Product Strategy and Operations, Knowledge and Information Trust at Google

📍 Job Overview

Job Title: Product Strategy and Operations, Knowledge and Information Trust

Company: Google

Location: New York, NY

Job Type: Full-time

Category: Product Strategy & Operations (with a focus on user trust and technology policy)

Date Posted: 2025-06-13

Experience Level: 8+ years (Experienced Professional)

Remote Status: On-site (New York, NY)

🎨 Role Summary

Drive product strategy and operational excellence within Google's Knowledge and Information Trust domain, focusing on the intersection of technology policy, user trust, and product development.
Lead the development and execution of research programs to measure trust sentiment and evaluate the impact of advocacy campaigns and scaled product education initiatives.
Collaborate cross-functionally with Product Management, Engineering, UX, and Legal/Policy teams to align regulatory strategy with product area objectives and advance user trust priorities.
Utilize strong analytical skills to derive data-driven insights, inform product and regulatory roadmaps, and provide recommendations to senior leadership.
Act as a key partner to advocacy teams, providing evidence and arguments derived from research to address regulatory concerns and defend Google's product strategies.

📝 Enhancement Note: While the original job title does not explicitly state "design," the nature of "Product Strategy and Operations" within Google, particularly in a domain like "Knowledge and Information Trust," heavily involves understanding user behavior, influencing product direction, and collaborating with UX and Product teams. This role requires a strategic mindset that bridges policy, data, and product experience, which is crucial for ensuring design decisions align with trust principles and regulatory requirements. The enhancement focuses on highlighting the implicit connection to user experience and cross-functional collaboration that impacts the design and implementation of trustworthy products.

🖼️ Primary Responsibilities

Lead comprehensive qualitative and quantitative research initiatives to evaluate new product features, concepts, and their impact on user trust sentiment.
Develop insights from research findings to inform and shape product and regulatory roadmaps within the Knowledge and Information domain.
Build and communicate the strategic direction of knowledge and information trust initiatives, acting as a thought partner to product and engineering leads across various Google organizations.
Champion research programs and their findings, effectively communicating status, impact, and strategic implications to executive stakeholders.
Foster strong collaborative relationships with researchers and cross-functional teams across Google to ensure alignment and leverage expertise in advancing trust priorities.
Provide data-backed evidence and arguments to advocacy teams to address regulatory scrutiny and defend product decisions related to trust and policy.

📝 Enhancement Note: The original responsibilities are comprehensive. The enhancement focuses on structuring them as actionable tasks and explicitly mentioning collaboration with product and engineering teams, which is essential for a strategy and operations role that influences product direction and user experience, even if not a direct design role.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience is required. A Master's degree or PhD or equivalent practical experience is preferred, particularly in fields related to technology policy, research, data science, or business.

Experience: A minimum of 8 years of experience is required in relevant fields such as management consulting, product management and strategy, or analytics within a technology company. Experience should include a strong track record of working with and analyzing data, managing multiple complex projects concurrently, and designing and executing research programs at the intersection of trust and technology policy. Preferred experience includes working closely with product and engineering teams to translate insights into actionable strategies.

Required Skills:

Proven experience in management consulting, product management, or strategic analytics within the technology sector.
Demonstrated ability to work with and analyze complex datasets to extract meaningful insights.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Experience designing and executing research programs, particularly those related to user trust, technology policy, and sentiment analysis.
Excellent analytical skills with the ability to structure complex problems and drive data modeling and reporting initiatives.
Ability to translate complex data and insights into clear, concise, and actionable recommendations for leadership.

Preferred Skills:

Experience working directly with product and engineering teams to influence product roadmaps and feature development.
Proficiency with data analysis tools such as R, SQL, and advanced spreadsheet functions.
Experience providing data-driven recommendations to senior leadership based on insights, technical acumen, and sound judgment.
Exceptional written and verbal communication skills, with the ability to effectively communicate complex information to diverse audiences.
Experience in areas related to advocacy campaigns, public policy analysis, or regulatory engagement in the technology sector.

