📍 Job Overview
Job Title: Intern, UX
Company: Rakuten Viki
Location: Singapore
Job Type: FULL_TIME, INTERN
Category: UX Design
Date Posted: 2025-06-11T00:00:00
Experience Level: Intern (0-2 years)
Remote Status: On-site
🎨 Role Summary
- Contribute to the UX design process for a global entertainment streaming platform specializing in Asian content.
- Gain hands-on experience in user research, usability testing, and prototyping for a large-scale product with millions of users.
- Collaborate closely with experienced UX designers, Product Managers, and engineers in a cross-functional team environment.
- Apply and expand knowledge of user-centered design principles and methodologies in a real-world setting.
🖼️ Primary Responsibilities
- Work collaboratively with UX team members to support ongoing design initiatives and projects.
- Partner with Product Managers to translate user needs and business requirements into effective design solutions.
- Conduct various user research activities, including usability testing, A/B testing, stakeholder interviews, and surveys, to gather insights.
- Analyze user research findings and synthesize them into actionable recommendations for product improvement and design decisions.
- Design and create visual prototypes using Figma, ranging from initial concepts to interactive mock-ups.
- Clearly and effectively communicate design rationale, decisions, and findings to key stakeholders across different teams.
- Collaborate closely with engineers during the implementation phase to ensure designs are built as intended and meet quality standards.
- Actively contribute to fostering creativity, exploring new ideas, challenging assumptions, and identifying innovative solutions to design problems.
🎓 Skills & Qualifications
Education: Currently pursuing or recently completed a degree in Design, Human-Computer Interaction (HCI), or a related field. A strong academic background demonstrating understanding of design principles and research methodologies is beneficial.
Experience: Prior coursework, personal projects, or academic experience demonstrating a good understanding of the UX design process. A portfolio showcasing user-centric design solutions is preferred and highly valuable for demonstrating practical application of skills.
Required Skills:
- Good understanding of the end-to-end UX design process, from research and ideation to prototyping and testing.
- Ability to approach and think critically about complex product challenges and user flows.
- Strong communication skills with the ability to articulate and explain design rationale and decisions clearly to diverse audiences.
- Demonstrated interest in leveraging data and user research insights to inform and validate design decisions.
- Fundamental understanding of web design principles and best practices.
Preferred Skills:
- Experience with design and prototyping tools, particularly Figma.
- Familiarity with conducting basic user research activities like usability testing or surveys.
- Ability to create visual prototypes demonstrating user interactions and flows.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Include 1-3 case studies that demonstrate your understanding and application of the UX design process from problem definition to solution validation.
- Clearly articulate the user problem you were trying to solve, your design process, key decisions, and the impact of your design.
- Showcase your ability to create visual prototypes and mock-ups that effectively communicate your design ideas.
- If applicable, demonstrate any technical understanding or collaboration with developers in bringing your designs to life.
Process Documentation:
- For each case study, detail your approach to research and discovery, even if it was limited to secondary research or assumptions based on user personas.
- Explain your ideation methods and how you iterated on your designs based on feedback or insights.
- Describe any validation or testing approaches you used, even if it was informal testing with peers.
💵 Compensation & Benefits
Salary Range: S$1,000 - S$1,500 per month. This estimate is based on typical intern stipends for full-time roles in Singapore, considering the cost of living and competitive market rates for technology companies. This range may vary based on the specific duration of the internship and the candidate's qualifications.
Benefits:
- Mentorship from experienced UX professionals within the team to support learning and growth.
- Opportunity to participate in weekly design sharing sessions to learn from and contribute to the team's knowledge base.
- Exposure to working on a globally used product with millions of active users.
- Opportunity to build connections and network with colleagues across various teams.
Working Hours: Full-time internship, typically aligning with standard business hours (e.g., 40 hours per week). Specific schedule may be discussed with the hiring team, potentially offering some flexibility depending on project needs and team arrangements.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: Entertainment Providers (specifically, global entertainment streaming platform specializing in Asian content).
Company Size: Rakuten Viki has over 500 employees globally, with the Singapore office being one of its key locations. This size suggests a well-established company with defined processes and a structured environment for design interns to learn within.
