📍 Job Overview
Job Title: Product Designer
Company: ShopBack
Location: Singapore, Singapore
Job Type: Full-time
Category: Product Design (UI/UX Focus)
Date Posted: 2025-06-12T00:00:00
Experience Level: Mid-Senior Level (4+ years)
Remote Status: Hybrid (Work-From-Anywhere benefit, Flow Day Thursday)
🎨 Role Summary
- Lead the design of intuitive and rewarding user experiences within the ShopBack platform, with a specific focus on improving browsing, discovery, home screen, and rewards features.
- Collaborate closely with cross-functional teams across 12 international markets to deliver user-centric design solutions that align with ambitious business goals.
- Utilize a data-driven approach to inform design decisions, conducting user research and analyzing metrics to identify problems and validate solutions.
- Contribute to the evolution and maintenance of the ShopBack design system, ensuring consistency and scalability across the product suite.
📝 Enhancement Note: Based on the explicit mention of "improving the browsing and discovery process, specifically focusing on improving the browsing and discovery process. Your role involves shaping elements like the home screen, rewards and redirects," and the requirement for 4+ years of experience, this role is clearly positioned at a Mid-Senior level with a strong emphasis on core product features and international market considerations. The hybrid work model with a "Flow Day Thursday" suggests a degree of flexibility and a focus on focused work periods.
🖼️ Primary Responsibilities
- Design and iterate on key product areas, including the home screen, rewards mechanisms, and redirect flows, to enhance the user browsing and discovery experience.
- Conduct user research using appropriate methodologies to gain deep insights into user behaviors, needs, and pain points across diverse markets.
- Translate complex technical and business requirements into elegant, user-friendly interfaces and intuitive user flows.
- Develop and maintain high-fidelity mockups, prototypes, and design specifications for both web and mobile applications, as well as internal tools.
- Collaborate with product managers to define product roadmaps, prioritize design initiatives, and experiment with new ideas to drive product improvement.
- Work closely with engineers, data analysts, and marketing teams to ensure seamless implementation of design solutions and gather feedback for continuous iteration.
- Act as a strong advocate for the user throughout the product development lifecycle, championing user experience best practices and proposing innovative solutions.
- Contribute to the existing ShopBack design system, creating new components and patterns while maintaining consistency and scalability.
- Collaborate with campaign teams across 12 markets to ensure design solutions are localized and meet regional needs effectively.
📝 Enhancement Note: The responsibilities are highly specific to a product-focused design role within an e-commerce context. The emphasis on "Solving complex problems," "Data-driven design," and "Collaborating with many teams" highlights the need for a designer who can navigate ambiguity, leverage data, and work effectively in a cross-functional, international environment. The inclusion of contributing to design operations and collaborating with campaign teams adds a layer of operational and marketing alignment to the role.
🎓 Skills & Qualifications
Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically preferred, though not explicitly stated. Equivalent practical experience with a strong portfolio is highly valued.
Experience: Minimum of 4+ years of proven experience in digital product design, with a strong portfolio showcasing a track record of designing and shipping successful digital products and experiences.
Required Skills:
- Strong proficiency in UI/UX design principles, methodologies, and best practices.
- Demonstrated ability to solve complex user problems and translate them into simple, intuitive design solutions.
- Experience conducting user research (e.g., interviews, usability testing, surveys) and leveraging insights to inform design decisions.
- Proficiency in creating wireframes, user flows, prototypes, and high-fidelity mockups using industry-standard design tools.
- Excellent communication, presentation, and interpersonal skills with the ability to effectively articulate design decisions and rationale to diverse stakeholders.
- Experience working in a fast-paced, agile environment and taking initiative to tackle challenges.
- Genuine interest in the e-commerce sector and understanding of user behavior within online shopping platforms.
- Ability to work effectively in a collaborative, cross-functional team environment.
Preferred Skills:
- Experience contributing to or maintaining a design system.
- Familiarity with data analytics tools and the ability to interpret data to inform design decisions.
- Experience designing for international markets and understanding of localization challenges.
- Knowledge of front-end development basics (HTML, CSS) to facilitate effective collaboration with engineers.
