Salesforce UX Designer

Capgemini
Full-time•Wellington, Wellington, New Zealand
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📍 Job Overview

Job Title: Salesforce UX Designer

Company: Capgemini

Location: Wellington, New Zealand

Job Type: Full-time

Category: UX Design, Salesforce Design

Date Posted: 2025-06-11T00:00:00

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote OK (Likely Hybrid or Flexible)

🎨 Role Summary

  • Design user experiences specifically for the Salesforce platform, focusing on functional design and user-centered solutions.
  • Collaborate with large enterprise clients to understand business requirements and translate them into intuitive and scalable Salesforce designs.
  • Utilize Salesforce OmniStudio for configuration and implementation of designed solutions.
  • Contribute to the continuous improvement of design processes and apply Salesforce best practices within the design workflow.
📝 Enhancement Note: Based on the title and responsibilities, this role requires a unique blend of traditional UX design skills and deep knowledge of the Salesforce ecosystem, particularly OmniStudio. The focus is on functional design within a consulting context, emphasizing client engagement and translating business needs into technical solutions on the Salesforce platform.

🖼️ Primary Responsibilities

  • Lead and facilitate discovery and design sessions with enterprise clients to capture detailed business requirements.
  • Translate complex business requirements into clear, actionable, and scalable Salesforce design solutions and specifications.
  • Configure and implement user interfaces and workflows using Salesforce and specifically Salesforce OmniStudio components.
  • Apply Salesforce best practices and design principles to ensure optimal user experience and system performance.
  • Actively contribute to the continuous improvement of design methodologies and solution design patterns within the Salesforce practice.
📝 Enhancement Note: The responsibilities indicate a hands-on design role that spans from initial requirements gathering and conceptual design through to configuration within the Salesforce platform. This is not purely a conceptual design role but requires practical application of design within the Salesforce environment.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically preferred, or equivalent practical experience in UX design within a technical or consulting environment.

Experience: 2-5 years of professional experience in UX design, with significant focus on Salesforce consulting and functional design. Demonstrated experience in client engagement and translating business requirements into technical solutions is essential. A strong portfolio showcasing Salesforce-specific design projects is highly recommended.

Required Skills:

  • Salesforce consulting experience with a strong emphasis on functional design.
  • Hands-on experience with Salesforce OmniStudio (formerly Vlocity).
  • Proven ability to engage with clients and manage stakeholders effectively.
  • Excellent communication skills, both verbal and written, for articulating design decisions and technical solutions.
  • Ability to translate business needs and requirements into technical and design specifications.
  • Strong understanding of UX principles, user-centered design, and usability best practices within the context of enterprise applications.

Preferred Skills:

  • Salesforce certifications, particularly related to System Architect, Application Architect, or specific cloud certifications (e.g., Service Cloud, Sales Cloud).
  • Experience with other Salesforce design tools and methodologies.
  • Familiarity with Agile development methodologies.
  • Experience designing for complex enterprise systems and understanding of data models.
📝 Enhancement Note: The emphasis on Salesforce consulting and OmniStudio experience suggests this is a specialized role requiring specific platform knowledge beyond general UX principles. While a design degree is helpful, practical experience and platform expertise are prioritized.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

  • Showcase projects specifically demonstrating your experience designing for the Salesforce platform.
  • Include case studies that highlight your process for translating complex business requirements into functional Salesforce designs.
  • Illustrate your experience with Salesforce OmniStudio through examples of configured user interfaces, workflows, or guided interactions.
  • Present examples of how you've applied user-centered design principles within the constraints and capabilities of the Salesforce platform.

Process Documentation:

  • Detail your approach to gathering and documenting business requirements for Salesforce implementations.
  • Explain your process for designing and iterating on solutions within the Salesforce environment, including wireframing, prototyping, and user testing (if applicable).
  • Describe how you collaborate with technical teams (developers, administrators) during the design and implementation phases.
📝 Enhancement Note: A successful portfolio for this role must clearly demonstrate expertise within the Salesforce ecosystem. Generic UX portfolios may not be sufficient. Highlight your understanding of Salesforce capabilities and limitations in your design process documentation.

💵 Compensation & Benefits

Salary Range: NZ$80,000 - NZ$120,000 per annum.

📝 Enhancement Note: Salary range is estimated based on typical mid-level UX Designer salaries in Wellington, New Zealand, considering the specialized nature of Salesforce and consulting experience. Data sources include Payscale, Glassdoor, and local New Zealand tech salary reports for roles with similar experience levels and technical requirements. Cost of living in Wellington is factored into this estimate.

Benefits:

  • Comprehensive health and wellness programs.
  • Professional development opportunities, including Salesforce certifications and training programs.
  • Opportunities for career advancement within a global consulting firm.
  • Flexible work arrangements (likely hybrid or potential for remote flexibility).

Working Hours: Typically 40 hours per week, with potential for flexibility based on project needs and client engagements. Consulting roles may involve periods of intense work.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: IT Services and IT Consulting. Capgemini is a global leader in digital transformation, technology, and engineering services.

