In-Home Design Consultant
๐ Job Overview
Job Title: In-Home Design Consultant
Company: Luxury Bath Technologies
Location: San Diego, California
Job Type: Full-Time
Category: Sales & Business Development
Date Posted: 2025-06-04
Experience Level: 2-5 years
Remote Status: On-site
๐จ Design Role Summary
- Serve as a professional sales representative, focusing on understanding customer needs and providing tailored bath remodeling solutions.
- Leverage excellent communication skills to build rapport with customers and close sales without being pushy.
- Demonstrate strong motivation and commitment to professional growth and development within a fast-growing company.
๐ผ๏ธ Primary Design Responsibilities
- Conduct in-home consultations to understand customer needs and preferences for bath remodeling.
- Present and explain various bath remodeling options, features, and benefits to customers.
- Close sales by addressing customer concerns and providing personalized solutions.
- Coordinate with installation teams to ensure smooth project execution and customer satisfaction.
- Maintain a professional appearance and demeanor throughout the sales process.
๐ Design Skills & Qualifications
Education: High school diploma or equivalent required. Associate's degree or relevant experience in sales, design, or a related field preferred.
Experience: 3 years of sales experience required. Experience in the home improvement or design industry is a plus.
Required Design Skills:
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the ability to think critically about design solutions.
- Familiarity with bathroom design trends and products.
- Proficiency in using design software and tools to create visual presentations for customers.
Preferred Design Skills:
- Experience with customer relationship management (CRM) software.
- Knowledge of the local design and home improvement market.
- Bilingual or multilingual skills.
๐จ Portfolio & Creative Requirements
Portfolio Essentials:
- Demonstrate a strong sales track record and customer testimonials.
- Showcase successful design projects or case studies, highlighting the ability to understand customer needs and provide tailored solutions.
- Include visual presentations or mockups that showcase design options and features.
Design Process Documentation:
- Demonstrate the ability to document the design process, including customer needs assessment, design options, and final solutions.
- Showcase the ability to communicate design ideas and solutions effectively to customers and installation teams.
๐ต Compensation & Benefits
Salary Range: $100,000 - $250,000 per year, based on local market conditions and experience level.
Benefits:
- Paid vacation and sick time.
- Commission, gas mileage reimbursement, and phone reimbursement.
- Opportunities for professional growth and development within a fast-growing company.
Working Hours: Full-time, with a flexible schedule based on customer availability. Some weekend and evening work may be required.
๐ฏ Design Team & Company Context
๐ข Company & Design Culture
Industry: Construction, specifically bathroom remodeling and home improvement.
Company Size: 51-200 employees, with over 200 locations throughout North America.
Founded: 1991, with a mission to beautify bathrooms and enrich the lives of those they touch.
Design Team Structure:
- The design team consists of sales consultants, designers, and project managers, all working together to provide customers with exceptional design experiences.
- The team is organized into regional offices, with a corporate headquarters in Libertyville, Illinois.
Design Methodology:
- The company employs a customer-centered design approach, focusing on understanding individual customer needs and preferences.
- Design consultants use a consultative selling approach, asking questions, listening to customers, and providing personalized design solutions.
- The design process involves assessing customer needs, presenting design options, addressing customer concerns, and closing sales.
Company Website: http://www.luxurybath.com
๐ Design Career & Growth Analysis
Design Career Level: Entry-level to mid-level, with opportunities for growth and development within the sales and design teams.
Reporting Structure: The In-Home Design Consultant reports directly to the owners of the company, who are responsible for training, development, and ongoing support.
Design Impact: Design consultants have a significant impact on the customer experience and the overall success of the company. Their ability to understand customer needs and provide effective design solutions directly influences customer satisfaction and repeat business.
Growth Opportunities:
- Proven sales consultants may have opportunities to advance to management or leadership roles within the sales and design teams.
- Excellent performers may be considered for regional or corporate positions as the company continues to grow.
- Design consultants may also have the opportunity to specialize in specific design areas, such as accessibility or luxury design.
๐ Design Work Environment
Studio Type: The design team works in a hybrid environment, with both office and remote work components. Design consultants spend a significant portion of their time in customers' homes, conducting in-home consultations and measurements.
Office Location(s): The regional office is located in San Diego, California, with additional offices throughout North America.
Design Workspace Context:
- Design consultants work with a variety of design software and tools, including 3D modeling and visualization platforms, to create custom design solutions for customers.
- The design team collaborates closely with installation teams, project managers, and other stakeholders to ensure seamless project execution and customer satisfaction.
- Design consultants have access to a comprehensive library of design resources, including product catalogs, design trends, and industry best practices.
Work Schedule: Full-time, with a flexible schedule based on customer availability. Some weekend and evening work may be required to accommodate customers' schedules.
๐ Design Application & Portfolio Review Process
Design Interview Process:
- Applicants will participate in a phone or video screening to assess communication skills and design awareness.
- Candidates will then be invited to an in-person or virtual interview, where they will present their design portfolio and discuss their design process, customer focus, and problem-solving abilities.
- Successful candidates may be asked to complete a design challenge or case study, demonstrating their ability to understand customer needs and provide effective design solutions.
- The final stage of the interview process may include a reference check and background screening.
Portfolio Review Tips:
- Highlight successful design projects or case studies that demonstrate the ability to understand customer needs and provide tailored solutions.
