Manager, UX Design

📍 Job Overview

Job Title: Manager, UX Design

Company: Gainsight

Location: POL - Wrocław

Job Type: FULL_TIME

Category: UX Design

Date Posted: 2025-06-13T00:00:00

Experience Level: 5-10 years

Remote Status: On-site

🎨 Role Summary

• Lead the user experience vision and execution for Gainsight's emerging product suite, including Customer Community, Customer Education, and Product Experience.
• Manage and mentor a small, dedicated UX design team, fostering growth and design excellence.
• Drive the integration of AI-driven workflows and agent-based interactions into core product experiences, enhancing automation and intelligent assistance for users.
• Collaborate cross-functionally with global engineering teams, product managers, and stakeholders to deliver intuitive, scalable, and high-impact SaaS solutions.

🖼️ Primary Responsibilities

• Define and champion the user experience vision across three key SaaS products: Customer Community, Customer Education, and Product Experience, ensuring alignment with business objectives and user needs.
• Lead and provide mentorship to a small team of UX designers, guiding their professional development and upholding design best practices.
• Develop and maintain a comprehensive design system that promotes consistency, usability, and efficient collaboration between design and engineering teams.
• Create detailed wireframes, interactive prototypes, and high-fidelity design mockups, specifically incorporating AI and automation-driven interaction patterns.
• Partner closely with global engineering teams to facilitate seamless design handoff, ensure technical feasibility, and advocate for accessibility standards (WCAG, ADA compliance).
• Collaborate with product management and other stakeholders to prioritize UX initiatives, gather user feedback, and conduct continuous usability testing to validate design decisions.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically preferred for this level of UX leadership role, demonstrating a foundational understanding of design principles and user research methodologies.

Experience: Minimum 5+ years of hands-on UX/UI design experience is required, with a significant emphasis on designing complex SaaS products within a B2B environment. At least 2 years of experience in a leadership capacity, such as a Lead Designer or Manager, guiding teams and design strategy is essential. A strong portfolio showcasing successful design projects, particularly those involving B2B software, AI integration, and leadership contributions, is expected.

Required Skills:

• Proven expertise in UX/UI design principles, including interaction design, visual design, and information architecture.
• Strong proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or equivalent.
• Demonstrated experience in user research methodologies, including usability testing, interviews, surveys, and synthesizing findings into actionable design insights.
• Experience designing for complex SaaS applications, understanding the nuances of B2B workflows and enterprise user needs.
• Experience with AI-driven experiences, automation workflows, or agent-based interactions, including designing intuitive interfaces for AI capabilities.
• Proven ability to lead and mentor a small design team, providing guidance, feedback, and fostering professional growth.
• Experience developing and maintaining design systems to ensure consistency and scalability across multiple products.
• Excellent collaboration skills, with the ability to work effectively with global, cross-functional teams (engineering, product, customer success).
• Strong stakeholder management and communication skills, capable of articulating design decisions and advocating for user needs to diverse audiences.

Preferred Skills:

• Familiarity with customer success, CRM, or enterprise SaaS platforms, understanding the specific challenges and user behaviors in this domain.
• Understanding of front-end development principles (HTML, CSS) and experience working closely with developers; React knowledge is a plus.
• Knowledge of accessibility standards (WCAG, ADA compliance) and best practices for creating inclusive digital experiences.
• Experience integrating AI-driven UX patterns and conversational interfaces into SaaS applications.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Present a curated selection of projects that showcase your end-to-end design process, from initial research and problem definition to final UI implementation and iteration.
• Include detailed case studies for complex SaaS products, specifically highlighting projects that demonstrate experience with B2B workflows, enterprise software, and integrating advanced features like AI or automation.
• Visually present your designs with attention to detail, demonstrating strong UI design skills, typography, color theory, and layout principles, ensuring high-fidelity mockups and clear visual communication.
• If applicable, include examples of design system contributions, component library development, or how you've leveraged existing design systems in your work.

Process Documentation:

• Clearly document your research and discovery process, including methodologies used (e.g., user interviews, surveys, competitive analysis), key findings, and how insights informed your design decisions.
• Illustrate your ideation and iteration methods, showing sketches, wireframes, prototypes, and how you explored different design solutions to address user needs and business goals.
• Explain your approach to validation and testing, including usability testing methods, how you gathered feedback, and how it influenced subsequent design iterations.

💵 Compensation & Benefits

Salary Range: While the specific salary range is not provided, based on market research for UX Design Manager roles in Wrocław, Poland, with 5-10 years of experience and a focus on B2B SaaS and AI integration, a competitive B2B contract rate would likely fall within the range of PLN 20,000 - 35,000+ gross per month. This estimate is based on publicly available salary data for similar roles in the region, considering the specialized nature of the role (leadership, AI, complex SaaS) and the B2B contract type, which often includes a higher gross rate in lieu of traditional employee benefits directly in the salary figure.

