Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Porter Ranch, CA, United States

Job Type: Full-Time

Category: Retail Operations / Sales Support

Date Posted: September 29, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers seeking design guidance and product selection for flooring and hard surfaces.

• Drive sales by actively engaging with customers on the sales floor and through scheduled design appointments.

• Manage the end-to-end customer project lifecycle, from initial consultation through to installation coordination.

• Collaborate cross-functionally with store leadership and associates to achieve sales targets and enhance the company's design services brand.

• Utilize company-specific design software and CRM tools to manage client interactions and project details efficiently.

📝 Enhancement Note: While the title is "Design Consultant," this role is deeply embedded in retail operations and sales support. The focus is on customer engagement, sales conversion, and project management within a retail environment, rather than purely abstract design conceptualization. The "entry point" nature suggests significant training will be provided, but a strong customer service and sales aptitude is paramount.

📈 Primary Responsibilities

• Proactively engage with customers on the retail floor, offering assistance and identifying design needs for flooring, tile, wood, and stone projects.

• Conduct in-depth design consultations, understanding client requirements, aesthetic preferences, and project scope to recommend suitable products.

• Schedule and manage design appointments, cultivating a strong client base through proactive outreach, networking, and referral generation.

• Develop and present comprehensive design solutions, ensuring functional and aesthetically pleasing outcomes that meet customer expectations.

• Maintain meticulous project management for multiple simultaneous customer engagements, ensuring accuracy, timely execution, and consistent follow-up communication.

• Partner effectively with Store Leaders and associates to facilitate seamless project progression from initial customer inquiry through to final installation.

• Champion company initiatives, modeling best practices and providing coaching to store employees to foster a high-performance sales and service culture.

• Master and consistently utilize company-specific design applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject tools.

• Perform additional duties as assigned to support store operations and sales objectives.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, consultative selling, and operational project management. The successful candidate will need to balance customer interaction with administrative tasks and cross-functional collaboration, all within a retail store setting.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required. Experience:

• Minimum of 1 year of direct retail or customer service experience.

• Internal candidates require a minimum of 6 months of tenure with Floor & Decor. Required Skills:

• Proven customer service and client engagement abilities.

• Basic mathematical proficiency for calculations and sales-related tasks.

• Foundational computer literacy, including experience with the Microsoft Office suite (Word, Excel, Outlook).

• Strong self-motivation and the capacity to effectively multi-task in a fast-paced retail environment.

• Excellent communication and interpersonal skills for client and team interactions.

• Ability to manage multiple projects concurrently with a focus on accuracy and timely follow-up.

• Aptitude for learning and utilizing new software and design tools. Preferred Skills:

• Experience with CRM systems, particularly Salesforce.

• Familiarity with interior design principles or product knowledge in flooring, tile, wood, or stone.

• Demonstrated ability in sales and client development.

• Previous experience in a retail design or showroom environment.

• Basic understanding of warehouse operations and associated safety protocols.

📝 Enhancement Note: The requirements lean towards foundational customer service and retail operational skills. The emphasis on "entry point" and basic computer knowledge suggests that extensive design or CRM expertise is not a prerequisite, but a willingness to learn and apply these tools is crucial. The mention of warehouse environment exposure implies a need for adaptability to different store operational areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any examples of customer project management, sales success, or design problem-solving in their resume or during the interview.

• Demonstrations of managing multiple customer requests or projects simultaneously will be beneficial.

• Evidence of successful client relationship building and retention, even in informal settings, is valuable.

• Examples of how you've used basic tools (like spreadsheets or presentations) to organize information or present solutions. Process Documentation:

• Candidates should be prepared to discuss their approach to managing customer interactions and projects, emphasizing organization, follow-up, and communication.

• Understanding of how to document customer needs and project specifications accurately is key.

• Ability to articulate the steps involved in a customer service or sales process you have managed.

• Familiarity with how to escalate issues or seek assistance from team members or management when needed.

📝 Enhancement Note: For an entry-level role like this, a traditional "portfolio" might not be expected. The focus will likely be on demonstrating process-oriented thinking and problem-solving capabilities through resume examples and interview discussions. Candidates should think about how they've managed tasks, communicated with clients, and organized information in previous roles.

💵 Compensation & Benefits

Salary Range:

• The stated pay range is $18.57 - $21.90 per hour.

• This range is competitive for entry-level retail sales and design support roles in the Porter Ranch, CA area, considering the cost of living and industry benchmarks for similar positions. Benefits:

• Bonus opportunities and career advancement opportunities at every level.

• Financial wellness programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive insurance plans: Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours:

• This is a full-time position.

• Store operating hours are Monday - Friday: 7:00 AM - 8:00 PM; Saturday: 8:00 AM - 7:00 PM; Sunday: 10:00 AM - 6:00 PM.

• Pickup hours are Monday - Friday: 7:00 AM - 7:00 PM; Saturday: 8:00 AM - 7:00 PM; Sunday: 10:00 AM - 6:00 PM.

• Specific daily schedules will vary based on store needs and will likely involve a mix of opening, mid, and closing shifts, including weekends. Flexibility is expected to cover store operating hours.

