Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Melbourne, FL, United States

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: 2026-09-28

Experience Level: Entry-Level / Early Career (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers initiating design projects, driving initial engagement and needs assessment.

• Leverage design expertise to consult with homeowners, interior designers, and builders on product selection for tile, wood, and stone.

• Manage the end-to-end customer project lifecycle, ensuring accuracy, timeliness, and consistent communication from inquiry through installation.

• Collaborate closely with store leadership and cross-functional teams to achieve sales targets and enhance the store's design services brand.

📝 Enhancement Note: This role is positioned as an entry-level design and sales function within a retail environment, focusing on customer consultation and project management. The "Design Consultant" title, coupled with responsibilities like managing projects from inquiry to installation and collaborating with store leadership, suggests a need for strong organizational and client-facing skills, even without formal "Revenue Operations" or "Sales Operations" titles. The emphasis on customer engagement and sales goals indicates a direct impact on revenue generation.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, proactively identifying design needs and offering initial consultation for walk-in clients.

• Schedule and conduct detailed design appointments, building rapport and developing a client base through networking, referrals, and in-store lead generation.

• Provide expert product recommendations and design advice for tile, wood, stone, and accessory selections, considering customer aesthetics, functionality, and project scope for residential and commercial applications.

• Develop comprehensive, aesthetically pleasing, and functional design solutions tailored to individual customer requirements.

• Oversee multiple customer projects concurrently, ensuring all phases from initial inquiry to final installation are managed with high accuracy, efficiency, and consistent follow-up.

• Maintain clear and concise communication with customers and internal stakeholders regarding project status, product availability, and installation timelines.

• Partner effectively with store leadership and associates to facilitate seamless project execution, achieve sales objectives, and promote best practices in design services.

• Utilize company-specific design applications and CRM tools, such as Salesforce, the Online Design Appointment Scheduler, and MyProject, for client management and project tracking.

• Support company-wide initiatives and goals by modeling exemplary customer service and coaching store employees on design best practices.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, and project coordination. For operations professionals, this translates to understanding pipeline management, customer journey mapping, and the importance of accurate data entry within CRM systems for forecasting and performance tracking. The mention of managing projects from inquiry to installation implies a need for understanding workflow dependencies and potential bottlenecks.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience: 1+ year of retail or customer service experience; internal candidates require 6+ months with Floor and Decor.

Required Skills:

• Proven customer service and client engagement abilities.

• Basic mathematical skills for calculations related to product quantities and pricing.

• Proficiency in utilizing Microsoft Office Suite (Word, Excel, Outlook) for communication and basic data management.

• Strong self-motivation and the capacity to multitask effectively in a fast-paced retail environment.

• Excellent verbal and written communication skills for client and internal interactions.

• Aptitude for learning and utilizing design software and CRM systems (e.g., Salesforce). Preferred Skills:

• Prior experience in interior design, home improvement sales, or a related consultative role.

• Familiarity with design principles and an eye for aesthetics in flooring and tile.

• Experience with CRM platforms, particularly Salesforce, for client management and sales tracking.

• Demonstrated ability to develop and nurture client relationships and generate referrals.

• Basic project management skills to oversee multiple customer initiatives.

📝 Enhancement Note: While not explicitly an "operations" role, the requirements for CRM proficiency (Salesforce), project management (managing multiple projects), and data-driven communication point to skills highly valued in Sales Operations and Revenue Operations. The emphasis on self-motivation and multi-tasking is critical for roles that often juggle competing priorities and require proactive problem-solving.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of customer consultations where design needs were identified and met with product solutions.

• Include case studies demonstrating the management of at least one complete customer project, from initial contact through successful installation.

• Highlight instances of client relationship development, including how referrals or repeat business were generated.

• Provide examples of how data from CRM or other systems was used to inform customer interactions or project decisions. Process Documentation:

• Document a typical customer consultation process, detailing key touchpoints and information gathered.

• Outline a personal workflow for managing multiple customer projects simultaneously, emphasizing prioritization and time management.

• Illustrate how communication was maintained with clients and internal teams throughout a project lifecycle.