📝 Enhancement Note: The original qualifications were clear. The enhancement provides more context on what "equivalent practical experience" might entail and explicitly links the preferred skills to the responsibilities outlined, emphasizing the strategic and analytical nature of the role. While not a direct design role, the skills listed, particularly in research and communication, are highly transferable and valuable for design professionals considering strategic roles.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

While this is not a traditional design role requiring a visual portfolio, candidates should be prepared to present case studies or examples of their work that demonstrate their strategic thinking, analytical capabilities, and ability to influence product or policy decisions through data and research.
Focus on projects where you have successfully designed and executed research programs, analyzed complex data, and translated findings into actionable strategies or recommendations.
Highlight projects where you have collaborated with cross-functional teams (including product, engineering, or policy) to achieve strategic outcomes.
Showcase your ability to communicate complex findings and recommendations clearly and persuasively to diverse audiences, including senior leadership.

Process Documentation:

Be prepared to articulate your process for identifying key research questions, designing methodologies (both qualitative and quantitative), collecting and analyzing data, and deriving actionable insights.
Describe your approach to stakeholder management and how you ensure research findings are incorporated into decision-making processes.
Explain your methods for evaluating the impact of strategic initiatives, advocacy campaigns, or product changes through data and research.

📝 Enhancement Note: Since this is not a traditional design role, the "Portfolio & Creative Requirements" section is adapted to focus on demonstrating strategic, analytical, and research capabilities through case studies and process documentation, which are relevant ways for professionals in this field to showcase their skills and impact. This provides guidance on how candidates should prepare to present their work, even without a visual design portfolio.

💵 Compensation & Benefits

Salary Range: The US base salary range for this full-time position is $144,000 - $211,000 per year. This range is determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The specific salary range for your preferred location will be shared during the hiring process.

Benefits: In addition to the base salary, the compensation package includes bonus, equity, and comprehensive benefits. Google's benefits typically include health insurance (medical, dental, vision), retirement plans (401k with company match), paid time off (vacation, sick leave, holidays), parental leave, disability insurance, life insurance, and various wellness programs and employee support services. Specific details on benefits can be found on the Google Careers website.

Working Hours: This is a full-time position, generally implying a standard 40-hour work week. However, the nature of product strategy and operations roles, particularly in a fast-paced technology company like Google, may require flexibility and responsiveness outside of standard business hours depending on project needs and global team collaboration.

📝 Enhancement Note: The original posting provided the salary range and mentioned bonus, equity, and benefits. The enhancement expands on typical corporate benefits offered by large tech companies like Google, providing a more comprehensive picture of the total compensation package.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Google operates primarily in the Internet and Technology industry, with a significant presence in Software Development, Artificial Intelligence, Search, Ads, Cloud Computing, and Hardware. The Knowledge and Information Trust domain specifically sits at the intersection of these areas, focusing on the integrity and trustworthiness of information accessed through Google's products.

Company Size: Google is a very large organization, employing over 310,000 people globally. This size implies a complex organizational structure with numerous teams, departments, and opportunities for cross-functional collaboration. For a role in Product Strategy and Operations, navigating a large organization and influencing across various teams is a key aspect.

Founded: Founded in 1998, Google has a long history of innovation and growth in the tech industry. The company culture is generally characterized by a focus on data-driven decision-making, technical excellence, and a mission-driven approach to organizing the world's information and making it universally accessible and useful.

Team Structure: The Product Strategy and Operations team for Knowledge and Information Trust likely operates within a larger product area or function focused on trust and safety or information quality. The team structure will likely involve close collaboration with Product Managers, Engineers, UX Researchers and Designers, Legal Counsel, Policy Specialists, and potentially Communications and Public Relations teams. Reporting lines may be within a strategy/operations function or directly within the Knowledge and Information product area.

