Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Housecall Pro

Location: United States (Remote)

Job Type: Full-time

Category: Product Design

Date Posted: 2025-06-12T16:29:21

Experience Level: Senior (6+ years)

Remote Status: Remote OK

🎨 Role Summary

• Lead the creation of user-centered design solutions that significantly enhance the user experience for home service professionals.
• Collaborate closely with product managers and engineers to translate complex user requirements into intuitive and accessible interfaces across multiple platforms.
• Drive innovation within the product design landscape, tackling complex challenges and ensuring that design solutions deliver both aesthetic and functional value.
• Take on a leadership role within the design team, actively mentoring junior designers and contributing to the continuous improvement of design processes and tools.

🖼️ Primary Responsibilities

• Act as a design leader across the organization, focusing on specific product areas and contributing across verticals to ensure design consistency and quality.
• Collaborate effectively with product managers and engineers throughout the product development lifecycle, from defining user requirements to translating them into wireframes, prototypes, and final high-fidelity designs.
• Conduct comprehensive user research and usability testing to gather insights, validate design decisions, and continuously improve the overall user experience based on real-world feedback.
• Drive strategic contribution to the evolution and maintenance of the design system, ensuring consistency, scalability, and efficiency across all products and platforms utilized by home service professionals.
• Iterate on designs based on user feedback, analytics, and evolving business objectives, refining solutions to maximize impact and address user needs effectively.
• Present design strategies, concepts, and project progress to senior leadership, effectively communicating design rationale and securing alignment and buy-in for major design initiatives.
• Mentor and support junior designers, providing constructive feedback, guidance, and sharing expertise to elevate the overall design output and foster professional growth within the team.
• Stay current with the latest design trends, tools, and industry best practices, actively integrating new knowledge and techniques into the design process to maintain a competitive edge.
• Collaborate seamlessly with cross-functional teams, including engineering, marketing, and support, to ensure successful implementation and adoption of design solutions.
• Proactively identify and solve complex design challenges, demonstrating strong problem-solving skills and ensuring both functional excellence and aesthetic appeal in all design deliverables.

🎓 Skills & Qualifications

Education: Bachelor's degree in design, human-computer interaction (HCI), or a related field, or equivalent practical work experience demonstrating a strong foundation in design principles and methodologies.

Experience: A minimum of 6 years of experience in product design, UX/UI design, or a related design field. A strong portfolio showcasing expertise across various platforms and a track record of successfully launching user-centered products is essential.

Required Skills:

• Extensive experience in product design and UX/UI design, with a deep understanding of the end-to-end design process.
• Proven proficiency in leading design tools such as Figma, Sketch, and Adobe Creative Suite for creating wireframes, prototypes, and high-fidelity designs.
• Demonstrated experience with prototyping tools like InVision or Marvel for creating interactive design flows and testing user interactions.
• Solid understanding of user-centered design principles, interaction design patterns, and best practices for creating intuitive and effective user experiences.
• Experience working with and contributing to the evolution and maintenance of design systems to ensure consistency and efficiency across products.
• Strong understanding of accessibility best practices and principles to design inclusive products for all users.

Preferred Skills:

• Strong communication and collaboration skills, with the ability to clearly articulate design decisions, rationale, and concepts to technical and non-technical stakeholders.
• Excellent problem-solving skills and a proactive approach to identifying and overcoming design challenges throughout the product development lifecycle.
• A deep passion for user experience, coupled with an analytical mindset for incorporating user feedback, data, and analytics into the design process to inform design decisions.
• Ability to manage multiple design projects simultaneously, demonstrating strong organizational skills and the ability to deliver high-quality work within established timelines.
• A growth-oriented mindset, consistently seeking opportunities to improve design processes, methodologies, and outcomes through continuous learning, innovation, and feedback.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Submit a strong portfolio showcasing your product design expertise across various platforms (web, mobile, etc.).
• Include detailed case studies that walk through your design process from problem definition, research, ideation, iteration, to final solution.
• Highlight your role and contributions clearly within each project, especially in collaborative environments.
• Present visually engaging interfaces and demonstrate a strong understanding of visual design principles.
• Showcase your technical understanding by explaining how your designs were implemented or considering technical constraints.

