Content Creator & Graphic Designer (US eCommerce, WFH) at ConnectOS

📍 Job Overview

Job Title: Content Creator & Graphic Designer (US eCommerce, WFH)

Company: ConnectOS

Location: Philippines (Remote)

Job Type: Full-Time

Category: Graphic Design & Content Creation

Date Posted: 2025-06-11

Experience Level: Mid-Senior Level (2+ years)

Remote Status: Remote Solely (Philippines)

🎨 Role Summary

Design visually compelling graphics and digital assets for a US-based eCommerce client, focusing on social media, email marketing, and advertising platforms.
Create engaging and platform-optimized content, including short-form videos, carousels, and stories, primarily for Instagram, TikTok, and Facebook.
Apply strong creative branding principles to ensure visual consistency across all client touchpoints and translate campaign concepts into polished design deliverables.
Collaborate closely with the client's founder and potentially other team members on creative direction, content strategy, and overall brand messaging.

📝 Enhancement Note: Based on the combination of "Content Creator" and "Graphic Designer," this role requires a blended skillset encompassing both visual design execution and digital content strategy, with a strong emphasis on social media platforms and eCommerce needs. The "Mid-Senior Level" inference is drawn from the 2+ years of required experience across multiple specialized design and content creation skills.

🖼️ Primary Responsibilities

Design and produce a wide range of graphic assets for digital channels, including static images, banners, and promotional materials for social media, email campaigns, merchandise, and event promotions.
Develop and create dynamic content formats such as short-form video reels, multi-image carousels, and interactive stories tailored for maximum engagement on platforms like Instagram, TikTok, and Facebook.
Edit and refine short-form video content using industry-standard tools, ensuring high visual quality, effective pacing, and alignment with brand messaging for social media and promotional use.
Conceptualize and design effective ad creatives specifically optimized for paid advertising campaigns across platforms such as Facebook and Instagram, adhering to platform specifications and performance goals.
Support email marketing initiatives by designing visually appealing email templates and formatting campaign content, with a preference for experience using platforms like Klaviyo.
Actively participate in collaborative sessions with the client's founder to discuss creative direction, contribute to campaign planning, and ensure consistent application of brand guidelines across all creative outputs.

📝 Enhancement Note: The responsibilities outlined indicate a hands-on role focused on execution across multiple digital design disciplines. The emphasis on short-form video and social media content creation points towards a need for agility and understanding of current digital trends. The collaboration aspect highlights the need for strong communication and ability to work autonomously while aligning with client vision.

🎓 Skills & Qualifications

Education: While not explicitly stated, a degree or certification in Graphic Design, Visual Communication, Digital Media, or a related creative field is typically preferred for roles requiring 2+ years of experience. Demonstrable professional experience and a strong portfolio can often substitute for formal education.

Experience: A minimum of 2 years of professional experience is required in Graphic Design, Social Media Content Creation, and Video Editing specifically for digital platforms. Experience designing for eCommerce businesses is highly advantageous. A portfolio showcasing relevant work across these areas is essential.

Required Skills:

Graphic Design: Proficiency in creating branded visual assets for diverse digital channels, including social media graphics, email banners, website elements, and promotional materials. Strong understanding of visual hierarchy, typography, color theory, and layout principles.
Social Media Content Creation: Proven ability to conceptualize, design, and produce engaging content formats (reels, carousels, stories) optimized for platforms like Instagram, TikTok, and Facebook, demonstrating an understanding of platform-specific best practices and trends.
Video Editing: Expertise in editing short-form video content for social media, including cutting, trimming, adding text overlays, music, and basic effects. Proficiency with video editing software such as Adobe Premiere Pro, CapCut, or similar tools.
Email Marketing Design: Capability to design visually appealing and effective email layouts and graphics. Familiarity with email marketing platforms and their design constraints, with a preference for experience using Klaviyo.
Creative Branding: Strong understanding of brand guidelines and the ability to apply them consistently across all creative assets. Skill in translating abstract concepts into polished, on-brand visual deliverables.