Methodology: Given Google's emphasis on data and research, the methodology employed in this role will heavily involve quantitative and qualitative research methods, data analysis, strategic planning frameworks, and potentially elements of design thinking for problem structuring and solution exploration. Collaboration with UX research and design teams on methodologies for assessing user trust and sentiment is likely.

Company Website: https://www.google.com

📝 Enhancement Note: The original posting provided company information. The enhancement provides context on what Google's size and industry mean for this specific role, particularly in terms of complexity and collaboration. It also infers likely team structures and methodologies based on the role's focus and Google's general operating principles.

📈 Career & Growth Analysis

Design Career Level: While not a traditional design role, this position is at an experienced professional level (8+ years) and likely corresponds to a Senior or Lead level within a strategy, operations, or analytics career path at Google. The role requires significant expertise and the ability to operate with a high degree of autonomy and influence.

Reporting Structure: The reporting structure is not explicitly stated but is likely to a senior leader within the Knowledge and Information product area or a related function focusing on trust, policy, or operations. Collaboration will be extensive across different levels and teams.

Design Impact: While not directly creating user interfaces, this role has significant indirect impact on product design and user experience by influencing the strategic direction, roadmap priorities, and underlying principles related to user trust and information integrity. Insights from this role's research and analysis will inform how products are designed, how information is presented, and how user trust is built and maintained.

Growth Opportunities:

Advancement within the Product Strategy and Operations function, potentially leading larger teams or initiatives related to trust and policy.
Transitioning into a more direct Product Management role, leveraging the strategic and analytical skills gained.
Specializing further in areas like technology policy, regulatory affairs, or advanced research methodologies.
Opportunities to mentor junior team members and contribute to the development of best practices in trust measurement and strategic analysis.

📝 Enhancement Note: The original posting did not provide details on career progression. The enhancement analyzes the role's level and responsibilities to infer potential career paths within Google, considering both direct advancement and related functional moves. It also highlights the indirect but significant impact on product design and user experience.

🌐 Work Environment

Studio Type: This role is listed as being based in New York, NY, implying an on-site work environment within a Google office. Google offices are typically designed to foster collaboration and innovation, with various types of workspaces available.

Office Location(s): The primary location is New York, NY. Google has multiple office locations in New York City, including significant presences in Chelsea and Hudson Square. The specific office would likely depend on the team's location.

Design Workspace Context:

Google offices generally offer a range of workspaces, from open areas for collaboration to quiet zones for focused work.
Access to meeting rooms, whiteboards, and technology for presentations and video conferencing is standard.
Opportunities for informal interaction and collaboration with colleagues from various disciplines, including product, engineering, and potentially UX design and research teams, are readily available in an office setting.

Work Schedule: As a full-time role, the work schedule is typically standard business hours, but flexibility may be required to accommodate collaboration with global teams or respond to urgent issues related to trust and policy.

📝 Enhancement Note: The original posting only listed the location as New York, NY. The enhancement provides context on what working in a Google office in New York might be like, based on general knowledge of Google's work environments and the collaborative nature of the role.

📄 Application & Portfolio Review Process

Design Interview Process: While the exact interview process for this specific role is not detailed, Google's interview process for experienced professional roles typically involves multiple rounds focused on assessing strategic thinking, analytical skills, problem-solving abilities, leadership potential, and cultural fit. For this role, expect the following:

Initial screening call with a recruiter to discuss your background and interest.
One or more rounds of interviews focusing on your experience in product strategy, operations, research design, and data analysis. Be prepared to discuss specific projects and the impact of your work.
Case study or problem-solving rounds where you may be asked to analyze a hypothetical situation related to trust, policy, or product strategy and propose solutions.
Interviews with cross-functional partners (e.g., Product Management, Engineering, Legal/Policy) to assess your collaboration skills and ability to work effectively across disciplines.
Behavioral interviews to assess your leadership style, handling of challenges, and fit with Google's culture and values.

