Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: 390 Melbourne - FL, Melbourne, Florida, United States

Job Type: Full-Time

Category: Retail Operations / Sales Support

Date Posted: September 17, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers seeking design assistance and product selection guidance within a retail environment.

• Engage customers on the sales floor to identify needs and guide them through product offerings for home renovation and design projects.

• Conduct in-depth design consultations to understand customer requirements for tile, wood, stone, and accessory products.

• Partner with store leadership to achieve sales targets and enhance the store's reputation for design services.

📝 Enhancement Note: While the title is "Design Consultant," this role is deeply embedded within a retail operations context, focusing on sales floor engagement, customer consultations, and driving product sales through design expertise. The core function is to translate customer needs into product solutions, directly impacting store revenue.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, providing initial assistance and directing them to appropriate resources or design services.

• Proactively identify customer needs and offer solutions related to flooring and design projects, initiating sales opportunities.

• Schedule and conduct personalized design appointments, effectively translating customer visions into tangible product selections.

• Provide expert advice on tile, wood, stone, and accessory products, considering aesthetics, functionality, and project scope for residential and commercial clients.

• Manage multiple customer projects concurrently, ensuring accuracy, timely follow-up, and clear communication throughout the project lifecycle.

• Collaborate closely with store leadership and associates to ensure seamless project management from initial customer inquiry through to final installation.

• Actively participate in and champion company initiatives, modeling best practices and coaching store employees on design and customer engagement strategies.

• Utilize company-specific design applications, including Salesforce, online scheduling tools, and project management software, to manage client interactions and project details.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales support, project coordination, and internal collaboration, all critical elements of effective retail operations. The emphasis on managing multiple projects and utilizing specific software indicates a need for strong organizational and system-proficiency skills.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.

• Internal candidates require a minimum of 6 months of tenure with Floor & Decor. Required Skills:

• Customer Engagement: Proven ability to engage customers effectively on the sales floor and build rapport.

• Sales Acumen: Aptitude for identifying sales opportunities and guiding customers towards purchase decisions.

• Design Consultation: Basic understanding of design principles and ability to advise on product selection for residential and commercial projects.

• Communication: Excellent verbal communication skills for clear and concise client interactions and internal collaboration.

• Mathematical Skills: Proficiency in basic mathematical calculations for pricing, quoting, and project estimation.

• Computer Proficiency: Competence in using basic computer applications, including the Microsoft Office suite (Word, Excel, Outlook).

• Multi-tasking: Ability to manage multiple customer interactions and projects simultaneously in a fast-paced retail setting.

• Self-Motivation: Proactive and driven to achieve individual and store sales goals.

Preferred Skills:

• Experience with CRM software such as Salesforce.

• Familiarity with design scheduling and project management tools.

• Background in interior design, home improvement retail, or a related field.

• Clienteling and referral generation experience.

📝 Enhancement Note: The requirements emphasize foundational customer service and sales skills, with a clear preference for candidates who can leverage technology (Salesforce) and possess an aptitude for design. The "0-2 years" experience level suggests a strong training and development component for successful candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required at this entry-level, candidates are encouraged to prepare examples that demonstrate their customer interaction skills, problem-solving abilities, and any design-related projects they have contributed to.

• Showcase instances where you successfully guided a customer to a solution, managed their expectations, or contributed to a positive sales outcome.

• Examples of how you've used communication tools (email, internal messaging) to manage client relationships or project details effectively. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with customer-centric sales processes, from initial engagement to project completion.

• Be ready to articulate how you would manage a typical design consultation workflow, from scheduling to product selection and follow-up.

• Demonstrate an ability to document key customer interactions and project details accurately, ensuring continuity of service.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" will likely be demonstrated through interview discussions and behavioral questions rather than a formal submission. The focus is on understanding the candidate's approach to customer interaction, sales processes, and basic project management.

