Framer $11.25

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Garner, NC

Job Type: Part Time

Category: Retail Operations

Date Posted: 2026-11-03T00:00:00

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, driving sales through personalized framing solutions, and ensuring operational efficiency in the store.

• The Framer will be responsible for maintaining visual merchandising standards, managing inventory, and executing operational procedures to support overall store performance.

• This position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and a positive customer and team member experience.

📝 Enhancement Note: This role is a front-line, customer-facing position within Michaels Stores, with a specialized focus on custom framing. While not a traditional "operations" role in the sense of revenue or sales operations, it involves significant operational tasks related to store management, sales execution, and customer service, all of which directly impact store revenue and operational efficiency. The emphasis on SOPs, merchandising, and sales execution aligns with core operational principles in a retail context.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and drive custom framing sales.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their creative needs.

• Custom Framing Execution:

  • Complete custom framing orders with a high degree of quality and within the established turnaround times.
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including displays, and ensure assigned areas are well-organized and visually appealing.
  • Execute directed replenishment and SISO (Store-Inventory-Store-Online) processes to ensure product availability.
  • Assist with truck un-load and stocking processes, adhering to company standards and timelines.

• Customer Service & Environment:

  • Provide friendly and helpful customer service, assisting shoppers in finding products and offering solutions.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.

• Transaction & Compliance:

  • Operate the cash register accurately and adhere to all cash handling procedures and standards.
  • Follow all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.
  • Support shrink and safety programs, reporting any potential issues.

• Omni-channel Support:

  • Assist with and execute omni-channel processes as needed, ensuring a seamless customer experience across online and in-store channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and in-store operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales process designed to maximize order value and customer satisfaction, which is critical for driving revenue in the custom framing segment.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, but not strictly required if equivalent experience is demonstrated. Experience:

• 0-2 years of experience in a customer-facing role, with a focus on sales or service delivery.

• Demonstrated ability to manage tasks and responsibilities within a retail or service environment. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and navigating internal company software.

• Measuring Skills: Accurate and precise measurement capabilities, essential for custom framing orders.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Adherence to Procedures: Strong commitment to following Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment.

• Sales Acumen: Proven experience selling products and/or services, with a track record of meeting sales targets.

• Visual Merchandising: Understanding of visual merchandising principles to maintain appealing store displays.

• Inventory Management: Familiarity with basic inventory management and stocking processes.

📝 Enhancement Note: The required skills are foundational for a retail associate role, with a specific emphasis on the technical skills needed for custom framing. The preferred skills indicate a desire for candidates who can quickly contribute to sales targets and store presentation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their ability to:

  • Execute tasks according to established procedures (e.g., following a specific sales script or operational checklist).
  • Manage multiple responsibilities effectively in a fast-paced environment.
  • Contribute to a positive team and customer experience.

• Candidates with prior framing or design experience may be asked to discuss their process for consulting with clients and executing orders. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) and company programs.

• Familiarity with point-of-sale (POS) systems and basic inventory management workflows is beneficial.

📝 Enhancement Note: For this specific role, the emphasis is less on a formal "operations portfolio" and more on demonstrating an understanding of and adherence to established retail processes and customer service methodologies. Practical examples of following procedures and handling customer interactions will be key.

💵 Compensation & Benefits

Salary Range:

• $11.25 per hour. This rate is specified in the job title and aligns with entry-level retail positions. Benefits:

• Retirement Savings: 401(k) plan with employer match.

• Well-being Support: Employee Assistance Program (EAP).

• Health Coverage: Medical, dental, and vision coverage options.

• Convenient Healthcare: Telemedicine services.

• Financial Flexibility: Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Commuting Assistance: Commuter benefits program.

• Educational Support: Tuition assistance and adoption assistance programs.

• Everyday Perks:

  • Employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours:

• The role is listed as Part Time, with the description indicating potential work hours including nights, weekends, and early mornings, reflecting typical retail operational needs. The provided ai_working_hours of 40 suggests the possibility of full-time hours or the maximum hours an individual might work in a week, though the employment_type is explicitly stated as Part Time.

📝 Enhancement Note: The salary is clearly defined. The benefits package is comprehensive for a part-time retail role, offering significant value beyond the hourly wage, particularly the 401(k) match and health coverage. The working hours reflect the dynamic nature of retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Arts and Crafts Retail. Michaels Stores is the leading retailer in North America for arts, crafts, and home decor, catering to a wide range of creative pursuits and celebratory needs. This industry context implies a focus on creativity, inspiration, and customer passion. Company Size:

• Large (over 10,000 employees). As a major retail chain with over 1,300 stores, Michaels offers a structured environment with established processes and a significant employee base. Founded:

• 1973. With a long history, Michaels has a well-established brand presence and operational infrastructure. Headquarters:

• Irving, Texas. Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a department lead or manager responsible for custom framing and sales.

