📍 Job Overview
Job Title: Senior Product Designer
Company: Pomelo Care
Location: United States (Remote)
Job Type: Full-time
Category: Product Design / Healthcare Design
Date Posted: 2025-06-09
Experience Level: Senior (7+ years)
Remote Status: Remote (United States)
🎨 Role Summary
- Design exceptionally intuitive digital experiences for both clinical teams and patients within a complex healthcare environment, focusing on seamless interaction and access to care.
- Lead design strategy for a cross-functional team, leveraging a deep understanding of clinical workflows and patient needs in maternity and newborn care.
- Drive the design and prototyping of high-impact user experiences, from streamlining clinical tools to enhancing patient engagement applications.
- Champion user-centered design principles and data-informed decision-making to continuously improve products and elevate design standards across the organization.
🖼️ Primary Responsibilities
- Envision and lead the design strategy for a dedicated cross-functional team, ensuring alignment with clinical workflow requirements and patient journey needs.
- Design, prototype, and iterate rapidly on intuitive, end-to-end user experiences for both clinician-facing tools and patient-facing applications, addressing specific challenges in healthcare delivery.
- Facilitate workshops and collaborative sessions with product managers, engineers, clinicians, and operational stakeholders to drive holistic design solutions that prioritize care coordination and patient benefit.
- Utilize user research methodologies, usability testing, and relevant data analysis to inform design decisions and measure the impact of design solutions on patient care outcomes and user satisfaction.
- Advocate for and implement user-centered design principles, contributing to the evolution of the design system and mentoring colleagues to enhance the overall quality and impact of design work within the organization.
🎓 Skills & Qualifications
Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is typically preferred for a Senior Product Designer role, demonstrating a foundational understanding of design principles and methodologies.
Experience: Minimum of 7 years of professional experience in designing and delivering high-quality digital products, specifically within complex problem spaces. A strong portfolio demonstrating this experience is required, showcasing problems solved, design approaches taken, and measurable outcomes achieved.
Required Skills:
- Extensive experience in Product Design with a focus on designing complex digital tools and user interfaces.
- Proven ability to independently lead and conduct user research, including qualitative and quantitative methods, to inform design decisions.
- Strong systems-thinking skills, capable of understanding and designing for intricate workflows and interconnected product features.
- Excellent communication, presentation, and storytelling skills, particularly in articulating complex research findings and design concepts to diverse, non-design audiences.
- Proficiency in creating high-fidelity prototypes and interactive design specifications using industry-standard design tools.
- Demonstrated ability to apply user-centered design principles throughout the entire product development lifecycle.
Preferred Skills:
- Experience working in a fast-paced, rapidly growing startup environment.
- Familiarity with healthcare industry workflows, regulations, and patient data privacy considerations (e.g., HIPAA).
- Experience contributing to or maintaining a design system.
- Proficiency in data analysis and using analytics tools to inform design iterations.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Your portfolio must clearly demonstrate your experience in designing and delivering complex digital tools, showcasing projects from initial problem definition through to shipped product.
- Include detailed case studies that outline the specific problems you were tasked with solving, your design process, the approaches and methodologies you employed (e.g., user research, ideation, prototyping, testing), and the measurable outcomes or impact delivered.
- Visually present your design work with high-fidelity mockups, interactive prototypes, and clear explanations of your design decisions and rationale.
- Highlight your technical understanding and ability to collaborate effectively with engineering teams, potentially showing examples of design handoff documentation.
Process Documentation:
- Document your research and discovery phase, including how you identified user needs and pain points within complex workflows (especially relevant for clinical users).
- Illustrate your ideation and iteration methods, showing how you explored different design solutions and refined your concepts based on feedback and testing.
- Detail your validation and testing approaches, including usability testing methodologies and how you incorporated user feedback into your designs.
💵 Compensation & Benefits
Salary Range: $150,000 to $185,000 USD per year. This range is provided as a reasonable estimate based on the company's stated information for a Senior Product Designer role open to candidates across different skill levels within the United States. The final compensation will be determined by factors including qualifications, experience level, skillset, geography, and internal equity. The company also offers flexibility to choose between equity and cash compensation.
Benefits:
- Competitive healthcare benefits package, likely including medical, dental, and vision coverage.
- Generous equity compensation, offering ownership in a fast-growing startup.
- Unlimited vacation policy, providing flexibility and encouraging work-life balance.
- Membership in the First Round Network, offering access to a curated community, events, learning resources, and mentorship opportunities.
Working Hours: Full-time, typically 40 hours per week. Given the remote nature and unlimited vacation, there is likely flexibility in daily scheduling, allowing designers to manage their creative flow and collaboration needs effectively.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: Hospitals and Health Care. Pomelo Care is a national leader in evidence-based maternity care, transforming outcomes for pregnant individuals and babies through a technology-driven care platform. This context is critical for designers, as it involves navigating complex healthcare regulations, patient data privacy, and the specific needs of clinical professionals and patients.
