on B2C product design within the immigration tech sector. This implies a strong emphasis on user empathy, simplifying complex workflows, and designing for a potentially vulnerable user base. The senior title indicates expectations for leadership, strategic thinking, and a high degree of autonomy in the design process.

🖼️ Primary Responsibilities

Collaborate with Product Managers to deeply understand customer needs, define business goals, identify constraints, and explore market opportunities within the family immigration domain.
Conduct comprehensive user research, synthesize findings, and utilize insights to inform design decisions and validate product concepts.
Design new features and services from initial broad concepts through detailed, tactical implementations, ensuring a cohesive and intuitive user journey.
Work cross-functionally with engineering and product teams to define product requirements, ensuring design solutions effectively meet both user needs and strategic business objectives.
Partner closely with engineering counterparts throughout the development lifecycle to ensure high-quality implementation of designs and iterate based on feedback and testing.
Actively contribute to the expansion and evolution of the Boundless design system, ensuring consistency, scalability, and efficiency across product offerings.
Champion and drive a culture of design excellence within the team, setting high standards for quality, user-centricity, and innovative problem-solving.

📝 Enhancement Note: The responsibilities highlight a full-stack product design role, encompassing research, ideation, execution, and collaboration. The emphasis on simplifying complex processes and working with a design system are critical for scaling the product and ensuring a consistent user experience. The senior level implies ownership of significant product areas and mentorship potential.

🎓 Skills & Qualifications

Education: While a specific degree is not mentioned, a background in Design, Human-Computer Interaction (HCI), or a related field is typically preferred for a Senior Product Designer role. Equivalent professional experience and a strong portfolio demonstrating design thinking are highly valued.

Experience: A minimum of 5 years of professional experience focused on designing digital products, particularly in a B2C context. Must possess a portfolio that clearly demonstrates a proven ability to create intuitive, beautiful, and impactful user experiences across various platforms.

Required Skills:

Proven experience designing digital products with a strong focus on user experience (UX) and user interface (UI) design.
Expertise in conducting and synthesizing user research to understand customer behavior, needs, and pain points.
Demonstrated ability to collaborate effectively with cross-functional teams, including product managers, engineers, and executive stakeholders.
Strong communication skills, capable of articulating design rationale and presenting design solutions clearly to both design and non-design audiences.
Robust interaction design skills, with a deep understanding of user flows, information architecture, and interaction patterns.
Excellent visual design skills, with a keen eye for aesthetics, typography, layout, and branding.
Experience conceiving, prototyping, and iterating on features based on research, data analysis, and strategic product goals.
Hands-on experience conducting user testing and usability studies to validate design decisions and gather feedback.
High proficiency in Figma as a primary design and prototyping tool.

Preferred Skills:

Experience contributing to or maintaining a design system.
Familiarity with or excitement to explore the application of AI in design workflows or product features.
Experience working in a fast-paced, growth-stage technology company.
Knowledge or experience in the immigration or legal technology industry.

📝 Enhancement Note: The required skills align with typical expectations for a Senior Product Designer. The emphasis on both interaction and visual design, coupled with strong research and collaboration skills, highlights the need for a well-rounded designer. Proficiency in Figma is a standard requirement in the industry. The preferred skills indicate areas where a candidate can differentiate themselves and align with the company's future direction (AI innovation, design systems).

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Present 3-5 detailed case studies showcasing your end-to-end design process from problem definition and research through ideation, prototyping, testing, and final implementation.
Clearly articulate the user problem you were solving, your role in the project, key design decisions, challenges faced, and the impact of your design solutions on users and business goals.
Include visual examples of your work, such as wireframes, mockups, prototypes, and final UI designs, demonstrating strong visual and interaction design skills.
Highlight projects where you designed for complex workflows or simplified intricate processes, relevant to the immigration domain.

Process Documentation:

Document your research methods (e.g., user interviews, surveys, usability testing) and how insights informed your design iterations.
Showcase your ideation process, including sketches, wireframes, user flows, and alternative design explorations.
Explain your testing and validation approaches, including how you gathered user feedback and iterated on designs based on findings.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. Case studies demonstrating a robust design process, strategic thinking, and ability to handle complexity are crucial. The focus on simplifying complex workflows aligns directly with the job description's core challenge.

💵 Compensation & Benefits

Salary Range: The starting base salary for this position is typically $128,300 - $175,200 USD per year. Total compensation includes both cash and equity, and the final offer will be dependent on the candidate's experience, qualifications, skills, and abilities demonstrated throughout the interview process. This range aligns with typical Senior Product Designer salaries in the Seattle, WA area for a growth-stage tech company, considering the cost of living and market benchmarks.

Benefits:

Comprehensive Medical Insurance Coverage
Dental Insurance Coverage
Vision Insurance Coverage
401K Retirement Plan with Company Match
Life and Accidental Death & Dismemberment (AD&D) Insurance
Short-term Disability Insurance
Commuter Benefits

Working Hours: Full-time position, typically 40 hours per week. The hybrid work model requires in-office presence at least two days per week, allowing for some flexibility around the remaining days to support creative flow and focused work.

