Financial Services - Technology Consulting - Product Designer - Manager - NYC

📍 Job Overview

Job Title: Financial Services - Technology Consulting - Product Designer - Manager

Company: EY

Location: New York, NY, United States

Job Type: Full-Time

Category: Technology Consulting / Product Design

Date Posted: November 4, 2026

Experience Level: Manager (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Lead and deliver exceptional product and experience design for financial services clients, focusing on human-centered and AI-first methodologies within a technology consulting framework.

• Manage multidisciplinary design teams, ensuring high-quality craft, client satisfaction, and the development of junior talent, while also overseeing workstream economics and client relationships.

• Drive innovation by designing AI-enabled and agentic experiences, prototyping rapidly with LLMs, and translating concepts into polished Figma designs for complex enterprise platforms.

• Champion responsible AI principles within a regulated industry, integrating explainability, transparency, and fairness into design decisions and client strategies.

📝 Enhancement Note: This role is positioned within EY's Financial Services Organization (FSO) Technology Consulting practice, emphasizing a blend of deep industry expertise, cutting-edge design thinking, and advanced AI integration for enterprise-level financial services clients. The focus is on delivering tangible business outcomes through design, not just aesthetic solutions.

📈 Primary Responsibilities

• Lead design delivery efforts across client engagements, managing multidisciplinary teams of designers, researchers, and technologists.

• Oversee the quality, economics, and client relationships for design workstreams, ensuring successful project outcomes and client satisfaction.

• Govern design systems and brand guidelines to ensure consistency, scalability, and accessibility across client platforms.

• Develop and implement research and measurement strategies, tying design decisions directly to client Key Performance Indicators (KPIs) and business objectives.

• Define and implement standards, tool selection, and review processes for AI-assisted design work, fostering team capability in AI-first design methodologies.

• Strategize and design AI-enabled and agentic experiences, advising clients on the appropriate application of AI and ensuring responsible implementation.

• Embed principles of responsible AI, including explainability, transparency, human-in-the-loop control, fairness, and model risk mitigation, into all design decisions.

• Develop executive-level narratives and present compelling business cases for design work to senior client leadership and steering committees.

• Assess client design and technology maturity, defining roadmaps for improvement and building client capability through coaching and knowledge transfer.

• Lead business development activities, including identifying service opportunities, contributing to RFP responses, and developing proposals.

• Mentor and develop junior designers, providing feedback and fostering a culture of continuous learning and growth within the practice.

📝 Enhancement Note: The responsibilities highlight a dual focus on client-facing delivery and internal practice development. The role requires not only strong design leadership but also strategic thinking, business acumen, and a proactive approach to shaping how EY's design practice leverages AI and serves the financial services industry.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, UX Design, Interaction Design, Industrial Design, Product Design, or a related field, OR a Master's degree in a related field. Experience:

• 5 years of progressive, post-baccalaureate work experience in product or UX design, with significant exposure to enterprise platforms or complex systems.

• Alternatively, 4 years of work experience with a Master's degree in a related field.

• Demonstrated experience leading design on complex or regulated products.

• Experience directing and developing other designers, including coaching and providing feedback.

• Proven ability to balance multiple workstreams or engagements while maintaining high standards for design quality.

• Consulting or client-advisory experience in a design, product, or experience capacity is highly desirable.

• Experience in financial services (Banking and Capital Markets, Wealth and Asset Management, Insurance, or Real Estate, Hospitality, and Construction) is a significant plus.

• Experience standing up or reshaping a design capability, operating model, or design system in another organization.

• Background in business analysis, process design, or product management is advantageous.

• Experience supporting pursuits and RFP responses. Required Skills:

• Design Leadership: Ability to hold the quality bar across multiple workstreams, managing scope, pace, resourcing, and craft. Skill in leading design critiques and directing the work of other designers.

• User Experience (UX) Design: Deep understanding of human-centered design principles, interaction design, and user research methodologies.

• Design Systems & Governance: Advanced proficiency in Figma and hands-on experience contributing to or governing design systems. Understanding of brand guidelines and their application for consistency and scalability.

