Experienced CRM Salesforce UX Specialist

📍 Job Overview

Job Title: Experienced CRM Salesforce UX Specialist

Company: Boeing India Private Limited

Location: Bangalore, India

Job Type: FULL_TIME

Category: Revenue Operations / Sales Operations / Marketing Operations (Focus on CRM User Experience)

Date Posted: 2026-04-14

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design and strategy for Boeing's enterprise Salesforce CRM platform, focusing on enhancing user experience and efficiency for sales, marketing, and customer-facing teams.

• Map detailed user journeys and create intuitive CRM interfaces, workflows, and interactive prototypes to streamline key business processes and improve user engagement.

• Conduct comprehensive user research, usability testing, and accessibility reviews to identify pain points and iterate on designs, ensuring solutions meet real user needs and adhere to WCAG standards.

• Collaborate closely with product managers, business stakeholders, and IT development teams to define requirements, align priorities, and integrate UX solutions seamlessly into CRM development and deployment cycles.

• Contribute to the development and maintenance of a CRM-specific design system and pattern library, ensuring consistency, scalability, and reusability of UI components across Salesforce clouds.

📝 Enhancement Note: This role, while titled "UX Specialist," has significant implications for Revenue Operations, Sales Operations, and Marketing Operations due to its direct impact on the usability and effectiveness of the Salesforce CRM. The focus on user journeys, process streamlining, and data-rich environments directly translates to operational efficiency and data integrity. The requirement for 8+ years of experience in both UX design and Salesforce development suggests a senior-level individual contributor role with a strong emphasis on strategic contribution and potentially mentoring junior team members.

📈 Primary Responsibilities

• Plan and execute user interviews, surveys, and comprehensive usability tests on existing and new CRM features and workflows, analyzing results to inform design iterations and ensure user-centric solutions.

• Conduct thorough usability assessments and accessibility reviews (WCAG standards) to identify and address areas for improvement across all CRM interfaces, ensuring a seamless experience for all users.

• Develop and refine end-to-end CRM user flows for various personas (sales, marketing, service, support), identifying key pain points and designing solutions to streamline critical processes and enhance productivity.

• Create intuitive, customer-centric UI designs, including wireframes, mock-ups, and interactive prototypes, for Salesforce platforms to significantly enhance user productivity and engagement in data-intensive environments.

• Work collaboratively with product managers, business users, and IT development teams to clearly define requirements, prioritize initiatives, and ensure smooth integration of UX solutions into the CRM development and deployment lifecycle.

• Produce detailed personas, user flows, storyboards, wireframes, and interactive prototypes to effectively communicate design concepts, document key design decisions, and establish guidelines for CRM features.

• Contribute to the creation and maintenance of a pattern library or design system specifically for CRM applications, promoting consistency, scalability, and reusability of UI components and interaction patterns.

• Apply accessibility (WCAG) and responsive design standards to all CRM interfaces, guaranteeing a consistent and user-friendly experience across desktop and mobile devices.

• Partner with Business Admins and IT development teams to ensure CRM data flows, third-party connectors, and custom modules support a user-friendly experience, actively designing around complex data interactions.

• Share UX best practices with junior designers and cross-functional team members, providing specific guidance on CRM-related UX considerations and fostering a strong user-centered design culture within the broader team.

• Lead UX strategies and prototyping efforts across various Salesforce clouds, ensuring a cohesive and optimized user experience.

• Support end-to-end Salesforce release cycles, including critical post-deployment UX testing and validation to ensure successful user adoption and functionality.

• Leverage design tools such as Figma, Adobe XD, and Copado for wireframing, prototyping, and release readiness reviews.

• Provide guidance on the effective use of the design system and ensure strict alignment with Boeing’s overarching brand and UI standards.

• Incorporate best practices for data security, risk mitigation, and user access design directly into the UX layer of the CRM platform.