Preferred Skills:

Passion for Music & Events: An interest in electronic music, nightlife, or festival culture is beneficial given the potential client focus, allowing for better understanding of target audience aesthetics and trends.
Motion Graphics & Animation: Basic skills in creating simple motion graphics or animations using tools like Adobe After Effects or similar, which can enhance video and social media content.
Familiarity with Ad Platforms: Understanding of the creative specifications and requirements for advertising platforms, particularly Facebook Ad Manager, to optimize ad creative performance.

📝 Enhancement Note: The required skills align with the core responsibilities, emphasizing practical execution in digital design and content creation. The preferred skills suggest potential areas for growth and specialization within the role, particularly related to motion and platform-specific advertising knowledge. The education and experience expectations are standard for a mid-level design role with this skillset.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Your portfolio must clearly showcase your work across graphic design, social media content creation, and video editing.
Include specific examples of branded visuals created for social media feeds, stories, and profiles.
Present examples of short-form video content you have edited, highlighting your editing skills and ability to create engaging narratives within brief formats.
Demonstrate your capability in designing graphics for email marketing campaigns, ideally showcasing layouts and visual elements designed for platforms like Klaviyo.

Process Documentation:

For key projects, provide brief descriptions of your design process, including how you approached the creative brief and translated concepts into final visuals.
Explain your rationale behind design choices, particularly in relation to brand guidelines and target audience engagement.
If applicable, briefly touch upon any iteration or feedback incorporation during the project lifecycle.

📝 Enhancement Note: Given the focus on execution and specific digital channels, the portfolio requirements are tailored to demonstrate practical skills in these areas. The emphasis is on showing finished products and the ability to work within specific formats (short-form video, social media posts, email graphics). Process documentation is expected to be concise, focusing on creative problem-solving and alignment with objectives.

💵 Compensation & Benefits

Salary Range: While a specific salary range is not provided, based on average salary data for Content Creator and Graphic Designer roles with 2-5 years of experience in the Philippines, coupled with the remote nature of the work for a US-based client (often associated with slightly higher compensation than purely local roles), a competitive range is estimated to be between PHP 40,000 - PHP 70,000 per month. This is an estimate and the actual salary may vary based on experience, specific skills, and negotiation. Research data sources include Glassdoor Philippines, SalaryExpert Philippines, and local recruitment agency salary guides for creative roles. The cost of living in the Philippines is significantly lower than in the US, making this range competitive within the local market.

Benefits:

Work From Home (WFH) arrangement providing flexibility and eliminating commute time.
Comprehensive Medical, Dental Coverage, and Life Insurance provided from the first day of employment, ensuring employee well-being.
Generous Paid Vacation and Sick Leave accrual, with a Quarterly Sick Leave Conversion option offering flexibility.
Competitive salary package with an annual appraisal process to recognize performance and growth.
Financial Assistance Program providing support for employees in need.
Mandatory Government Benefits (SSS, PhilHealth, Pag-IBIG) and 13th Month Pay as required by Philippine labor law.
Opportunities for Career Growth within ConnectOS and potentially with the client organization, fostering long-term professional development.

Working Hours: The schedule is specified as 12:00 AM to 9:00 AM Manila Time. This aligns with typical daytime working hours in the United States (e.g., Pacific Time or Eastern Time depending on daylight saving), indicating collaboration with the US-based client during their business hours. This requires working a night shift from the perspective of the Philippines.

📝 Enhancement Note: The salary estimate is provided based on publicly available data for similar roles in the Philippines, adjusted for the potential premium associated with working for a foreign client remotely. The benefits package is comprehensive and standard for a reputable outsourcing company in the Philippines, highlighting a focus on employee welfare and statutory compliance. The specific working hours clearly indicate the need to align with US time zones.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: ConnectOS operates within the Outsourcing and Offshoring Consulting industry, providing talent solutions to clients globally. This places the role within a service-oriented environment where supporting diverse client needs is key. The specific client for this role is in the US eCommerce sector, which heavily relies on strong visual branding and engaging digital content to drive sales and customer loyalty.

Company Size: ConnectOS is a large organization with 1,001-5,000 employees globally and over 158,000 followers on LinkedIn. Working within a large outsourcing company means access to established processes, a structured HR and benefits system, and potentially a large network of fellow professionals. However, the day-to-day work will be closely tied to the smaller team or individual within the US-based eCommerce client organization.

Founded: Founded in 2018, ConnectOS is a relatively young but rapidly growing company in the outsourcing space. This suggests a dynamic environment with potential for process evolution and expansion.