📝 Enhancement Note: The salary range provided is specific to the Seattle market, which is a major tech hub with a higher cost of living. The range is competitive for a Senior Product Designer role with 5+ years of experience in this location. The inclusion of equity is standard for growth-stage tech companies.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Consumer Services / Legal Technology. Boundless Immigration operates within the high-stakes U.S. immigration system, focusing on simplifying complex processes for individuals and businesses. This industry context is critical for design, requiring a deep understanding of user vulnerability, trust, and clarity.

Company Size: 350+ employees (201-500 employees according to LinkedIn). This indicates a dynamic, growth-stage company environment where individual contributions have a significant impact and processes are likely still evolving.

Founded: 2017. Founded by a team with personal experience navigating the immigration system, suggesting a mission-driven culture with a strong emphasis on user empathy and social impact.

Team Structure:

The Senior Product Designer will be one of the earliest design leaders, indicating the opportunity to shape the design team, process, and culture.
Close collaboration with Product Management and Engineering is central to the workflow.
The role involves working with fellow designers, suggesting a growing design team where collaboration and knowledge sharing are important.

Methodology:

Likely follows an agile or lean product development methodology given the growth-stage environment and focus on iteration based on research and data.
Strong emphasis on user research and testing to validate design decisions.
Development and evolution of a design system is a key aspect of the design process.

Company Website: https://www.boundless.com

📝 Enhancement Note: The company's mission and industry context are vital for a design candidate. Designing for immigration is inherently sensitive and requires exceptional clarity, trust, and user support. The growth-stage size and relatively recent founding date suggest opportunities for a senior designer to significantly influence the product and design organization.

📈 Career & Growth Analysis

Design Career Level: Senior Product Designer. This level typically involves leading significant product areas, mentoring junior designers (if applicable), contributing strategically to product direction, and operating with a high degree of autonomy. It's a role for experienced designers who can not only execute but also define and drive design initiatives.

Reporting Structure: The job description mentions working directly with executive leadership, product management, and engineering, suggesting a reporting structure that allows for direct influence on product strategy and execution. The mention of being an "earliest design leader" implies potential reporting to a Head of Design or Product leader, with opportunities to mentor or lead a team as the design organization grows.

Design Impact: Design is positioned as central to simplifying complex processes and expanding the platform's reach. As a Senior Product Designer, your work will directly impact the user experience for millions of immigrants, making the design function highly visible and influential within the company.

Growth Opportunities:

Opportunity to grow into a Design Lead or Manager role as the design team expands.
Potential for specialization in specific areas of the product or user journey.
Development of leadership and strategic thinking skills by working closely with executive leadership.

📝 Enhancement Note: The Senior level, combined with the opportunity to be an "earliest design leader," presents a strong growth trajectory towards design leadership or principal-level individual contribution. The direct interaction with executive leadership is a significant advantage for career development and strategic impact.

🌐 Work Environment

Studio Type: Hybrid. The Seattle team is in-office at least two days per week, suggesting a blend of in-person collaboration and remote work flexibility. The office likely serves as a hub for team meetings, collaborative design sessions, and fostering company culture.

Office Location(s): Seattle, WA. The specific office location is in Seattle, a major tech hub known for its vibrant design community and access to talent.

Design Workspace Context:

The hybrid model likely involves a mix of dedicated desk space and collaborative areas in the office.
Access to necessary design tools and technology for both in-office and remote work.
Opportunities for in-person design critiques, brainstorming sessions, and team building during office days.

Work Schedule: The hybrid schedule requires in-office presence two days a week, with flexibility for the remaining days. This structure aims to balance structured collaboration with the focus needed for design work. Specific core hours may be in place, but overall flexibility is likely valued for managing creative workflows.

📝 Enhancement Note: The hybrid model is common in the tech industry and offers a balance between structured teamwork and individual focus. Candidates should be comfortable with both modes of work and understand how to leverage each environment effectively for design activities.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial screening call to discuss background and interest.
Portfolio review and discussion with design team members to assess design process, skills, and strategic thinking.
Potential design challenge or take-home exercise to evaluate problem-solving abilities and execution skills in a relevant context.
Interviews with cross-functional partners (Product Management, Engineering) and potentially executive leadership to assess collaboration skills, communication, and strategic alignment.
Cultural fit interviews to understand alignment with company values and team dynamics.

Portfolio Review Tips:

Focus on showcasing projects that demonstrate your ability to simplify complex workflows, ideally in a B2C context.
Clearly articulate your rationale behind design decisions and how they address user needs and business goals.
Be prepared to discuss your process in detail, including research methods, iteration cycles, and collaboration with stakeholders.
Highlight projects where you had significant ownership and impact.

Challenge Preparation:

If a design challenge is assigned, thoroughly understand the problem, constraints, and target audience.
Structure your solution presentation to clearly articulate your process, assumptions, key design decisions, and potential next steps.
Be prepared to explain your rationale and defend your design choices.
Time management is crucial for take-home challenges; focus on demonstrating your core skills rather than perfecting every detail.

