Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Vero Beach, Florida, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 11, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for delivering exceptional customer experiences through expert custom framing consultations and sales.

• Executes production of custom framing orders with a focus on quality, accuracy, and on-time completion.

• Contributes to overall store operations, including merchandising, inventory management, and maintaining a clean, safe, and well-stocked environment.

• Operates point-of-sale systems and handles cash transactions with accuracy and adherence to company standards.

• Supports omnichannel initiatives, ensuring seamless customer experiences across online and in-store channels.

📝 Enhancement Note: While the title "Framer" is straightforward, the responsibilities indicate a hybrid role blending specialized custom framing expertise with general retail operations and customer service duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology.

📈 Primary Responsibilities

• Engage customers in consultative conversations to understand their framing needs, offering expert design advice and solutions that align with their artwork and budget.

• Utilize design principles and product knowledge to sell custom framing services, aiming to meet and exceed sales and production targets.

• Accurately measure artwork and select appropriate materials (mats, frames, glass, hardware) to create custom framing proposals.

• Fabricate and assemble custom framing orders using specialized equipment (e.g., mat cutters, jointers, glass cutters, heat presses) while adhering to quality and safety standards.

• Ensure all framing orders are completed accurately and delivered to customers on time, managing production schedules effectively.

• Maintain the visual presentation and stock levels of the ready-made frame department, including any in-store order (SISO) and directed replenishment processes.

• Provide friendly and efficient customer service, assisting customers in locating products, answering inquiries, and resolving issues to enhance their shopping experience.

• Execute Standard Operating Procedures (SOPs) and company programs diligently to ensure compliance with all applicable laws, regulations, and internal policies.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and efficient inventory management.

• Operate the cash register, process transactions accurately, and handle cash, credit, and other payment methods according to established cash handling procedures.

• Support and actively participate in company-wide shrink reduction and safety programs, promoting a secure and accident-free work environment.

• Foster positive and respectful interactions with colleagues and customers, demonstrating a commitment to the company's vision, values, and a collaborative team spirit.

• Assist with the execution of omnichannel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to provide a unified customer journey.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing skills and broader retail operational duties. The mention of "Elevated ABC Deliver" implies a defined sales process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Specific vocational training or certifications in art, design, or fabrication may be advantageous but are not strictly required.

Experience: 0-2 years of experience in a retail or customer-facing role is expected. Experience in a specialized craft, art, or design-related field is highly beneficial.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills with a high degree of accuracy.

• Ability to learn and safely operate framing equipment, including mat cutters and glass cutters.

• Demonstrated customer service aptitude, with a friendly and helpful demeanor.

• Basic cash handling and transaction processing skills.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Physical stamina to stand for extended periods, lift heavy items, and perform manual tasks. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or solution-selling environment.

• Experience selling products or services, with a proven ability to upsell and cross-sell.

• Familiarity with art materials, framing techniques, and design principles.

• Experience with inventory management and merchandising within a retail setting.

• Basic understanding of omnichannel retail processes.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior framing experience is preferred, the company is willing to train candidates with strong foundational skills in customer service and a willingness to learn technical craft.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences demonstrating creativity, attention to detail, and problem-solving skills in their resume or during the interview.

• Examples could include personal art projects, design work, or instances where they successfully solved a customer's unique needs through creative solutions.

• If prior framing experience exists, visual examples of completed framing projects showcasing quality and craftsmanship would be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to following established Standard Operating Procedures (SOPs) for framing, sales, and general store operations.

• The ability to learn and adapt to company-specific processes for customer engagement (e.g., "Elevated ABC Deliver"), order fulfillment, and inventory management will be assessed.

• Familiarity with the concept of documenting workflow steps and adhering to them for consistency and quality is important.

📝 Enhancement Note: Given the entry-level nature, the emphasis is less on a formal portfolio and more on the candidate's ability to articulate their understanding of processes and their willingness to learn and execute company-defined workflows.

💵 Compensation & Benefits

Salary Range: Based on industry standards for entry-level retail positions with specialized duties in Vero Beach, Florida, a competitive hourly wage is expected. A typical range for a Framer role with part-time hours in this region would be approximately $13.00 - $17.00 per hour. This estimate considers the cost of living in Vero Beach, the required skills, and the part-time nature of the employment.

Benefits:

• 401(k) with employer match (eligibility criteria apply)

• Employee Assistance Program (EAP) for confidential support

• Medical, Dental, and Vision coverage (eligibility criteria apply)

• Telemedicine services for convenient healthcare access

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses

• Commuter benefits to assist with transportation costs

• Tuition assistance to support ongoing education and skill development

• Adoption assistance to support team members growing their families

• Employee discounts on Michaels products and services, fostering a connection to the brand and its offerings.

• Access to partner discount programs.

Working Hours: This is a part-time position. Actual hours will vary based on store needs, but typically involve a combination of weekdays, weekends, and potentially early mornings or evenings, consistent with retail operating hours. The estimated total weekly hours are around 20-29, aligning with the "Part time" employment type.