📝 Enhancement Note: The responsibilities highlight a deep integration with sales and marketing operations. The emphasis on "end-to-end CRM user flows," "streamlining key processes," and "anticipating and designing around complex data interactions" directly addresses core operational challenges. The need to support "Salesforce Service Cloud and Salesforce Experience Cloud" indicates a broad scope of impact across customer engagement and service operations.

🎓 Skills & Qualifications

Education: Bachelor's degree or postgraduate degree preferred, but not required. Advanced degrees are beneficial but not a strict prerequisite.

Experience: Typically, 8-12 years of related work experience. This includes extensive experience in UX design, Salesforce development, and cross-functional collaboration. Relevant military experience may also be considered.

Required Skills:

• 8+ years of experience designing for web, application, and/or mobile solutions, demonstrating a strong understanding of user interface principles.

• 8+ years of experience with the Salesforce Lightning Platform, including designing and developing solutions on Salesforce Service Cloud and Salesforce Experience Cloud, adhering to Salesforce Best Practices and Standards.

• 8+ years of dedicated experience in User Experience (UX) Design, covering the entire design lifecycle from research to implementation.

• 8+ years of experience performing user research, user interface design activities, and usability evaluations for complex software applications or systems.

• 8+ years of proficiency with design and data visualization tools such as Adobe Creative Suite, PowerPoint, and Tableau, or similar platforms.

• 8+ years of experience working effectively within an Agile development team environment, contributing to sprint planning, execution, and retrospectives.

• 8+ years of experience utilizing Project Portfolio Management (PPM) and/or Application Development Life-cycle Management (ADLM) tools (e.g., MS Project, Azure DevOps (ADO), JIRA) for project implementation tracking and management.

Preferred Skills:

• Salesforce User Experience (UX) Designer Certification.

• Salesforce Administrator certification, providing a strong foundation in CRM configuration and management.

• Proven experience with Salesforce Experience Cloud (Communities), Mobile Publisher, or customized Lightning experiences.

• Experience in data architecture, Single Sign-On (SSO) integration, and security role mapping within enterprise environments.

• Experience working within large, regulated enterprise environments, such as aerospace, manufacturing, or defense sectors.

• Demonstrated experience with user-centric design systems and a strong portfolio showcasing business-facing application designs.

• Experience leading or facilitating continuous improvement or lean principles workshops to drive process optimization.

📝 Enhancement Note: The extensive experience requirement (8+ years across multiple core competencies) positions this as a senior individual contributor or a lead role. The combination of deep UX expertise with specific Salesforce platform knowledge is critical. The mention of "Salesforce Best Practices and Standards" and "Salesforce Lightning Platform" are key ATS keywords for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio demonstrating a strong track record in UX design for enterprise applications, with a specific emphasis on CRM platforms like Salesforce.

• Case studies that clearly articulate user research methodologies, design challenges, proposed solutions, and measurable outcomes achieved through UX interventions.

• Examples of wireframes, interactive prototypes, user flows, and high-fidelity mock-ups that showcase design thinking and problem-solving capabilities for complex user journeys.

• Evidence of contributions to design systems, pattern libraries, or style guides, demonstrating an understanding of consistency, scalability, and reusable design components within an enterprise context.

Process Documentation:

• Documented processes for conducting user research, including planning, participant recruitment, interview/testing execution, and analysis of findings.

• Clear methodologies for creating and iterating on user flows, wireframes, and prototypes, including feedback incorporation loops.

• Standard operating procedures for collaborating with product managers, business stakeholders, and development teams throughout the design and development lifecycle.

• Processes for contributing to and maintaining design systems, ensuring adherence to established guidelines and standards.

• Documentation of accessibility best practices and how they are applied in the design and validation phases for CRM interfaces.

📝 Enhancement Note: For a UX role with such significant experience requirements, a portfolio is paramount. It needs to go beyond visual design and demonstrate a deep understanding of operational impact, process optimization, and how design choices directly influence user adoption and business outcomes within a CRM context. Emphasis should be placed on case studies that show problem-solving for complex business needs.

