Digital Design Consultant Manager - FTC

📍 Job Overview

Job Title: Digital Design Consultant - FTC

Company: PwC UK

Location: London, United Kingdom

Job Type: Full-time, Temporary Contract

Category: Learning & Development Operations / Digital Transformation

Date Posted: 2026-09-23

Experience Level: Mid-Level to Senior (estimated 5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the strategic implementation and design of technology-enabled learning experiences within a large professional services firm.

• It involves partnering with Subject Matter Experts (SMEs) and business stakeholders to translate learning objectives into innovative digital solutions.

• The position requires a blend of instructional design, technology consulting, and project management skills to enhance learning effectiveness and support strategic business priorities.

• The role is critical in piloting and integrating new digital tools and platforms into existing Learning & Development (L&D) programs, ensuring a smooth transition to Business As Usual (BAU).

📝 Enhancement Note: The job title "Digital Design Consultant" combined with the responsibilities related to "technology enabled learning experiences," "digital and technology based solutions," and "adoption of new and existing digital and technology based solutions" strongly suggests a role within a Learning Operations or Digital Transformation function, specifically focused on enhancing L&D delivery through technology. The "FTC" (Fixed-Term Contract) indicates a project-based or temporary need. The estimated experience level of 5-10 years is inferred from the managerial aspects of "talent, development and coaching strategies" and the expectation of leading implementation and consultation.

📈 Primary Responsibilities

• Propose, create, and implement technology-enabled learning experiences at a programmatic level, ensuring alignment with business and learning objectives.

• Partner with the Innovation and Insights team to pilot and integrate new digital technologies and tools into TD&C programs, managing their transition to BAU.

• Provide consultation services and support to the wider Design Hub team on the adoption and best practices for digital and technology-based learning solutions.

• Maintain up-to-date knowledge of existing technology-based supplier products and services, making informed recommendations for program enhancement.

• Articulate creative approaches to learning design, demonstrating how technology can effectively augment learner experiences and boost learning effectiveness.

• Collaborate with People Solutions Learning Experience teams and Integrated Services Events teams to define logistical requirements and maintain project plans for program delivery.

• Support conversations with relevant business stakeholders, including SMEs, to facilitate effective learning content development.

• Lead the briefing and training of onsite team members, facilitators, and hosts on the technology aspects of programs.

• Maintain and develop tools that support the Centre of Excellence (CoE) in delivering technology-enhanced learning solutions, such as a Digital Learning Toolkit.

• Advise on and support the implementation of new and existing technologies for learning programs, including appropriate risk management activities.

📝 Enhancement Note: The responsibilities listed are typical for a Digital Learning Designer or Technologist within an L&D operations team. The emphasis on "programmatic level," "consultation services," "piloting and implementing new technology," and "transition to BAU" indicates a structured operational approach. The mention of "risk management activities" is a key operational consideration for technology deployments in a corporate environment.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in a relevant field such as Instructional Design, Educational Technology, Human Resources, Business Administration, or a related discipline is typically expected for roles of this nature. Advanced degrees or certifications in Learning Technologies or Digital Learning are advantageous.

Experience:

• Proven experience in designing, developing, and implementing technology-enabled learning solutions.

• Demonstrated experience in managing projects related to learning technology deployment and integration.

• Experience in stakeholder management, including engaging with Subject Matter Experts (SMEs) and business leaders.

• Track record of piloting and scaling new digital learning tools and platforms. Required Skills:

• Digital Learning Design: Expertise in creating engaging and effective digital learning content and experiences.

• Technology Implementation & Integration: Ability to support the rollout and integration of new learning technologies into existing systems.

• Stakeholder Management: Skill in collaborating with and influencing diverse business stakeholders to achieve learning objectives.

• Learning Strategy & Consulting: Capacity to advise on and contribute to the firm's overall learning strategy, leveraging technology.

• Instructional Design Principles: Strong understanding of adult learning theories and instructional design methodologies.

• Project Management: Ability to manage multiple projects, timelines, and resources effectively.

• Risk Management: Understanding of how to identify and mitigate risks associated with technology implementation.

• Process Documentation: Experience in creating clear and concise documentation for new processes and tool adoption.