• Cross-functional Collaboration: Collaboration will primarily be with fellow store team members, including sales associates, cashiers, and stock associates, to ensure smooth store operations and a positive customer experience. Collaboration with the broader custom framing network or support teams may occur for specialized inquiries.

• Departmental Focus: The role has a specialized focus within the custom framing department, requiring close interaction with customers seeking personalized art and decor solutions.

Methodology:

• Customer-Centric Approach: The company emphasizes a customer-first approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all stores.

• Teamwork: Encouragement of a collaborative work environment where team members support each other to achieve store goals.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and providing excellent customer service within a large retail framework. The operational methodology emphasizes structured processes and customer engagement, crucial for driving sales and maintaining brand standards.

📈 Career & Growth Analysis

Operations Career Level:

• This is an entry-level to early-career retail position. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and retail operations. The responsibilities are task-oriented but require initiative in customer interaction and sales. Reporting Structure:

• Typically reports to a Framing Department Manager, Sales Team Lead, or Assistant Store Manager, who in turn reports to the Store Manager. This structure provides clear lines of supervision and feedback. Operations Impact:

• Directly impacts store revenue through custom framing sales and by contributing to overall store sales through excellent customer service and product availability.

• Influences customer satisfaction and loyalty by providing memorable framing experiences and a positive shopping environment.

• Contributes to operational efficiency through adherence to SOPs, effective merchandising, and participation in stocking and inventory tasks. Growth Opportunities:

• Within Framing: Potential to advance to a Framing Department Manager or Lead position, taking on more responsibility for sales targets, team supervision, and inventory management within the department.

• Across Store Operations: Opportunities to cross-train in other store departments, leading to roles such as Key Holder, Assistant Store Manager, or Store Manager.

• Skill Development: Develops strong customer service, sales, basic design consultation, and operational skills applicable to various retail and service industries.

• Specialization: Potential to become a subject matter expert in custom framing techniques and design trends.

📝 Enhancement Note: This role offers a clear pathway for growth within the retail sector, starting with foundational customer-facing skills and progressing into leadership and management roles. The specialized nature of framing also provides an opportunity for skill specialization.

🌐 Work Environment

Office Type:

• Public Retail Store Setting. The primary work environment is a bustling retail store, requiring interaction with the general public. Office Location(s):

• Garner, NC (specifically, 270 Shenstone Ln). The role is tied to a specific store location. Workspace Context:

• Customer-Facing Areas: Climate-controlled public retail spaces, including the sales floor and the framing design area.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptability to varying temperatures.

• Frame Shop: Contains specialized equipment such as a glass cutter and heat press, necessitating a focus on safety protocols.

• Collaboration: Opportunities for frequent interaction with customers and fellow team members, fostering a dynamic and collaborative atmosphere.

• Tools & Technology: Access to POS systems, framing equipment, and other store operational tools.

Work Schedule:

• Flexible schedule required, including nights, weekends, and early mornings, to meet the operational demands of a retail environment. This flexibility is typical for part-time retail positions aimed at covering peak hours and operational needs.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, emphasizing customer interaction and varied operational duties. The frame shop specifically requires careful attention to safety due to specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location with the hiring manager (e.g., Store Manager or Framing Manager). This will likely involve:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions related to handling customer requests, sales scenarios, and operational challenges.
  • A discussion about the candidate's understanding of custom framing and their interest in the creative aspect of the role.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about operating equipment (if applicable and safe to demonstrate).

• Final Steps: Reference checks and a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss specific examples from past experiences that demonstrate:

  • Customer Interaction: How you've handled challenging customer situations or gone the extra mile to provide excellent service.
  • Sales Success: Instances where you successfully sold a product or service, met targets, or upsold to a higher-value option.
  • Problem-Solving: How you've resolved issues or adapted to unexpected situations in a work environment.
  • Process Adherence: Examples of following instructions or SOPs accurately.

• If you have any visual examples of work (e.g., personal projects, previous retail displays you helped create), be ready to share them conceptually during the interview. Challenge Preparation:

• Customer Scenarios: Be ready to role-play or discuss how you would handle common customer scenarios, such as a customer unsure about framing options, a complaint about a completed order, or a request for a product not in stock.

• Sales Approach: Think about how you would approach a customer to discuss custom framing, highlighting benefits and consultative selling techniques.

• Operational Awareness: Consider how you would contribute to maintaining store standards, ensuring safety, and supporting team members during busy periods.

