Content Designer at Interac Corp.

📍 Job Overview

Job Title: Content Designer

Company: Interac Corp.

Location: Toronto, Ontario, Canada

Job Type: FULL_TIME

Category: Content Design / UX Writing

Date Posted: 2025-06-12T00:00:00

Experience Level: Mid-Level (2+ years)

Remote Status: On-site

🎨 Role Summary

Crafting clear, intuitive, and user-centered copy for digital products within the financial services sector, ensuring coherent and easy-to-understand experiences.
Leading the design, writing, editing, and testing of critical in-product copy that facilitates user task completion and enhances the overall product experience.
Collaborating closely with Product Designers and cross-functional agile teams to align content strategy with user experience flows and information architecture.
Contributing to the development and maintenance of content design systems, guidelines, and best practices to ensure consistency and elegance across all Interac product experiences.

📝 Enhancement Note: The role summary highlights the critical nature of content design in a financial services context, emphasizing clarity, user task completion, and collaboration within an agile product development framework. This is crucial for candidates to understand the specific application of their content design skills in a regulated and user-trust-dependent industry.

🖼️ Primary Responsibilities

Utilize content design expertise to create simple, coherent, and easily digestible user experiences across the full suite of Interac products and services.
Design, write, meticulously edit, and conduct user testing on in-product copy to optimize user interaction and ensure successful task completion within digital interfaces.
Provide expert content design guidance and collaborate with Product Designers to shape product flows, user journeys, and critical information hierarchy decisions.
Define and establish navigational nomenclature and terminology that aligns seamlessly with Interac's brand voice and tone, contributing to intuitive and simple user interfaces.
Perform regular content audits of existing product experiences, providing data-backed suggestions for improvement informed by content design best practices, user research, and established UX writing guidelines.
Work in close collaboration with Engineers, Product Managers, Product Designers, User Researchers, and Marketers within agile product squads to deliver integrated and effective product solutions.
Develop and maintain comprehensive content design systems, style guides, and best practices to promote consistency, scalability, and high-quality writing across all Interac teams.
Actively participate in design critique sessions, providing and soliciting constructive feedback from peers to continuously elevate the quality of product experiences.
Champion content design best practices, advocate for inclusive writing principles, and establish rigorous quality standards for all content artifacts and deliverables.
Collaborate and provide content design expertise to peers within specific product teams and across the broader Interac Design practice.

📝 Enhancement Note: The responsibilities are detailed to show the breadth of the Content Designer role, from hands-on writing and editing to strategic input on information architecture and the creation of design systems. This level of detail helps candidates understand the scope and impact of the position beyond just writing copy.

🎓 Skills & Qualifications

Education: An undergraduate degree in Writing, Communications, Human-Computer Interaction, or a related field is preferred, or equivalent practical work experience demonstrating a strong foundation in content strategy and writing for digital products.

Experience: A minimum of 2 years of dedicated experience in a UX Writer, Copywriter, or Content Designer role, with a proven track record of creating effective content for digital interfaces. Experience should include working within product development teams and contributing to product design processes, demonstrated through a portfolio showcasing relevant work.

Required Skills:

Proven experience in UX writing and content design for digital products, with a portfolio showcasing relevant work.
Strong understanding of user-centered design principles and their application in content creation.
Expertise in writing clear, concise, and intuitive UI copy for various interface elements (e.g., instructional text, error messages, tooltips, CTAs).
Experience working within an Agile product development environment and collaborating with cross-functional teams.
Ability to define and implement content strategy that impacts multiple teams or departments.
Excellent communication skills with the ability to articulate content decisions and strategies to diverse stakeholders.
Proficiency in conducting content audits and making informed recommendations based on research and best practices.
Familiarity with microcopy best practices, brand voice/tone guidelines, and plain language principles.

Preferred Skills:

Experience contributing to or building content standards within Design Systems.
Familiarity with design tools such as Figma for understanding design flows and creating basic wireframes/prototypes.
Experience in working with or creating content for French-speaking regions.
Knowledge of accessibility and inclusive writing best practices.
Experience using AI/LLM tools for content prototyping or generation.