💵 Compensation & Benefits

Salary Range: The minimum base pay for this role is $15.10 per hour. Starting pay will be higher based on relevant experience.

Benefits:

• Performance-Based: Bonus opportunities and career advancement opportunities at every level.

• Financial Wellness: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive Health: Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1.

Working Hours: This is a full-time position. Store operating hours are:

• Monday - Friday: 7:00 AM - 8:00 PM

• Saturday: 8:00 AM - 7:00 PM

• Sunday: 10:00 AM - 6:00 PM

Pickup hours are:

• Monday - Friday: 7:00 AM - 7:00 PM

• Saturday: 8:00 AM - 7:00 PM

• Sunday: 10:00 AM - 6:00 PM

Employees will be scheduled to work within these operational hours, requiring flexibility.

📝 Enhancement Note: The hourly rate of $15.10 is the minimum, indicating potential for higher compensation based on experience. The benefits package is robust, offering a mix of financial security, health coverage, and work-life balance initiatives, which are attractive for retail operations roles. The mention of bonus opportunities and career advancement highlights potential for growth and performance-based rewards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement, Flooring, Decor)

Company Size: Floor & Decor is a large, publicly traded company, indicating a structured corporate environment with significant operational scale. This means established processes and ample resources.

Founded: Floor & Decor was founded in 2000, making it a relatively young but rapidly growing company in the home improvement sector, known for its "warehouse-style" showrooms and extensive product selection.

Team Structure:

• The Design Consultant operates within a retail store environment, reporting to store leadership (e.g., Store Manager, Design Manager, or Sales Manager).

• They will collaborate closely with other sales associates, design staff, and potentially installation coordinators.

• Cross-functional collaboration is key, involving interactions with associates responsible for inventory, customer service, and operations. Methodology:

• Customer-Centric Approach: Emphasis on understanding and meeting customer needs through personalized service and design solutions.

• Sales-Driven Operations: Focus on achieving sales targets and driving revenue through effective consultation and product presentation.

• Process Adherence: Utilization of established company systems and workflows for customer management, project tracking, and sales execution.

• Continuous Learning: Encouragement of skill development in design, product knowledge, and sales techniques.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is likely fast-paced and customer-focused, typical of large retail operations. The "warehouse-style" model suggests an environment where product knowledge and efficient customer flow are paramount. As a growing company, there's an inherent focus on sales performance and career progression.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to early-career position within the retail operations and sales support function. It serves as a foundational role for individuals interested in design, sales, and customer relationship management within the home improvement sector.

Reporting Structure: The Design Consultant typically reports to a Store Manager, Assistant Store Manager, or a dedicated Design Manager, depending on the store's organizational structure. This provides direct oversight and mentorship opportunities.

Operations Impact: The Design Consultant directly impacts store revenue by driving sales through expert design advice and project management. Their ability to convert customer needs into product selections is crucial for achieving sales goals and contributing to the overall profitability of the store and the company. Effective customer service and project management also contribute to customer loyalty and repeat business.

Growth Opportunities:

• Specialization: Potential to deepen expertise in specific product lines (e.g., natural stone, luxury vinyl plank) or design styles.

• Advancement: Clear pathways to roles such as Senior Design Consultant, Design Manager, Sales Manager, or Store Management positions.

• Skill Development: Opportunities to enhance sales techniques, customer service skills, project management capabilities, and proficiency with design software.

• Cross-Training: Potential to gain exposure to other areas of store operations.

📝 Enhancement Note: The role is designed as a stepping stone, offering tangible growth opportunities within Floor & Decor's retail structure. The emphasis on sales and customer engagement means performance will be a key driver for advancement.

🌐 Work Environment

Office Type: This is an on-site role within a retail store environment that features a large warehouse-style showroom.

Office Location(s): The specific location is 390 Melbourne - FL, in Melbourne, Florida. This is a physical retail store accessible to the public.

Workspace Context:

• The workspace is dynamic, involving significant time on the sales floor interacting with customers and products.

