📍 Job Overview
Job Title: GAOO Process Design Consultant
Company: GHR
Location: Charlotte, North Carolina, United States
Job Type: On-site, Full-Time
Category: Process Design, Consultant
Date Posted: 2025-06-04
Experience Level: 2-5 years
Remote Status: On-site
🎨 Design Role Summary
- Analyze and document business case opportunities for process improvement
- Implement process improvement/transformation initiatives to drive Operational Excellence
- Collaborate with business leaders and subject matter experts to execute change initiatives
- Ensure process management and metric policy adherence
- Support process owners and contribute to process optimization through continuous improvement
📝 Enhancement Note: While this role is not explicitly a design role, it involves process design and improvement, which requires creative problem-solving and design thinking skills.
🖼️ Primary Design Responsibilities
- Analyze and document business case opportunities for process improvement
- Implement process improvement/transformation initiatives to drive Operational Excellence
- Leverage analytics and critical thinking to solve complex business problems
- Lead the development of enterprise change management deliverables
- Support process owners and contribute to process optimization through continuous improvement
📝 Enhancement Note: Although this role focuses on process improvement, the responsibilities involve analyzing, designing, and implementing solutions, which are core aspects of design roles.
🎓 Design Skills & Qualifications
Education: Bachelor's degree in a related field or equivalent experience
Experience: 3-5 years of risk management experience, with a focus on process improvement and design
Required Design Skills:
- Process Design
- Process Simplification
- Business Process Analysis
- Critical Thinking
- Process Performance Measurement
- Program Management
- Strategic Thinking
- Conflict Management
- Decision Making
- Process Effectiveness
- Scenario Planning and Analysis
Preferred Design Skills:
- ORCIT / Key Measures / Process Owner Portal experience
- Working knowledge of Risk Framework
- Prior experience in AML / Credit processes
📝 Enhancement Note: While this role is not strictly a design role, the required and preferred skills align with those needed for process design and improvement, which are essential for design professionals.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Demonstrate process improvement projects, highlighting your ability to analyze, design, and implement solutions
- Showcase your understanding of metric and process management policy through relevant case studies
- Display your proficiency in Microsoft Office applications, including intermediate Excel, Visio, Power Point, SharePoint, and WebEx
- Illustrate your ability to create and execute plans without daily oversight
Design Process Documentation:
- Include process maps, risk assessments, control plans, and related artifacts to showcase your process design skills
- Provide examples of how you have driven results and delivered reusable technology solutions
- Highlight your ability to decompose complex issues and drive timely decisions
📝 Enhancement Note: Although this role does not require a traditional design portfolio, candidates should be prepared to showcase their process design and improvement skills through relevant projects and case studies.
💵 Compensation & Benefits
Salary Range: $75,000 - $100,000 USD (Based on regional market research and industry standards for process design consultants with 3-5 years of experience)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Tuition assistance program
- Employee stock purchase plan
Working Hours: 40 hours per week, with flexible work arrangements based on role-specific considerations
📝 Enhancement Note: The salary range is estimated based on regional market research and industry standards for process design consultants with 3-5 years of experience. Benefits are based on typical benefits packages offered by companies of similar size and industry.
🎯 Design Team & Company Context
🏢 Company & Design Culture
Industry: Financial Services
Company Size: 51-200 employees
Founded: Not specified
Design Team Structure:
- The design team for this role is part of the Global AML & Onboarding Operations (GAOO) organization
- The team consists of process owners, subject matter experts, and process engineers
- The Process Design Consultant will partner with business function leaders, operations process owners, and subject matter experts
Design Methodology:
- The design process involves analyzing processes, documenting business case opportunities, and implementing process improvement initiatives
- The team uses process engineering best practices and delivers reusable technology solutions
- The design process is iterative and focused on continuous improvement
Company Website: Bank of America
📝 Enhancement Note: The design team structure and methodology are inferred based on the job description and typical process improvement roles within financial services organizations.
📈 Design Career & Growth Analysis
Design Career Level: Mid-level Process Design Consultant
Reporting Structure: The Process Design Consultant will report to the Global AML & Onboarding Operations (GAOO) organization and partner with business function leaders, operations process owners, and subject matter experts
Design Impact: The role has a significant impact on process optimization, cost efficiencies, quality, productivity, and risk mitigation within the GAOO organization
Growth Opportunities:
- Enroll in the Capstone workshop to receive process management certification and become a SPI advisor
- Develop expertise in process governance, oversight, and continuous improvement
- Expand knowledge of the wider business and regulatory environment
📝 Enhancement Note: Growth opportunities are inferred based on the job description and typical career progression paths for process design consultants within financial services organizations.
🌐 Design Work Environment
Studio Type: On-site office environment with a focus on collaboration and process improvement
Office Location(s): Charlotte, North Carolina, United States
Design Workspace Context:
- The workspace is designed to facilitate collaboration and communication between process owners, subject matter experts, and business partners
- The team uses Microsoft Office applications, including intermediate Excel, Visio, Power Point, SharePoint, and WebEx
- The workspace is equipped with tools and applications to support process design and improvement
Work Schedule: 1st shift, with a flexible work arrangement based on role-specific considerations
📝 Enhancement Note: The design work environment is inferred based on the job description and typical on-site office environments for process design consultants within financial services organizations.