📝 Enhancement Note: The qualifications section specifies both required and preferred skills, aligning them with typical Content Designer requirements in a product-focused environment. The emphasis on a portfolio and experience in agile settings provides candidates with clear benchmarks. The inclusion of AI/LLM tools reflects current trends in content design.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Your portfolio should prominently feature case studies demonstrating your process for tackling content design challenges in digital products.
Include examples of how you have designed, written, and tested in-product copy for various user flows and interface elements (e.g., onboarding, error states, transactional flows).
Showcase your ability to articulate the rationale behind your content decisions and their impact on user experience and business goals.
Present examples of how you have collaborated with designers, product managers, and engineers throughout the product development lifecycle.

Process Documentation:

Document your approach to understanding user needs and gathering insights that inform your content strategy during the research and discovery phase.
Illustrate your process for ideating, iterating on, and refining copy options, including methods for testing content effectiveness.
Explain how you validate content solutions through user feedback, testing, or analytics, and how you incorporate findings into your work.

📝 Enhancement Note: This section provides specific guidance on what the company is looking for in a Content Designer's portfolio, emphasizing process, impact, and collaboration. This goes beyond just showcasing final copy and helps candidates tailor their portfolio to the role's expectations.

💵 Compensation & Benefits

Salary Range: C$60,000 - C$90,000 per year. This is an estimated range based on typical Content Designer salaries in the Toronto, Ontario area for candidates with 2+ years of experience, considering the financial services industry context and the responsibilities outlined. Salary can vary based on exact experience, skills, and negotiation.

Benefits:

Comprehensive compensation package driven by individual and corporate performance.
Multitude of benefits and perks designed to support employee well-being.
Investment in continuous learning and professional development to ensure employees are at the forefront of their field.
Opportunities for connection and collaboration within a community of talented professionals.

Working Hours: Full-time position, typically 40 hours per week, with potential for flexibility depending on project needs and team arrangements within an agile framework.

📝 Enhancement Note: A salary range is provided based on research for Content Designer roles in Toronto with comparable experience. The estimated range considers publicly available salary data for the region and industry, acknowledging that the final compensation will depend on individual factors.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Financial Services - Playing a key role in shaping the future of the digital economy in Canada through payments, commerce solutions, verification, and open banking.

Company Size: 201-500 employees (LinkedIn data). This suggests a mid-sized organization where individual contributions can have significant impact, and there's likely a mix of established processes and opportunities for innovation.

Founded: 1984. Interac has a long history in the Canadian financial landscape, indicating stability and a deep understanding of the market, while also focusing on innovation in the digital space.

Team Structure:

The Content Designer reports to the Leader, Product Design, indicating that content design is integrated within the broader design practice.
Working within a Product Operating Model, collaborating in agile squads alongside Engineers, Product Managers, Product Designers, Researchers, and Marketers.
Emphasis on cross-functional collaboration and influencing within specific product teams and across the wider Product Design practice.

Methodology:

Operates within a Product Operating Model that emphasizes agile and iterative delivery, moving products from idea discovery through scaled growth.
Likely utilizes user-centered design methodologies given the focus on creating simple, coherent, and easy-to-understand experiences.
Emphasis on testing and validating content solutions, suggesting a data-informed approach to content design.

Company Website: https://www.interac.ca

📝 Enhancement Note: Company information is enriched with context relevant to a design professional, explaining what the company size and industry mean for the role and the design team's operating model. The reporting structure within Product Design is highlighted as a key aspect of the team's organization.

📈 Career & Growth Analysis

Design Career Level: This is a mid-level Content Designer role, suitable for someone with a few years of dedicated experience looking to deepen their expertise and take on more strategic responsibilities within a product-focused environment. The role involves leading content strategy within teams and influencing peers.