• It will include dedicated areas for design consultations, potentially featuring samples, design tools, and seating.

• Exposure to a warehouse environment with moderate to high noise levels is typical, requiring adaptability.

• Access to basic computer stations for administrative tasks, scheduling, and CRM usage will be provided.

Work Schedule: Employees will work within the store's operating hours, which include evenings and weekends. Flexibility is essential to accommodate customer traffic and appointment scheduling. The role is full-time, likely around 40 hours per week, scheduled to cover peak operational times.

📝 Enhancement Note: The work environment is characteristic of a large-format retail setting, demanding physical presence and the ability to navigate a busy, sometimes noisy, space. The schedule requires flexibility to align with customer shopping patterns.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, communication skills, and interest in the role and company.

• In-Person Interview: This will involve meeting with store leadership (e.g., Store Manager or Design Manager). Expect behavioral questions focusing on customer service, sales scenarios, problem-solving, and teamwork.

• Scenario-Based Questions: You may be asked to walk through how you would handle specific customer interactions or design challenges.

• Product/Design Knowledge Assessment: While not a formal exam, your understanding and enthusiasm for flooring and design products will be evaluated.

• Cultural Fit: Assessment of your alignment with Floor & Decor's customer-centric and sales-driven culture.

Portfolio Review Tips:

• Since a formal portfolio isn't standard for this role, prepare to discuss past experiences that highlight your customer service successes, sales achievements, and any design-related contributions.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers about how you've handled customer interactions, resolved issues, or contributed to sales goals.

• Be ready to articulate your understanding of basic design principles and how you apply them to product recommendations.

• Highlight any experience with CRM systems like Salesforce, demonstrating your ability to manage client data and interactions. Challenge Preparation:

• Customer Scenario: Be prepared to role-play a customer interaction. Practice greeting a customer, identifying their needs, and making product recommendations.

• Problem-Solving: Think about how you would handle a situation where a customer is unhappy with a product choice or an installation issue. Focus on active listening and finding solutions.

• Sales Pitch: Practice articulating the value proposition of Floor & Decor's design services and products concisely.

📝 Enhancement Note: The interview process will likely focus on assessing practical customer service and sales skills, rather than deep design expertise, given the entry-level nature of the role. Demonstrating enthusiasm for the products and a strong work ethic will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for basic computer tasks, email communication, and potentially creating simple reports or documents.

• Salesforce: This CRM system is crucial for managing customer relationships, tracking leads, scheduling appointments, and monitoring sales activities. Proficiency or a demonstrated ability to learn it quickly is key.

• Proprietary Online Design Appointment Scheduler: A specific tool used by Floor & Decor for booking customer appointments.

• MyProject: Likely an internal tool for project management, tracking, and communication related to customer orders and installations.

Analytics & Reporting:

• While not directly responsible for complex analytics, the Design Consultant will use reporting features within Salesforce and MyProject to track their personal sales performance, customer pipeline, and appointment conversion rates. CRM & Automation:

• Salesforce: The primary CRM tool for managing customer data and sales processes.

• Internal Communication Tools: Likely utilized for team collaboration and project updates.

📝 Enhancement Note: Proficiency with Salesforce is a significant requirement and differentiator for this role. Candidates with prior CRM experience will have a distinct advantage, as they will be expected to quickly adopt and effectively use these systems for daily operations.

👥 Team Culture & Values

Operations Values:

• Customer First: A commitment to providing exceptional service and personalized design solutions that meet customer needs and exceed expectations.

• Sales Excellence: A drive to achieve and surpass sales targets through effective consultation, product knowledge, and client relationship building.

• Teamwork & Collaboration: Working effectively with store leadership and associates to ensure seamless customer experiences and contribute to overall store success.

• Efficiency & Organization: Managing multiple projects accurately and on time, utilizing company systems and processes to maintain order and productivity.