• AI-Assisted Design: Regular use of LLMs and AI-assisted design tools (e.g., Claude, Cursor, Figma Make) in personal practice and experience setting standards for team usage.

• Agile Delivery: Fluency in Agile methodologies and experience using Jira or equivalent project management tools for design delivery.

• Client & Stakeholder Management: Proven ability to communicate effectively with senior business, technology, and risk stakeholders, including delivering executive-ready presentations. High degree of ownership in fast-paced, regulated environments.

• Data-Driven Design: Ability to design data-heavy, role-based experiences and tie design decisions to client KPIs and business outcomes.

Preferred Skills:

• AI-Enabled Experience Strategy: Expertise in defining interaction philosophies and pattern libraries for AI-enabled and agentic experiences. Ability to advise clients on genuine AI value propositions.

• Responsible AI: Strong understanding and practical application of explainability, transparency, human-in-the-loop control, accessibility, fairness, and model-risk considerations in design.

• Financial Services Domain Knowledge: Familiarity with the specific challenges and opportunities within banking, capital markets, wealth management, insurance, or real estate sectors.

• Business Development: Experience supporting pursuits, developing proposals, and identifying new service opportunities.

📝 Enhancement Note: The qualifications emphasize a blend of advanced design craft, leadership capabilities, and a forward-thinking approach to AI integration within a consulting context. The requirement for experience with LLMs and AI-assisted tools, alongside responsible AI principles, is a key differentiator for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing both design craft and demonstrable business outcomes from previous projects, particularly those involving complex or regulated products.

• Examples of leading design initiatives, highlighting your role in directing teams, managing scope, and ensuring quality.

• Demonstrations of your ability to translate user needs and business objectives into effective, data-heavy, role-based experiences.

• Case studies that illustrate your approach to AI-assisted design, including how you've leveraged LLMs or AI tools to accelerate the design process.

• Evidence of contributions to or governance of design systems, showcasing your understanding of scalability, consistency, and accessibility. Process Documentation:

• Explanations of your process for integrating AI into design workflows, including tool selection, prompt engineering strategies, and team review mechanisms.

• Methodologies for conducting user research and measuring design impact, clearly linking design decisions to client KPIs and business outcomes.

• Examples of how you've embedded responsible AI principles (explainability, fairness, transparency) into your design process and decision-making.

• Documentation of your approach to client capability building, including coaching frameworks and knowledge transfer plans.

📝 Enhancement Note: The portfolio is critical for this role. It should not only display visual design excellence but also strategic thinking, leadership experience, and a concrete understanding of how design drives business value, especially in the context of AI and regulated industries. Candidates should be prepared to discuss the economic aspects of their workstreams and how they built the business case for design.

💵 Compensation & Benefits

Salary Range:

• New York City, Boston, Washington DC Metro Areas, Washington State, and Southern California offices: $140,500 - $233,900 USD per year.

• Bay Area California offices: $146,200 - $243,700 USD per year.

• All other US office locations: $117,100 - $214,400 USD per year.

📝 Enhancement Note: The provided salary ranges are for base compensation. Actual salaries are determined by a variety of factors including education, experience, knowledge, skills, and geographic location. This range is competitive for a Manager-level Product Design role in a major consulting firm within these high-cost-of-living areas.

Benefits:

• Comprehensive Health Coverage: Includes medical and dental coverage.

• Retirement Savings: Access to pension plans and 401(k) plans to support long-term financial security.

• Flexible Time Off:

  • Flexible vacation policy allowing employees to determine their own needs.

  • Paid time off for designated EY Paid Holidays.

  • Time off for Winter/Summer breaks.

  • Provisions for Personal/Family Care leave and other necessary leaves of absence to support well-being. Working Hours:

• Standard working hours are approximately 40 hours per week, though consulting roles often require flexibility to meet client demands and project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Financial Services Technology Consulting

Company Size: Large Enterprise (EY is a global leader with over 300,000 employees worldwide).

Founded: 1989 (as Ernst & Young)

Team Structure:

• The Product and Experience Design (PxD) Team is part of the Platforms competency within FSO Technology Consulting.

