Product Designer (all genders)

📍 Job Overview

Job Title: Product Designer (all genders)

Company: HRS Group

Location: Ho Chi Minh City, Hồ Chí Minh, Vietnam

Job Type: Full-time

Category: Product Design

Date Posted: 2025-06-16T00:00:00

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Remote OK (Specific remote details not explicitly stated, but "Remote OK" derived from AI analysis)

🎨 Role Summary

• Design intuitive and seamless user experiences for complex corporate travel, lodging, and meeting booking platforms, focusing on usability and efficiency.
• Collaborate closely with a cross-functional Product Trio (Product Manager, Designer, Engineer) to identify user problems, validate hypotheses, and translate insights into impactful design solutions.
• Lead and execute qualitative and quantitative user research activities to uncover actionable insights and drive data-informed design decisions.
• Contribute to and maintain a proprietary Design System to ensure consistency, scalability, and efficiency across all product platforms.

🖼️ Primary Responsibilities

• Take ownership of usability within the product lifecycle, focusing on eliminating friction points and ensuring designs meet user expectations with clarity and ease.
• Partner with Product Managers and Engineers in the discovery phase to identify customer problems, explore potential solutions, and validate hypotheses through research and rapid prototyping.
• Plan, conduct, and analyze user research activities, including interviews, contextual inquiries, workshops, and usability tests, to gather actionable insights.
• Translate research findings into interactive prototypes and pixel-perfect designs, ensuring usability and simplicity for complex workflows and using narrative documentation (like Amazon 6-pager method) to initiate change.
• Collaborate closely with engineers during the implementation phase to ensure design quality and consistency, ensuring implemented designs are measurable and iterated upon until defined goals are achieved.
• Enhance and maintain the proprietary Design System to ensure consistency and scalability across all HRS platforms.
• Directly contribute to shaping an intuitive platform for booking workspaces, meeting rooms, and accommodations, improving the experience for business travelers and corporate bookers.
• Seamlessly integrate designs with third-party applications, ensuring a cohesive user experience.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically preferred for a role of this seniority. Equivalent practical experience demonstrating a strong portfolio and track record of successful product design is also highly valued.

Experience: 5+ years of professional experience in Product Design, with a strong portfolio showcasing work on B2B and/or B2C products, particularly those simplifying complex processes into intuitive interfaces. Experience in the travel technology or related enterprise software domain is beneficial.

Required Skills:

• Extensive experience in Product Design, with a focus on simplifying complex processes and creating intuitive user interfaces.
• Strong expertise in usability testing methodologies and addressing usability risk through hypothesis-driven design and continuous iteration.
• Demonstrated ability to work in a data-focused manner, using analytics and research insights to inform design decisions.
• Proven collaborative mindset, thriving within a cross-functional team structure (Product Trio: PM, Designer, Engineer).
• Proficiency in industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Experience with research platforms (e.g., Miro for collaboration/whiteboarding, Dovetail for research analysis, User Interviews for participant recruitment).
• Solid understanding of user-centered research methods and the ability to translate research findings into actionable design solutions.
• Excellent written and spoken communication skills in English, with the ability to effectively advocate for usability and align diverse stakeholders.
• Passion for agile product development methodologies and a clear understanding of modern Discovery and Delivery practices.

Preferred Skills:

• Experience designing for the B2B/Enterprise space, particularly within travel technology, corporate booking platforms, or related complex workflow systems.
• Experience contributing to or maintaining a Design System.
• Familiarity with narrative documentation methods, such as the Amazon 6-pager method.
• Experience with analytics tools to measure the impact of design decisions.
• Knowledge of front-end development basics (HTML, CSS, JavaScript) to facilitate better collaboration with engineers.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Your portfolio should clearly demonstrate your experience in designing complex digital products, particularly those that simplify intricate workflows or address B2B/Enterprise challenges.
• Include detailed case studies that walk through your design process from problem identification and research through ideation, prototyping, testing, and final implementation.
• Showcase examples of how you've used user research and data to inform your design decisions and measure the impact of your work.
• Highlight projects where you collaborated effectively within a cross-functional team (e.g., with Product Managers, Engineers, and other stakeholders).

Process Documentation:

• For each case study, clearly articulate the problem you were trying to solve, your research methodology (qualitative and quantitative), and the key insights you uncovered during the discovery phase.
• Detail your ideation process, including sketches, wireframes, and iterations, explaining the rationale behind your design choices.
• Describe your validation and testing approaches, including usability testing methods and how user feedback influenced your design iterations.

💵 Compensation & Benefits

Salary Range: While a specific salary range is not provided in the original text, based on the location (Ho Chi Minh City, Vietnam), the experience level (Mid-Senior, 5+ years), and the industry (Travel Tech, IT Services), a competitive salary range in the local market for a Product Designer at this level would likely fall between VND 45,000,000 and VND 80,000,000 per month (approximately USD $1,800 - $3,200 per month). This estimate is based on general market data for tech roles in Ho Chi Minh City and should be considered a guideline. Cost of living and specific company compensation structures can influence this range.