Company Size: 10,001+ employees globally (Over 340,000 team members).

Founded: Capgemini was founded in 1967.

Team Structure:

  • You will be part of the Salesforce community within Capgemini, collaborating with other Salesforce professionals including consultants, developers, and architects.
  • Work closely with large enterprise clients, often embedded within their project teams or working as part of a dedicated Capgemini client team.
  • Report likely within a project or practice structure focused on Salesforce solutions.

Methodology:

  • Likely utilize Agile methodologies for project delivery, adapting design processes to fit sprint cycles.
  • Emphasis on collaborative discovery sessions and iterative design within client engagements.
  • Focus on translating business requirements into functional designs that can be efficiently implemented on the Salesforce platform.

Company Website: https://www.capgemini.com

📝 Enhancement Note: Capgemini's large size and consulting focus mean a fast-paced environment working with diverse enterprise clients. The design culture within the Salesforce practice will emphasize practical, implementable solutions that align with platform capabilities and client business goals.

📈 Career & Growth Analysis

Design Career Level: This role is positioned as a mid-level UX Designer, requiring prior experience and the ability to work independently on complex design tasks within the Salesforce ecosystem. Responsibilities include leading design sessions and making technical design decisions.

Reporting Structure: You will likely report to a Project Manager, Team Lead, or a Design Lead within the Salesforce practice or a specific project team. Collaboration with technical leads and solution architects is expected.

Design Impact: Your designs will directly impact how large enterprise clients utilize the Salesforce platform, influencing user adoption, efficiency, and overall business process effectiveness. You will play a key role in translating strategic business objectives into tangible user experiences.

Growth Opportunities:

  • Advance to a Senior Salesforce UX Designer role, taking on more complex projects and potentially mentoring junior designers.
  • Specialize in specific Salesforce clouds (e.g., Financial Services Cloud, Health Cloud) or design areas (e.g., mobile design on Salesforce).
  • Transition into a Solution Architect or Technical Lead role focusing on the user experience layer of Salesforce implementations.
📝 Enhancement Note: Career progression in this role would typically involve deepening Salesforce expertise, taking on larger or more strategic client engagements, and potentially moving into leadership or specialized architectural roles within the Salesforce consulting domain.

🌐 Work Environment

Studio Type: As a consulting role, the work environment can vary. It may involve working from a Capgemini office, client sites, or remotely, depending on project requirements and location.

Office Location(s): While the primary location listed is Wellington, New Zealand, Capgemini has offices globally. Work arrangements will depend on the specific project and client location.

Design Workspace Context:

  • Likely a mix of independent work and collaborative sessions (both in-person and virtual) with project teams and clients.
  • Access to standard design tools and collaboration platforms.
  • Emphasis on clear communication and documentation due to distributed team structures and client interactions.

Work Schedule: Standard business hours are expected, but consulting engagements may sometimes require flexibility to accommodate client time zones or project deadlines. The "Remote OK" status suggests potential for significant remote work flexibility.

📝 Enhancement Note: The "Remote OK" status is a key indicator of potential work environment flexibility. However, consulting often requires some level of in-person interaction with clients or teams, so a hybrid model is probable.

📄 Application & Portfolio Review Process

Design Interview Process:

  • Initial screening call with a recruiter to assess basic qualifications and experience.
  • Technical interview focusing on your Salesforce UX design experience, knowledge of OmniStudio, and ability to translate business requirements.
  • Portfolio review and presentation where you walk through relevant Salesforce design projects and explain your process.
  • Interview(s) with hiring managers or team leads to assess consulting skills, client engagement experience, and cultural fit.
  • Potentially a design challenge or case study exercise related to a typical Salesforce design problem.

Portfolio Review Tips:

  • Clearly articulate your role and contributions on each Salesforce project.
  • Focus on the business problem you solved and the impact of your design on user experience and business outcomes within Salesforce.
  • Be prepared to discuss your design decisions and trade-offs made within the constraints of the Salesforce platform and client requirements.
  • Highlight your experience with OmniStudio configuration and how your designs were implemented.

Challenge Preparation:

  • If a design challenge is given, it will likely involve a common Salesforce use case. Focus on demonstrating your understanding of Salesforce capabilities and designing a practical, user-friendly solution within the platform.
  • Clearly articulate your design process, assumptions, and rationale during your presentation.
  • Be prepared to discuss how your design would be implemented and configured in Salesforce.

ATS Keywords: Salesforce UX Designer, Functional Design, Client Engagement, Salesforce Consulting, Salesforce OmniStudio, Vlocity, Business Requirements, Solution Design, User Experience, UI Design, Wireframing, Prototyping, User Research, Stakeholder Management, Agile, Consulting Services, Enterprise Applications, Cloud Design, CRM Design, Lightning Experience, Salesforce Flow, Salesforce Configuration, Salesforce Customization, User Interface, User Flows, Information Architecture, Usability Testing, Design Thinking, Service Design, Digital Transformation, IT Consulting, New Zealand, Wellington.