• PxD teams are multidisciplinary, comprising designers, researchers, technologists, and strategists who collaborate closely.

• This role operates within a matrixed structure, reporting to practice leadership while leading project teams that include client stakeholders and other EY service lines. Methodology:

• Human-Centered Design: A core philosophy, emphasizing understanding user needs to create effective solutions.

• AI-First Design: Embracing AI and LLMs as primary tools for rapid prototyping and experience creation.

• Agile Delivery: Utilizing Agile methodologies for iterative development and client collaboration.

• Data-Driven Decision Making: Grounding design choices in research, metrics, and demonstrable business outcomes.

• Responsible Innovation: Integrating ethical considerations, including AI ethics, into the design and development lifecycle.

Company Website: https://www.ey.com/

📝 Enhancement Note: EY's FSO is a significant part of the firm, dedicated to serving the financial services industry. The PxD team within Technology Consulting is positioned at the forefront of digital transformation, leveraging design and technology to solve complex client challenges. The culture emphasizes collaboration, continuous learning, and driving tangible business impact.

📈 Career & Growth Analysis

Operations Career Level: Manager

• This role sits at the Manager level, indicating significant experience and responsibility in leading design initiatives and teams. It requires strategic thinking, client-facing acumen, and the ability to manage complex projects and economics. This level typically involves direct oversight of project workstreams, client relationship management, and contributing to business development. Reporting Structure:

• The role likely reports to a Senior Manager or Partner within the FSO Technology Consulting practice.

• You will lead and mentor multidisciplinary teams of designers, researchers, and technologists on client engagements.

• Close collaboration with client leadership, technology teams, and risk/compliance stakeholders is expected. Operations Impact:

• The primary impact of this role is on transforming client businesses through innovative product and experience design, particularly leveraging AI.

• Success is measured by the quality of delivered experiences, the achievement of client KPIs, the economic success of workstreams, and the growth of client relationships and EY's design practice.

• You will be instrumental in helping financial services institutions navigate complex technological shifts, including AI adoption, and improve their operational efficiency and client engagement. Growth Opportunities:

• Leadership Advancement: Potential to progress to Senior Manager and Partner roles within EY's Technology Consulting practice, taking on larger engagements and broader practice leadership responsibilities.

• Specialization: Deepen expertise in AI-enabled experiences, responsible AI, or specific financial services sub-sectors.

• Practice Development: Contribute to shaping EY's design methodologies, tooling, and training programs, influencing the future of design consulting.

• Client Relationship Management: Build strong, long-term relationships with key financial services executives, becoming a trusted advisor.

• Skill Expansion: Opportunities to develop skills in business development, proposal writing, and financial management of consulting engagements.

📝 Enhancement Note: This role offers a clear path for career progression within a leading professional services firm. The emphasis on AI, client advisory, and business development provides diverse avenues for growth and specialization, making it an attractive position for ambitious design leaders.

🌐 Work Environment

Office Type: Primarily on-site client engagements, with potential for some hybrid work at EY offices when not client-facing.

Office Location(s): Primarily based in New York City, NY, with significant travel required to client sites across the US. Specific office locations mentioned include New York City, Boston, Washington DC Metro Areas, Washington State, Southern California, and Bay Area California.

Workspace Context:

• Expect a dynamic, fast-paced consulting environment where collaboration is key.

• Work will involve close partnership with client teams, requiring strong interpersonal and communication skills.

• Access to EY's internal resources, design tools, and technology infrastructure will be provided.

• Opportunities to work with diverse teams and learn from experts across various disciplines within EY. Work Schedule:

• Standard working hours are approximately 40 hours per week, but consulting engagements often demand flexibility, including extended hours and weekend work to meet client deadlines and project milestones.

• Travel up to 80% is required to serve client needs, indicating a significant on-site presence at client locations.

📝 Enhancement Note: This role demands a high degree of flexibility and a willingness to travel extensively. The "on-site" designation primarily refers to client site work rather than a fixed EY office location for all days. Candidates should be prepared for an intensive, travel-heavy consulting lifestyle.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief recruiter call to assess basic qualifications and interest.