Founded: 2010. Founded over a decade ago, Rakuten Viki has a history in the streaming and entertainment space, indicating stability and experience in building and scaling a platform.
Team Structure:
- The intern will work closely with the existing UX & Design team, suggesting a collaborative and potentially hierarchical structure with senior designers providing guidance.
- Collaboration with Product Managers is explicitly mentioned, indicating a cross-functional team approach where design works closely with product strategy.
- Interaction with engineers is a key responsibility, highlighting a collaborative workflow for design implementation.
Methodology:
- Emphasis on user research (usability testing, A/B testing, interviews, surveys) suggests a data-informed and user-centered design approach.
- The requirement for prototyping (Figma) indicates an iterative design process where ideas are visualized and refined before development.
- Focus on communicating design rationale points to a structured approach to design decision-making and stakeholder alignment.
Company Website: http://www.viki.com
📈 Career & Growth Analysis
Design Career Level: This is an entry-level internship position designed for individuals looking to gain practical experience in the UX design field. The focus is on learning, applying foundational skills, and contributing to ongoing projects under mentorship.
Reporting Structure: The intern will likely report to a more senior UX Designer or a UX Lead within the team, receiving direct guidance and feedback on their work. Collaboration with Product Managers and engineers suggests a matrixed reporting or project-based collaboration structure.
Design Impact: Despite being an intern role, there is potential for significant design impact as the intern will be working on features for a product used by millions. The focus on user research and testing implies that the intern's work will directly contribute to improving the user experience of the platform.
Growth Opportunities:
- Gain practical, hands-on experience applying UX principles in a real-world product environment.
- Develop core UX skills such as user research, prototyping, and design communication through mentorship and project work.
- Opportunity to expand portfolio with completed projects for a well-known company.
- Potential for future opportunities within Rakuten Viki or the broader Rakuten ecosystem based on performance and business needs.
🌐 Work Environment
Studio Type: On-site office environment in Singapore. The description mentions "Crimson House Singapore," indicating a specific office location where the intern will be based. This suggests a traditional office setting for daily work and collaboration.
Office Location(s): Crimson House Singapore, Singapore. Being located in Singapore provides access to a vibrant technology hub and potential networking opportunities within the local design community.
Design Workspace Context:
- Working on-site facilitates direct interaction and collaboration with the UX team, Product Managers, and engineers, which is crucial for learning and contributing effectively in a design role.
- Access to shared workspaces and resources within the office environment for design activities and team meetings.
- Opportunity for spontaneous collaboration and feedback sessions with team members.
Work Schedule: Full-time, typically following standard weekday business hours in Singapore. The intensity of a full-time internship requires consistent presence and engagement with the team and projects.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial screening: Likely a review of resume and portfolio to assess foundational skills and understanding of UX principles.
- Portfolio review: A dedicated session to walk through key case studies, explaining the design process, decisions, and outcomes. Be prepared to discuss your rationale and how you incorporated user feedback or data.
- Technical/Skills interview: May involve questions about specific UX methodologies, tools (like Figma), or problem-solving approaches.
- Team/Cultural fit interview: Opportunity to meet with potential team members and discuss collaboration style, communication, and interest in the company and Asian entertainment.
Portfolio Review Tips:
- Curate your portfolio to showcase projects that best demonstrate your understanding of the UX design process and your ability to create user-centric solutions.
- For each project, clearly articulate the problem you were trying to solve, your role, your process (research, ideation, testing), and the outcome or key learnings.
- Highlight your visual design skills through clear and well-presented mock-ups and prototypes.
- Be prepared to discuss the "why" behind your design decisions and how they address user needs and business goals.
- Ensure your portfolio is easily accessible (not Behance or Dribbble, as specified).
Challenge Preparation:
- While a formal design challenge isn't explicitly mentioned, be prepared to discuss your approach to solving hypothetical design problems during interviews.
- Practice articulating your design thinking process under pressure.
- Be ready to explain how you would approach a research problem or design task based on limited information.
ATS Keywords: User Experience (UX), UX Design, User Research, Usability Testing, A/B Testing, Stakeholder Interviews, Surveys, Prototyping, Visual Design, Figma, Design Rationale, Collaboration, Web Design, User-Centered Design, Design Process, Interaction Design, Information Architecture, Wireframing, Mock-ups, Case Study, Portfolio, Design Thinking, Problem Solving, Creativity, Communication, Teamwork, Asian Entertainment.