📝 Enhancement Note: The salary is hourly and falls within the typical range for entry-level retail positions requiring customer interaction and sales support. The benefits package is robust, including standard health insurance, retirement plans, and a strong emphasis on work-life balance with paid time off and volunteer opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Flooring & Decor)

Company Size: Floor & Decor is a large, publicly traded company with a significant number of employees and numerous store locations across the United States. This implies a structured corporate environment with established operational processes and career development pathways.

Founded: Floor & Decor was founded in 2000. This relatively recent founding suggests a dynamic and growth-oriented company culture, likely focused on innovation and adapting to market demands.

Team Structure:

• The Design Consultant will be part of the in-store retail team, likely reporting to a Store Manager or an Assistant Store Manager responsible for sales and customer experience.

• The immediate team will consist of fellow sales associates, design consultants, and warehouse/pro desk staff.

• Collaboration is essential, particularly with sales associates for customer handoffs and with warehouse staff for product availability and fulfillment.

• Cross-functional interaction will include working with store leadership to meet sales targets and implement company initiatives. Methodology:

• Data-driven sales and customer engagement: Utilizing sales data and customer feedback to refine approaches.

• Customer-centric service: Prioritizing customer satisfaction and project success.

• Process-oriented operations: Adhering to established procedures for sales, design consultations, and project management.

• Team collaboration: Working cohesively to achieve store-wide goals.

• Continuous improvement: Encouraging learning and adaptation to new products, services, and operational procedures.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is likely characterized by a strong emphasis on customer service, sales performance, and a supportive team environment within its large retail footprint. As a growing company, there's an expectation of dynamism and opportunities for individuals who can adapt and contribute to its expansion.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned as an entry-level or early-career position within the retail sales and customer experience spectrum. It serves as a foundational role for individuals looking to build a career in sales, design consultation, or retail management. The responsibilities focus on direct customer interaction, sales support, and basic project coordination, with significant on-the-job training provided. Reporting Structure:

• The Design Consultant typically reports to an Assistant Store Manager or a Store Manager. This direct reporting line ensures guidance, performance feedback, and integration into the store's operational hierarchy. Collaboration with fellow sales associates, design consultants, and other store staff is a key aspect of the daily workflow. Operations Impact:

• The Design Consultant plays a direct role in driving revenue through consultative sales and project management. Their ability to connect with customers, understand their needs, and recommend appropriate products directly influences sales conversion rates, average transaction value, and customer satisfaction. By managing projects effectively, they contribute to a positive customer experience, which can lead to repeat business and positive referrals, thus impacting the store's overall sales performance and reputation. Growth Opportunities:

• Sales Specialization: Progress to Senior Design Consultant, specializing in complex projects or high-value client segments, or moving into roles focused on commercial/builder sales.

• Management Track: Advance into Assistant Store Manager or Store Manager positions, taking on broader operational and leadership responsibilities.

• Cross-Functional Roles: Transition into roles within visual merchandising, store operations management, or even corporate support functions related to sales training or customer experience.

• Skill Development: Opportunities to deepen product knowledge, enhance sales techniques, and become proficient in advanced design software and sales strategies.

📝 Enhancement Note: This role offers a clear pathway for career progression within Floor & Decor's retail operations. The growth opportunities are well-defined, moving from a customer-facing sales role into leadership, specialized sales, or broader operational management. The company's growth model suggests ample opportunities for motivated individuals.

🌐 Work Environment

Office Type:

• This is a retail store environment with a significant showroom and a connected warehouse/stockroom area. The work is primarily conducted on the sales floor, in design consultation areas, and occasionally in the back-of-house for product assessment or operational tasks. Office Location(s):

• The specific location is the Floor & Decor store at 407 Porter Ranch, Porter Ranch, CA.

• This store serves the local community and surrounding areas, requiring accessibility for customers and potentially for employees commuting to the location. Workspace Context:

• Collaborative Environment: The sales floor is a dynamic space where interaction with customers and colleagues is constant. Designated design consultation areas may offer a more focused setting for appointments.

• Operations Tools & Technology: Access to computers for CRM (Salesforce), scheduling tools, Microsoft Office, and potentially product visualization software.

• Team Interaction: Frequent opportunities for collaboration with sales associates, leadership, and support staff to ensure seamless customer experiences and efficient store operations. The environment can be fast-paced and requires adaptability.

Work Schedule:

• Full-time position requiring flexibility to work various shifts, including weekdays, weekends, evenings, and potentially holidays, to cover the store's extended operating hours. Specific schedules will be assigned based on operational needs and team coverage.

📝 Enhancement Note: The work environment is a typical high-traffic retail setting. Candidates should expect a physically active role that requires standing for extended periods, interacting with a diverse customer base, and working collaboratively in a team-oriented atmosphere. Adaptability to varying shift times is essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screen with an HR representative or hiring manager to assess basic qualifications, interest, and cultural fit.

• In-Person Interview: A more in-depth interview at the store location. This may involve meeting with the Store Manager or Assistant Store Manager.