Team Structure:

The role reports into ConnectOS but will work directly with and take direction from the US-based eCommerce client, specifically their founder.
Day-to-day interaction will likely be primarily with the client's founder and potentially other client team members if they exist.
Within ConnectOS, there might be a support structure or team lead, but the core creative work and collaboration will be client-facing.

Methodology:

The design and content creation methodology will likely be driven by the US-based client's needs and preferences.
Given the focus on eCommerce and digital marketing, an agile approach to content creation and campaign execution is probable.
Expect a cycle of concepting, design, client review, revision, and deployment, particularly for social media and email campaigns.

Company Website: https://jobs.workable.com/company/642d4691d2d6a56d7c173cb4/jobs-at-connectos

📝 Enhancement Note: ConnectOS's role as an outsourcing provider means candidates are joining ConnectOS but working for a specific client. The company size and structure of ConnectOS provide stability and benefits, while the client's industry and size will dictate the day-to-day work environment and creative challenges. The direct reporting to the client's founder implies a need for strong communication and proactivity.

📈 Career & Growth Analysis

Design Career Level: This role is positioned as a Mid-Senior level Content Creator & Graphic Designer. This implies a level of autonomy in executing design tasks, contributing creative ideas, and managing projects from concept to completion under the guidance of the client. It requires proven skills and the ability to deliver high-quality results consistently.

Reporting Structure: The primary reporting line is likely within ConnectOS for administrative and HR purposes, but the functional reporting and day-to-day work direction will come directly from the US-based eCommerce client, specifically the founder. This structure requires strong self-management and direct communication skills.

Design Impact: The design and content created will directly impact the US eCommerce client's brand presence, customer engagement on social media, effectiveness of email marketing, and performance of paid advertising campaigns. The role has a direct influence on the client's marketing and sales efforts through compelling visual communication.

Growth Opportunities:

Skill Specialization: Opportunity to deepen expertise in specific areas like video editing for social media trends, advanced motion graphics, or performance-driven ad creative design.
Client Relationship Management: Developing strong collaborative skills working directly with a US-based client can open doors to future roles requiring client interaction and project management.
Portfolio Expansion: Gaining diverse experience across various digital marketing channels for a US eCommerce brand will significantly enhance a designer's portfolio and marketability.
Potential for Increased Responsibility: As the client's business grows, there may be opportunities to take on more strategic roles in content planning or creative direction within the client engagement.

📝 Enhancement Note: The career analysis highlights the dual nature of working for an outsourcing company while being embedded with a client. Growth opportunities stem from both deepening technical design skills and developing client-facing collaboration abilities. The direct impact on the client's business provides a clear measure of success and contribution.

🌐 Work Environment

Studio Type: This is a fully remote (Work From Home) position based in the Philippines, supporting a US-based client. There is no physical office requirement for the day-to-day work in this role.

Office Location(s): While ConnectOS has physical offices in Mandaluyong City (Philippines), Melbourne (Australia), New York (US), and London (UK), this specific role is designated as remote from the Philippines. The physical locations are primarily for ConnectOS's internal operations and client support, not the work location for this role.

Design Workspace Context:

Requires a reliable home office setup with a stable internet connection, appropriate hardware (computer capable of graphic design and video editing software), and a quiet workspace conducive to focused creative work and online meetings.
Collaboration will occur virtually through video conferencing, instant messaging, and potentially project management or file-sharing tools.
Requires the ability to manage time effectively and maintain productivity in a remote setting, adhering to the US-based client's working hours.

Work Schedule: The required working hours are 12:00 AM to 9:00 AM Manila Time. This is a fixed night shift schedule designed to overlap with standard US business hours for direct collaboration with the client. Flexibility outside of these core hours may be limited due to the need for real-time client interaction.