📄 Design Application & Portfolio Review Process
Design Interview Process:
- Initial phone or video screen to assess communication skills and cultural fit
- On-site or virtual interview with business leaders and subject matter experts to discuss process improvement experience and case studies
- Final interview with the hiring manager to discuss career growth and company culture
Portfolio Review Tips:
- Highlight process improvement projects that demonstrate your ability to analyze, design, and implement solutions
- Showcase your understanding of metric and process management policy through relevant case studies
- Illustrate your proficiency in Microsoft Office applications, including intermediate Excel, Visio, Power Point, SharePoint, and WebEx
- Prepare examples of how you have driven results and delivered reusable technology solutions
Design Challenge Preparation:
- Prepare for process improvement case studies and be ready to discuss your approach to analyzing, designing, and implementing solutions
- Practice presenting your process improvement projects and case studies using Microsoft Office applications
- Research the company and the Global AML & Onboarding Operations (GAOO) organization to understand the context and requirements of the role
Design ATS Keywords:
- Process Design, Process Improvement, Business Process Analysis, Critical Thinking, Process Performance Measurement, Program Management, Strategic Thinking, Conflict Management, Decision Making, Process Effectiveness, Scenario Planning and Analysis, Change Management, Continuous Improvement, Process Simplification, Reporting, Metric Governance, ORCIT, Key Measures, Process Owner Portal, Risk Framework, AML, Credit Processes
📝 Enhancement Note: Design ATS keywords are inferred based on the job description and typical design roles within financial services organizations.
🛠 Design Tools & Technology Stack
Primary Design Tools:
- Microsoft Office Suite (Excel, Visio, Power Point, SharePoint, and WebEx) for process mapping, data analysis, and presentation
- ORCIT (Key Measures) for metric policy adherence and reporting
- Process Owner Portal (POP) for process management and metric policy maintenance
Design Collaboration & Handoff:
- Microsoft Office Suite (SharePoint and WebEx) for collaboration and communication with business partners and subject matter experts
- Process Owner Portal (POP) for collaboration with process owners and business partners
Design Research & Testing:
- Microsoft Office Suite (Excel) for data analysis and process performance measurement
- ORCIT (Key Measures) for metric policy adherence and reporting
📝 Enhancement Note: The design tools and technology stack are inferred based on the job description and typical process design roles within financial services organizations.
👥 Design Team Culture & Values
Design Values:
- Process improvement and continuous learning
- Collaboration and communication
- Data-driven decision-making
- Innovation and creativity in process design
Design Collaboration Style:
- Cross-functional collaboration with business leaders, subject matter experts, and process owners
- Regular meetings and workshops to discuss process improvement opportunities and progress
- Transparent communication and information sharing
📝 Enhancement Note: Design team culture and values are inferred based on the job description and typical process design roles within financial services organizations.
⚡ Design Challenges & Growth Opportunities
Design Challenges:
- Analyzing complex processes and identifying opportunities for improvement
- Developing and implementing process improvement initiatives within budget and timeline constraints
- Managing stakeholder expectations and driving change initiatives
- Keeping up-to-date with industry best practices and regulatory requirements
Learning & Development Opportunities:
- Enroll in the Capstone workshop to receive process management certification and become a SPI advisor
- Attend industry conferences and workshops to learn about process improvement best practices
- Seek mentorship opportunities from experienced process design consultants
📝 Enhancement Note: Design challenges and growth opportunities are inferred based on the job description and typical career progression paths for process design consultants within financial services organizations.
💡 Design Interview Preparation
Design Process Questions:
- Describe your approach to analyzing processes and identifying improvement opportunities
- Walk us through a process improvement project you've worked on, highlighting your role and the outcome
- How do you ensure that your process improvement initiatives are data-driven and aligned with business objectives?
Company & Design Culture Questions:
- How do you see yourself contributing to the Global AML & Onboarding Operations (GAOO) organization's process improvement efforts?
- Can you provide an example of a time when you had to manage multiple stakeholders with competing priorities in a process improvement initiative?
- How do you stay up-to-date with industry best practices and regulatory requirements in process design and improvement?
Portfolio Presentation Strategy:
- Highlight process improvement projects that demonstrate your ability to analyze, design, and implement solutions
- Showcase your understanding of metric and process management policy through relevant case studies
- Illustrate your proficiency in Microsoft Office applications, including intermediate Excel, Visio, Power Point, SharePoint, and WebEx
- Prepare examples of how you have driven results and delivered reusable technology solutions
📝 Enhancement Note: Design interview preparation questions and strategies are inferred based on the job description and typical interview processes for process design consultants within financial services organizations.
📌 Application Steps
To apply for this process design consultant position:
- Submit your application through this link
- Prepare a portfolio showcasing your process improvement projects and case studies, highlighting your ability to analyze, design, and implement solutions
- Tailor your resume to emphasize your process design and improvement skills, using relevant design ATS keywords
- Research the company and the Global AML & Onboarding Operations (GAOO) organization to understand the context and requirements of the role
- Prepare for process improvement case studies and be ready to discuss your approach to analyzing, designing, and implementing solutions
⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.