- Include visual presentations or mockups that showcase design options and features.
- Demonstrate the ability to document the design process, including customer needs assessment, design options, and final solutions.
- Showcase strong communication skills and the ability to articulate design ideas and solutions effectively to customers and installation teams.
Design Challenge Preparation:
- Familiarize yourself with the company's design methodology and customer-focused approach.
- Prepare a design challenge or case study that demonstrates your ability to understand customer needs and provide effective design solutions.
- Practice presenting your design challenge or case study, focusing on clear communication and effective storytelling.
Design ATS Keywords: Sales, customer focus, design awareness, problem-solving, communication, customer needs, design solutions, bathroom design, home improvement, design portfolio, design process, design documentation, design presentation, design challenge.
๐ Design Tools & Technology Stack
Primary Design Tools:
- 3D modeling and visualization software, such as Chief Architect or 2020 Design.
- Design software and tools, such as AutoCAD or SketchUp, for creating detailed design plans and specifications.
- Customer relationship management (CRM) software, such as Salesforce or HubSpot, for tracking customer interactions and sales progress.
- Project management software, such as Asana or Trello, for coordinating with installation teams and ensuring project timelines are met.
Design Collaboration & Handoff:
- Cloud-based file sharing platforms, such as Google Drive or Dropbox, for collaborating with design teams and sharing design files with customers and installation teams.
- Video conferencing tools, such as Zoom or Google Meet, for conducting virtual design consultations and meetings.
- Design handoff tools, such as Zeplin or Figma, for ensuring smooth and efficient design handoffs to installation teams.
Design Research & Testing:
- Customer feedback and survey tools, such as SurveyMonkey or Google Forms, for gathering customer insights and measuring design satisfaction.
- Design testing tools, such as UsabilityHub or UserTesting.com, for conducting user testing and gathering feedback on design solutions.
- Analytics tools, such as Google Analytics or Mixpanel, for tracking design performance and optimizing design solutions based on customer feedback and usage data.
๐ฅ Design Team Culture & Values
Design Values:
- Customer focus: Prioritizing customer needs and preferences above all else.
- Design awareness: Staying up-to-date with design trends, best practices, and industry innovations.
- Problem-solving: Demonstrating strong problem-solving abilities and a commitment to finding effective design solutions.
- Collaboration: Working closely with design teams, installation teams, and other stakeholders to ensure seamless project execution and customer satisfaction.
- Continuous learning: Pursuing ongoing professional development and a commitment to lifelong learning.
Design Collaboration Style:
- Cross-functional collaboration: Working closely with design teams, installation teams, and other stakeholders to ensure seamless project execution and customer satisfaction.
- Design critique: Regularly reviewing and critiquing design work to ensure high-quality design standards and continuous improvement.
- Knowledge sharing: Actively sharing design knowledge and best practices with design teams and other stakeholders to foster a culture of continuous learning and growth.
โก Design Challenges & Growth Opportunities
Design Challenges:
- Keeping up with the latest design trends and innovations in the bathroom remodeling industry.
- Adapting to changing customer preferences and market demands in the home improvement industry.
- Managing multiple projects and priorities simultaneously, while maintaining a strong focus on customer satisfaction and design quality.
- Balancing the need for creativity and innovation with the constraints of budget, timeline, and customer expectations.
Learning & Development Opportunities:
- Attending industry conferences and events, such as the Kitchen & Bath Industry Show (KBIS) or the National Kitchen & Bath Association (NKBA) annual conference.
- Pursuing relevant certifications and designations, such as the Certified Kitchen Designer (CKD) or Certified Bath Designer (CBD) designation from the NKBA.
- Engaging in ongoing professional development and training opportunities, such as webinars, online courses, and workshops.
๐ก Design Interview Preparation
Design Process Questions:
- Describe your design process and how you ensure that you understand customer needs and preferences.
- How do you approach design challenges and setbacks, and what steps do you take to find effective design solutions?
- Can you walk us through a design project or case study, explaining your design process, customer focus, and problem-solving abilities?
Company & Design Culture Questions:
- How do you incorporate customer feedback and insights into your design process?
- Can you describe a time when you had to adapt your design approach to meet a customer's unique needs or preferences?
- How do you ensure that your design solutions are not only aesthetically pleasing but also functional and practical for the customer?
Portfolio Presentation Strategy:
- Highlight successful design projects or case studies that demonstrate your ability to understand customer needs and provide tailored solutions.
- Include visual presentations or mockups that showcase design options and features.
- Demonstrate your ability to document the design process, including customer needs assessment, design options, and final solutions.
- Showcase strong communication skills and the ability to articulate design ideas and solutions effectively to customers and installation teams.
๐ Application Steps
To apply for this In-Home Design Consultant position:
- Submit your application through this link
- Prepare a design portfolio that showcases your design awareness, understanding of customer needs, and ability to provide effective design solutions. Include visual presentations or mockups that highlight your design process and customer focus.
- Tailor your resume to emphasize your design-related skills, experience, and achievements. Highlight your problem-solving abilities, customer focus, and design process expertise.
- Research the company's design methodology, customer-focused approach, and design culture. Prepare thoughtful questions and insights to demonstrate your understanding of the company and its design principles.
- Practice presenting your design portfolio and discussing your design process, customer focus, and problem-solving abilities. Focus on clear communication and effective storytelling to engage the interview panel and showcase your design skills.