Benefits:

• Competitive fixed monthly salary.
• Access to necessary work equipment and mobility support.
• Annual or multi-year bonus potential, aligned with market standards.
• Opportunity to be part of a global network and a "Tribe of Intrapreneurs" dedicated to renewing the travel industry.
• Entrepreneurial driven environment offering full ownership and focus on execution.
• Opportunities for personal and professional growth through continuous learning and a culture of retrospectives and continuous improvement.
• Contribution to a greater mission of making business life better, smarter, and more sustainable.

Working Hours: The role is described as full-time, typically implying a standard work week (e.g., 40 hours). The focus on agile product development and iterative delivery suggests a dynamic work environment where flexibility may be required depending on project needs and collaboration with global teams.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Travel Technology / IT Services and IT Consulting. HRS Group is a market leader in the global business travel market, specializing in corporate lodging, group travel, long stay, and meetings.

Company Size: 501-1,000 employees globally, with over 850 employees in more than 35 offices worldwide. This size suggests a well-established company with structured teams and processes, but still agile enough for individual impact.

Founded: 1972. With over two decades of proprietary data and a long history, HRS has significant experience and market presence in the travel industry.

Team Structure:

• The Product Management department is a critical function collaborating with cross-functional teams (Product, Engineering, Marketing, Sales).
• Product Designers operate within a "Product Trio" model alongside a Product Manager and an Engineer, emphasizing close collaboration and shared ownership.
• Teams own the program backlog, define product increments and releases, and are responsible for product vision, roadmap, pricing, licensing, and ROI.

Methodology:

• Operates based on HRS' leadership principles, prioritizing customer success and challenging the status quo.
• Utilizes analytics and data to prioritize features and meet business goals.
• Embraces agile product development and modern Discovery and Delivery practices.
• Employs narrative documentation methods like the Amazon 6-pager method for strategic design execution and initiating change initiatives.
• Focuses on continuous improvement and learning from retrospectives.

Company Website: https://www.hrs.com/enterprise/hrsgroup/

📈 Career & Growth Analysis

Design Career Level: This role is positioned at a Mid-Senior level (5+ years of experience), indicating expectations for significant individual contribution, leadership in design initiatives, and mentorship potential for more junior designers. The focus on usability ownership and strategic design execution aligns with the responsibilities of an experienced product designer.

Reporting Structure: While not explicitly stated, Product Designers typically report to a Design Lead, Design Manager, or Head of Product Design within the Product organization. Their close collaboration within the Product Trio suggests a relatively flat structure within feature teams, with reporting lines likely within the design discipline for career development and mentorship.

Design Impact: Design has a significant impact on the product and business outcomes. The role description emphasizes tackling usability risk, improving the traveler experience, driving measurable cost savings, boosting compliance, and increasing corporate program adoption. Design is seen as a key driver for delivering measurable value to both users and the business.

Growth Opportunities:

• Opportunity to deepen expertise in the travel technology and enterprise B2B design space, working on complex, global-scale solutions.
• Professional development through continuous learning, internal training, and a culture of retrospectives and continuous improvement.
• Potential for advancement within the design team, potentially leading to senior or lead design roles, or specializing in areas like design systems or research.
• Exposure to a global network and collaboration with teams across different locations, fostering a broader perspective on design challenges and solutions.

🌐 Work Environment

Studio Type: The description suggests a collaborative office environment in Ho Chi Minh City, though the role is listed as "Remote OK," implying flexibility for remote work. The focus on cross-functional collaboration within the Product Trio suggests a blend of individual work and close team interaction.

Office Location(s): Ho Chi Minh City, Vietnam. HRS has multiple global offices, but this role is specifically located in Ho Chi Minh City.

Design Workspace Context:

• The emphasis on collaboration within the Product Trio suggests a workspace that facilitates close communication and co-creation between designers, product managers, and engineers.
• Access to design tools (Figma, Miro) and research platforms indicates a technology-enabled workspace that supports modern design workflows.
• The culture of retrospectives and continuous improvement implies a supportive environment for sharing feedback and learning from each other.