• Hiring Manager/Team Interview: Deeper dive into your experience, leadership style, and approach to design challenges. Expect questions about your portfolio and specific project experiences.

• Case Study/Design Challenge: You may be asked to present a case study from your portfolio or tackle a hypothetical design problem relevant to financial services and AI. This assesses your problem-solving skills, design methodology, and ability to articulate your thought process.

• Leadership/Stakeholder Interviews: Interviews with senior leaders within the FSO Technology Consulting practice to assess strategic thinking, client management skills, and cultural fit.

• Final Round: Potentially a final interview with a Partner or senior executive.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful projects that demonstrate leadership, complex problem-solving, AI integration, and measurable outcomes, especially within regulated industries.

• Structure Your Narrative: For each project, clearly outline the business problem, your specific role and responsibilities, your design process (including AI usage), the challenges faced, the solutions developed, and the quantifiable results or business impact.

• Highlight Leadership & Economics: Be prepared to discuss how you led teams, managed scope, protected quality, and considered the economic implications of your design work.

• Showcase AI & Responsible Design: Explicitly detail your experience with AI-assisted design tools and how you've incorporated responsible AI principles.

• Executive Presentation Style: Practice presenting your work concisely, focusing on strategic insights and business value, as if addressing a client executive or steering committee.

Challenge Preparation:

• Understand the Context: Familiarize yourself with common challenges in financial services technology consulting, such as digital transformation, AI adoption, regulatory compliance, and customer experience enhancement.

• AI & Design Thinking: Be ready to apply AI-first design principles and human-centered design methodologies to solve abstract or concrete problems.

• Articulate Your Process: Clearly explain your thinking, assumptions, and decision-making process. Demonstrate how you would gather information, define problems, generate solutions, and measure success.

• Focus on Business Outcomes: Frame your solutions in terms of business value, ROI, and client KPIs.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to translate design expertise into tangible business results for financial services clients. Demonstrating leadership, strategic thinking, and a forward-looking approach to AI is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency required for UI design, prototyping, and design system management.

• AI & LLM Tools: Regular use of tools like Claude, Cursor, and Figma Make for AI-assisted design, rapid prototyping, and workflow acceleration. Experience in defining team usage standards for these tools is essential.

• Jira: Fluency in Agile delivery using Jira or equivalent project management tools for workflow tracking and collaboration.

Analytics & Reporting:

• Experience with tools for user research analysis and design measurement to tie outcomes to client KPIs. While specific tools aren't listed, familiarity with analytics platforms and data visualization concepts is implied for demonstrating value. CRM & Automation:

• While not explicitly stated as a primary requirement, understanding how design integrates with broader enterprise platforms, CRM systems, and automation workflows is beneficial, especially in a consulting context.

📝 Enhancement Note: Proficiency in Figma and a hands-on, leadership-level understanding of AI-assisted design tools are paramount. The ability to integrate these tools into Agile workflows and demonstrate their impact on client business outcomes is a key expectation.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding ethical standards in all client interactions and project work, especially critical in regulated financial services.

• Collaboration: Working effectively within multidisciplinary teams (designers, technologists, strategists) and with client stakeholders across different functions (business, technology, risk, legal).

• Excellence: Driving high-quality design outcomes, meeting client objectives, and continuously improving personal and team capabilities.

• Innovation: Embracing new technologies like AI and novel design approaches to solve complex problems and deliver transformative solutions.

• Impact: Focusing on delivering measurable business value and positive outcomes for clients, demonstrating the ROI of design efforts.

Collaboration Style:

• Cross-functional integration: Seamlessly working with technology consultants, business analysts, and client subject matter experts.

• Co-creation: Engaging clients in the design process through workshops, feedback sessions, and iterative development.

• Mentorship and Knowledge Sharing: Actively developing junior team members and sharing best practices within the design practice and across client teams.

• Constructive Critique: Participating in and leading design critiques to elevate the quality of work and foster continuous improvement.

📝 Enhancement Note: EY emphasizes a culture of integrity, collaboration, and continuous improvement. For this role, the ability to influence and collaborate with diverse stakeholders, both internally and externally, is crucial. The focus on "building a better working world" suggests a commitment to ethical practices and sustainable business solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craft and Delivery: Maintaining high design quality while managing multiple workstreams, tight deadlines, and client budget constraints.