Benefits:

• Private Medical Care - Enelmed: Comprehensive premium package fully covered by Gainsight. Includes priority client status for select appointments. Option to include a partner with 100% coverage by Gainsight, subject to a 12-month commitment for the partner.
• Multisport Card: Access to a network of fitness facilities through Benefit Systems. Gainsight covers 70% of the card cost, with the remaining 30% deducted from the monthly salary. Option to include a partner (parental coverage not available). Flexibility to change facilities monthly.
• Flexible Work Environment: While the role is listed as on-site in Wrocław, the company promotes a flexible work environment, suggesting potential for some flexibility in daily routines, though the primary work location is the office.
• Quarterly Recharge Days: Dedicated time off each quarter to help employees rest and recharge, promoting well-being and preventing burnout.

Working Hours: As a full-time role, standard working hours are expected, likely around 40 hours per week. The mention of a flexible work environment suggests some autonomy in managing one's schedule to support creative flow and collaboration across different time zones, especially given the global nature of the engineering teams.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Software Development, specifically focused on Customer Success, Customer Experience Management, and Product Experience platforms within the B2B SaaS sector. Gainsight operates in a dynamic market focused on helping companies build durable businesses through enhanced customer engagement and retention.

Company Size: Gainsight has over 1000 employees globally (LinkedIn indicates 1,001-5,000 employees). This size suggests a well-established company with defined processes, but also the potential for growth and impact within specific product areas.

Founded: While the founding date isn't explicitly stated in the provided text, Gainsight has been operating long enough to be considered a leader in the Customer Success space, having joined the Vista Equity Partners portfolio in 2020 and receiving awards for engineering advancements. Their history likely influences a culture focused on innovation and customer value.

Team Structure:

• The role involves leading a "small UX team," indicating a focused group of designers dedicated to the emerging products suite (Community, Education, Product Experience).
• Collaboration is heavily emphasized with "global engineering teams," suggesting a distributed team model and the need for strong remote collaboration skills and experience working across different time zones.
• The UX team will work closely with product managers, customer success teams, and leadership, indicating a collaborative and cross-functional approach to product development.

Methodology:

• The emphasis on user research, usability testing, and incorporating user feedback points to a user-centered design methodology.
• Developing and maintaining a design system suggests a commitment to scalable design practices and potentially an iterative or agile development process.
• The focus on AI-driven workflows indicates an interest in leveraging cutting-edge technology and potentially exploring design thinking approaches for complex, intelligent systems.

Company Website: https://www.gainsight.com

📈 Career & Growth Analysis

Design Career Level: This role is positioned as a Manager/Lead UX Designer, indicating a mid-to-senior level position with both hands-on design responsibilities and leadership duties. It's a step up from a senior individual contributor, requiring the ability to not only execute design work but also guide others and influence product strategy.

Reporting Structure: The role involves leading a small UX team and collaborating with global engineering teams and product management. The specific reporting structure (e.g., reporting to a Director of UX, VP of Product) is not explicitly stated but would likely be within the Product or Engineering organization, potentially reporting to a leader overseeing the emerging products portfolio.

Design Impact: The position has significant design impact as it is responsible for defining the UX vision for multiple emerging products. The work will directly influence the user experience for Gainsight's customers and their end-users, particularly in areas of customer engagement, education, and product adoption.

Growth Opportunities:

• Team Leadership Expansion: Opportunity to potentially grow the small UX team under your management as the emerging products portfolio expands.
• Strategic Influence: Increased opportunity to influence product strategy and roadmap decisions by advocating for user needs and design best practices at a leadership level.
• Specialization in AI/Emerging Tech: Develop deep expertise in designing AI-driven experiences within a B2B SaaS context, a rapidly growing and in-demand skill area.
• Cross-Product Impact: Potential to eventually influence UX across Gainsight's broader product portfolio beyond the emerging products suite.

🌐 Work Environment

Studio Type: The role is listed as "On-site" in Wrocław, suggesting a traditional office-based work environment. The mention of a "flexible work environment" might imply some degree of hybrid work potential or flexibility within the office setting, but the primary location is the physical office.

Office Location(s): The primary location for this role is Wrocław, Poland. Gainsight also has offices in the US, UK, Netherlands, Israel, Japan, and India, which is relevant for collaboration with global engineering teams.

Design Workspace Context:

• An on-site environment in Wrocław likely provides dedicated workspace for the UX team, fostering in-person collaboration, whiteboarding sessions, and team building.
• The office setup should support creative work, potentially including access to collaborative tools, meeting rooms equipped for remote communication with global teams, and comfortable areas for focused design work.
• Being on-site facilitates direct interaction with local team members, including potentially local engineering or product counterparts, enabling spontaneous collaboration and quicker feedback loops.