• Continuous Improvement: An openness to learning new product lines, design trends, and sales techniques to enhance personal performance and contribute to store growth.

Collaboration Style:

• Customer-Focused Collaboration: Working with colleagues to ensure customers receive a cohesive and positive experience, from initial consultation to final installation.

• Information Sharing: Actively sharing customer insights, project updates, and best practices with team members and leadership.

• Supportive Environment: Contributing to a team atmosphere where associates support each other in achieving store goals and serving customers.

📝 Enhancement Note: The culture emphasizes a results-oriented, customer-centric approach within a collaborative retail setting. Success will depend on an individual's ability to balance direct customer engagement with internal teamwork and adherence to operational processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Adapting to a wide range of customer tastes, budgets, and project scopes, and providing suitable design solutions for each.

• Balancing Sales & Service: Effectively transitioning from a consultative approach to a sales-focused one while maintaining customer satisfaction.

• Fast-Paced Environment: Thriving in a busy retail setting with high customer traffic and the need to manage multiple concurrent projects.

• Learning Curve: Quickly mastering product knowledge for a vast inventory and becoming proficient with proprietary sales and project management software (e.g., Salesforce).

Learning & Development Opportunities:

• Product Expertise: Deepen knowledge of various flooring materials, installation methods, and design trends through company training and on-the-job experience.

• Sales & Consultation Skills: Enhance abilities in active listening, needs assessment, solution presentation, and closing techniques.

• System Proficiency: Become an expert user of Floor & Decor's sales and project management tools, maximizing their efficiency.

• Career Progression: Potential to advance into leadership roles within the sales or store management tracks.

📝 Enhancement Note: This role presents a solid opportunity for individuals to develop critical skills in sales, customer relationship management, and retail operations within a structured environment. The challenges are typical of the retail sector but are balanced by clear growth pathways.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer find the perfect product for their needs, even when they weren't sure what they wanted." (Focus on your consultative approach and problem-solving.)

• "How would you handle a situation where a customer is undecided between two very different product options?" (Assess your ability to guide decision-making.)

• "Walk me through your process for managing multiple customer projects simultaneously. What tools or strategies do you use?" (Evaluate your organizational and time management skills.)

• "Why are you interested in a design consultant role at Floor & Decor, and what do you know about our products or services?" (Gauge your research and genuine interest.) Company & Culture Questions:

• "What does excellent customer service mean to you in a retail environment?" (Understand your service philosophy.)

• "How do you stay motivated and meet sales goals in a retail setting?" (Assess your drive and performance orientation.)

• "Describe your experience with CRM systems like Salesforce. What are their benefits?" (Gauge your technical aptitude and understanding of sales tools.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to verbally "walk through" your experience using specific examples.

• For customer service examples, highlight the situation, your action, and the positive result (e.g., customer satisfaction, repeat business).

• For any sales achievements, quantify your success where possible (e.g., "exceeded sales targets by X%").

• If you have any design-related projects (even personal ones), be ready to describe your thought process, material choices, and the outcome.

📝 Enhancement Note: Interviews will focus on behavioral and situational questions. Prepare concrete examples that demonstrate your customer service skills, sales aptitude, and ability to learn and adapt within a structured retail environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Floor & Decor careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant retail, customer service, or sales experience. Emphasize achievements and quantify results where possible. Use keywords from the job description such as "customer service," "sales," "design consultation," and "retail."

• Prepare Examples: Think of specific examples from past roles that demonstrate your ability to engage customers, solve problems, manage tasks, and work as part of a team. Be ready to discuss these using the STAR method.

• Research Floor & Decor: Familiarize yourself with their product offerings, store model, and company values. Understand how the Design Consultant role contributes to the overall business objectives.

• Practice Interview Responses: Rehearse answers to common interview questions, particularly those related to customer service, sales, and handling challenging situations. Prepare to discuss your experience with CRM systems if applicable.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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