ATS Keywords: Product Design, UX Design, UI Design, User Experience, User Interface, B2C Design, Digital Products, Web Design, Mobile Design, Desktop Design, Interaction Design, Visual Design, User Research, Usability Testing, Design Thinking, Information Architecture, Wireframing, Prototyping, Figma, Design Systems, Cross-functional Collaboration, Stakeholder Communication, Agile, Lean UX, Case Studies, Portfolio, Immigration Tech, Legal Tech, Simplifying Complexity, User-Centered Design, Problem Solving, Iteration, Data-Driven Design, Strategic Design, Design Leadership.

📝 Enhancement Note: The interview process for a Senior Product Designer typically involves a deep dive into the candidate's portfolio and process, often including a design challenge. Candidates should prepare to articulate their strategic thinking and collaborative abilities in addition to showcasing their design skills. Optimizing the resume with relevant ATS keywords is crucial for initial screening.

🛠 Tools & Technology Stack

Primary Design Tools:

Figma: Required proficiency for UI design, prototyping, and collaboration. Expect to work extensively within Figma for daily design tasks and team collaboration.

Collaboration & Handoff:

Likely utilizes tools for cross-functional communication (e.g., Slack, Microsoft Teams) and project management (e.g., Jira, Asana).
Handoff to engineering is likely managed through Figma's developer handoff features or potentially a dedicated handoff tool.

Research & Testing:

Experience with various user research tools for conducting interviews, surveys, and usability testing (specific tools not mentioned, but experience with methods is required).
Potential use of analytics platforms to understand user behavior and measure design impact.

📝 Enhancement Note: While only Figma is explicitly mentioned, a Senior Product Designer is expected to be proficient in a range of tools supporting the end-to-end design process, including those for research, collaboration, and handoff. Emphasizing experience with relevant tools in the resume and interview is beneficial.

👥 Team Culture & Values

Design Values:

User-centricity: Deep empathy for users navigating a complex and often stressful process is paramount.
Simplicity: A core value is transforming complex processes into intuitive and easy-to-understand experiences.
Impact: Focus on driving positive social change and empowering users through design.
Inquiry and Challenge: Encouragement to ask questions, challenge ideas, and continuously improve.
Ownership and Accountability: Taking responsibility for individual contributions and project outcomes.

Collaboration Style:

Strong emphasis on cross-functional collaboration with product managers and engineers.
Likely a culture of open feedback and design critique within the design team.
Valuing clear communication and the ability to collaborate effectively with both designers and non-designers.

📝 Enhancement Note: The company's mission to simplify immigration strongly influences the design culture, emphasizing user empathy and clarity. The value placed on inquiry and challenging ideas suggests a dynamic environment where designers are encouraged to contribute strategically.

⚡ Challenges & Growth Opportunities

Design Challenges:

Translating highly complex and often emotionally charged legal processes into simple, accessible, and trustworthy digital experiences.
Designing for a diverse user base with varying levels of digital literacy and cultural backgrounds.
Balancing user needs with business goals and regulatory constraints within the immigration system.
Scaling the design system and processes as the company and product offerings grow.

Learning & Development Opportunities:

Opportunity to deepen expertise in designing for complex, regulated industries.
Develop leadership skills by contributing to the growth and shaping of the design team.
Enhance strategic thinking by working closely with executive leadership on product roadmap and vision.
Explore the application of AI and emerging technologies in simplifying user experiences.

📝 Enhancement Note: The primary design challenge lies in simplifying the inherently complex and sensitive nature of immigration. This requires a designer with strong problem-solving skills, empathy, and the ability to navigate constraints. The growth opportunities are significant, particularly in leadership and strategic influence within a growing company.

💡 Interview Preparation

Design Process Questions:

Be prepared to walk through your design process for a complex project from start to finish, highlighting key decisions and rationale.
Discuss your approach to user research and how you translate insights into design solutions.
Explain how you collaborate with product managers and engineers throughout the design and development lifecycle.

Company Culture Questions:

Research Boundless Immigration's mission and values; be prepared to discuss how your own values align, particularly regarding social impact and simplifying complex systems.
Ask thoughtful questions about the design team structure, collaboration patterns, and how design influences product strategy.
Demonstrate empathy and understanding for the challenges faced by individuals navigating the immigration system.

Portfolio Presentation Strategy:

Select case studies that best demonstrate your ability to simplify complex workflows and design for sensitive user needs, ideally in a B2C context.
Clearly articulate the problem, your process, and the impact of your design solutions.
Be prepared to discuss the challenges you encountered and how you overcame them.

📝 Enhancement Note: Interview preparation should focus on demonstrating both strong design skills and alignment with Boundless's mission and culture. Highlighting experience with complex systems and user empathy will be particularly relevant.

📌 Application Steps

To apply for this design position:

Submit your application through this link
Ensure your portfolio is updated and tailored to showcase your relevant experience in B2C product design and simplifying complex user journeys.
Customize your resume to highlight keywords and experiences relevant to the job description, particularly related to user research, collaboration, and design tools (Figma).
Prepare for the interview process by practicing articulating your design process, preparing detailed case study walkthroughs, and researching Boundless Immigration's work and values.
Be ready to discuss your experience designing for diverse user groups and your approach to user empathy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Product Designer, B2C