Work Schedule: Standard full-time hours with the primary work location in Wrocław. While there's mention of a flexible work environment, the on-site requirement means the majority of working time will be spent in the office. Collaboration with global teams will require flexibility to accommodate different time zones, potentially involving some early morning or late evening calls.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial Screening: Expect an initial conversation with a recruiter to assess basic qualifications, experience, and interest in the role. Be prepared to discuss your background and why you are interested in Gainsight and this specific UX leadership position.
• Portfolio Review/Presentation: A key step will involve presenting your portfolio to the hiring manager and potentially other design team members. Focus on showcasing your B2B SaaS experience, leadership contributions, and projects involving complex workflows or AI integration. Be ready to walk through your design process in detail for selected case studies.
• Design Challenge/Case Study Deep Dive: You may be given a design challenge related to Gainsight's product areas or asked to do a deep dive into one of your portfolio case studies, potentially involving a whiteboarding session or collaborative design exercise to assess your problem-solving skills and design thinking.
• Team and Stakeholder Interviews: Interviews with members of the UX team, engineering leads, product managers, and potentially leadership to assess your collaboration skills, cultural fit, and ability to work effectively in a cross-functional environment. Be prepared to discuss your experience leading teams and managing stakeholders.
• Final Interview(s): Final discussions with key stakeholders or leadership to evaluate overall fit, strategic thinking, and leadership potential within the organization.

Portfolio Review Tips:

• Tailor your portfolio presentation to highlight projects most relevant to B2B SaaS, UX leadership, and experience with complex systems or AI integration.
• Structure your case studies to clearly articulate the problem, your role, your design process (research, ideation, testing), key decisions, challenges faced, and the impact of your design work.
• Use visuals effectively to showcase your UI design skills, wireframes, prototypes, and user flows. Ensure clarity and attention to detail.
• Be prepared to discuss the "why" behind your design decisions and articulate your design rationale clearly and concisely.

Challenge Preparation:

• If a design challenge is given, clarify the scope, deliverables, and time constraints upfront.
• Approach the challenge by clearly defining the problem, outlining your process, and focusing on user needs and business goals.
• Be prepared to articulate your thought process and design rationale during the presentation of your solution.
• Practice presenting your work and be ready to discuss alternatives and trade-offs.

ATS Keywords:

• Design Skills: UX Design, UI Design, Interaction Design, User Research, Usability Testing, Prototyping, Wireframing, Design Systems, Information Architecture, Visual Design, Design Thinking, User-Centered Design, Accessibility, WCAG, ADA Compliance, Design Leadership, Team Management, Mentoring, Design Strategy, Product Design, SaaS, B2B, AI-Driven Experiences, Automation, Agent-Based Workflows, Customer Success, Customer Experience, Product Experience, Community Platform, Education Platform.
• Tools: Figma, Sketch, Adobe XD, InVision, Zeplin, JIRA, Confluence, UserTesting.com, Lookback.io.
• Methodologies: Agile, Scrum, Lean UX, Design Sprints, Iterative Design, Cross-Functional Collaboration, Stakeholder Management, Design Critique.
• Soft Skills: Communication, Collaboration, Problem-Solving, Critical Thinking, Leadership, Mentorship, Presentation Skills, Empathy, Adaptability.
• Industry Terms: SaaS, B2B, Customer Success, CRM, Enterprise Software, Product Adoption, Customer Retention, Churn Prevention, AI, Machine Learning, Generative AI.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma, Sketch, or equivalent design tools: Proficiency in at least one of these industry-standard tools is required for creating wireframes, prototypes, and high-fidelity visual designs. Experience with collaborative features within these tools is valuable for working with a team.
• Prototyping Tools: Experience with tools like InVision, Figma Prototyping, or similar to create interactive prototypes for usability testing and stakeholder reviews.

Collaboration & Handoff:

• Design System Management: Experience with tools or platforms used for developing, maintaining, and distributing a design system (e.g., Zeroheight, Storybook integrated with design tools).
• Handoff Tools: Familiarity with tools like Zeplin, Avocode, or the handoff features within Figma/Sketch to facilitate clear communication and asset delivery to engineering teams.
• Project Management Tools: Experience working with tools like JIRA or Confluence for tracking design tasks, collaborating with product and engineering, and documenting design decisions.

Research & Testing:

• Usability Testing Platforms: Experience with remote or in-person usability testing tools (e.g., UserTesting.com, Lookback.io, Maze) to gather user feedback and validate designs.
• Survey Tools: Familiarity with tools like SurveyMonkey or Google Forms for creating and distributing user surveys.
• Analytics Tools: Basic understanding of how design decisions can be informed by product analytics tools (e.g., Pendo, Amplitude) to measure user behavior and design impact (though deep expertise in analytics may not be required).