Process Documentation:

• Clearly document your user research and discovery phase, including methodologies used and key findings that informed your design decisions.
• Illustrate your ideation and iteration methods, showing sketches, wireframes, prototypes, and how user feedback or data influenced your design choices.
• Explain your validation and testing approaches, describing usability testing methods, A/B testing, or other ways you gathered feedback to refine your designs.

💵 Compensation & Benefits

Salary Range: $111,000 - $138,000 USD + Equity. This range is based on the information provided by the company and is competitive for a Senior Product Designer role in the United States, taking into account factors like experience, skills, and geographic location.

Benefits:

• Comprehensive health care insurance package including medical, dental, and vision coverage to support your well-being.
• Life and disability insurance for added financial security.
• Participation in a 401(k) retirement savings plan to help you plan for the future.
• Paid holidays and a flexible, take-it-as-you-need-it paid time off policy to ensure a healthy work-life balance.
• Equity in a rapidly growing startup backed by top-tier Venture Capital firms, offering potential for significant financial upside.
• Monthly tech reimbursements to support your remote work setup and ensure you have the necessary tools.
• Employee Assistance Program (EAP) for confidential support and resources.
• Paid parental leave to support growing families.

Working Hours: The role is full-time, typically implying around 40 hours per week. The flexible PTO policy suggests a focus on outcomes and trust in employees to manage their time effectively, which is beneficial for maintaining creative flow in a design role.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Software Development, specifically focused on providing business management solutions for home service professionals (HVAC, Plumbing, Electrical, Cleaning, etc.). This market context implies designing for a user base with specific operational needs and often limited technical expertise, requiring highly intuitive and practical design solutions.

Company Size: 1,001-5,000 employees (currently over 1,800 teammates). This size indicates a well-established, but still rapidly growing company. For designers, this means working within a structured environment with established processes, but also opportunities to contribute to scaling design practices and influencing product direction significantly.

Founded: 2013. Founded over a decade ago, Housecall Pro has a history of developing solutions for its target market. The company's evolution suggests a mature product with ongoing innovation and expansion.

Team Structure:

• The design team collaborates closely with product managers and engineers, indicating a cross-functional team structure focused on product delivery.
• Senior designers are expected to mentor junior designers, suggesting a hierarchical structure with opportunities for leadership within the design discipline.
• The emphasis on working across verticals implies designers may be embedded within specific product teams or work on projects that span multiple areas of the platform.

Methodology:

• The focus on user-centered design, user research, and usability testing indicates a design methodology heavily reliant on understanding user needs and validating solutions.
• Iteration based on user feedback and analytics suggests an agile or iterative design process.
• Strategic contribution to the design system implies a commitment to maintaining a consistent and scalable design language.

Company Website: https://www.housecallpro.com/

📈 Career & Growth Analysis

Design Career Level: Senior Product Designer. This level signifies a designer with substantial experience, capable of leading design initiatives, mentoring junior team members, and making significant contributions to product strategy and execution. Responsibilities include tackling complex design challenges independently and influencing product direction.

Reporting Structure: While not explicitly stated, Senior Product Designers typically report to a Design Lead, Design Manager, or Head of Design. The mentoring aspect suggests a reporting structure that allows for guidance and development of less experienced designers.

Design Impact: Design has a significant impact on product and business decisions at Housecall Pro. The role involves translating user requirements into solutions that directly impact the daily operations and success of home service professionals. Presenting strategies to senior leadership underscores the visibility and influence of the design function.

Growth Opportunities:

• Clear path for advancement to Principal Product Designer or Design Lead roles, taking on more complex projects, strategic oversight, and team leadership responsibilities.
• Opportunities to specialize in specific areas such as design systems, user research methodologies, or particular product verticals within the home services domain.
• Potential for leadership development through mentoring junior designers and contributing to the improvement of design processes and team practices.

🌐 Work Environment

Studio Type: Remote OK. The company supports remote work, indicating a distributed team environment. This requires strong communication skills and comfort with remote collaboration tools.

Office Location(s): Headquartered in Denver, Colorado, with a listed location in the United States for this remote role. While remote is supported, having a physical headquarters suggests some potential for in-person collaboration or team events if geographically feasible.