Company Size: 51-200 employees (LinkedIn data indicates 299, suggesting rapid growth). Working at a company of this size, especially during a period of rapid growth, means designers will likely have significant impact, wear multiple hats, and contribute to shaping processes and culture.
Founded: While the exact founding date is not provided, the company's description as a "fast-moving, well-funded, and mission-driven startup" suggests it is relatively young and in a growth phase, offering opportunities for designers to contribute to building and scaling the product and design practice.
Team Structure:
- The Senior Product Designer will report to the VP of Product Design, indicating a clear design leadership structure.
- The role involves working within a cross-functional team, collaborating closely with product managers, engineers, clinical professionals, and operational stakeholders.
- The team structure is likely agile or lean, focused on rapid iteration and delivery of value to users.
Methodology:
- The company emphasizes a technology-driven care platform, suggesting a reliance on data and evidence-based approaches, which extends to their design methodology.
- User research and usability testing are explicitly mentioned as key activities, indicating a focus on understanding user needs and validating design solutions.
- The emphasis on "rapid iteration" suggests an agile or iterative design process, where feedback is incorporated quickly into designs.
Company Website: http://www.pomelocare.com
📈 Career & Growth Analysis
Design Career Level: Senior Product Designer. This level typically involves taking ownership of significant product areas, leading design initiatives, mentoring junior designers (though not explicitly mentioned as a primary duty, it's implied in "elevate design standards"), and contributing to design strategy.
Reporting Structure: Reports directly to the VP of Product Design. This reporting line suggests a direct connection to design leadership and strategic decision-making within the design organization.
Design Impact: The role has a direct impact on both clinical workflows and patient experiences. Success in this role will directly contribute to improving patient care outcomes, increasing user satisfaction among clinicians and patients, and helping the company achieve its mission of transforming maternity and newborn care.
Growth Opportunities:
- Opportunity to deepen expertise in healthcare design and the specific domain of maternity and newborn care.
- Potential for growth into design leadership roles (e.g., Lead Product Designer, Manager) as the team and company scale.
- Development of strategic design thinking and leadership skills by leading design strategy for a cross-functional team.
- Access to the First Round Network provides opportunities for mentorship and learning from experienced professionals in the startup ecosystem.
🌐 Work Environment
Studio Type: Remote. The role is explicitly listed as remote within the United States, offering flexibility in work location.
Office Location(s): The company headquarters are in New York, NY, but this role is remote, so there is no requirement to be based near an office.
Design Workspace Context:
- As a remote role, designers are responsible for creating their own productive workspace.
- Collaboration will primarily happen through virtual tools (video conferencing, online whiteboarding, collaboration platforms).
- Effective communication and the ability to work autonomously are crucial in this distributed team environment.
Work Schedule: Full-time. While specific hours may be flexible due to the remote nature and unlimited vacation, coordination with cross-functional team members across different time zones will be necessary.
📄 Application & Portfolio Review Process
Design Interview Process:
- The process will likely include initial screening calls to assess basic qualifications and fit.
- Expect portfolio reviews where you will be asked to present case studies demonstrating your problem-solving skills, design process, and impact.
- Interviews will involve discussions with the hiring manager (VP of Product Design), potential team members, and cross-functional partners (product, engineering, clinical).
- A design exercise or whiteboarding session may be part of the process to evaluate your on-the-spot problem-solving and communication skills.
- Cultural fit interviews will assess alignment with the company's mission and values, particularly their focus on improving outcomes for mothers and babies.
Portfolio Review Tips:
- Select case studies that highlight your experience designing complex digital tools and demonstrate your ability to navigate intricate workflows, ideally within a healthcare or similarly regulated domain.
- Structure your case studies using a clear narrative arc: problem, process (research, ideation, testing), solution, and outcome. Quantify impact wherever possible.
- Be prepared to articulate your design decisions, rationale, and trade-offs made throughout the process.
- Showcase your user research methodologies and how insights from research directly informed your design choices.
- Highlight your collaboration skills by explaining how you worked with product managers, engineers, and other stakeholders.
Challenge Preparation:
- If a design exercise is given, understand the problem scope and constraints thoroughly.
- Focus on demonstrating your design process, not just the final solution. Walk through your thinking, assumptions, and potential iterations.
- Be prepared to explain your design rationale and defend your choices based on user needs and business goals.
- Practice articulating your ideas clearly and concisely, especially in a whiteboarding or remote collaboration setting.