• AI Integration Nuances: Guiding clients on the appropriate and responsible use of AI, avoiding "AI for AI's sake" and ensuring genuine value creation.

• Navigating Regulated Industries: Designing within the strict compliance and risk frameworks of financial services.

• Client Maturity: Assessing and addressing varying levels of design and technology maturity among clients, and building their capability.

• Extensive Travel: Adapting to a demanding travel schedule (up to 80%) while maintaining work-life balance.

Learning & Development Opportunities:

• AI & Emerging Technologies: Continuous learning and application of cutting-edge AI tools and methodologies in design.

• Financial Services Expertise: Deepening understanding of the financial services industry and its specific challenges.

• Consulting Skills: Developing advanced skills in client advisory, business development, proposal writing, and engagement management.

• Leadership Development: Formal and informal opportunities to hone leadership, mentorship, and strategic thinking capabilities.

• Industry Recognition: Opportunities to contribute to EY's thought leadership and build a personal brand within the design and consulting communities.

📝 Enhancement Note: This role presents significant challenges inherent in high-level consulting, particularly in a complex and regulated sector like financial services. However, these challenges are directly tied to substantial growth opportunities in leadership, specialization, and career advancement within a global firm.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a design team through a complex, regulated project. How did you ensure quality and manage scope?" (Focus on leadership, process, and stakeholder management.)

• "How do you approach integrating AI into a design workflow? What are the key considerations for responsible AI implementation in financial services?" (Demonstrate practical AI experience and ethical awareness.)

• "Walk us through a project where you had to build a business case for a design initiative to senior executives. What metrics did you use, and what was the outcome?" (Highlight your ability to connect design to business value and ROI.) Company & Culture Questions:

• "What interests you about EY's Financial Services Organization and this specific Product Design Manager role?" (Show research into EY, FSO, and the PxD team's mission.)

• "How do you foster collaboration within a multidisciplinary team and with client stakeholders?" (Provide examples of your collaborative approach and conflict resolution skills.)

• "How do you stay current with design trends, AI advancements, and the evolving financial services landscape?" (Emphasize continuous learning and proactive knowledge acquisition.) Portfolio Presentation Strategy:

• Storytelling: Frame each project as a compelling narrative with a clear beginning (problem), middle (process & solution), and end (impact & learnings).

• Quantify Impact: Use specific numbers and data points to demonstrate the business value and outcomes of your design work.

• Highlight AI & Leadership: Explicitly call out where and how you used AI tools and your specific leadership contributions.

• Conciseness: Be prepared to present your work within a set timeframe, focusing on the most critical aspects for a consulting audience.

• Interactive Engagement: Be ready to answer detailed questions about your process, decisions, and challenges, and engage in a dialogue about your work.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of design craft, strategic thinking, leadership capability, business acumen, and a forward-thinking approach to AI within the financial services context. Your portfolio is your primary tool; ensure it’s polished, narrative-driven, and highlights impactful results.

📌 Application Steps

To apply for this Product Designer - Manager position:

• Submit your application through the EY Careers portal. Ensure your resume highlights relevant experience in product design, leadership, AI-assisted design, and financial services (if applicable).

• Portfolio Customization: Tailor your portfolio to showcase projects that best align with the job description's emphasis on AI-first design, complex enterprise platforms, regulated industries, and measurable business outcomes.

• Resume Optimization: Use keywords from the job description (e.g., Product Design Leadership, Human-Centered Design, AI-Assisted Design, Figma, Financial Services, Responsible AI, Agile Delivery) to ensure ATS compatibility and highlight your most relevant achievements.

• Interview Preparation: Practice articulating your portfolio projects using a structured narrative (problem, process, solution, impact) and prepare to discuss your leadership style, AI experience, and how you drive business value through design.

• Company Research: Deeply understand EY's FSO, their technology consulting offerings, and their stance on AI and innovation. Be prepared to articulate why you are a strong fit for EY's culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.