PT Custom Framer (No Experience Required) Strong Customer Service

📍 Job Overview

Job Title: PT Custom Framer (No Experience Required) Strong Customer Service

Company: Michaels Stores

Location: Hickory-2195 US Hwy 70 SE, United States of America

Job Type: PART_TIME

Category: Custom Framing / Retail Design

Date Posted: 2025-06-13T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🎨 Role Summary

• Engage with customers to understand their unique framing needs and provide personalized design solutions.
• Execute custom framing orders with precision and attention to detail, ensuring high-quality craftsmanship.
• Maintain the visual merchandising and stock levels of the ready-made frame department and other assigned creative areas.
• Provide exceptional customer service, assisting shoppers in finding art supplies and creative materials.

🖼️ Primary Responsibilities

• Build strong customer relationships through engaging conversations and understanding their artistic vision for custom framing projects.
• Utilize design principles and product knowledge to recommend appropriate framing materials, mats, and finishes that complement the customer's artwork and decor.
• Operate framing equipment and glass cutters safely and efficiently to construct custom frames according to specifications and quality standards.
• Ensure timely completion of custom framing orders, managing workflow and prioritizing tasks to meet customer deadlines.
• Assist customers with locating products throughout the store, offering creative advice and product information to enhance their shopping experience.
• Maintain a clean, organized, and visually appealing frame shop and assigned retail areas, adhering to company merchandising guidelines.
• Process customer transactions accurately using the cash register and handle cash according to company procedures.
• Participate in receiving and stocking inventory, including lifting and moving heavy boxes and frames.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, although not explicitly stated as required. Training will be provided.

Experience: No prior framing experience is required. Basic computer and measuring skills are necessary. Retail or customer-facing experience is preferred.

Required Skills:

• Basic computer proficiency for order processing and inventory management.
• Basic measuring skills for accurate cutting and assembly of framing components.
• Ability to operate framing equipment safely and effectively (training provided).
• Strong customer service skills with a friendly and helpful demeanor.
• Ability to work effectively as part of a team in a retail environment.

Preferred Skills:

• Previous retail experience, especially in an arts and crafts or home decor setting.
• Experience in sales, particularly in recommending products or services.
• An interest in art, design, or crafting.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• While a formal design portfolio is not required for this entry-level role, candidates should be prepared to discuss any personal creative projects, crafting hobbies, or instances where they've demonstrated an eye for visual arrangement or problem-solving.
• Be ready to articulate your interest in art, design, or the creative process and how that aligns with helping customers preserve and display their artwork.

Process Documentation:

• No formal process documentation is required. However, demonstrating an ability to follow instructions and procedures is essential for learning the framing process.

💵 Compensation & Benefits

Salary Range: $10 - $15 per hour (Estimate based on entry-level retail positions in the Hickory, NC region, considering the specialized skill training provided. Actual pay may vary based on experience and company policy. Data sources include Glassdoor, Payscale, and regional job postings for similar roles.)

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Available for part-time team members.
• Paid Time Off - Accrued based on hours worked.
• Tuition Assistance - Support for continued education.
• Generous Employee Discounts on Michaels products, including framing supplies.

Working Hours: Part-time hours, which may include nights, weekends, and early mornings, offering flexibility within a retail schedule. Specific hours will vary based on business needs.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Retail / Arts & Crafts / Custom Framing

Company Size: 10,001+ employees (Michaels Stores) with over 1,300 locations.

Founded: 1973

Team Structure:

• You will be part of the store team, working closely with other custom framers and store associates.
• The role likely reports to the Framing Manager or Store Manager.
• Collaboration with other departments is key to providing a seamless customer experience.

Methodology:

• The core methodology involves understanding customer needs ("Elevated ABC Deliver"), providing design recommendations for framing, and executing the custom framing process according to established procedures.
• Focus is on quality craftsmanship and timely order completion.

Company Website: https://www.michaels.com

📈 Career & Growth Analysis

Design Career Level: Entry-Level Creative Trade / Retail Associate. This role is a foundational step into the world of custom framing and retail design.

Reporting Structure: Reports to the Framing Manager or Store Manager.

Design Impact: Your direct impact is on helping customers visually preserve and enhance their valuable artwork and memories through custom framing, contributing to the company's purpose of "fueling the joy of creativity."