Design Workspace Context:

• A remote setup implies a need for a dedicated and productive home workspace conducive to creative work and online collaboration.
• Collaboration spaces are likely virtual, utilizing video conferencing and digital whiteboarding tools for team meetings, design critiques, and brainstorming sessions.
• Design team interaction will heavily rely on asynchronous and synchronous digital communication channels.

Work Schedule: Full-time with flexible paid time off. While core working hours may align with typical business hours for collaboration, the flexible PTO policy suggests an environment where employees are trusted to manage their schedules to meet project deadlines and personal needs, allowing for flexibility in creative workflows.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening: Expect a review of your resume and portfolio to assess your experience and design skills.
• Hiring Manager Interview: Discussion about your background, experience, and fit for the role and team culture. Be prepared to discuss your leadership experience and approach to mentoring.
• Portfolio Review/Presentation: A dedicated session to walk through selected case studies from your portfolio, explaining your design process, decisions, and impact. Focus on demonstrating strategic thinking and problem-solving skills.
• Design Challenge or Whiteboarding Session: May involve solving a design problem in real-time or presenting a solution to a hypothetical scenario. This assesses your design thinking and ability to articulate your process under pressure.
• Team Interviews: Meet with potential team members, including product managers, engineers, and other designers, to assess collaboration skills and cultural fit.

Portfolio Review Tips:

• Curate your portfolio to showcase projects relevant to product design for a professional user base, similar to Housecall Pro's customers.
• Structure your case studies clearly, using the STAR method (Situation, Task, Action, Result) or similar frameworks to explain your process and impact.
• Focus on demonstrating your understanding of user-centered design, research methodologies, iteration, and collaboration with cross-functional teams.
• Clearly articulate the problem you were solving, your design rationale, and how you measured the success of your design solutions.
• Be prepared to discuss challenges you faced and how you overcame them.

Challenge Preparation:

• Research Housecall Pro's product and target users to inform your approach to any design challenge.
• Practice articulating your design process and rationale clearly and concisely.
• If given a take-home challenge, manage your time effectively and focus on demonstrating your core design skills and problem-solving approach.
• For whiteboarding sessions, focus on outlining your thought process and asking clarifying questions rather than producing a pixel-perfect solution.
• Be prepared to discuss your design decisions and receive feedback constructively.

ATS Keywords: Product Design, UX/UI Design, User Experience, UI Design, UX Design, Design Systems, User Research, Usability Testing, Wireframing, Prototyping, Interaction Design, Visual Design, Accessibility, Figma, Sketch, Adobe Creative Suite, InVision, Marvel, Collaboration, Cross-functional, Problem Solving, Mentoring, Leadership, Agile, Iteration, Case Studies, Portfolio, Design Thinking, User Journeys, Information Architecture, Usability, A/B Testing, Design Strategy, Home Services, SaaS, B2B, Remote Work, Communication, Stakeholder Management, Critical Thinking, Innovation, Service Design.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Expected proficiency for creating wireframes, high-fidelity designs, and interactive prototypes. Likely used for collaborative design work and maintaining the design system.
• Sketch: Proficiency is also required, suggesting the company may have legacy files or a workflow that incorporates both Figma and Sketch.
• Adobe Creative Suite: Proficiency is expected, likely for image editing, illustration, or other visual asset creation that complements the UI design work.
• Prototyping tools (i.e., InVision, Marvel): Required for creating interactive prototypes to test user flows and interactions, and for presenting designs to stakeholders.

Collaboration & Handoff:

• Collaboration tools (e.g., Slack, Zoom): Essential for communication and collaboration within a remote and cross-functional team.
• Handoff tools (e.g., Zeplin, Abstract - though less common with Figma/Sketch integrations): Tools that facilitate the handoff of design specifications and assets to engineers.
• Documentation tools (e.g., Confluence, Notion): Used for documenting design decisions, user research findings, and maintaining design system documentation.

Research & Testing:

• Research tools (e.g., user interview platforms, survey tools like SurveyMonkey or Typeform): Used for conducting user research and gathering qualitative and quantitative data.
• Testing tools (e.g., UsabilityHub, Maze, or in-person/remote usability testing platforms): Utilized for conducting usability tests and gathering feedback on prototypes and live features.
• Analytics tools (e.g., Amplitude, Mixpanel, Google Analytics): Used to track user behavior, measure the impact of design changes, and inform design decisions with data.