📝 Enhancement Note: For this role, a portfolio would focus on demonstrating the candidate's ability to manage a customer's journey and translate their needs into sales. This is analogous to process mapping and workflow management in operations, emphasizing the candidate's ability to navigate and execute a defined process and manage client interactions efficiently.

💵 Compensation & Benefits

Salary Range: The minimum base pay is $15.10 per hour. Starting pay may be higher based on relevant experience.

Benefits:

• Bonus opportunities and career advancement prospects.

• Financial wellness programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive insurance plans (subject to eligibility): Medical, Dental, Vision, Life, and other coverage.

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off, commencing on Day 1. Working Hours: This is a full-time position. Store operating hours are Monday-Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours are structured within these times. Flexibility to work various shifts, including evenings and weekends, is expected to align with customer demand and store operations.

📝 Enhancement Note: The hourly base pay of $15.10 positions this as an entry-level role. For operations professionals, understanding compensation structures, including hourly vs. salary, bonus potential, and equity (ESPP), is crucial when evaluating roles. The comprehensive benefits package, particularly paid time off and volunteer time, indicates a focus on employee well-being, which can be a factor in job satisfaction for operations roles that often demand significant dedication.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Flooring & Decor)

Company Size: Large (Floor & Decor operates numerous locations nationwide, indicating a significant employee base and established corporate structure).

Founded: Floor & Decor was founded in 2000, signifying a relatively modern company with established operational processes and a growing market presence.

Team Structure:

• The Design Consultant likely operates within a store-based sales team structure, reporting to a Sales Manager or Store Leader.

• Collaboration is expected with fellow sales associates, design specialists, and potentially installation coordinators or warehouse staff.

• The role requires active partnership with store leadership to align on sales strategies, customer service standards, and operational efficiency within the store. Methodology:

• Customer-centric approach to sales and design, focusing on understanding and fulfilling client needs.

• Emphasis on consultative selling, providing expert advice rather than just transactional sales.

• Data-driven decision-making is implied through the use of CRM (Salesforce) and tracking sales goals.

• Process-oriented execution for managing customer projects from initial contact to post-installation follow-up.

Company Website: [Floor & Decor Careers URL provided in input: flooranddecoroutlets.wd1.myworkdayjobs.com]

📝 Enhancement Note: Floor & Decor's focus on a large retail footprint means operations professionals in any role would need to understand scalability, standardized processes, and the impact of field operations on overall business performance. The company's founding in 2000 suggests a blend of established practices with potential for modernizing operations.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the sales and design function. It serves as a foundational role for individuals interested in consultative sales, customer relationship management, and the home improvement industry. For operations professionals, this could be a stepping stone to understanding customer-facing processes, sales pipeline dynamics, and the direct impact of sales activities on revenue.

Reporting Structure: The Design Consultant typically reports to a Store Manager or a dedicated Sales Manager within a specific retail location. This direct reporting line emphasizes accountability for individual sales performance and customer satisfaction metrics.

Operations Impact: While not a traditional operations role, the Design Consultant directly influences revenue through consultative sales and project management. Their ability to effectively guide customer selections and manage projects contributes to customer satisfaction, repeat business, and the overall success of the store's sales and design services. Efficient project management by the consultant can reduce installation issues and returns, indirectly impacting operational costs and efficiency.

Growth Opportunities:

• Sales & Design Specialization: Advance to Senior Design Consultant, Lead Designer, or specialize in specific product categories.

• Management Track: Progress into Store Management roles, such as Assistant Store Manager or Store Manager, by demonstrating leadership, operational oversight, and sales performance.

• Cross-Functional Moves: Potential to move into roles within corporate operations, merchandising, or training, leveraging a deep understanding of customer needs and sales processes.

📝 Enhancement Note: The growth opportunities highlight a clear path for career progression within a large retail organization. For operations candidates, understanding these paths can reveal how customer-facing roles contribute to the broader operational ecosystem and where operational skills might be transferable or developed from such a position.

🌐 Work Environment

Office Type: Primarily an on-site role within a retail showroom and warehouse environment.

Office Location(s): The role is based at the Floor & Decor store located at 390 Melbourne, FL. This location serves as the primary workspace for customer consultations, product selection, and administrative tasks.