📝 Enhancement Note: While no specific degree is mentioned, a background in design or HCI is standard for Product Designer roles at this level. The emphasis on a minimum of 4+ years of experience firmly places this in the Mid-Senior category. The required skills align with core Product Designer competencies, while preferred skills add valuable dimensions related to design systems, data literacy, and internationalization, which are highly relevant for a company operating in 12 markets.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- A comprehensive online portfolio is mandatory, showcasing a range of digital product design projects.
- Each case study should clearly articulate the problem you were trying to solve, your design process, key decisions made, and the impact of your design solutions.
- Include examples of your UI design work, demonstrating attention to detail, visual hierarchy, and interaction design.
- Highlight projects where you utilized user research and data to inform your design decisions.
Process Documentation:
- For each portfolio project, detail your research and discovery phase, including how you identified user needs and defined the problem space.
- Illustrate your ideation and iteration methods, showing sketches, wireframes, and different design explorations.
- Document your validation and testing approaches, explaining how you gathered user feedback and iterated on your designs.
📝 Enhancement Note: The explicit requirement for a portfolio is standard for design roles. The emphasis on showcasing the design process, explaining design choices, and demonstrating data-driven design aligns with the responsibilities outlined in the job description. Highlighting research, ideation, and validation methods in portfolio case studies is crucial for demonstrating a comprehensive product design skillset.
💵 Compensation & Benefits
Salary Range: SGD $70,000 - SGD $110,000 Annually (Estimated)
Based on typical salary ranges for a Mid-Senior Product Designer in Singapore with 4+ years of experience, factoring in the e-commerce industry and company size. This is an estimate and actual compensation may vary based on experience, skills, and negotiation.
Benefits:
- Opportunities for clear career progression paths and professional growth.
- Competitive compensation package based on performance.
- Work-From-Anywhere benefit offering flexibility in work location.
- Flow Day Thursday, allowing for optional remote work one day a week.
- Be part of a winning team on a journey to global scale.
- Candid, open, and collaborative culture where feedback is valued.
Working Hours: Full-time, typically 40 hours per week, with flexibility provided by the Work-From-Anywhere benefit and Flow Day Thursday.
📝 Enhancement Note: The salary range is an estimate based on market data for Product Designer roles at the Mid-Senior level in Singapore, considering the cost of living and the e-commerce industry. Data sources for this estimate include Glassdoor, Payscale, and other regional salary benchmarks for design professionals. The benefits listed are those explicitly mentioned in the job description.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: E-commerce / Technology, Information and Internet
Company Size: 501-1,000 employees (LinkedIn)
Founded: 2014
Team Structure:
- The Product Design team collaborates closely with product managers, engineering teams, data and research experts, marketing, and business leaders.
- The role involves working with teams across 12 different international markets, suggesting a matrixed or cross-geographic team structure.
- The design team likely has a structure that supports collaboration on core product features and potentially specialized pods for different product areas.
Methodology:
- The company emphasizes a data-driven design approach, utilizing both quantitative data and user feedback.
- The culture promotes taking initiative, continuous improvement, and team-based success.
- There is likely an agile or lean product development methodology in place, given the emphasis on speed and iteration.
Company Website: https://corporate.shopback.com
📝 Enhancement Note: Company information is derived from the provided data and LinkedIn profile. The interpretation of team structure and methodology is based on the description of cross-functional collaboration, data-driven approach, and the company's emphasis on speed and impact. The multi-market operation strongly suggests a need for effective collaboration across geographical boundaries.
📈 Career & Growth Analysis
Design Career Level: This role is positioned as a Mid-Senior level Product Designer, expected to take ownership of significant product areas and contribute to strategic design decisions.
Reporting Structure: The designer will likely report to a Design Lead or Design Manager within the Product Design organization, collaborating closely with product managers and engineering leads on specific initiatives.
Design Impact: Design has a significant impact on the user experience and business outcomes, particularly in improving key conversion funnels like browsing, discovery, and rewards. The role requires championing user needs and influencing product direction.
Growth Opportunities:
- Opportunities to deepen expertise in e-commerce product design, focusing on complex user journeys and internationalization.