Preferred Skills:

• Learning Experience Design (LXD): Focus on creating learner-centric and immersive experiences.

• Coaching Skills: Ability to support and guide individuals in their development.

• Knowledge of Existing L&D Technologies: Familiarity with common learning management systems (LMS), authoring tools, and virtual classroom platforms.

• Change Management: Experience in managing the human side of technology adoption and process changes.

• Data Analysis & Reporting: Ability to interpret learning data to measure effectiveness and inform future design.

📝 Enhancement Note: The required skills are derived directly from the core responsibilities and the description of the role's purpose. The emphasis on "propose, create/curate and implement technology enabled learning experiences" and "adoption of new and existing digital and technology based solutions" points towards a strong need for both design and technical implementation capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Technology-Enabled Learning Programs: Showcase at least 2-3 projects where you designed or implemented digital learning solutions. Highlight the specific technologies used, the learning objectives addressed, and the impact on learner engagement and effectiveness.

• Examples of Digital Learning Assets: Include samples of e-learning modules, interactive simulations, digital toolkits, or other digital learning materials you have created or curated.

• Process Improvement Documentation: Demonstrate your ability to document workflows for new technology adoption or learning processes. This could include flowcharts, SOPs, or user guides.

• Stakeholder Engagement Examples: Briefly describe a situation where you successfully collaborated with SMEs or business leaders to define learning requirements and design solutions, emphasizing your consultative approach.

Process Documentation:

• Workflow Design for Technology Adoption: Candidates should be prepared to discuss how they would design a process for introducing a new digital learning tool to a user base, including training, support, and feedback mechanisms.

• Implementation and Automation Methods: Be ready to explain your approach to implementing technology solutions at scale and identifying opportunities for automation within L&D processes.

• Measurement and Performance Analysis: Demonstrate how you would track the effectiveness of technology-enhanced learning solutions, including key metrics and reporting strategies.

📝 Enhancement Note: For a Digital Design Consultant role focused on technology in L&D, a portfolio demonstrating practical application of digital tools, process design, and measurable impact is crucial. The emphasis on "piloting and implementing new technology" and "transition to BAU" requires candidates to showcase their ability to operationalize new solutions.

💵 Compensation & Benefits

Salary Range: As this is a Fixed-Term Contract (FTC) role with PwC UK in London, a competitive salary is expected, reflecting the mid-to-senior level experience and the specialized nature of digital learning design and implementation. Based on industry benchmarks for similar roles in London and considering PwC's reputation, an estimated salary range for a Digital Design Consultant Manager (FTC) with 5-10 years of experience could be between £60,000 - £85,000 per annum, pro-rated for the contract duration. This estimate is based on data from industry salary surveys for L&D Technology Specialists, Digital Learning Designers, and Project Managers in London, adjusted for a consultancy environment.

Benefits:

• Empowered Flexibility: The opportunity to work a split week between office, home, and client site, allowing for a balanced work-life integration.

• Private Medical Cover: Comprehensive health insurance for employees.

• 24/7 Access to a Qualified Virtual GP: Convenient and immediate access to medical advice and consultations.

• Six Volunteering Days a Year: Paid time off to contribute to charitable causes.

• Professional Development: Access to learning resources and opportunities to develop skills in digital learning and technology.

• Pension Scheme: Competitive retirement savings plan.

• Life Assurance: Financial protection for beneficiaries.

Working Hours: The role is advertised as full-time, which typically equates to 35-40 hours per week in the UK. The hybrid work arrangement allows for flexibility in managing these hours, with specific daily schedules often determined by project needs and team collaboration requirements.

📝 Enhancement Note: The salary range is an estimate for a Fixed-Term Contract role in London, considering the seniority and specialized skills required. PwC is a major professional services firm, and their compensation packages are generally competitive. The benefits listed are explicitly mentioned in the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Assurance, Tax, Advisory) - PwC UK is a leading firm within the global PwC network, providing a wide range of services to businesses across various sectors. This environment fosters a culture of continuous learning, innovation, and client-centricity.

Company Size: PwC UK is a large organization, part of a global network with over 364,000 employees worldwide. Within the UK, it's a significant employer, meaning operations teams are likely well-structured, with established processes and ample resources.