👥 Team Culture & Values

Design Values:

• Human-First Approach: Gainsight emphasizes being "living proof you can win in business while being human-first." This value likely translates to the design team prioritizing empathy, understanding user needs deeply, and designing solutions that are not only effective but also considerate of the human element.
• User-Centered Design: The strong emphasis on user research, usability testing, and incorporating user feedback indicates a core design value centered around the user. Design decisions are likely driven by a deep understanding of user problems and goals.
• Collaboration and Alignment: The need to collaborate closely with global engineering teams, product managers, and other stakeholders suggests a value placed on teamwork, open communication, and aligning design efforts with broader company goals.
• Innovation and AI Integration: The focus on incorporating AI-driven workflows points to a culture that values innovation, exploring new technologies, and pushing the boundaries of the user experience in intelligent systems.

Collaboration Style:

• Cross-Functional Partnership: Collaboration with engineering, product, and customer success teams is central to this role, indicating a collaborative style that values input from different disciplines throughout the design process.
• Design Critique Culture: While not explicitly stated, a healthy design team typically engages in regular design critiques to provide and receive feedback, fostering continuous improvement and shared learning.
• Knowledge Sharing: Contributing to and maintaining a design system suggests a collaborative approach to building reusable components and sharing design knowledge across the team and potentially with engineering.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Designing for Complexity: Creating intuitive and scalable experiences for complex B2B SaaS products with multiple features and user workflows. This requires strong information architecture and interaction design skills.
• Integrating AI Seamlessly: Designing AI-driven workflows and agent-based interactions that are helpful, transparent, and seamlessly integrated into the user experience without causing confusion or frustration.
• Leading a Distributed Team: Effectively managing and mentoring a small UX team while collaborating with global engineering teams across different time zones, requiring strong communication and remote collaboration skills.
• Balancing User Needs with Business Goals: Constantly balancing the needs and feedback of users with the business objectives and technical constraints of the product.

Learning & Development Opportunities:

• Deepening Expertise in AI/UX: Opportunity to become a subject matter expert in designing user experiences for AI-powered applications within the B2B SaaS space.
• Leadership Development: Further develop leadership and team management skills by guiding a small design team and influencing product strategy.
• Cross-Functional Collaboration Mastery: Enhance skills in collaborating with diverse global teams and managing stakeholders across different departments.
• Contribution to Design Culture: Opportunity to significantly influence and shape the design culture, processes, and best practices within Gainsight, particularly for the emerging products team.

💡 Interview Preparation

Design Process Questions:

• "Walk me through your end-to-end design process for a complex B2B SaaS project. How did you approach user research, synthesis, ideation, and testing?" (Prepare a detailed case study from your portfolio to illustrate your process).
• "Describe a time you had to design for a challenging technical constraint or integrate a new technology like AI into a product. What was your approach?" (Focus on problem-solving and adaptation).
• "How do you incorporate user feedback and usability testing into your design process? Provide an example of how user insights led to a significant design iteration." (Highlight your user-centered approach and impact).

Company Culture Questions:

• "Gainsight emphasizes being 'human-first.' What does this value mean to you in the context of UX design, and how would you embody it in this role?" (Research Gainsight's values and relate them to your design philosophy).
• "How do you approach collaboration with engineering and product management teams, especially in a global, distributed environment?" (Provide examples of successful cross-functional collaboration).
• "How do you measure the success and impact of your design work?" (Discuss relevant metrics and outcomes from your past projects).

Portfolio Presentation Strategy:

• Select 2-3 strong case studies that best demonstrate your experience with B2B SaaS, complex workflows, AI integration (if applicable), and your design leadership.
• For each case study, clearly articulate the problem, your role, your process, key design decisions, and the impact of your work. Use the STAR method (Situation, Task, Action, Result) where appropriate.
• Focus on storytelling – guide the interviewer through your journey and thought process for each project.
• Be prepared to answer questions about specific design choices, challenges, and trade-offs.

📌 Application Steps

To apply for this design position:

• Submit your application through this link
• Customize your resume to highlight your experience in B2B SaaS UX design, leadership roles, experience with AI or complex systems, and relevant skills and tools mentioned in the job description. Use relevant ATS keywords throughout your resume.
• Prepare a compelling design portfolio that includes detailed case studies demonstrating your end-to-end design process, focusing on projects relevant to complex B2B software and showcasing your leadership contributions. Ensure your portfolio clearly articulates the problem, your process, and the impact of your work.
• Practice presenting your portfolio and walking through your case studies, focusing on clearly articulating your design rationale and problem-solving approach. Be ready to discuss your experience leading teams and collaborating cross-functionally.
• Research Gainsight's products, target audience, and company values (especially the "human-first" mission) to understand their business context and prepare to discuss how your skills and experience align with their needs and culture.