📝 Enhancement Note: The salary range is an estimation based on common retail pay scales for specialized roles in Florida and the provided part-time employment type. Actual compensation may vary based on experience, performance, and specific store needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores operates as a leading retailer in the arts, crafts, and home decor sector, providing a wide range of supplies for creative projects, celebrations, and home decoration. This industry context means the company culture often embraces creativity, personal expression, and community engagement.

Company Size: Michaels operates over 1,300 stores across North America, employing a significant number of individuals. This large retail footprint means structured operational processes, but also opportunities for diverse team interactions and career paths.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. With decades of experience, the company has established robust operational frameworks and a strong brand presence in the creative retail market.

Team Structure:

• The Framer typically works within a store team structure, reporting to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead if available.

• Collaboration is expected with fellow Sales Associates, Cashiers, and other department specialists to ensure smooth store operations and excellent customer service.

• Cross-functional collaboration will involve supporting various store functions as needed, including stocking, merchandising, and customer assistance outside of the framing department. Methodology:

• Data analysis in this role primarily involves tracking individual sales performance against targets and understanding customer preferences to drive custom framing sales.

• Workflow planning and optimization focus on efficiently managing framing production schedules and customer consultations to maximize throughput and quality.

• Automation is less prevalent at this individual contributor level, with efficiency gains coming from mastering equipment operation and adhering to optimized workflows.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely to be creative, customer-centric, and focused on providing solutions for crafters and artists. The large store network implies a need for standardized processes and a strong emphasis on team collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer engagement framework. It serves as a foundational role for individuals interested in specialized retail services and customer interaction. It offers direct experience in sales, production, and customer relationship management within a focused department.

Reporting Structure: The Framer reports directly to a Store Manager or Assistant Store Manager, with potential direct oversight from a dedicated Framing Manager or Lead. This structure ensures clear guidance on sales targets, production quality, and adherence to company policies.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing high-quality, personalized solutions. Efficient operations within the framing department also support overall store performance by freeing up other team members for broader customer service needs.

Growth Opportunities:

• Specialization: Potential to become a Framing Department Lead or Manager, overseeing operations, sales, and production for the custom framing service.

• Skill Development: Opportunities to deepen expertise in advanced framing techniques, design, and customer consultation, potentially leading to roles with higher artistic or consultative responsibilities.

• Broader Retail Management: Progression into Assistant Store Manager or Store Manager roles, requiring a comprehensive understanding of all store operations, team leadership, and P&L management.

• Cross-Functional Roles: Potential to move into visual merchandising, inventory management, or training roles within the retail organization, leveraging operational experience.

📝 Enhancement Note: The growth path is clearly defined within the retail environment, offering both specialized advancement in framing and broader opportunities in general store management.

🌐 Work Environment

Office Type: This is a position within a public retail store environment. The primary workspace will be the retail floor and the dedicated custom framing shop within the store.

Office Location(s): The specific store is located at 6140 20th St, Vero Beach, Florida. This location serves the local community and is part of Michaels' extensive retail network.

Workspace Context:

• The framing shop environment involves working with various tools and materials, including glass, mats, frames, and specialized machinery. While climate-controlled, it requires focus and attention to detail.

• The retail floor offers a dynamic environment where interaction with a diverse customer base is frequent, requiring adaptability and strong interpersonal skills.

• Opportunities for collaboration exist with team members throughout the store, fostering a supportive and team-oriented atmosphere.

Work Schedule: The work schedule will be part-time, with hours varying based on business needs. This will include working nights, weekends, and potentially early mornings. Flexibility is key to accommodate customer traffic patterns and operational demands.

📝 Enhancement Note: The work environment is typical of a retail setting, with specific considerations for the framing shop's equipment and materials. Flexibility in scheduling is a critical aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Typically includes an interview with the Store Manager or Framing Department Lead. This will focus on customer service philosophy, sales aptitude, and understanding of the role's responsibilities. Expect questions about handling customer interactions, problem-solving, and motivation.

• Skills Assessment: A practical demonstration or discussion related to basic measuring, understanding of framing concepts, or operating simple equipment might be included to assess hands-on capability.

• Cultural Fit: Evaluation of how well the candidate aligns with Michaels' values, particularly regarding creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio isn't mandatory, but be prepared to discuss any relevant past projects. If you have examples of creative work, design projects, or even well-executed DIY framing, have them ready to describe.

• Focus on articulating your problem-solving process and how you approach customer needs. If you have experience in sales, prepare specific examples of how you've built rapport and closed deals.

• If you have prior framing experience, be ready to describe the types of projects you've worked on, the materials you've used, and your approach to quality control. Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "A customer wants a frame for a very unusual item; how would you approach this?"

• Prepare to discuss your understanding of sales techniques, particularly consultative selling and how to identify customer needs.

• Familiarize yourself with Michaels' general product offerings and the custom framing service by browsing their website. Understanding their brand and target customer will be beneficial.