💵 Compensation & Benefits

Salary Range: While a specific range is not provided, based on the 8+ years of experience requirement, the specialized nature of Salesforce UX within an enterprise like Boeing, and the location in Bangalore, India, a competitive salary range would typically fall between ₹15,00,000 to ₹25,00,000 per annum. This estimate considers industry benchmarks for senior UX specialists and Salesforce professionals in major Indian tech hubs, adjusted for Boeing's scale and the role's strategic importance.

Benefits:

• Employee wellbeing support programs designed to foster a healthy work-life balance.

• Professional development opportunities, including access to training, certifications, and workshops to enhance skills in UX design and Salesforce technologies.

• Flexible work arrangements, offering a hybrid model that balances in-office collaboration with remote work flexibility.

• Comprehensive health insurance and medical benefits for employees and their dependents.

• Retirement savings plans and employee stock purchase options.

• Paid time off, including vacation days, sick leave, and public holidays.

• Opportunities for career advancement and internal mobility within Boeing's global network.

Working Hours: This is a full-time position with standard working hours, likely aligning with the 40-hour work week. The hybrid arrangement offers flexibility in how these hours are managed, balancing core business needs with employee preference.

📝 Enhancement Note: The salary estimation is based on publicly available data for senior UX designers and Salesforce specialists in Bangalore, India, considering the 8+ years of experience and the highly specialized nature of the role. Regional cost of living and industry demand for these skills have been factored in. Boeing's reputation as a major corporation suggests a comprehensive benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace & Defense. Boeing is a global leader in this sector, involved in the design, manufacturing, and servicing of commercial airplanes, defense systems, and space systems. This industry demands high standards of quality, safety, and innovation.

Company Size: Boeing is a large enterprise, employing a significant global workforce of over 170,000 individuals. The Boeing India Engineering & Technology Center (BIETC) alone comprises over 5,500 engineers. This scale implies complex organizational structures, extensive resources, and numerous opportunities for collaboration and specialization.

Founded: Boeing was founded in 1916, bringing over a century of experience and a deep-rooted history in aerospace innovation. This long history suggests a culture that values tradition, expertise, and long-term vision, while also embracing technological advancements.

Team Structure:

• The operations and technology teams at Boeing are likely structured with specialized groups focusing on specific platforms and functions. This CRM Salesforce UX Specialist will likely be part of a larger CRM or Digital Transformation team, reporting up through a UX Lead or a Digital Product Management hierarchy.

• Reporting structures are typically hierarchical in large enterprises, with clear lines of management and oversight. This role will likely report to a manager or director responsible for CRM user experience or digital product design.

Methodology:

• Data Analysis & Insights: The role requires a data-driven approach to UX, utilizing user research, analytics, and feedback to inform design decisions and measure impact.

• Workflow Planning & Optimization: A core aspect of the role is mapping and optimizing user workflows within Salesforce to enhance efficiency, reduce friction, and improve user adoption.

• Automation & Efficiency: While the primary focus is UX, understanding how UX design can enable automation and drive overall operational efficiency within the CRM is crucial.

Company Website: https://www.boeing.com/

📝 Enhancement Note: Boeing's industry and size suggest a culture that prioritizes rigor, systematic processes, and a strong emphasis on quality and safety. For a UX specialist, this means designs must not only be user-friendly but also robust, compliant, and scalable within a complex enterprise environment. The "people-driven culture" mentioned in the overview emphasizes a commitment to employee growth and wellbeing, which is a positive aspect for potential candidates.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "Experienced" specialist, indicating a senior individual contributor level. With 8+ years of experience, the expectation is for a high degree of autonomy, strategic input, and the ability to mentor others. The focus on leading UX strategies and contributing to design systems reinforces this senior standing. This is not an entry-level or mid-level role; it requires seasoned expertise.

