Product Designer, Pet Health Content at Chewy

📍 Job Overview

Job Title: Product Designer, Pet Health Content

Company: Chewy

Location: Boston, MA

Job Type: Full-Time

Category: Product Design

Date Posted: 2025-06-12

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid

🎨 Role Summary

Design compelling and practical digital products focused on pet health content experiences for millions of pet parents.
Translate customer and business requirements into innovative, user-centered designs across various platforms and devices.
Lead the end-to-end design process from discovery and concept ideation through to high-fidelity prototyping and final handoff.
Collaborate extensively with cross-functional teams including product managers, engineers, content strategists, and user researchers.
Champion design consistency and contribute to the evolution of Chewy's design language and system patterns.

📝 Enhancement Note: Based on the job title and description, this role is focused on Product Design with a specific emphasis on content experiences within the pet health domain. The "Mid-Level" experience (3+ years) suggests a need for proven ability in the full design lifecycle and some level of project leadership.

🖼️ Primary Responsibilities

Transform user needs and business goals into intuitive and engaging design solutions for pet health content platforms.
Develop detailed user flows, wireframes, and interactive prototypes to communicate design concepts effectively.
Conduct brainstorming sessions and discovery activities to explore multiple design solutions for complex challenges.
Ensure design consistency and quality by adhering to and evolving Chewy's established design system.
Present design work, rationale, and insights to stakeholders at various levels, including executive leadership.
Manage the design process for assigned projects, ensuring timely delivery and alignment with product roadmaps.
Partner with engineering teams to ensure accurate implementation of designs and a high level of visual fidelity.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on end-to-end design process ownership and cross-functional collaboration, which are typical for Mid-Level Product Designer roles in large organizations like Chewy. The focus on content experiences requires a solid understanding of information architecture and content presentation design.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field, or equivalent professional experience in the design field.

Experience: Minimum of 3+ years of experience as a user experience designer, interaction designer, information architect, or a similar design-focused role. This experience should be demonstrated through a portfolio or detailed case studies showcasing high-quality digital products and a strong design and reasoning process.

Required Skills:

Proven experience in user experience (UX) design, interaction design, and information architecture.
Demonstrated ability to deliver high-quality digital product designs with a strong portfolio showcasing results and design thinking.
Proficiency in rapid prototyping methods and tools to quickly iterate and test design concepts.
Strong understanding of standard design principles and best practices for creating user-centered experiences.
Experience collaborating effectively with product managers, engineers, content strategists, and other designers in a cross-functional environment.
Excellent communication and presentation skills, with the ability to articulate design decisions and rationale to diverse audiences, including stakeholders and executives.
Experience leading or managing aspects of large-scale product design programs.
Ability to prioritize customer goals and make informed tradeoffs in the design process.

Preferred Skills:

Strong visual design skills, including a solid understanding of hierarchy, typography, and color theory.
Experience applying and contributing to the evolution of design system patterns and component libraries.
Experience conducting small-scale user research studies independently to gather insights and inform design decisions.

📝 Enhancement Note: The required skills clearly define the core competencies expected for a Product Designer at this level, emphasizing practical experience and collaboration. The preferred skills indicate areas where candidates can differentiate themselves, particularly in visual design, design systems, and research, which align with a maturing design organization.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Your portfolio should prominently feature case studies of digital products you have designed, particularly those involving complex content or information architecture challenges.
Clearly articulate your role and contributions within each project, highlighting your design process from problem definition to final solution.
Showcase examples of user flows, wireframes, and interactive prototypes used throughout your design process.
Demonstrate your ability to translate user needs and business requirements into tangible design outcomes.

Process Documentation:

Detail your approach to the discovery and research phase, including how you gathered insights and defined user problems.
Illustrate your ideation and iteration methods, showing how you explored multiple design solutions.
Explain your validation and testing approaches, including how you incorporated user feedback into your designs.

📝 Enhancement Note: For a Product Designer role focused on content, demonstrating the ability to structure information, create intuitive navigation, and design engaging content consumption experiences will be crucial in the portfolio. Case studies that highlight process and impact on user engagement are highly recommended.

💵 Compensation & Benefits

Salary Range: $90,000 - $130,000 Annually

📝 Enhancement Note: The salary range provided is an estimate based on typical Product Designer salaries in the Boston, MA area for individuals with 3+ years of experience, considering the retail/e-commerce industry and the company's size. This range is a general guideline and actual compensation may vary based on experience, skills, and negotiation. Data sources considered include industry salary benchmarks for Boston, cost of living adjustments, and reported ranges for similar roles at large e-commerce companies.

Benefits:

Comprehensive health, dental, and vision insurance plans.
401(k) retirement savings plan with company match.
Paid time off (PTO) and company holidays.
Potential for performance-based bonuses or equity options.
Employee discounts on Chewy products and services.
Opportunities for professional development and continuing education in design and related fields.