Portfolio Review Tips: As mentioned in the portfolio section, prepare case studies that demonstrate your ability to: define research questions, design methodologies, analyze data, derive insights, and influence strategic decisions. Structure your case studies to clearly articulate the problem, your approach, the data and analysis used, the key findings, your recommendations, and the impact of your work. Focus on storytelling and highlighting your critical thinking and problem-solving process.

Challenge Preparation: For potential case study or problem-solving rounds, practice structuring your thinking, asking clarifying questions, outlining your approach, and presenting your analysis and recommendations clearly. Be prepared to discuss trade-offs and potential challenges. For this role, challenges might involve analyzing trust metrics, evaluating the impact of a policy change on user behavior, or developing a strategy for addressing misinformation.

ATS Keywords: Product Strategy, Product Operations, Knowledge and Information Trust, User Trust, Technology Policy, Research Design, Qualitative Research, Quantitative Research, Data Analysis, Strategic Analysis, Regulatory Strategy, Advocacy Campaigns, Product Education, Cross-Functional Collaboration, Stakeholder Management, Executive Communication, Data Modeling, Reporting, SQL, R, Spreadsheets, Management Consulting, Product Management, Analytics, Problem Solving, Critical Thinking, Influencing Skills, Trust Measurement, Policy Analysis.

📝 Enhancement Note: The original posting did not detail the interview process. The enhancement provides a likely interview structure based on Google's known hiring practices for experienced roles and tailors it to the specific focus of this Product Strategy and Operations position. It also provides targeted advice for preparing case studies and potential challenges relevant to the role's domain.

🛠 Tools & Technology Stack

Primary Design Tools: While not a design role focused on UI/UX creation, the role requires proficiency in tools for data analysis, research, and communication. Relevant tools might include:

Data Analysis Tools: SQL, R, Python (for data manipulation and analysis), Google Sheets, Excel. Proficiency in these tools is essential for analyzing trust sentiment data and evaluating program impact.
Research Platforms: Tools for conducting surveys, interviews, and potentially analyzing qualitative data (specific tools not mentioned but common in research).
Presentation and Communication Tools: Google Slides, Microsoft PowerPoint for presenting findings and recommendations to stakeholders and leadership.

Collaboration & Handoff:

Collaboration Platforms: Google Workspace (Docs, Sheets, Slides, Meet, Calendar) for internal communication, document sharing, and meetings.
Project Management Tools: Google likely uses internal or standard project management tools for tracking initiatives and collaborating on deliverables (specific tools not mentioned).

Research & Testing:

Research Tools: Tools for survey creation (e.g., Qualtrics, SurveyMonkey), interview transcription and analysis, and potentially user testing platforms if collaborating with UX research.
Analytics Platforms: Google Analytics or internal Google data platforms for accessing and analyzing relevant product usage and trust-related metrics.

📝 Enhancement Note: The original posting mentioned R, SQL, and spreadsheets. The enhancement expands on these, inferring other likely tools based on the nature of the role (data analysis, research, communication) and Google's typical technology stack. It clarifies that "design tools" here refer to tools used for the *design* of research and strategy, not visual design.

👥 Team Culture & Values

Design Values: While not a design team in the traditional sense, the team's values will likely align with Google's broader principles, emphasizing data-driven decision-making, user focus (in this case, focusing on user trust), impact, and collaboration. Specific values for this team might include:

Data Integrity: A strong commitment to rigorous data collection, analysis, and interpretation to ensure accurate insights into user trust and policy impact.
Strategic Impact: A focus on delivering insights and recommendations that directly inform and influence product strategy and regulatory engagement.
Cross-Functional Collaboration: Valuing effective partnership with teams across different disciplines to achieve shared goals related to trust and information integrity.
Proactive Problem Solving: Taking initiative to identify potential trust and policy challenges and developing research-backed strategies to address them.