Reporting Structure: The specialist will likely report into a management layer overseeing UX, Digital Product Management, or a broader CRM/IT function. This structure allows for clear guidance, performance management, and alignment with broader organizational objectives. Collaboration will extend across various business units, including sales, marketing, and customer service, requiring strong communication and stakeholder management skills.

Operations Impact: The impact of this role on operations is significant. By improving the user experience of the Salesforce CRM, the specialist directly contributes to:

• Increased sales team productivity and efficiency.

• Enhanced marketing campaign effectiveness through better data utilization and campaign management.

• Improved customer service responsiveness and satisfaction.

• Greater data accuracy and integrity within the CRM, which is foundational for accurate reporting and strategic decision-making in sales and revenue operations.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in Salesforce Experience Cloud, Service Cloud, and potentially other Salesforce clouds, becoming a subject matter expert in CRM UX for large enterprises.

• Leadership Development: Opportunities to lead UX initiatives, mentor junior designers, and potentially transition into UX management or product ownership roles within the CRM domain.

• Cross-Functional Specialization: Gain deeper insights into sales, marketing, and customer service operations by working closely with these departments, potentially leading to roles in sales operations strategy or GTM enablement.

• Industry Exposure: Develop a niche expertise in applying UX principles to the unique challenges and opportunities within the aerospace and defense industry.

📝 Enhancement Note: The "10+ years" AI-derived experience level aligns with the "Experienced" title and the 8+ years explicitly stated. The emphasis on operational impact is crucial for candidates targeting roles in Revenue Operations or Sales Operations, as it highlights how this UX role directly influences key business metrics.

🌐 Work Environment

Office Type: This is a hybrid role, indicating a mix of on-site work at the Bangalore office and remote work. Boeing's culture emphasizes collaboration and team engagement, suggesting that in-office days will be structured for team meetings, brainstorming sessions, and collaborative design sprints.

Office Location(s): The primary work location is Bangalore, India. Specific details about the facility would typically be available upon inquiry or during the interview process. Bangalore is a major technology hub in India, offering a vibrant ecosystem for tech professionals.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster collaboration. Expect team stand-ups, design reviews, and cross-functional workshops, both in person and virtually.

• Operations Tools & Technology: Access to industry-standard design tools (Figma, Adobe XD) and collaboration platforms will be provided. The Salesforce environment itself, along with associated development and deployment tools (Copado, ADO, JIRA), will be central to the workspace.

• Team Interaction: Regular interaction with UX peers, product managers, business stakeholders from sales and marketing, and IT development teams is a core component of the role, facilitating knowledge sharing and problem-solving.

Work Schedule: The role is full-time, likely with standard business hours in the India Standard Time (IST) zone. The hybrid arrangement offers flexibility in managing the workday, allowing for personal needs while ensuring availability for critical team activities and stakeholder engagements.

📝 Enhancement Note: The hybrid nature of the role is a key detail for candidates considering work-life balance and collaboration preferences. Boeing's emphasis on "frequent team engagements and face-to-face meetings" suggests that while flexible, there's a deliberate push for in-person interaction to foster innovation and strong team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements. Be prepared to highlight your experience with Salesforce, UX research, and design.

• Technical/Skills Assessment: This may involve a portfolio review session where you present case studies of your work, explaining your design process, problem-solving approach, and the impact of your contributions. Expect questions about your experience with Salesforce, UX methodologies, and specific tools.

• Behavioral Interviews: Questions designed to assess your fit with Boeing's culture, teamwork capabilities, problem-solving skills, and ability to handle complex projects. Prepare examples demonstrating your collaboration, communication, and leadership potential.

• Stakeholder/Manager Interviews: Discussions with the hiring manager and potentially key business stakeholders to evaluate your strategic thinking, understanding of business needs, and ability to translate those into effective UX solutions.

• Offer: Final offer extended upon successful completion of all interview stages.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase your experience with enterprise CRM (ideally Salesforce), user research, complex workflow design, and measurable impact.