📝 Enhancement Note: The work environment is explicitly remote, requiring self-discipline and a suitable home setup. The critical factor is the required night shift schedule to align with the US client's time zone, which is a significant consideration for applicants in the Philippines.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial Screening: Expect an initial interview with a ConnectOS recruiter to assess basic qualifications, experience, English communication skills, and suitability for remote work and the required shift. Be ready to discuss your background and interest in the role.
Portfolio Review & Technical Interview: A deeper dive into your portfolio with a hiring manager or design lead, potentially from ConnectOS or the client side. Be prepared to walk through selected projects, explain your design process, and discuss your technical skills in required software.
Client Interview: An interview directly with the US-based eCommerce client, likely the founder, to assess creative fit, communication style, and understanding of their brand and needs. Be prepared to discuss your experience relevant to eCommerce and social media.
Potential Design Exercise or Case Study Presentation: You may be asked to complete a small design task or present a case study from your portfolio that is particularly relevant to the client's business or the types of challenges they face. Focus on demonstrating your problem-solving approach and creative execution.

Portfolio Review Tips:

Curate your portfolio to prominently feature your best work in graphic design for digital marketing, social media content creation, and video editing.
Include case studies (even brief ones) that showcase your process for creating specific campaigns or assets, highlighting your understanding of the creative brief and objectives.
For video examples, provide links to hosted videos (Vimeo, YouTube) and describe your role in the editing process and the tools used.
Ensure your portfolio is easy to navigate, visually appealing, and clearly demonstrates your skills relevant to eCommerce and digital platforms.

Challenge Preparation:

If given a design exercise, pay close attention to the brief and deliverable requirements. Focus on demonstrating your core skills and ability to work within constraints.
Structure your presentation (whether of a portfolio case study or a design exercise) logically, explaining the problem, your approach, your solution, and the rationale behind your design decisions.
Practice articulating your creative process and technical choices clearly and concisely.

ATS Keywords: Graphic Design, Content Creation, Social Media, Video Editing, Adobe Creative Suite, Photoshop, Illustrator, Premiere Pro, CapCut, Klaviyo, Email Marketing, Creative Branding, Digital Marketing, eCommerce, Instagram, TikTok, Facebook, Ad Creatives, Visual Design, Digital Assets, Remote Work, WFH, Philippines, US Client, Brand Consistency, Campaign Planning, Motion Graphics, After Effects, Facebook Ad Manager, Mid-Senior Level, Design Process, Portfolio, Case Study, Visual Communication, Digital Media.

📝 Enhancement Note: The application process is likely a multi-stage one, typical for roles requiring both technical skill and client fit. The emphasis on portfolio review and potentially a design exercise highlights the practical nature of the role. The ATS keywords cover the core skills, tools, platforms, and work arrangement mentioned in the description.

🛠 Tools & Technology Stack

Primary Design Tools:

Adobe Creative Suite (e.g., Photoshop, Illustrator): Essential for creating and editing static graphics and visual assets. Proficiency is expected for producing high-quality designs.
Video Editing Software (e.g., Premiere Pro, CapCut): Required for editing short-form video content for social media and promotional use. Experience with either or similar professional software is necessary.
Email Marketing Design Platform (e.g., Klaviyo): Preferred experience with designing and formatting emails within a platform like Klaviyo, indicating familiarity with email design constraints and best practices.

Collaboration & Handoff:

Communication Platforms (e.g., Slack, Google Meet, Zoom): Used for daily communication, virtual meetings, and collaboration with the client and potentially the ConnectOS team.
File Sharing & Project Management Tools (e.g., Google Drive, Dropbox, Asana, Trello): Likely used for sharing design files, managing tasks, and tracking project progress with the client.

Research & Testing:

Specific research or testing tools are not explicitly mentioned, but familiarity with social media analytics or email campaign performance metrics (potentially viewed within Klaviyo or social media platforms) could be beneficial for understanding content effectiveness.

📝 Enhancement Note: The tool requirements are directly tied to the core skills needed: graphic design, video editing, and email design. Proficiency in industry-standard software is expected. The collaboration tools reflect the remote work environment and the need for seamless communication with a remote client.

👥 Team Culture & Values

Design Values:

Client-Centricity: As an outsourcing role, the primary value will be meeting and exceeding the creative needs and expectations of the US-based eCommerce client.
Creativity and Engagement: A strong emphasis on producing creative and engaging content that resonates with the client's target audience on social media and other digital channels.
Brand Consistency: Valuing the consistent application of the client's brand guidelines across all design and content outputs to build a strong brand identity.
Responsiveness and Collaboration: Given the direct working relationship with the client, responsiveness, clear communication, and proactive collaboration will be highly valued.