Work Schedule: Full-time (typically 40 hours/week). The "Remote OK" status suggests flexibility in work location, which can impact daily schedules depending on time zone differences for collaboration with global teams.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial Screening: Likely includes a review of your resume and portfolio to assess relevant experience and the quality of your design work.
• Portfolio Review/Presentation: You will likely be asked to present and discuss key case studies from your portfolio, focusing on your process, problem-solving approach, and the impact of your designs. Be prepared to explain your role within the Product Trio or similar collaborative structures.
• Behavioral and Technical Interviews: Interviews with hiring managers, team leads, and potentially other team members (PMs, Engineers) to assess your skills, experience, collaboration style, and cultural fit. Questions will likely focus on your experience with usability testing, user research, agile methodologies, and simplifying complex workflows.
• Design Challenge or Whiteboarding Session: May involve a take-home design exercise or a live whiteboarding session to assess your problem-solving skills, design thinking process, and ability to articulate your design decisions under pressure. The challenge may involve a scenario related to corporate travel or booking platforms.
• Final Interviews: Discussions with senior leadership to assess strategic thinking, leadership potential, and alignment with company values and the design team's vision.

Portfolio Review Tips:

• Curate your portfolio to prominently feature projects where you simplified complex B2B or B2C workflows, demonstrating your expertise in usability and user-centered design.
• For each case study, provide a clear narrative that outlines the problem, your research approach, your design process (including iterations and rationale), and the measurable impact of your solution.
• Highlight your collaboration within cross-functional teams, showcasing how you worked with Product Managers and Engineers.
• Include examples of how you used data and user feedback to inform your design decisions and validate hypotheses.
• If you have experience with Design Systems or specific documentation methods like the Amazon 6-pager, consider including examples or discussing your experience.

Challenge Preparation:

• If given a take-home challenge, allocate sufficient time to thoroughly understand the problem, conduct basic research (if applicable), and develop a well-thought-out solution. Structure your presentation clearly, explaining your process and design rationale.
• For a whiteboarding session, practice articulating your design process and thinking out loud. Focus on understanding the problem, exploring different solutions, and explaining your choices clearly and concisely.
• Be prepared to discuss how you would approach validating your design solution through testing and how you would measure its success.

ATS Keywords:

• Design Skills: Product Design, UI/UX Design, User Experience Design, User Interface Design, Usability Testing, User Research, Qualitative Research, Quantitative Research, Hypothesis Validation, Design Thinking, Strategic Design, Interaction Design, Visual Design, Prototyping, Wireframing, Information Architecture, Data-Focused Design, Iterative Design, Design Strategy, Problem Solving, Customer Experience, Simplifying Complex Processes.
• Tools: Figma, Miro, Dovetail, User Interviews, Sketch, Adobe Creative Suite, InVision, Axure, Zeplin, Abstract, GitHub (for design version control).
• Methodologies: Agile, Scrum, Kanban, Lean UX, Design Sprints, User-Centered Design, Discovery, Delivery, Continuous Iteration, A/B Testing, Usability Studies, Contextual Inquiry.
• Soft Skills: Collaboration, Communication (Written and Spoken English), Stakeholder Management, Advocating for Usability, Cross-Functional Collaboration, Teamwork, Critical Thinking, Adaptability, Ownership, Radical Candid Feedback.
• Industry Terms: Travel Tech, Corporate Travel, Business Travel, Lodging-as-a-Service (LaaS), Meeting-as-a-Service (MaaS), Workforce-as-a-Service (WaaS), Enterprise Software, B2B, B2C, Corporate Booking, Travel Management, API Design (from a user perspective), Design System, Narrative Documentation (Amazon 6-pager).

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Expected to be highly proficient in Figma for UI design, prototyping, and collaboration, given its prevalence in modern product design workflows and collaborative features.
• Miro: Used for collaboration, whiteboarding, brainstorming, and potentially structuring research findings and design thinking exercises. Proficiency in using Miro for remote and in-person collaboration is likely required.
• Sketch / Adobe Creative Suite: While Figma is explicitly mentioned, familiarity with other industry-standard design tools like Sketch or Adobe Creative Suite (Photoshop, Illustrator) may be beneficial, especially for working with legacy assets or specific visual design tasks.

Collaboration & Handoff:

• Miro: Facilitates real-time collaboration and shared workspaces for the Product Trio and other stakeholders.
• Handoff Tools: While not explicitly mentioned, tools like Zeplin, Abstract, or directly using Figma's inspection features are commonly used for design-to-developer handoff, ensuring design specifications and assets are clearly communicated.
• Documentation Tools: Tools supporting narrative documentation, potentially including internal wikis or document collaboration platforms, are used for methods like the Amazon 6-pager.

Research & Testing:

• Dovetail: Used for organizing, analyzing, and synthesizing qualitative user research data (interviews, observations). Experience with Dovetail or similar research repositories is valuable.
• User Interviews: A platform used for recruiting and managing participants for user research activities, such as interviews and usability tests.
• Usability Testing Platforms: Familiarity with tools for conducting remote or in-person usability tests (e.g., UserTesting.com, Maze, Lookback) is likely expected to address usability risk.
• Analytics Tools: Tools for measuring the impact of design decisions and gathering quantitative data on user behavior are essential for a data-focused approach. Specific tools are not mentioned, but experience with platforms like Google Analytics, Mixpanel, or Amplitude is beneficial.