• Tell a Story: For each project, clearly articulate the problem statement, your role and responsibilities, the user research and design process you followed, the challenges encountered, your solutions, and the tangible business outcomes or improvements achieved. Quantify results whenever possible (e.g., "reduced task completion time by X%", "increased user adoption by Y%").

• Highlight Salesforce Expertise: Explicitly demonstrate your understanding of Salesforce's capabilities, limitations, and best practices within your case studies. Show how you've designed for Service Cloud, Experience Cloud, or other relevant Salesforce products.

• Demonstrate Process: Walk through your design artifacts (wireframes, user flows, prototypes) and explain your rationale behind key design decisions. Show your iteration process based on feedback or testing results.

• Address Business Impact: Connect your UX work directly to business objectives and operational efficiency. How did your design contribute to revenue, customer satisfaction, or process streamlining?

Challenge Preparation:

• Be prepared for potential case studies or design exercises that simulate real-world problems you might encounter at Boeing. These could involve redesigning a specific Salesforce feature, mapping a complex user journey, or proposing UX improvements for a given business scenario.

• Practice articulating your thought process clearly and concisely. Focus on demonstrating your analytical skills, problem-solving approach, and ability to think critically about user needs and business requirements.

• Understand Boeing's core business (aerospace) and how CRM might support its operations. Research Boeing's values and culture to align your responses.

📝 Enhancement Note: The application process emphasizes a strong portfolio, which is standard for senior UX roles. The advice focuses on demonstrating not just design skills but also operational understanding and impact within the Salesforce ecosystem, crucial for a role that bridges UX and CRM operations.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Lightning Platform: Deep expertise required for designing and developing solutions on Salesforce Service Cloud and Salesforce Experience Cloud.

• Figma: A primary tool for wireframing, prototyping, and collaborative design.

• Adobe XD: Another key tool for creating wireframes, mock-ups, and interactive prototypes.

• Copado: Essential for release readiness reviews and understanding deployment processes within Salesforce.

Analytics & Reporting:

• Tableau: Used for data visualization, enabling the analysis of user behavior, feedback, and performance metrics to inform design decisions.

• Other Data Visualization Platforms: Proficiency with similar tools that can help interpret and present user data effectively.

CRM & Automation:

• Salesforce: The core CRM platform for this role.

• Azure DevOps (ADO) / JIRA: Project Portfolio Management (PPM) and Application Development Life-cycle Management (ADLM) tools for managing projects, tasks, and development workflows.

• Bamboo / Jenkins: Tools for DevOps administration, automation, continuous integration, and continuous deployment (CI/CD) pipelines, indicating an environment that embraces modern software development practices.

📝 Enhancement Note: The specific mention of Salesforce Service Cloud and Experience Cloud, along with design tools like Figma and Adobe XD, and deployment tools like Copado, are critical keywords. The inclusion of ADO/JIRA and CI/CD tools points to an Agile and DevOps-oriented development environment for CRM.

👥 Team Culture & Values

Operations Values:

• Safety, Quality, and Integrity: These are Boeing's core values and will permeate all aspects of work, including design decisions that impact critical business operations. Designs must be safe, reliable, and ethically sound.

• Innovation: A drive to continuously innovate, leveraging new technologies and approaches to solve complex aerospace challenges, including those within the CRM.

• Customer Focus: A strong emphasis on understanding and meeting customer needs, which directly translates to a user-centered design philosophy for the CRM.

• Collaboration: Encouraging teamwork and cross-functional partnerships to achieve shared goals.

• Efficiency & Optimization: A continuous pursuit of improving processes and outcomes, aligning with the goals of operations roles.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with diverse teams, requiring strong communication and the ability to translate technical UX concepts into business language for non-technical stakeholders.

• Process Review & Feedback: A culture that values constructive feedback and iterative improvement, essential for refining designs and ensuring successful implementation.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights across teams, particularly regarding CRM UX and Salesforce capabilities.