- Potential for growth into a Senior Product Designer role, taking on more complex projects and potentially mentoring junior designers.
- Opportunities to contribute to the design system and shape design operations within a growing organization.
📝 Enhancement Note: The career analysis is based on the 4+ years of required experience, the scope of responsibilities, and the company's stated commitment to "Career progression paths". The potential growth opportunities are inferred from standard design career trajectories in a scaling tech company.
🌐 Work Environment
Studio Type: Hybrid work model with options for both office and remote work. The primary office is located in Singapore.
Office Location(s): 65 Pasir Panjang Road, Singapore, Singapore 118506, SG (Headquarters)
Design Workspace Context:
- The hybrid model suggests a workspace designed to support both individual focus and collaborative sessions.
- The office likely provides dedicated spaces for design critique, brainstorming, and cross-functional meetings.
- The "Flow Day Thursday" indicates a structured approach to providing focused work time, which can be beneficial for design tasks requiring concentration.
Work Schedule: Standard full-time hours, with the flexibility of remote work on designated days and the Work-From-Anywhere benefit.
📝 Enhancement Note: The work environment details are based on the explicit mention of the hybrid model, Work-From-Anywhere benefit, and Flow Day Thursday. Assumptions about the physical workspace are based on typical setups for design teams in tech companies supporting hybrid work.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial screening call with HR or a recruiter to discuss background and fit. Prepare to articulate your experience and interest in ShopBack and the e-commerce sector.
- Portfolio review with a Design Lead or Senior Designer. Be prepared to walk through 2-3 key case studies in detail, focusing on your process, problem-solving approach, and impact.
- Potential design challenge or take-home assignment to assess your practical design skills and problem-solving abilities under specific constraints.
- Interviews with cross-functional stakeholders (e.g., Product Manager, Engineer, Data Analyst) to assess collaboration skills and ability to work across disciplines.
- Final interview with a Design Manager or Head of Design to discuss your career aspirations, cultural fit, and overall alignment with the team and company values.
Portfolio Review Tips:
- Curate your portfolio to specifically highlight projects relevant to e-commerce, consumer products, or complex platforms with diverse user groups.
- For each case study, clearly outline the problem, your role, the users, your process (research, ideation, testing), key design decisions, and the outcome or impact.
- Focus on storytelling – guide the reviewer through your thought process and explain the "why" behind your design choices.
- Include examples of your interaction design and visual design skills, showcasing attention to detail and a strong understanding of UI patterns.
Challenge Preparation:
- If given a design challenge, clarify the scope, constraints, and expected deliverables.
- Approach the challenge by demonstrating your typical design process, even within a limited timeframe.
- Prioritize key aspects of the problem and focus on delivering a thoughtful solution with clear rationale.
- Be prepared to present your solution and explain your design decisions and trade-offs.
ATS Keywords: Product Design, UI Design, UX Design, User Experience, User Interface, E-commerce Design, Mobile Design, Web Design, Interaction Design, Visual Design, Design Systems, User Research, Usability Testing, Wireframing, Prototyping, Figma, Sketch, Adobe Creative Suite, Collaboration, Cross-functional Teams, Data-Driven Design, Agile, Lean UX, Problem Solving, Communication, Storytelling, Information Architecture, User Flows, Journey Mapping, Design Thinking, Proactive, Ownership, Singapore, Asia-Pacific.
📝 Enhancement Note: The application process is inferred based on standard hiring practices for Product Designer roles at this level in tech companies. The advice on portfolio review and challenge preparation is tailored to the specific requirements and context of the job description and company industry. The ATS keywords are a comprehensive list relevant to the role and industry.
🛠 Tools & Technology Stack
Primary Design Tools:
- Proficiency in industry-standard design tools such as Figma, Sketch, or Adobe Creative Suite is expected. Figma is highly likely given its prevalence in collaborative product design environments.
- Experience with prototyping tools (e.g., InVision, Principle, ProtoPie) to create interactive prototypes for testing and presentation.
Collaboration & Handoff:
- Tools for collaboration and communication with cross-functional teams (e.g., Slack, Microsoft Teams).