Reporting Structure: The Content Designer reports to the Leader, Product Design. This structure suggests that content design is a valued and integrated part of the overall design function, with potential for mentorship and career growth within the design discipline.

Design Impact: Content Designers at Interac have a direct impact on the user experience of financial products used by millions of Canadians. Their work is critical to ensuring clarity, trust, and ease of use in sensitive interactions, influencing product adoption and customer satisfaction.

Growth Opportunities:

Opportunity to become an influential content design expert within the organization, potentially leading content strategy for larger initiatives or multiple product areas.
Potential for advancement into more senior Content Designer roles or leadership positions within the Product Design team.
Growth through contributing to and evolving the content design system and best practices used across the company.

📝 Enhancement Note: The career analysis clarifies the level and potential trajectory for a Content Designer at Interac, linking it to the reporting structure and the impact of the role within the organization. This provides candidates with a clear understanding of long-term possibilities.

🌐 Work Environment

Studio Type: Corporate office environment at Interac Corp. Head Office in Toronto. The description implies a collaborative workspace designed to support agile teams.

Office Location(s): Interac Corp. Head Office, Toronto, Ontario, Canada.

Design Workspace Context:

Working within agile squads, suggesting a collaborative and potentially open office layout designed to facilitate communication and teamwork.
Access to tools and technology necessary for content design, prototyping, and collaboration (e.g., Figma, collaboration platforms).
Opportunities for regular interaction and feedback sessions with product teams and other designers.

Work Schedule: Full-time, on-site role. The agile methodology suggests a dynamic work schedule focused on sprint goals and team collaboration.

📝 Enhancement Note: The work environment description focuses on aspects relevant to a Content Designer, such as the collaborative nature of agile teams and the resources available for design work.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial screening call to assess basic qualifications and fit.
Portfolio review where you will walk through selected case studies, focusing on your content design process, rationale, and impact.
Interview rounds with members of the Product Design team, Product Managers, and potentially other stakeholders to discuss your experience, skills, and collaboration style.
A potential content design exercise or challenge to assess your problem-solving abilities and practical skills in a timed setting.
Final interview to discuss cultural fit and alignment with company values.

Portfolio Review Tips:

Curate 2-3 strong case studies that demonstrate your end-to-end content design process, from understanding the problem to measuring the impact of your copy.
Clearly articulate the user problem you were solving, your content strategy, the iterations you made, and the rationale behind your final content decisions.
Showcase examples of microcopy, error messages, instructional text, and calls to action, explaining how they contribute to a positive user experience.
Highlight your collaboration with designers and other team members, showing how you integrated content into the overall product design.

Challenge Preparation:

If a content design exercise is part of the process, carefully read and understand the prompt, paying attention to any constraints or specific requirements.
Structure your response to clearly demonstrate your thought process, content strategy, and proposed copy solutions.
Be prepared to explain your rationale and how your content addresses the user's needs and the business goals.

ATS Keywords: Content Design, UX Writing, Copywriting, Product Content, Information Architecture, Microcopy, UI Copy, Content Strategy, Agile, User Experience (UX), Product Design, Figma, Design Systems, Accessibility, Inclusive Writing, Plain Language, User Research, Prototyping, Wireframing, Collaboration, Financial Services, Digital Payments, Payments Technology, Financial Technology, Canadian Market, Stakeholder Management, Content Audits, Brand Voice, Tone of Voice, Case Studies, Portfolio, Communication Skills, Problem Solving, Critical Thinking.

📝 Enhancement Note: This section provides a detailed potential interview process and specific, actionable tips for preparing the portfolio and tackling a content design challenge, tailored to the requirements of the role and the financial services context. A comprehensive list of relevant ATS keywords is included for resume optimization.

🛠 Tools & Technology Stack

Primary Design Tools:

Familiarity with Figma is mentioned as preferred, indicating it's likely the primary design tool used by the product design team for UI/UX design and potentially for basic wireframing and prototyping by content designers.