🛠 Tools & Technology Stack
Primary Design Tools:
- Figma: Explicitly mentioned as the tool for designing visual prototypes. Proficiency in Figma for creating mock-ups, interactive prototypes, and potentially collaborating on design systems is expected.
Collaboration & Handoff:
- Collaboration tools: Likely utilizes tools for team communication (e.g., Slack, Microsoft Teams) and project management (e.g., Jira, Asana) for coordinating with Product Managers and engineers.
- Handoff tools: Figma's built-in handoff features or specialized tools may be used to provide design specifications to engineers.
Research & Testing:
- Research tools: May use tools for conducting surveys (e.g., SurveyMonkey, Google Forms), usability testing (e.g., Maze, UserTesting.com), and analyzing data.
- Analytics tools: Access to product analytics platforms may be available to inform design decisions and measure the impact of implemented designs.
👥 Team Culture & Values
Design Values:
- Empathy: Explicitly stated as a key value, emphasizing the importance of understanding user needs and perspectives in the design process.
- Creativity: Valued for sparking fresh ideas, challenging established thinking, and discovering new ways to solve problems.
- Collaboration: Essential for working effectively with UX team members, Product Managers, and engineers.
- Data-informed Design: Interest in using data and user research to inform design decisions is a key requirement, indicating a culture that values evidence-based design.
Collaboration Style:
- Close collaboration within the UX team and with cross-functional partners (Product Managers, engineers).
- Likely involves regular design critiques and feedback sessions to refine ideas and improve designs.
- Emphasis on effective communication to articulate design rationale and ensure alignment across teams.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Working on a product with a large and diverse global user base, requiring consideration of various cultural nuances and user behaviors related to Asian entertainment consumption.
- Balancing user needs with business requirements and technical constraints in a fast-paced environment.
- Translating research findings into actionable design recommendations and effectively communicating them to stakeholders.
- Staying updated with the latest UX design trends, tools, and methodologies while contributing to ongoing projects.
Learning & Development Opportunities:
- Opportunity to gain hands-on experience in a professional UX team, applying theoretical knowledge to real-world problems.
- Develop skills in conducting and analyzing user research under the guidance of experienced professionals.
- Improve proficiency in industry-standard design tools like Figma.
- Learn how to effectively collaborate with cross-functional teams (Product and Engineering) in a product development lifecycle.
- Receive mentorship and feedback to accelerate learning and professional growth in UX design.
💡 Interview Preparation
Design Process Questions:
- Be prepared to walk through your design process for a project in your portfolio, explaining each step from understanding the problem to testing the solution.
- Discuss how you gather and incorporate user feedback into your designs.
- Describe a time you faced a design challenge and how you approached solving it.
Company Culture Questions:
- Research Rakuten Viki's product and target audience. Be prepared to discuss why you are interested in working for a company focused on Asian entertainment.
- Discuss how you approach collaboration with team members, particularly product managers and engineers.
- Ask thoughtful questions about the team's design process, culture, and how design impact is measured.
Portfolio Presentation Strategy:
- Choose 1-2 strong case studies that highlight your best work and demonstrate your understanding of the UX process.
- For each case study, clearly structure your presentation to include: the problem, your role, your process (research, ideation, prototyping, testing), key design decisions and their rationale, and the outcome or learnings.
- Focus on telling a story about your problem-solving journey and how your design addresses user needs.
- Be prepared to answer questions about your design choices and process in detail.
📌 Application Steps
To apply for this design position:
- Submit your application through this link.
- Carefully review the job description and tailor your resume and portfolio to highlight relevant skills and experiences in UX design, user research, and prototyping.
- Prepare a portfolio showcasing 1-3 case studies that clearly demonstrate your understanding of the UX design process and your ability to create user-centered solutions. Ensure your portfolio is accessible via a link in your application and does not require downloading or access to platforms like Behance or Dribbble.
- Practice presenting your portfolio case studies, focusing on articulating your design process, rationale, and key learnings.
- Research Rakuten Viki, its products, and its design culture to prepare for potential interview questions and demonstrate your interest.