📝 Enhancement Note: The interview process is geared towards assessing customer service, sales aptitude, and operational awareness within a retail context. Candidates should prepare to provide concrete examples of their skills and readiness to follow company procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing sales transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Specialized tools such as mat cutters, framing saws, and potentially heat presses or assembly stations.

• Glass Cutter: Essential for custom glass sizing for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Sales Reporting: Access to daily/weekly sales reports generated by the POS system to track performance against targets.

• Inventory Management Systems: Basic systems for tracking stock levels, managing replenishment, and potentially conducting cycle counts.

CRM & Automation:

• Customer Database: The POS system likely integrates with a customer relationship management (CRM) component to track customer purchase history and preferences for personalized service.

• Order Management System: Integrated within the POS or a separate system to manage the lifecycle of custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is focused on retail operations, customer transactions, and the specific tools required for custom framing. Proficiency with POS systems and basic measurement tools is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through friendly service and tailored solutions.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression.

• Integrity & Respect: Maintaining ethical standards, treating all individuals with respect, and fostering a positive work environment.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

• Accountability: Taking ownership of responsibilities, adhering to SOPs, and contributing to store performance.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure customers have a positive experience, from initial greeting to final purchase.

• Shared Responsibility: All team members contribute to maintaining store appearance, stock levels, and operational efficiency.

• Supportive Environment: Encouragement to assist colleagues, share knowledge, and contribute to a positive team dynamic.

📝 Enhancement Note: The company values emphasize customer experience, creativity, and teamwork, which are integral to the success of a retail environment like Michaels. The collaborative style is geared towards achieving collective goals in serving customers and managing store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer service, sales consultations, order fulfillment, and general store upkeep simultaneously.

• Managing Customer Expectations: Effectively communicating timelines, design possibilities, and pricing for custom framing to meet customer needs and satisfaction.

• Handling Difficult Customers: De-escalating situations and resolving complaints professionally and empathetically.

• Physical Demands: The role involves standing for long periods, lifting, bending, and reaching, which can be physically demanding.

• Pace of Retail: Adapting to busy periods, especially during holidays and peak seasons, while maintaining service quality.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and conservation methods.

• Sales Training: Develop advanced sales techniques, consultative selling, and upselling strategies.

• Customer Service Skills: Enhance communication, problem-solving, and conflict resolution skills.

• Operational Proficiency: Gain experience in visual merchandising, inventory management, and POS system operation.

• Leadership Potential: Opportunities to grow into leadership roles within the store, managing teams and operations.

📝 Enhancement Note: The challenges are typical of a busy retail environment with a specialized focus. The growth opportunities are well-defined, offering paths for both specialization in framing and broader career advancement within retail management.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer. What was the situation, and what was the outcome?" or "How would you handle a customer who is unhappy with a custom framing order they received?"

• Sales Approach: "How would you approach a customer browsing the custom framing samples? What questions would you ask to understand their needs?" or "What techniques would you use to upsell or recommend additional services/products?"

• Operational Awareness: "How do you ensure accuracy when taking measurements or entering order details?" or "What steps do you take to maintain a clean and organized workspace and sales floor?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you handle working as part of a team, especially during busy times?" Portfolio Presentation Strategy:

• Be ready to discuss specific examples of your past work that highlight:

  • Customer Interaction: Detail how you built rapport and provided solutions.
  • Sales Achievements: Quantify any sales successes if possible (e.g., "consistently met my sales target by X%").
  • Problem-Solving: Walk through a challenging situation and how you resolved it.
  • Process Following: Explain how you ensure accuracy and adherence to guidelines in your work.

• If you have personal creative projects or past retail display experience, describe your process and the results.

📝 Enhancement Note: Candidates should prepare to provide specific, STAR-method (Situation, Task, Action, Result) examples for behavioral and situational questions, demonstrating their customer service, sales, and operational capabilities. Understanding Michaels' brand and values will be key for cultural fit assessment.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, comfort with basic technical tasks (measuring, equipment operation), and your ability to follow procedures. Use keywords like "customer engagement," "sales support," "retail operations," "visual merchandising," and "cash handling."

• Portfolio Preparation: Be ready to discuss specific examples of your experience related to customer service, sales, problem-solving, and process adherence. If you have any visual examples of creative work or retail displays you contributed to, have them ready to describe.

• Company Research: Familiarize yourself with Michaels' mission, values ("fuel the joy of creativity"), and the products they offer. Understand the importance of custom framing within their business model.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational scenarios. Be prepared to discuss your interest in the creative aspect of the role and your ability to provide exceptional customer experiences.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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