👥 Team Culture & Values

Design Values:

• Customer Success Focused: Putting the customer view first and striving for customer success over purely commercial success, ensuring designs genuinely solve user problems and deliver value.
• Challenging the Status Quo: Thinking and acting big, constantly leaving comfort zones to achieve growth and innovate within the travel industry.
• Learning Pioneers: Continually seeking to improve processes, products, commercial models, technologies, and ways of working, fostering a culture of curiosity and growth.
• Ownership and Execution Focus: Taking ownership of the entire customer experience and being passionately dedicated to renewing the travel industry through effective execution.
• Radical Candor: Providing and being receptive to radical candid feedback to help team members develop and become their best.

Collaboration Style:

• Product Trio Model: Close, daily collaboration between Product Managers, Designers, and Engineers as the core unit for discovery and delivery.
• Cross-Functional Integration: Collaboration extends beyond the trio to include marketing, sales, and other stakeholders to ensure product success and alignment.
• Data-Driven Decisions: Collaboration includes using analytics and data to inform decisions and prioritize features.
• Iterative Delivery: Working closely with engineers during implementation and iterating based on feedback and data until defined goals are achieved.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Simplifying Complexity: Designing intuitive experiences for complex corporate travel workflows involving diverse user needs (travelers, agents, meeting planners) and integrating with multiple third-party systems. This requires a strong ability to break down complex problems and create clear, user-friendly interfaces.
• Usability Ownership: Taking primary responsibility for identifying and addressing usability risks throughout the product lifecycle, which requires proactive research, testing, and advocacy for user needs.
• Data-Driven Design: Effectively using qualitative and quantitative data to inform design decisions and measure the impact of design solutions, requiring strong analytical skills and comfort working with data.
• Contributing to a Design System: Actively enhancing and maintaining the proprietary Design System, which involves understanding scalability, consistency, and the impact of design decisions across multiple platforms.

Learning & Development Opportunities:

• Opportunity to become an expert in the specific vertical of corporate travel technology and its unique design challenges.
• Growth in strategic design thinking by partnering in the discovery process and using methods like the Amazon 6-pager.
• Enhanced skills in data-driven design and user research methodologies through continuous practice and analysis.
• Development of collaboration and communication skills by working closely within the Product Trio and with diverse stakeholders.
• Contribution to a global design system, fostering skills in design operations and scalable design practices.

💡 Interview Preparation

Design Process Questions:

• Describe a time you successfully simplified a complex workflow through your design. Walk me through your process. (Preparation: Select a relevant case study from your portfolio and be prepared to detail each step of your design process, from understanding the problem to testing and implementation.)
• How do you identify and address usability risks in your design process? Provide specific examples. (Preparation: Prepare examples of how you've used usability testing and other research methods to uncover issues and iterate on designs.)
• Describe your experience working within a cross-functional team (e.g., with Product Managers and Engineers). How do you ensure effective collaboration and communication? (Preparation: Reflect on past experiences in collaborative teams and be ready to discuss your approach to communication, feedback, and shared ownership.)

Company Culture Questions:

• What does "customer success over commercial success" mean to you in the context of product design? (Preparation: Research HRS Group's values and be prepared to discuss how you prioritize user needs and long-term value in your design decisions.)
• How do you approach challenging the status quo in your design work? Share an example. (Preparation: Think about times you've pushed for innovative solutions or questioned existing approaches to improve a product.)
• Describe a time you received radical candid feedback. How did you respond and what did you learn? (Preparation: Reflect on experiences receiving constructive criticism and how you used it for growth.)

Portfolio Presentation Strategy:

• Select 2-3 strong case studies that best demonstrate your experience with simplifying complex processes, usability testing, data-driven design, and cross-functional collaboration, particularly in the B2B or enterprise space if applicable.
• For each case study, structure your presentation to clearly articulate the problem, your research and discovery process, your design iterations and rationale, how you collaborated with the team, and the measurable impact of your design.
• Be prepared to discuss the specific tools you used in each project and how they facilitated your workflow and collaboration.
• Practice presenting your case studies concisely and engagingly, highlighting key insights and your thinking process.

📌 Application Steps

To apply for this design position:

• Submit your application through this link.
• Customize your resume and cover letter to highlight your experience in product design, usability testing, user research, and working within cross-functional teams, specifically mentioning relevant tools and methodologies.
• Prepare a compelling portfolio that showcases your best work, focusing on case studies that demonstrate your process for simplifying complex problems and the measurable impact of your designs. Tailor your portfolio presentation to the specific requirements of this role.
• Research HRS Group, their products, and their presence in the corporate travel technology market to demonstrate your understanding of the industry and the company's mission.
• Be prepared to discuss your experience with agile product development, data-driven design, and contributing to design systems during the interview process.