Founded: PwC was formed in 1998 through the merger of Coopers & Lybrand and Price Waterhouse. This long history signifies a stable and established organizational structure with deep-rooted professional practices.

Team Structure:

• This role is part of the Talent, Development & Coaching Centre of Excellence (TD&C CoE), reporting to the Digital Design Team Lead.

• The TD&C CoE partners closely with business units and other internal teams, such as the Innovation and Insights team and People Solutions Learning Experience teams.

• Collaboration is key, with extensive interaction expected with Subject Matter Experts (SMEs) and potentially external technology suppliers. Methodology:

• Data-Driven Decision Making: The CoE likely uses data and insights to inform development strategies and measure program effectiveness.

• Agile & Iterative Design: Piloting new technologies and solutions suggests an iterative approach to learning design and implementation.

• Client-Centricity: While internal clients (employees), the principles of understanding needs and delivering value are paramount.

• Innovation & Continuous Improvement: A focus on "new and existing digital and technology based solutions" and "Innovation and Insights team" points to a forward-thinking operational approach.

Company Website: https://www.pwc.co.uk/

📝 Enhancement Note: The company context is derived from PwC UK's general profile as a major professional services firm. The specific team structure is detailed in the job description, emphasizing the TD&C CoE's role and its collaborative nature.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level consultant within the L&D operations and digital transformation space. It requires a blend of strategic thinking, hands-on design and implementation skills, and the ability to consult and influence. The "Manager" in the full title (though not in the provided job title field) suggests potential for team leadership or significant project oversight.

Reporting Structure: The role reports to the Digital Design Team Lead within the TD&C CoE. This indicates a clear hierarchical structure within the L&D function.

Operations Impact: The Digital Design Consultant plays a crucial role in enhancing the firm's human capital by ensuring employees have access to effective, modern, and engaging learning experiences. This directly impacts employee development, skill acquisition, retention, and ultimately, the firm's ability to meet strategic business objectives and serve its clients effectively. By leveraging technology, the role aims to improve learning efficiency, scalability, and impact.

Growth Opportunities:

• Specialization in Digital Learning Technologies: Deepen expertise in emerging learning technologies, AI in L&D, and immersive learning (VR/AR).

• Leadership in L&D Operations: Transition into roles with broader responsibility for L&D strategy, program management, or team leadership within the TD&C CoE or other HR functions.

• Cross-Functional Projects: Opportunity to work on firm-wide digital transformation initiatives, gaining exposure to other areas of the business.

• Consulting Skills Development: Enhance consulting capabilities through client-facing engagements and internal advisory roles.

• Fixed-Term Contract to Permanent Transition: Depending on business needs and performance, there may be opportunities for the FTC to convert to a permanent role or secure other permanent positions within PwC.

📝 Enhancement Note: The growth potential is inferred from the nature of the role within a large professional services firm and the common career paths in L&D and digital transformation. The "Manager" title in the full URL suggests a potential for leadership, even if the core role is that of a consultant.

🌐 Work Environment

Office Type: Hybrid work environment, with a split between office, home, and client site. This indicates a modern approach to work, balancing in-person collaboration and flexibility. PwC UK offices are typically professional, well-equipped, and designed to support collaboration and client meetings.

Office Location(s): The primary location is London, United Kingdom (WC2N 6RH). PwC has multiple offices across the UK, and the hybrid model suggests that work could be distributed across these locations or involve client sites within the London area.

Workspace Context:

• Collaborative Spaces: Offices will likely feature meeting rooms, hot-desking areas, and collaborative zones designed for team work and brainstorming.

• Technology Access: Employees will have access to PwC's internal IT infrastructure, including laptops, secure network access, and relevant software.

• Team Interaction: The hybrid model necessitates intentional efforts for team connection, likely involving scheduled in-office days for team meetings, workshops, and social interaction, alongside virtual collaboration tools.

Work Schedule: The standard full-time work schedule applies, but the hybrid arrangement offers flexibility in how and where these hours are fulfilled, subject to project demands and team coordination. This allows for better integration of personal commitments with professional responsibilities.