📝 Enhancement Note: The interview process will heavily weigh your specific Salesforce design expertise and your ability to operate in a client-facing consulting role. Be ready to demonstrate not just design skills but also platform knowledge and communication abilities.

🛠 Tools & Technology Stack

Primary Design Tools:

  • Salesforce OmniStudio: Essential for configuring user interfaces and guided flows within Salesforce. Proficiency is a key requirement.
  • Likely standard design tools such as Figma, Sketch, or Adobe XD for initial wireframing, prototyping, and visual design concepts, though final implementation is on Salesforce.

Collaboration & Handoff:

  • Tools like JIRA, Asana, or similar for project management and tracking design tasks within Agile sprints.
  • Collaboration platforms such as Slack, Microsoft Teams, or Google Meet for team and client communication.
  • Documentation tools like Confluence for capturing requirements, design specifications, and process documentation.

Research & Testing:

  • May utilize various tools for user interviews, usability testing, and feedback gathering, depending on the project and client.
  • Familiarity with analytics platforms to understand user behavior within implemented Salesforce solutions is beneficial.
📝 Enhancement Note: The core technology focus is Salesforce, particularly OmniStudio. While standard design tools are likely used in the initial stages, the ability to translate designs into the Salesforce platform using its native tools and configuration capabilities is paramount.

👥 Team Culture & Values

Design Values:

  • Emphasis on delivering tangible business value through user-centered design on the Salesforce platform.
  • Focus on creating scalable and maintainable solutions that align with Salesforce best practices.
  • Value placed on collaboration, both within the design team and across technical and client teams.
  • Encouragement of continuous learning and staying updated with the latest Salesforce features and design trends.

Collaboration Style:

  • Highly collaborative environment, requiring close interaction with clients, business analysts, developers, and other consultants.
  • Regular design reviews and feedback sessions to ensure alignment and quality.
  • Emphasis on clear and proactive communication, especially in potentially distributed team settings.
📝 Enhancement Note: The consulting nature of this role means collaboration and effective communication with diverse stakeholders, including clients, are key cultural aspects. Adaptability and a results-oriented mindset are likely valued.

⚡ Challenges & Growth Opportunities

Design Challenges:

  • Designing within the constraints and specific capabilities of the Salesforce platform and OmniStudio.
  • Managing diverse stakeholder expectations across different enterprise clients.
  • Translating complex and sometimes ambiguous business requirements into clear, functional designs.
  • Staying updated with the rapidly evolving Salesforce platform and its design possibilities.

Learning & Development Opportunities:

  • Access to Capgemini's extensive training resources, including Salesforce-specific courses and certifications.
  • Exposure to a wide range of enterprise clients and industry-specific design challenges.
  • Opportunities to work alongside experienced Salesforce professionals and learn from their expertise.
📝 Enhancement Note: The primary challenge lies in balancing creative user-centered design with the technical constraints and best practices of the Salesforce platform, particularly within a consulting context. This requires a unique skill set that combines design thinking with platform-specific technical knowledge.

💡 Interview Preparation

Design Process Questions:

  • Describe your typical process for designing a solution on the Salesforce platform, from requirements gathering to implementation. Be prepared to discuss how your process adapts based on project complexity and client needs.
  • How do you approach translating complex business logic into user-friendly interfaces within Salesforce, especially using OmniStudio? Provide specific examples from your portfolio.
  • Explain how you ensure your Salesforce designs are scalable, maintainable, and align with platform best practices.

Company Culture Questions:

  • How do you approach collaborating with technical teams (developers, administrators) and business stakeholders on Salesforce projects?
  • Describe a challenging client engagement you've had and how you navigated it, particularly regarding design decisions or conflicting requirements.
  • What are your key considerations when designing for enterprise users on a platform like Salesforce?

Portfolio Presentation Strategy:

  • Select 2-3 projects that best showcase your Salesforce UX design experience and OmniStudio proficiency.
  • For each project, clearly outline the business problem, your design process, the specific Salesforce and OmniStudio components used, and the resulting impact.
  • Be prepared to discuss the technical feasibility of your designs and how you collaborated with developers for implementation.
📝 Enhancement Note: Your ability to articulate your process for designing specifically within the Salesforce ecosystem and your experience managing client interactions will be critical in the interview. Practice explaining technical design decisions in a clear and concise manner.

📌 Application Steps

To apply for this design position:

  • Submit your application through this link.
  • Tailor your resume to highlight your Salesforce consulting experience, functional design skills, and specific experience with Salesforce OmniStudio. Use relevant ATS keywords from the list provided.
  • Prepare a portfolio that specifically demonstrates your experience designing solutions on the Salesforce platform, including case studies that detail your process and the impact of your designs.
  • Research Capgemini's work in the Salesforce space and be prepared to discuss how your skills and experience align with their focus on digital transformation and client services.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
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