Growth Opportunities:

• Potential for advancement to a Lead Framer or Framing Manager position with demonstrated skill, experience, and performance.
• Opportunity to develop specialized skills in custom framing techniques, design principles, and material selection.
• Cross-training opportunities in other store departments, expanding retail knowledge.

🌐 Work Environment

Studio Type: Retail Store Environment with a dedicated Custom Framing counter and workshop area.

Office Location(s): Hickory-2195 US Hwy 70 SE, Hickory, NC. This is a specific store location.

Design Workspace Context:

• The framing area is a creative workspace where you will interact directly with customers and work on custom projects.
• Includes access to framing equipment, tools, and a variety of materials.
• Requires balancing customer interaction with the technical work of framing.

Work Schedule: Part-time, with flexibility required across various shifts, including evenings, weekends, and holidays, typical of a retail environment.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial application screening based on basic qualifications and customer service aptitude.
• Interview(s) with the Store Manager and/or Framing Manager to assess communication skills, willingness to learn, and interest in the role.
• Discussion may include hypothetical customer interaction scenarios and problem-solving approaches.

Portfolio Review Tips:

• While a traditional portfolio isn't required, be prepared to discuss any personal creative interests or projects that demonstrate an eye for detail, color, or composition.
• Highlight any experiences where you've worked with your hands or learned a new craft.

Challenge Preparation:

• Be prepared to discuss how you would handle different customer personalities and framing requests.
• Think about how you would approach learning a new technical skill like operating framing equipment.

ATS Keywords: Customer Service, Framing, Custom Framing, Retail, Sales, Basic Computer Skills, Measuring Skills, Teamwork, Communication, Problem Solving, Creative, Art, Craft, Visual Merchandising, Cash Handling, Stocking, Inventory, Product Knowledge, Client Interaction.

🛠 Tools & Technology Stack

Primary Design Tools:

• Various framing equipment (e.g., mat cutters, frame joiners, glass cutters) - Training will be provided on their safe and effective use.
• Measuring tapes and rulers for precise measurements.
• Computer system for processing custom framing orders and managing inventory.

Collaboration & Handoff:

• Communication with other store associates to ensure a positive customer experience.
• Interaction with the Framing Manager for guidance on complex projects or procedures.

Research & Testing:

• Learning about different framing materials, styles, and conservation techniques.
• Understanding customer needs and preferences through active listening.

👥 Team Culture & Values

Design Values:

• Fueling the joy of creativity - Encouraging customers and team members to explore their creative potential.
• Providing personalized solutions - Tailoring framing services to meet individual customer needs and preferences.
• Commitment to quality - Ensuring high standards in craftsmanship and materials used in custom framing.
• Customer-focused approach - Prioritizing customer satisfaction and building positive relationships.

Collaboration Style:

• Collaborative within the store team to support overall operations and customer service.
• Working closely with the Framing Manager for technical guidance and support.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Accurately measuring and cutting materials to precise specifications requires attention to detail and practice.
• Learning to operate specialized framing equipment safely and effectively.
• Balancing multiple customer orders and managing time efficiently in a retail environment.
• Developing an eye for design to recommend appropriate framing solutions that enhance various types of artwork.

Learning & Development Opportunities:

• Comprehensive training on custom framing techniques, equipment operation, and design principles.
• Opportunity to develop expertise in a specialized creative trade.
• On-the-job learning through working on a variety of framing projects.

💡 Interview Preparation

Design Process Questions:

• Be prepared to discuss how you approach learning new skills and following step-by-step instructions, which is crucial for mastering the framing process.
• Think about a time you had to pay close attention to detail to achieve a desired outcome in a project or task.

Company Culture Questions:

• Discuss your interest in art, crafting, or creative activities and how that connects with helping customers at Michaels.
• Be ready to provide examples of your customer service skills and how you've handled challenging customer interactions in the past.

Portfolio Presentation Strategy:

• Focus on highlighting your enthusiasm for learning, your strong work ethic, and your ability to interact positively with customers.
• If you have any personal projects that showcase attention to detail or a creative flair, be prepared to briefly mention them.

📌 Application Steps

To apply for this design position:

• Submit your application through this link
• Tailor your resume to highlight any customer service experience, instances where you've demonstrated attention to detail, and any hobbies or interests related to art, crafting, or DIY projects.
• Prepare to discuss your motivation for working in a creative retail environment and your willingness to learn the technical skills of custom framing.
• Research Michaels' products and services, particularly their custom framing offerings, to demonstrate your interest in the role and company.