📝 Enhancement Note: The work environment details are extrapolated from the "Empowered flexibility" and hybrid work model mentioned in the benefits, as well as general knowledge of PwC's office environments.

📄 Application & Portfolio Review Process

Interview Process: Typically involves several stages for a role of this nature at a firm like PwC:

1. Application Screening: Review of CV and cover letter against role requirements.

2. Initial Interview: Often with an HR representative or the hiring manager to assess general fit, experience, and motivation.

3. Technical/Case Study Interview: This stage will likely focus on your digital design and technology implementation skills. You may be asked to present a portfolio piece, walk through a past project, or tackle a hypothetical scenario related to designing a digital learning solution or implementing a new technology.

4. Team/Stakeholder Interviews: Meetings with potential colleagues, the Digital Design Team Lead, or other key stakeholders to assess cultural fit, collaboration style, and strategic alignment.

5. Final Interview/Offer: A concluding discussion, potentially with senior leadership, followed by an offer.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best demonstrate your skills in digital learning design, technology implementation, and impact.

• Structure Your Case Studies: For each project, clearly outline: the business challenge, your role and responsibilities, the solution designed (including technology used), the implementation process, key metrics/results, and lessons learned.

• Highlight Technology: Explicitly mention the digital tools, platforms, and technologies you utilized and how they contributed to the learning outcomes.

• Quantify Impact: Whenever possible, use data and metrics to showcase the effectiveness of your solutions (e.g., improved completion rates, knowledge retention scores, behavioral changes, ROI).

• Be Prepared to Discuss: Anticipate questions about your design choices, challenges faced, how you managed stakeholders, and your understanding of adult learning principles and technology trends.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like: "How would you design a digital onboarding program for new hires in a hybrid environment?" or "What steps would you take to introduce a new AI-powered learning tool to a diverse workforce?"

• Process Design: Practice outlining processes for technology adoption, user training, and ongoing support for digital learning solutions.

• Stakeholder Communication: Prepare examples of how you have managed conflicting stakeholder needs or communicated complex technical information to non-technical audiences.

📝 Enhancement Note: The interview and portfolio review process is standard for consulting roles in large professional services firms, with a strong emphasis on practical application and demonstrable results. The "FTC" nature might mean a slightly more streamlined process, but the core assessment of skills and fit remains.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management Systems (LMS): Experience with enterprise-level LMS platforms (e.g., Workday Learning, Cornerstone OnDemand, SAP SuccessFactors) for content delivery, tracking, and reporting.

• Authoring Tools: Proficiency in industry-standard e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360) for creating interactive content.

• Content Curation Platforms: Familiarity with tools for curating and organizing digital learning resources.

• Virtual Collaboration Tools: Expertise in platforms like Microsoft Teams, Zoom, or Webex for delivering live online sessions and facilitating remote collaboration.

Analytics & Reporting:

• LMS Reporting Modules: Ability to extract and interpret data from LMS for program effectiveness.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or Excel for creating dashboards and reports on learning analytics.

• Survey & Feedback Tools: Experience with tools like SurveyMonkey or Qualtrics for gathering learner feedback.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding of how learning programs can integrate with CRM for sales enablement or employee data management.

• Workflow Automation Tools: Awareness of tools or platforms that can automate L&D processes (e.g., Zapier, Power Automate).

• Content Management Systems (CMS): Familiarity with systems used for managing digital content, which may overlap with learning resources.

📝 Enhancement Note: The technology stack is inferred from the role's focus on "technology enabled learning experiences" and "digital and technology based solutions," common in L&D operations. Specific tools would vary, but the categories are standard.

👥 Team Culture & Values

Operations Values:

• Client Focus: Delivering high-quality learning solutions that meet the needs of internal stakeholders and contribute to business success.

• Innovation: Embracing new technologies and creative approaches to learning design and delivery.

• Collaboration: Working effectively across teams, with SMEs, and with technology partners to achieve shared goals.

• Excellence: Striving for high standards in all aspects of learning design, implementation, and support.

• Integrity: Upholding PwC's professional standards and ethical guidelines in all activities.