ATS Keywords: Product Design, UI/UX Design, User Experience (UX), User Interface (UI), User Research, Usability Testing, Systems Thinking, Design Strategy, Prototyping, Wireframing, Interaction Design, Visual Design, Cross-Functional Collaboration, Stakeholder Management, Data-Informed Design, User-Centered Design, Healthcare Design, Clinical Workflows, Patient Engagement, Design Systems, Figma, Sketch, Adobe XD, InVision, Miro, Healthcare Technology, Maternity Care, Newborn Care, Agile, Lean, Problem Solving, Communication, Mentoring, Portfolio, Case Study, Design Process, Information Architecture, User Flows.
🛠 Tools & Technology Stack
Primary Design Tools:
- Proficiency in industry-standard design tools such as Figma, Sketch, or Adobe XD is expected for creating high-fidelity mockups and interactive prototypes. Figma is a common choice for collaborative product design teams.
- Experience with prototyping tools like InVision, Principle, or ProtoPie may be beneficial for demonstrating interactions and user flows.
Collaboration & Handoff:
- Familiarity with collaboration platforms like Slack, Microsoft Teams, or similar for team communication and file sharing.
- Experience with handoff tools or processes (potentially integrated within design tools like Figma or using platforms like Zeplin) to ensure smooth collaboration with engineering teams and clear design specifications.
- Knowledge of documentation tools for maintaining design systems and style guides.
Research & Testing:
- Experience with user research tools for conducting interviews, surveys, and usability testing (e.g., Lookback, UserTesting.com, SurveyMonkey).
- Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel) to understand user behavior and inform design decisions.
👥 Team Culture & Values
Design Values:
- User-centeredness: A strong commitment to understanding and designing for the needs of both clinical professionals and patients, ensuring intuitive and effective experiences.
- Impact-driven: Focus on designing solutions that demonstrably improve patient care outcomes and increase user satisfaction, aligning with the company's mission.
- Collaboration: Emphasis on working closely with cross-functional teams (product, engineering, clinical, operations) to create holistic and seamless solutions.
- Continuous Improvement: Utilizing data and user feedback to iterate on designs and elevate the overall quality of the product and design practice.
Collaboration Style:
- Cross-functional collaboration is key, involving regular interaction with product managers, engineers, clinical experts, and operational staff.
- Likely involves design critiques and feedback sessions to refine design concepts and ensure alignment.
- Emphasis on clear communication and documentation to facilitate collaboration in a remote environment.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Designing for a dual user base (clinicians and patients) with distinct needs, technical proficiencies, and workflows within a complex healthcare context.
- Navigating healthcare regulations and data privacy requirements (like HIPAA) while designing user-friendly and innovative solutions.
- Translating complex clinical workflows and medical information into intuitive and accessible digital experiences for both professional and lay users.
- Working in a fast-paced, rapidly growing startup environment that requires adaptability and the ability to prioritize effectively.
Learning & Development Opportunities:
- Opportunity to become an expert in designing for the healthcare industry, a complex and in-demand field.
- Exposure to clinical workflows and the opportunity to learn from healthcare professionals.
- Development of strategic design leadership skills by shaping design strategy for a product area.
- Access to mentorship and learning resources through the First Round Network.
💡 Interview Preparation
Design Process Questions:
- Be prepared to walk through your design process for a complex project from your portfolio, focusing on how you identified the problem, conducted research, explored solutions, and measured impact.
- Discuss your approach to designing for different user groups within a single product, particularly if you have experience with professional and consumer users.
- Explain how you incorporate user research and testing into your design process and how you handle conflicting feedback.
Company Culture Questions:
- Research Pomelo Care's mission and values, particularly their focus on improving outcomes for mothers and babies, and be prepared to discuss why this resonates with you.
- Ask questions about the design team's structure, collaboration style, and how design integrates with product and engineering.
- Inquire about the biggest design challenges facing the team and how they approach solving complex problems in the healthcare space.
Portfolio Presentation Strategy:
- Choose 2-3 in-depth case studies that best showcase your experience designing for complex problems and demonstrate your end-to-end design process.
- Focus on storytelling – explain the context, your role, the challenges, your approach, and the impact of your work.
- Highlight your user research methodologies and how they influenced your design decisions.
- Be prepared to discuss the measurable outcomes of your design work.
📌 Application Steps
To apply for this design position:
- Submit your application through this link
- Tailor your design portfolio to showcase projects that demonstrate your experience in designing complex digital tools, user research skills, and ability to work in challenging problem spaces, ideally with case studies relevant to healthcare or similar domains.
- Optimize your resume with relevant design-specific keywords listed in the ATS Keywords section, highlighting your experience with product design, user research, systems thinking, and relevant tools.
- Prepare for interviews by reviewing your portfolio projects thoroughly, practicing articulating your design process and rationale, and researching Pomelo Care's mission, product, and the healthcare industry context.
- Research the company's design culture and values, preparing questions that show your interest in their approach to design and collaboration within a healthcare setting.