Workspace Context:

• The workspace includes a retail showroom environment with product displays, samples, and design consultation areas.

• Access to a warehouse environment is also part of the role, requiring awareness of product storage and movement.

• Opportunities for direct interaction with customers, fellow sales associates, and store leadership.

• Availability of necessary tools such as computers, telephones, and potentially design software workstations.

Work Schedule: This is a full-time position. The store operates extended hours, including evenings and weekends. The Design Consultant will be expected to work a schedule that aligns with store operating hours and customer traffic patterns, often including weekends and potentially some evenings. Flexibility is key to meeting customer demand and supporting store operational needs.

📝 Enhancement Note: The retail showroom and warehouse environment necessitates an understanding of physical workflow, inventory management considerations, and customer traffic flow, which are core elements of retail operations. The need for flexible scheduling is common in many operations roles supporting 24/7 or extended business hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, focusing on customer service experience, design aptitude, and basic qualifications.

• First Interview: Typically a behavioral interview with a hiring manager (e.g., Sales Manager or Store Leader) to assess communication skills, customer service philosophy, and problem-solving abilities. Expect questions related to handling difficult customers or managing multiple client requests.

• Second Interview/On-Site Assessment: May involve a practical exercise, such as a mock customer consultation, or a tour of the showroom to assess product knowledge and design intuition. This stage will also evaluate cultural fit and enthusiasm for the brand.

• Final Interview: Potentially with a higher-level manager to confirm fit and discuss compensation and benefits.

Portfolio Review Tips:

• Showcase Customer Focus: Highlight projects where you successfully understood and met customer needs. Emphasize how you translated client requirements into tangible design solutions.

• Demonstrate Project Management: If you have managed projects (even non-design related), detail your process for organization, communication, and timely completion. Quantify results where possible (e.g., "completed 15 projects per week").

• Illustrate Relationship Building: Include examples of how you've built rapport, generated referrals, or fostered repeat business.

• Highlight System Usage: Mention any experience with CRM systems (especially Salesforce) or design software, explaining how you used them to enhance customer service or project management.

Challenge Preparation:

• Mock Consultation: Be prepared to role-play a customer consultation. Practice asking probing questions to understand needs, presenting product options, and overcoming objections.

• Product Knowledge: Familiarize yourself with common flooring and tile types, their applications, and basic design principles.

• Scenario-Based Questions: Anticipate questions about handling specific customer scenarios (e.g., an unhappy customer, a complex design request, balancing multiple urgent client needs). Focus on demonstrating a customer-centric, problem-solving approach.

📝 Enhancement Note: The interview process emphasizes behavioral and situational assessments, common for roles requiring strong interpersonal skills and problem-solving. For operations candidates, framing responses around process, efficiency, and customer satisfaction will resonate. The portfolio advice focuses on demonstrating a managed customer journey, akin to a project lifecycle in operations.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (Salesforce): Essential for managing customer interactions, tracking leads, scheduling appointments, and monitoring sales pipeline progress. Proficiency is highly valued.

• Microsoft Office Suite: Standard tools for communication (Outlook), documentation (Word), and basic data management/tracking (Excel).

• Proprietary Online Design Appointment Scheduler: A specific company tool for managing customer bookings.

• MyProject: Another internal system for project tracking and management.

Analytics & Reporting:

• While not directly managing analytics, the role contributes data to systems that generate reports on sales performance, customer conversion rates, and project completion metrics. Understanding how your input affects these reports is beneficial. CRM & Automation:

• Salesforce: The core CRM for customer data management and sales process automation.

• Company-Specific Schedulers/Project Tools: Designed to streamline specific workflows within the sales and design process.

📝 Enhancement Note: Proficiency in Salesforce is a key requirement that directly aligns with the needs of Sales Operations and Revenue Operations roles. Understanding how to leverage CRM data for customer engagement and project tracking is a transferable skill. The mention of proprietary tools highlights the importance of adaptability to new systems.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and exceeding customer expectations throughout their design journey.

• Collaboration: Working effectively with fellow associates and leadership to achieve store-wide sales and service goals.