• Data-Driven Approach: Using insights and analytics to inform decisions and measure impact.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with business units, People Solutions, Integrated Services, and the Innovation & Insights team.

• Partnership with SMEs: Building strong relationships with subject matter experts to co-create effective learning content.

• Open Communication: Fostering an environment where ideas can be shared, feedback is welcomed, and challenges are addressed collaboratively.

• Proactive Support: Providing timely and effective support to users of digital learning tools and programs.

📝 Enhancement Note: These values and collaboration styles are aligned with typical professional services firm cultures and the specific team described in the job posting, emphasizing internal client service and innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Technological Evolution: Keeping pace with the constantly changing landscape of learning technologies and identifying the most effective tools for specific needs.

• Stakeholder Alignment: Managing diverse expectations and priorities from various business units and SMEs regarding learning solutions.

• Scalability of Solutions: Designing and implementing digital learning programs that can be effectively scaled across a large, dispersed workforce.

• Measuring ROI: Demonstrating the tangible business impact and return on investment of technology-enhanced learning initiatives.

• User Adoption & Engagement: Ensuring that employees embrace and actively participate in new digital learning platforms and programs.

Learning & Development Opportunities:

• Advanced Digital Learning Design Certifications: Pursuing specialized certifications in areas like LXD, gamification, or advanced authoring tools.

• Emerging Technology Exploration: Opportunities to research and pilot cutting-edge technologies such as AI in learning, VR/AR for training, and personalized learning paths.

• Project Leadership: Taking on lead roles in larger digital transformation projects within the L&D function.

• Industry Engagement: Attending L&D conferences and workshops to stay abreast of best practices and network with peers.

• Mentorship: Access to mentorship from senior leaders within PwC's L&D or digital transformation teams.

📝 Enhancement Note: Challenges and growth opportunities are typical for roles at the intersection of L&D, technology, and consulting within a large, dynamic organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully implemented a new learning technology for a large organization. What were the key challenges, and how did you overcome them?" (Focus on your process, stakeholder management, and problem-solving).

• "How do you approach designing a digital learning experience for a complex topic or a technically diverse audience?" (Highlight your instructional design methodology, user-centric approach, and ability to tailor content).

• "Imagine we want to launch a new AI-powered personalized learning platform. What would be your key considerations for its successful adoption across the firm?" (Demonstrate strategic thinking, risk assessment, and change management awareness).

• "How do you measure the effectiveness of technology-enabled learning solutions, and how do you use data to inform future design decisions?" (Emphasize your analytical skills and data-driven approach). Company & Culture Questions:

• "What do you know about PwC's approach to talent development and learning?" (Research PwC's values, L&D initiatives, and any public statements on employee growth).

• "How do you see this role contributing to the firm's strategic priorities?" (Connect your responsibilities to PwC's business goals and client service).

• "Describe your ideal work environment and how you thrive in a hybrid setting." (Align your preferences with the hybrid model and PwC's culture). Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, narrate the journey from problem identification to solution implementation and impact.

• Focus on "Why": Explain the rationale behind your design choices and technology selections.

• Show, Don't Just Tell: Use visuals, screenshots, or brief demos where possible to illustrate your work.

• Be Prepared for Deep Dives: Anticipate questions about specific technical aspects, challenges faced, and how you collaborated with others.

• Connect to the Role: Explicitly link your experience and portfolio examples to the requirements of this specific Digital Design Consultant role at PwC.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of digital learning design principles, practical technology implementation experience, effective stakeholder management, and a results-oriented approach, all within the context of a professional services firm.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the PwC UK jobs portal.

• Tailor your CV and Cover Letter: Highlight specific experiences and skills directly relevant to digital learning design, technology implementation, stakeholder management, and project management. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 of your most impactful projects showcasing technology-enabled learning solutions. Ensure each case study clearly outlines the challenge, your solution, the technology used, and measurable outcomes.

• Research PwC: Familiarize yourself with PwC's values, their approach to talent development, and recent initiatives in digital transformation or learning. Understand their client-centric approach.

• Practice Your Presentation: Rehearse presenting your portfolio pieces and answering common interview questions, focusing on demonstrating your strategic thinking, problem-solving abilities, and collaborative spirit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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