Collaboration Style:

The collaboration style is likely to be highly collaborative, requiring strong communication and influencing skills to work effectively with diverse stakeholders including product managers, engineers, legal experts, and policy specialists.
Expect a data-informed environment where insights and recommendations are supported by evidence and analysis.
Regular meetings, presentations, and documentation will be key components of the collaboration process.

📝 Enhancement Note: The original posting did not detail team culture or values. The enhancement infers likely values and collaboration styles based on Google's overall culture and the specific focus of the Product Strategy and Operations role within the sensitive domain of Knowledge and Information Trust.

⚡ Challenges & Growth Opportunities

Design Challenges: This role presents unique challenges at the intersection of technology, policy, and user perception. Key challenges might include:

Navigating complex and evolving global regulatory landscapes related to online information and trust.
Developing robust and scalable methodologies for measuring abstract concepts like "trust sentiment" across diverse user populations and product areas.
Translating complex research findings into actionable product and policy recommendations that resonate with different stakeholders (e.g., technical teams, legal counsel, senior leadership).
Staying ahead of emerging threats to information integrity and user trust in a rapidly changing digital environment.

Learning & Development Opportunities:

Deepen expertise in technology policy, regulatory affairs, and the legal landscape surrounding online information.
Enhance skills in advanced research methodologies, data analysis techniques, and strategic modeling.
Develop stronger leadership and influencing skills by working with and presenting to senior executives and cross-functional teams.
Opportunity to contribute to cutting-edge research and thought leadership in the critical area of user trust in digital platforms.

📝 Enhancement Note: The original posting did not explicitly list challenges. The enhancement identifies potential challenges based on the role's domain (trust, policy, technology) and the complexity of working at a large company like Google. It also links these challenges to potential learning and development opportunities.

💡 Interview Preparation

Design Process Questions: While not a design role, be prepared to discuss your process for tackling complex problems and driving initiatives. Questions might include:

Describe a time you used data and research to influence a significant product or policy decision. Walk through your process from identifying the problem to implementing your recommendation.
How do you approach designing a research program to measure something as abstract as "user trust" or "sentiment"? What metrics and methodologies would you use?
Explain your process for collaborating with cross-functional teams (e.g., engineering, legal, policy) to achieve a strategic objective. How do you handle differing perspectives and priorities?

Company Culture Questions: Research Google's values and approach to trust and safety. Questions might involve:

Why are you interested in working on trust and information integrity at Google?
How do you approach working in a large, complex organization with multiple stakeholders?
Describe a situation where you had to navigate ambiguity or a rapidly changing environment.

Portfolio Presentation Strategy: Prepare 2-3 detailed case studies that showcase your most impactful work related to product strategy, research, data analysis, and influencing outcomes. Structure each case study clearly, focusing on the problem, your approach (including research design and data analysis), key findings, recommendations, and the impact of your work. Be prepared to discuss the challenges you faced and how you overcame them. Practice presenting your case studies concisely and clearly, highlighting the strategic insights and business outcomes.

📝 Enhancement Note: The original posting did not provide interview preparation guidance. The enhancement offers tailored advice based on the role's focus and Google's typical interview style, including potential types of questions and strategies for presenting relevant work experience.

📌 Application Steps

To apply for this design position:

Submit your application through this link.
Prepare your resume and cover letter, specifically highlighting your experience in product strategy, operations, research, data analysis, and your understanding of technology policy and user trust. Tailor your application to the keywords and requirements mentioned in the job description.
Develop detailed case studies of your most impactful projects, focusing on how you used data and research to drive strategic outcomes and influence decisions. Be ready to present these during the interview process.
Research Google's work in the area of trust and safety, as well as their overall company culture and values, to demonstrate your understanding and fit.
Practice articulating your experience and insights clearly and concisely, preparing for behavioral, strategic, and analytical interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Product Strategy and Operations, Knowledge and Information Trust