• Accountability: Taking ownership of customer projects and sales targets, ensuring timely and accurate execution.

• Efficiency: Managing time and resources effectively to handle multiple customer needs and projects simultaneously.

• Continuous Improvement: Embracing opportunities to learn new product knowledge, design techniques, and system efficiencies.

Collaboration Style:

• Team-Oriented: Success relies on supporting colleagues and contributing to a positive team environment within the store.

• Cross-Functional Interaction: Regular communication and coordination with store management, sales teams, and potentially installation partners.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve customer service and operational processes.

📝 Enhancement Note: The emphasis on customer-centricity, collaboration, and accountability aligns with core values often found in successful operations teams. For operations professionals, demonstrating an understanding of how these values translate into daily actions and impact business outcomes is crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Balancing the varied design preferences, budgets, and project scopes of a wide range of customers.

• High-Volume Environment: Effectively handling a large number of customer inquiries and simultaneous projects in a fast-paced retail setting.

• Product Knowledge Acquisition: Continuously learning and staying updated on a broad inventory of flooring, tile, and accessory products.

• Sales Goal Pressure: Meeting individual and store sales targets in a competitive retail landscape.

Learning & Development Opportunities:

• Product Training: Comprehensive training on Floor & Decor's extensive product lines, including installation basics.

• Sales & Design Skills: Opportunities to hone consultative selling techniques and develop design expertise.

• System Proficiency: Gaining experience with Salesforce and other company-specific operational tools.

• Career Advancement: Clear pathways for promotion within the sales, design, or store management tracks.

📝 Enhancement Note: The challenges presented are typical for customer-facing sales roles but also highlight areas where operational efficiency (e.g., streamlined project management, effective CRM usage) can make a significant difference. The growth opportunities demonstrate a commitment to employee development, a key factor for operations professionals seeking roles with long-term potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer solve a design problem. What was your process?" (Focus on needs assessment, solution proposal, and outcome).

• "How do you prioritize tasks when managing multiple customer projects with competing deadlines?" (Highlight time management, organization, and communication strategies).

• "Imagine a customer is unhappy with a product selection. How would you handle this situation?" (Emphasize empathy, problem-solving, and de-escalation techniques). Company & Culture Questions:

• "Why are you interested in Floor & Decor and this Design Consultant role specifically?" (Research company values, mission, and product offerings. Connect your skills to their needs).

• "How do you approach building long-term relationships with clients?" (Discuss proactive communication, follow-up, and understanding customer lifetime value).

• "What is your experience with CRM systems like Salesforce, and how have you used them to drive sales or improve customer service?" (Be specific about your contributions and understanding of data management). Portfolio Presentation Strategy:

• Structure Your Narrative: For each project or example, clearly state the challenge, your approach, the actions you took, and the results achieved.

• Quantify Your Impact: Use numbers whenever possible (e.g., "Increased client satisfaction by X%", "Managed Y projects concurrently," "Contributed to Z% of store sales").

• Showcase Process: Briefly explain the "how" behind your successes, highlighting your organizational skills and understanding of customer journeys.

• Tailor to the Role: Emphasize examples related to sales, customer service, design consultation, and project management.

📝 Enhancement Note: Interview preparation for this role focuses on behavioral questions and assessing practical skills. Operations professionals can leverage their experience in process improvement, data analysis, and project management by framing their answers to demonstrate efficiency, customer focus, and problem-solving capabilities.

📌 Application Steps

To apply for this operations-adjacent design and sales position:

• Submit your application through the provided link on the Floor & Decor Careers Workday portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any design-related skills or interests, and quantifiable achievements in previous roles. Emphasize experience with CRM systems like Salesforce.

• Portfolio Preparation: If you have examples of project management, customer consultations, or design work, prepare them in a clear, concise format. Focus on demonstrating your ability to manage a customer journey and deliver solutions.

• Interview Practice: Rehearse answers to common behavioral and situational interview questions. Practice articulating your approach to customer service, sales, and project management using the STAR method (Situation, Task, Action, Result).

• Company Research: Familiarize yourself with Floor & Decor's product lines, mission, and values. Understand their position in the home improvement market and how this role contributes to the company's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.