📝 Enhancement Note: Boeing's core values of safety, quality, and integrity are paramount and will influence design decisions. The emphasis on user-centered design and collaboration directly aligns with the UX specialist's role in enhancing the CRM experience for business users.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Enterprise Constraints: Navigating the complexities of a large, regulated enterprise like Boeing, balancing user-centric design with stringent security, compliance, and scalability requirements.

• Adopting New Technologies: Staying abreast of evolving Salesforce features, UX design trends, and new technologies (like AI/ML in CRM) and integrating them effectively into the existing ecosystem.

• Driving Adoption in Diverse User Groups: Ensuring that UX improvements are adopted by a wide range of users across different departments (sales, marketing, service) with varying technical proficiencies.

• Managing Complex Data Interactions: Designing intuitive interfaces for users who must interact with complex, interconnected data sets within the CRM.

Learning & Development Opportunities:

• Advanced Salesforce UX: Opportunities to specialize further in specific Salesforce clouds or advanced UX methodologies within the CRM context.

• Industry Conferences & Certifications: Support for attending relevant industry events (e.g., Salesforce Dreamforce, UX conferences) and pursuing certifications to enhance professional credentials.

• Mentorship & Leadership: Potential to mentor junior UX designers or take on leadership roles in UX strategy and program management.

• Exposure to Aerospace Tech: Gaining unique insights into the intersection of CRM and the aerospace industry, a specialized area of expertise.

📝 Enhancement Note: The challenges highlight the unique aspects of working in a large, established enterprise like Boeing, particularly in a regulated industry. The growth opportunities are tailored to developing specialized skills within the CRM UX domain and potentially moving into leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex CRM workflow for sales or marketing. What was the challenge, your process, and the outcome?" (Focus on user journey mapping, pain points, and measurable impact.)

• "How do you ensure your UX designs for enterprise applications are scalable, secure, and compliant with industry standards like WCAG?" (Highlight your understanding of enterprise constraints and best practices.)

Company & Culture Questions:

• "Boeing emphasizes safety, quality, and integrity. How would these values influence your approach to designing user experiences for our CRM?" (Connect your design philosophy to core company values.)

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration and communication with your team and stakeholders?" (Showcase your adaptability and teamwork skills.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with an executive summary of your role and the project's goals. Clearly define the problem and the user needs.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your design process and solutions. Explain your rationale for key decisions.

• Quantify Achievements: Wherever possible, present data and metrics that demonstrate the positive impact of your work on user adoption, efficiency, or business outcomes.

• Connect to Boeing: If possible, tailor your examples to illustrate how your skills could address challenges specific to a company like Boeing or the aerospace industry.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design choices, research methodologies, and problem-solving approaches.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating a blend of technical UX skills, deep Salesforce knowledge, an understanding of enterprise environments, and the ability to connect design work to tangible business and operational outcomes.

📌 Application Steps

To apply for this operations-focused UX position:

• Submit your application through the provided application link on the Boeing careers portal.

• Tailor Your Resume: Optimize your resume to highlight your 8+ years of experience in UX design and your specific expertise with the Salesforce Lightning Platform, Service Cloud, and Experience Cloud. Use keywords from the job description such as "user research," "usability testing," "wireframing," "prototyping," "Agile," and specific tool names (Figma, Adobe XD, Copado). Quantify your achievements with metrics where possible.

• Curate Your Portfolio: Select 3-4 high-impact projects that showcase your CRM UX experience, user research methodologies, design process, and measurable results. Ensure your portfolio clearly demonstrates your ability to design user-centric solutions for complex business needs and aligns with the requirements of this role.

• Prepare Your Narrative: Practice articulating your experience and portfolio projects clearly and concisely, focusing on how your UX skills directly contribute to operational efficiency, user adoption, and business objectives within a CRM context. Be ready to discuss your approach to collaboration and problem-solving.

• Research Boeing: Familiarize yourself with Boeing's business, its core values (safety, quality, integrity), and its technological initiatives. Understand how a strong CRM user experience contributes to its overall mission in the aerospace industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.