👥 Team Culture & Values

Design Values:

• User-Centeredness: A deep focus on understanding and prioritizing the needs of home service professionals, the primary users. Designs must be intuitive, efficient, and solve real-world problems for this specific audience.
• Innovation: Valuing big ideas and seeking creative solutions to complex design challenges. This encourages exploration and pushing boundaries within the product.
• Collaboration: Working closely with product managers, engineers, and other teams to ensure design solutions are feasible, aligned with business goals, and effectively implemented.
• Continuous Improvement: A growth-oriented mindset applies to design processes and outcomes, emphasizing learning from feedback, iterating on designs, and staying current with best practices.
• Empathy: A core value highlighted by the company, emphasizing understanding and connecting with the experiences and challenges of their Pro users.

Collaboration Style:

• Cross-functional collaboration is key, with designers embedded within or working closely with product and engineering teams.
• A culture that likely includes regular design critiques and feedback sessions to refine designs and share knowledge.
• Contribution to and utilization of a shared design system indicates a collaborative approach to maintaining design consistency and efficiency.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Designing for a diverse user base of home service professionals with varying levels of technical proficiency requires creating highly intuitive and accessible interfaces.
• Balancing aesthetic appeal with functional requirements and performance considerations, especially in a tool used for critical business operations.
• Continuously innovating within a mature product while maintaining consistency and leveraging the existing design system.
• Working effectively in a remote environment, which requires strong communication, self-management, and proactive collaboration skills.

Learning & Development Opportunities:

• Opportunities to deepen expertise in designing for specific workflows and needs of home service professionals, becoming a domain expert.
• Growth through mentoring junior designers and contributing to the evolution of the design team's processes and methodologies.
• Staying updated with the latest design tools, trends, and technologies through access to resources and potentially conference participation.
• Potential to take on more strategic responsibilities, influencing the product roadmap and contributing to higher-level design initiatives.

💡 Interview Preparation

Design Process Questions:

• "Walk me through your design process for a complex feature, from understanding the problem to handoff and iteration." - Prepare a detailed case study from your portfolio to illustrate your approach.
• "Describe a time you used user research to significantly change a design direction." - Have specific examples ready that demonstrate your research methodologies and how they influenced your decisions.
• "How do you collaborate with product managers and engineers throughout the design lifecycle?" - Be prepared to discuss your communication style, handoff process, and how you handle feedback and technical constraints.

Company Culture Questions:

• "Based on your understanding of Housecall Pro, what aspects of our design culture resonate with you?" - Research the company's values and mission, particularly as they relate to the home service professionals they serve.
• "How do you approach mentoring junior designers?" - Be ready to share your philosophy on mentorship and examples of how you've helped others grow.
• "How do you measure the success of your designs?" - Discuss metrics you've used to evaluate design impact and how you incorporate data into your design process.

Portfolio Presentation Strategy:

• Select 2-3 of your strongest case studies that best demonstrate your skills relevant to this role (product design, user research, collaboration, working on complex problems).
• For each case study, clearly articulate the problem, your role, your process (research, ideation, testing, iteration), key design decisions and rationale, and the impact of your work.
• Focus on storytelling – guide the interviewer through your journey and highlight your thinking.
• Be prepared for questions and be able to defend your design choices based on user needs, data, or design principles.

📌 Application Steps

To apply for this design position:

• Submit your application through this link on the Housecall Pro careers page.
• Customize your design portfolio to highlight projects that demonstrate experience relevant to designing for professional users or complex workflows. Ensure your case studies clearly articulate your design process and impact.
• Optimize your resume for design roles by incorporating relevant ATS keywords from the job description and clearly outlining your experience with specific design tools, methodologies, and types of projects.
• Prepare thoroughly for the design interview process by practicing articulating your design process, preparing detailed case study walkthroughs, and anticipating potential design challenges or whiteboarding exercises.
• Research Housecall Pro's company culture, product, and target audience (home service professionals) to demonstrate genuine interest and alignment with the company's mission during interviews.