Collaboration Style:

Collaboration will primarily be with the US-based client (likely the founder) through virtual channels.
Requires independent work capacity but also the ability to take feedback and direction effectively.
May involve asynchronous communication due to time zone differences, requiring clear documentation and updates.

📝 Enhancement Note: The culture is shaped by both ConnectOS's values as an outsourcing provider (reliability, client focus) and the specific needs and working style of the US eCommerce client. The direct collaboration with the founder implies a less formal but potentially more demanding and fast-paced environment than a large corporate design team.

⚡ Challenges & Growth Opportunities

Design Challenges:

Time Zone Alignment: Working a night shift in the Philippines to align with US business hours requires significant personal adjustment and discipline.
Remote Collaboration: Effectively communicating and collaborating with a client located in a different country and time zone, ensuring clear understanding of briefs and feedback.
Adapting to Client's Brand & Style: Quickly understanding and consistently applying the US eCommerce client's specific brand guidelines and aesthetic preferences.
Keeping Up with Digital Trends: Continuously staying updated on the latest trends in social media content formats, video editing techniques, and digital design best practices relevant to eCommerce.

Learning & Development Opportunities:

Cross-Cultural Communication: Gaining valuable experience in communicating and collaborating effectively with international clients.
eCommerce Design Specialization: Deepening expertise in designing for the specific challenges and opportunities within the fast-paced eCommerce industry.
Platform Mastery: Becoming highly proficient in creating content specifically optimized for key social media platforms (Instagram, TikTok, Facebook) and email marketing platforms (Klaviyo).
Direct Client Interaction: Developing skills in directly managing client relationships and contributing to strategic creative discussions.

📝 Enhancement Note: The challenges are primarily related to the remote, cross-cultural, and time zone differences inherent in the role's structure. Growth opportunities are tied to mastering these challenges and becoming a highly effective remote design partner for international clients, while also deepening specialization in digital marketing design.

💡 Interview Preparation

Design Process Questions:

Be ready to walk through your typical design process for a social media campaign or email graphic, from receiving a brief to final delivery. Describe your steps, including concepting, design iterations, and how you incorporate feedback.
Discuss your experience in creating content for different social media platforms. How do you adapt your design and video editing approach for Instagram Reels versus TikTok videos versus Facebook posts?
Explain your process for ensuring brand consistency across multiple assets and platforms. How do you work with or create brand guidelines?

Company Culture Questions:

Research the US eCommerce client's brand (if identifiable or provided) and be prepared to discuss your initial impressions of their visual style and target audience. How would your design skills align with or enhance their current branding?
Be prepared to discuss your experience working remotely and across different time zones. How do you manage your time and maintain effective communication in a remote setting?
Discuss your approach to receiving and incorporating feedback from clients or stakeholders.

Portfolio Presentation Strategy:

Select 3-5 projects from your portfolio that best showcase your skills in graphic design, social media content, and video editing, particularly any work related to eCommerce or similar industries.
For each project, briefly explain the objective, your role, your process, and the final outcome. Highlight any positive results or metrics if available (e.g., engagement rates, click-through rates, though these may not be available for all portfolio pieces).
Be ready to discuss the tools you used for each project and explain your technical choices.
For video examples, be prepared to discuss your editing decisions and how they serve the content's purpose.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical design and content creation skills, adaptability to remote work and time zone differences, and the ability to align with a client's specific brand needs. Highlighting relevant portfolio pieces and being articulate about the creative process is key.

📌 Application Steps

To apply for this design position:

Submit your application through this link on the Workable platform.
Tailor your resume to highlight your experience in graphic design, social media content creation, and video editing, using relevant keywords from the job description. Quantify achievements where possible (e.g., "Created social media graphics that increased engagement by X%").
Prepare a compelling online portfolio that is easily accessible and showcases your best work in the required areas. Ensure it is mobile-friendly and loads quickly.
Craft a cover letter that specifically addresses your interest in this particular role, your experience working remotely or with international clients (if applicable), and how your skills and experience align with the requirements for a Content Creator & Graphic Designer in the eCommerce space. Mention your availability for the specified night shift schedule.
Be prepared to discuss your portfolio in detail and potentially complete a design exercise as part of the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Creator & Graphic Designer (US eCommerce, WFH)