Collaboration & Handoff:

Working within agile squads implies the use of project management and collaboration tools (e.g., Jira, Confluence, Slack).
Experience with tools used for design handoff to engineers is likely (e.g., Zeplin, InVision, or features within Figma).
Tools for managing and documenting content within a Design System are also relevant.

Research & Testing:

Likely uses tools for user research and testing to validate content effectiveness (e.g., user testing platforms, survey tools).

📝 Enhancement Note: Based on the job description mentioning Figma and working in agile squads, inferences are made about the likely technology stack used for design, collaboration, and potentially research and testing within the product teams.

👥 Team Culture & Values

Design Values:

Creating simple, coherent, and easy-to-understand experiences for users.
Championing content design best practices, inclusive writing, and high-quality standards.
Valuing collaboration and providing/soliciting feedback to improve design outcomes.
Focus on making a lasting impact on the digital economy in Canada through user-centered design.

Collaboration Style:

Highly collaborative, working within cross-functional agile squads with Engineers, Product Managers, Product Designers, Researchers, and Marketers.
Emphasis on advising and influencing peers within product teams and across the broader design practice.
Culture of giving and soliciting feedback to continuously improve product experiences.

📝 Enhancement Note: The description provides insights into the design and team culture, emphasizing collaboration, quality standards, and the impact of design work within the organization.

⚡ Challenges & Growth Opportunities

Design Challenges:

Crafting clear and simple content for complex financial products and services, ensuring user trust and understanding in a regulated industry.
Balancing brand voice and tone with the need for clarity and accuracy in technical or sensitive contexts.
Integrating content seamlessly into the agile product development process and collaborating effectively with diverse stakeholders with varying levels of understanding of content design.
Contributing to and maintaining a scalable content design system that serves multiple product teams and ensures consistency across a growing suite of products.

Learning & Development Opportunities:

Opportunity to deepen expertise in content design for the financial services industry, a specialized and in-demand area.
Growth through contributing to and potentially leading initiatives related to the content design system and best practices.
Learning and applying inclusive writing and accessibility guidelines in a practical setting.
Gaining experience in using AI/LLM tools for content design workflows.

📝 Enhancement Note: Potential challenges are identified based on the industry (financial services) and the nature of the role (working in agile teams, contributing to a design system). These are framed as opportunities for growth and skill development.

💡 Interview Preparation

Design Process Questions:

Be prepared to discuss your typical content design process, from understanding a problem to delivering final copy. Use examples from your portfolio.
Explain how you approach writing for different interface elements (e.g., error messages, tooltips, calls to action) and the rationale behind your choices.
Discuss how you collaborate with Product Designers, Product Managers, and Engineers throughout the design and development process.

Company Culture Questions:

Research Interac's mission, values, and recent product launches to show your interest and understanding of their business and the financial services industry.
Be ready to talk about how your values and work style align with a collaborative, agile team environment.
Prepare questions about the design team structure, content design workflows, and opportunities for professional development.

Portfolio Presentation Strategy:

Structure your portfolio walkthrough around compelling case studies that highlight your problem-solving skills and the impact of your content.
Clearly articulate the user problem, your content strategy, the iterations you made, and the results or impact of your work.
Be prepared to discuss the challenges you faced and how you overcame them, demonstrating your resilience and adaptability.

📝 Enhancement Note: Specific interview preparation advice is provided, including types of questions to anticipate and strategies for presenting the portfolio effectively, tailored to a Content Designer role in a product-focused financial services company.

📌 Application Steps

To apply for this design position:

Submit your application through this link.
Tailor your resume and cover letter to highlight your specific experience in UX writing and content design for digital products, using relevant keywords from the job description.
Prepare your portfolio to showcase 2-3 strong case studies that demonstrate your content design process, collaboration skills, and the impact of your work.
Practice articulating your content design decisions and rationale, preparing to discuss your process during the interview.
Research Interac's products, services, and recent news to demonstrate your understanding of the company and the financial services industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Designer