📝 Enhancement Note: The interview process is geared towards assessing customer service, sales potential, and the ability to learn specific framing skills, rather than requiring extensive prior experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Logan, Fletcher), framing jointers, glass cutters, mounting presses, possibly specialized saws and drills for frame assembly.

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Hand Tools: Hammers, staple guns, utility knives, screwdrivers for assembly.

Analytics & Reporting:

• Basic reporting through the POS system for sales tracking (individual and departmental).

• Potential use of inventory management software for tracking framing supplies and finished goods. CRM & Automation:

• The POS system likely has CRM capabilities for customer account management and tracking past orders.

• "Elevated ABC Deliver" is a proprietary methodology that acts as a structured sales and customer engagement process, akin to a specialized CRM workflow for framing consultations.

📝 Enhancement Note: Proficiency with specialized framing equipment is key. Basic computer skills for POS and CRM functions are expected. The "Elevated ABC Deliver" is a critical process to understand if possible.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creative solutions are encouraged for customer framing needs and store presentation.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, expert advice, and high-quality product delivery.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless shopping experience.

• Integrity: Adhering to company policies, ethical sales practices, and maintaining accuracy in all transactions and production.

• Efficiency: Streamlining processes in the framing shop and on the sales floor to maximize productivity and customer throughput.

Collaboration Style:

• The team culture is expected to be collaborative and supportive, with an emphasis on shared responsibility for store success.

• Open communication is encouraged, particularly between sales associates, framing specialists, and management, to ensure customer needs are met and operational issues are resolved promptly.

• A willingness to assist colleagues across different departments, as needed, is characteristic of a successful retail team environment.

📝 Enhancement Note: The culture emphasizes creativity and customer service, which are core to Michaels' brand identity. A collaborative approach is essential given the team-based structure of a retail store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to meet framing production deadlines while also dedicating attention to customer consultations and sales on the retail floor.

• Customer Expectations: Handling diverse customer needs and expectations, from simple framing requests to complex artistic projects, requiring adaptability and problem-solving skills.

• Learning Curve: Mastering the operation of specialized framing equipment and understanding the nuances of different framing materials and techniques.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and performing repetitive manual tasks, which can be physically demanding.

Learning & Development Opportunities:

• Framing Craftsmanship: Extensive training in custom framing techniques, material selection, and design principles.

• Sales and Consultation Skills: Development in consultative selling, customer needs assessment, and overcoming sales objections through Michaels' specific sales methodologies.

• Retail Operations: Gaining experience in visual merchandising, inventory control, loss prevention, and point-of-sale systems.

• Career Advancement: Opportunities to progress into leadership roles within the store, such as Framing Department Lead, Assistant Manager, or Store Manager.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with specialized duties, emphasizing the need for time management, customer focus, and physical capability. Growth opportunities are well-defined within the retail hierarchy.

💡 Interview Preparation

Strategy Questions:

• Sales Approach: "Describe your approach to selling a custom framing service. How would you engage a customer who seems hesitant?" (Prepare to discuss consultative selling, identifying needs, and highlighting value.)

• Problem-Solving: "A customer brings in a valuable piece of art and is unsure about the best framing options. How would you guide them?" (Focus on asking clarifying questions, offering options, and reassuring them about quality.)

• Process Adherence: "How important is it to follow Standard Operating Procedures (SOPs) in a retail environment, especially for a specialized service like framing?" (Emphasize consistency, quality, safety, and compliance.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in a framing role?" (Connect your interest to creativity, art, customer service, or retail experience.)

• "Describe a time you had to work as part of a team to achieve a goal." (Highlight collaboration, communication, and shared success.)

• "How do you handle feedback or constructive criticism regarding your work or performance?" (Show receptiveness to learning and improvement.) Portfolio Presentation Strategy:

• If you have visual examples of your work (art, design, framing), prepare to briefly showcase and explain them, focusing on your role, the process, and the outcome.

• For this role, be ready to articulate your understanding of the framing process from customer consultation to final product. Use the job description's responsibilities as a guide.

• Be prepared to discuss your understanding of basic sales metrics and how they relate to your performance (e.g., sales per customer, conversion rates).

📝 Enhancement Note: Focus on demonstrating customer service aptitude, a willingness to learn technical skills, and a collaborative spirit. Be ready to discuss sales strategies and how you would apply them in a retail framing context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://michaels.wd5.myworkdayjobs.com/External/job/Vero-Beach-6140-20th-St/Framer_R00321429

• Resume Customization: Tailor your resume to highlight any relevant customer service, sales, crafting, or hands-on experience. Use keywords from the job description such as "custom framing," "customer service," "sales," and "merchandising."

• Prepare for Scenario Questions: Think about common retail customer service challenges and how you've successfully resolved them. Also, consider how you would approach selling a service like custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understanding their brand will help you articulate your fit during the interview.

• Highlight Eagerness to Learn: Since this is an entry-level role with training provided, emphasize your willingness to learn new skills, operate equipment, and follow established processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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