Working Hours: Standard full-time working hours (approximately 40 hours per week). While there may be flexibility for creative flow, this is a hybrid role requiring significant in-office presence.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Retail / E-commerce (Pet Supplies)

Company Size: 10,001+ employees

Founded: 2011

Team Structure:

The Product Design and Research team is a key part of Chewy's organization, focused on creating delightful customer experiences.
Designers collaborate closely with product managers, engineers, content strategists, and user researchers.
The team likely operates with a mix of centralized and potentially embedded designers within specific product verticals, such as Pet Health.

Methodology:

Emphasis on a user-centered design process, likely incorporating discovery, ideation, prototyping, testing, and iteration.
Collaboration is key, suggesting agile or lean methodologies where design is integrated throughout the development lifecycle.
Focus on translating customer goals into practical and purpose-driven products.

Company Website: https://www.chewy.com

📝 Enhancement Note: Chewy's large size and e-commerce focus indicate a mature design organization that likely utilizes established design systems and processes. The emphasis on collaboration and user-centered design points to an iterative and data-informed approach to product development within the design team.

📈 Career & Growth Analysis

Design Career Level: This role is positioned as a Mid-Level Product Designer, indicating responsibility for owning significant design projects from concept to completion and potentially mentoring more junior designers. The expectation of 1+ years of experience leading large-scale programs suggests a strong emphasis on project management and strategic thinking within design.

Reporting Structure: Reporting structure is likely within the Product Design organization, potentially reporting to a Design Manager or Lead Product Designer focused on the Pet Health vertical.

Design Impact: Design plays a meaningful role in defining the structure, layout, and interaction for content engagement experiences across Chewy and PetMD, directly impacting millions of pet parents. Designers are expected to drive experiences that meet user needs and enrich the overall Chewy ecosystem.

Growth Opportunities:

Opportunities to take on more complex design challenges and lead larger initiatives within the Pet Health domain.
Potential for advancement to Senior Product Designer or Lead Product Designer roles based on performance and demonstrated leadership in design.
Growth in specialized areas like information architecture for content, visual design systems, or independent user research.

📝 Enhancement Note: The requirement for program leadership experience at the Mid-Level suggests that Chewy values designers who can not only execute design tasks but also manage projects and influence product strategy. This sets a clear path for growth into more senior and leadership-oriented design roles.

🌐 Work Environment

Studio Type: Corporate Office / Hybrid Model

Office Location(s): Boston, MA (Primary Location) or Bellevue, WA.

Design Workspace Context:

The hybrid model requires 3 days per week in the local office, fostering in-person collaboration within the design team and across functions.
Office environments likely provide dedicated workspaces, meeting rooms for collaboration, and potentially access to design tools and resources.
The in-office requirement supports spontaneous interactions, design critiques, and building strong working relationships with cross-functional partners.

Work Schedule: Hybrid model requiring presence in the Boston, MA or Bellevue, WA office 3 days per week. The specific days may be set by the team or manager.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment, emphasizing the importance of in-person collaboration for this role. Candidates should be prepared for regular office presence and factor this into their application and interview preparation.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial screening call with a recruiter to discuss your background and interest in the role.
Hiring manager interview focusing on your experience, leadership skills, and fit with the team culture.
Portfolio review and presentation where you walk through key case studies, focusing on your process, problem-solving, and impact.
Potential design challenge or whiteboard exercise to assess your on-the-spot problem-solving and communication skills.
Interviews with cross-functional partners (Product Management, Engineering, Content Strategy) to assess collaboration style and technical understanding.
Final interview(s) with design leadership or executive stakeholders.

Portfolio Review Tips:

Select case studies that demonstrate your experience designing for complex content or information-rich platforms.
Clearly articulate the user problem you were solving and the business goals you aimed to achieve in each case study.
Highlight your design process, showing how you moved from research and ideation to prototyping and final delivery.
Be prepared to discuss your design decisions and the rationale behind them.
Focus on the impact of your designs, using metrics or qualitative feedback where possible.

Challenge Preparation:

Familiarize yourself with common design challenge formats, which may involve designing a solution for a specific problem within a limited timeframe.
Practice articulating your thought process as you work through a design problem.
Be prepared to ask clarifying questions and consider different constraints and user needs.

ATS Keywords: User Experience Design, UX Design, Interaction Design, Information Architecture, Product Design, Digital Product Design, UI/UX, Rapid Prototyping, Wireframing, User Flows, Design Systems, Design Principles, Cross-Functional Collaboration, Stakeholder Management, Design Process, User Research, Design Strategy, Content Strategy, Agile, E-commerce Design, Retail Design, Pet Health, Figma, Sketch, Adobe XD, InVision, Miro, Usability Testing, User Testing, A/B Testing, Design Thinking, Problem Solving, Communication, Leadership, Program Management, Visual Design, Typography, Color Theory.