- Handoff tools for communicating design specifications to engineers (e.g., Zeplin, Abstract, or features within Figma/Sketch).
- Documentation tools for maintaining design systems and style guides.
Research & Testing:
- Familiarity with tools for conducting user research (e.g., survey platforms, remote usability testing tools).
- Tools for analyzing user behavior and product performance (e.g., Amplitude, Google Analytics, Mixpanel).
📝 Enhancement Note: While specific tools are not explicitly mentioned, the required skills and industry standards strongly suggest proficiency in tools like Figma or Sketch. The collaboration and handoff tools are inferred based on the need to work with cross-functional teams, particularly engineers, and the mention of contributing to a design system. Research and testing tools are included based on the emphasis on user research and data-driven design.
👥 Team Culture & Values
Design Values:
- User-Centricity: A deep commitment to understanding and advocating for the user, simplifying complex experiences.
- Data-Driven: Utilizing data and user feedback to inform design decisions and measure impact.
- Collaboration: Working closely and effectively with product managers, engineers, and other stakeholders.
- Ownership & Initiative: Taking responsibility for challenges and proactively seeking solutions.
- Continuous Improvement: Embracing a growth mindset and striving to learn and improve every day.
Collaboration Style:
- Candid, open, and collaborative culture where feedback is valued.
- Emphasis on working together as a team to achieve shared success.
- Cross-functional collaboration is a key aspect of the daily workflow.
📝 Enhancement Note: The design values and collaboration style are directly derived from the "ShopBackers' DNA" and "What it's like working here" sections of the job description, highlighting the company's core principles and how they translate to the design team's way of working.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Designing for a diverse user base across 12 different countries and cultures, requiring consideration of localization and regional nuances.
- Simplifying complex e-commerce workflows and technical challenges into intuitive user experiences.
- Balancing ambitious business goals with user needs and technical constraints.
- Contributing to a large, existing product and design system while also innovating and introducing new patterns.
Learning & Development Opportunities:
- Opportunity to gain deep expertise in designing for a global e-commerce platform.
- Learn to navigate the complexities of working with diverse stakeholders across multiple markets.
- Develop skills in data-driven design and measuring the impact of design solutions on key business metrics.
📝 Enhancement Note: The design challenges are identified based on the scope of the role, the company's multi-market operation, and the nature of e-commerce platforms. The growth opportunities are aligned with the challenges, suggesting areas where a designer can develop their skills and expertise within this role.
💡 Interview Preparation
Design Process Questions:
- Be prepared to discuss your end-to-end design process, from problem definition and research to ideation, testing, and implementation. Use examples from your portfolio.
- Describe how you approach solving complex design problems and how you simplify user experiences.
- Explain how you incorporate user research and data into your design process.
Company Culture Questions:
- Research ShopBack's business model, target audience, and competitive landscape in the e-commerce space.
- Be prepared to discuss how your values align with ShopBack's DNA (Grit, Hunger, Speed, Impact, Growth).
- Ask thoughtful questions about the design team structure, collaboration with other teams, and the design culture at ShopBack.
Portfolio Presentation Strategy:
- Select 2-3 projects that best showcase your relevant experience in product design, particularly in complex domains or e-commerce.
- Structure your presentation around the problem, your process, key design decisions, and the impact of your work.
- Be ready to articulate your rationale behind design choices and discuss trade-offs you made.
📝 Enhancement Note: The interview preparation advice is tailored to the specific requirements of the role and the company's emphasis on process, data, collaboration, and cultural fit. The portfolio presentation strategy focuses on showcasing relevant experience and demonstrating a strong understanding of the design process and impact.
📌 Application Steps
To apply for this design position:
- Submit your application through this link
- Ensure your online portfolio is up-to-date, easily accessible, and includes detailed case studies demonstrating your product design process and impact.
- Tailor your resume to highlight relevant experience in digital product design, UI/UX, user research, and collaboration with cross-functional teams, incorporating relevant keywords.
- Prepare to discuss your experience with e-commerce or similar complex platforms during the interview process.
- Research ShopBack's products, user base, and recent news to demonstrate your interest and understanding of the company.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.