📝 Enhancement Note: The interview process for a Mid-Level Product Designer typically involves detailed portfolio reviews and assessments of process and collaboration skills. Preparation should focus on structuring case studies effectively, practicing articulating design decisions, and understanding how your skills align with Chewy's business and design goals.

🛠 Tools & Technology Stack

Primary Design Tools:

Likely proficiency in industry-standard design tools such as Figma, Sketch, or Adobe XD for creating wireframes, prototypes, and high-fidelity designs. Experience with component libraries and design system management within these tools is highly valued.

Collaboration & Handoff:

Tools like InVision, Zeplin, or similar platforms for prototyping, collaboration, and design handoff to engineering teams.
Communication tools such as Slack or Microsoft Teams for daily team interaction.
Project management tools like Jira or Asana for tracking design tasks and collaborating with product and engineering.

Research & Testing:

Potential use of tools for user research, usability testing, and gathering feedback, though the level of direct tool usage may vary depending on the collaboration with dedicated user researchers.

📝 Enhancement Note: While specific tools weren't explicitly listed beyond general design experience, proficiency in the major design software suites (Figma, Sketch, Adobe XD) and collaboration tools is standard for Product Designer roles. Highlighting experience with design system tools and handoff platforms will be beneficial.

👥 Team Culture & Values

Design Values:

A commitment to being user-centered and creating experiences that delight customers (pet parents and partners).
Emphasis on collaboration, fun, and a shared passion for pets.
Value placed on creating practical, purposeful, and simple products.
A culture of championing cohesion and consistency across a growing family of products.
Leadership and nurturing Chewy's principles within the design team.

Collaboration Style:

Highly collaborative environment working closely with product managers, engineers, content strategists, and user researchers.
Expectation of presenting design work and rationale to diverse stakeholders, including leadership.
Likely a culture of design critique and feedback exchange to improve design quality.

📝 Enhancement Note: Chewy's stated values and emphasis on collaboration suggest a design culture that is integrated into the broader product development process and values teamwork and communication. Candidates should be prepared to discuss their collaboration style and how they contribute to a positive team environment.

⚡ Challenges & Growth Opportunities

Design Challenges:

Designing engaging and empowering content experiences for a large user base with diverse needs related to pet health.
Navigating the complexities of information architecture for extensive pet health content and integrating it seamlessly into the Chewy ecosystem.
Ensuring design consistency and quality across multiple platforms and services while contributing to the evolution of the design system.
Balancing customer needs with business goals and technical constraints in the design process.

Learning & Development Opportunities:

Opportunity to specialize in designing for content-rich platforms and the pet health domain.
Growth in collaborating with content strategists and understanding the intersection of design and content.
Potential for increased responsibility in leading design initiatives and mentoring junior team members.

📝 Enhancement Note: The primary design challenge lies in creating highly usable and engaging content experiences within a complex domain like pet health, while also maintaining consistency across a large platform. This offers significant growth opportunities in content-focused design and information architecture.

💡 Interview Preparation

Design Process Questions:

Be prepared to walk through your end-to-end design process using examples from your portfolio, focusing on how you approach problem-solving, research, ideation, and iteration.
Discuss your experience collaborating with cross-functional teams and how you incorporate feedback from product, engineering, and content.
Explain how you prioritize design tasks and manage your time effectively on large-scale projects.

Company Culture Questions:

Research Chewy's values and mission, particularly as they relate to pet parents and the customer experience.
Be prepared to discuss how your design philosophy aligns with Chewy's focus on purpose, simplicity, and practicality.
Ask questions about the design team culture, collaboration style, and how design impact is measured.

Portfolio Presentation Strategy:

Structure your portfolio presentation as a compelling narrative, focusing on the problem, your process, your solution, and the impact.
Highlight projects where you designed for complex content or information architecture challenges.
Be ready to discuss the trade-offs you made during the design process and the rationale behind your decisions.

📝 Enhancement Note: Successful candidates will likely demonstrate a strong understanding of user-centered design principles, a collaborative mindset, and the ability to articulate their design process and its impact clearly. Tailoring your portfolio presentation to highlight relevant projects and skills will be key.

📌 Application Steps

To apply for this design position:

Submit your application through this link
Carefully review the job requirements and tailor your resume and cover letter to highlight your relevant experience in product design, particularly with content or information architecture.
Ensure your online portfolio is up-to-date and easily accessible, featuring case studies that demonstrate your design process, problem-solving skills, and the impact of your work.
Prepare to discuss your experience with rapid prototyping, cross-functional collaboration, and leading design initiatives.
Research Chewy's business, products, and design culture to demonstrate your interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Product Designer, Pet Health Content