  • Scenario-Based Questions: Expect questions related to customer service scenarios, handling difficult customers, sales approaches, and project management.
  • Product/Design Discussion: You may be asked about your understanding of design principles or how you would approach a specific design challenge.
  • Company & Role Fit: Questions to gauge your understanding of Floor & Decor's brand, your motivation for the role, and your career aspirations.

• Potential Practical Assessment: While not explicitly stated, a brief practical exercise, such as a mock customer consultation or a product recommendation scenario, could be part of the process.

• Final Interview/Offer: May involve a final discussion with higher management or a confirmation of the offer details.

Portfolio Review Tips:

• For this role, a formal portfolio isn't the primary focus. Instead, prepare to discuss:

  • Customer Service Successes: Examples of how you've gone above and beyond for customers.
  • Sales Achievements: Quantifiable results from previous sales roles (e.g., meeting targets, increasing sales).
  • Project Management Examples: Instances where you managed multiple tasks or client requests simultaneously and delivered successfully.
  • Problem-Solving Scenarios: How you've handled challenging customer situations or operational issues.

• Be ready to articulate your design sensibilities and how you approach helping clients visualize their projects. Challenge Preparation:

• Customer Service Scenarios: Prepare to answer questions like, "How would you handle a customer who is unhappy with a product they purchased?" or "Describe a time you had to deal with a demanding customer."

• Sales Approach: Be ready to explain your sales process, how you identify customer needs, and how you close a sale.

• Project Management: Think about how you organize your tasks, prioritize, and ensure follow-through on commitments.

• Company Research: Understand Floor & Decor's product offerings, target market, and brand values. Be prepared to explain why you are interested in working for them specifically.

📝 Enhancement Note: The interview process is likely standard for a retail sales role, focusing on behavioral questions, situational judgment, and assessing sales aptitude. Candidates should prepare concrete examples from their experience to illustrate their skills.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for basic computer tasks, email communication, and potentially simple data organization. Proficiency in Outlook for scheduling and communication, and Word for documentation is expected.

• Salesforce (CRM): A key tool for managing customer relationships, tracking leads, scheduling appointments, and monitoring sales pipeline progress. Familiarity is highly preferred.

• Proprietary Online Design Appointment Scheduler: Company-specific software for managing customer appointment bookings.

• MyProject Tool: Company-specific software for managing customer project details, specifications, and progress.

Analytics & Reporting:

• While not a primary analytical role, the Design Consultant will likely access basic reports on sales performance and customer activity within Salesforce or other internal systems.

• The ability to interpret basic sales figures and understand how their performance contributes to store metrics will be beneficial. CRM & Automation:

• Salesforce: The primary CRM system used for customer management and sales tracking.

• Internal Communication Tools: Company-specific platforms or standard tools like email and potentially instant messaging for team communication.

📝 Enhancement Note: Proficiency with CRM systems, particularly Salesforce, is a significant advantage. Candidates should highlight any experience they have with similar customer management or sales tracking software. The company relies on its proprietary tools for scheduling and project management, indicating a need for adaptability and quick learning.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing providing exceptional service and ensuring customer satisfaction with their design projects and purchases.

• Teamwork & Collaboration: Working together across departments (sales, design, warehouse) to achieve shared store goals and provide a seamless customer experience.

• Results-Oriented: A drive to meet and exceed sales targets and performance metrics.

• Integrity & Professionalism: Maintaining high ethical standards in all customer interactions and business dealings.

• Continuous Learning: Embracing opportunities to learn about new products, design trends, and sales techniques.

Collaboration Style:

• Cross-Functional Integration: The role requires constant collaboration with sales associates for customer handoffs, store leadership for strategic alignment, and warehouse/pro desk staff for product fulfillment and logistics.

• Process Review Culture: While not explicitly stated as formal, a culture of sharing feedback and best practices to improve customer service and sales processes is likely encouraged.

• Knowledge Sharing: Associates are expected to share product knowledge, design ideas, and successful sales strategies to benefit the entire team.

📝 Enhancement Note: The culture at Floor & Decor appears to value a strong work ethic, customer dedication, and a collaborative team spirit. Success in this role will depend on the ability to work effectively with diverse personalities and contribute positively to the store's overall performance.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Catering to a wide range of customer budgets, design preferences, and technical knowledge levels.

• Balancing Sales and Service: Effectively transitioning between proactive sales engagement and detailed design consultation.

• Fast-Paced Retail Environment: Thriving in a busy store setting with fluctuating customer traffic and multiple demands.

• Learning New Systems: Quickly mastering proprietary software (scheduling, project management) and CRM (Salesforce).

• Achieving Sales Targets: Consistently meeting individual and store sales goals in a competitive market.

Learning & Development Opportunities:

• Product Knowledge Expansion: Deepen expertise in flooring, tile, wood, and stone materials, installation methods, and design applications.

• Sales and Consultation Skills: Develop advanced techniques in consultative selling, needs assessment, and client relationship management.

• Software Proficiency: Become expert users of Salesforce, the company's scheduling tool, and project management software.

• Career Advancement: Clear pathways to senior design roles, sales leadership, or store management positions.

• Industry Exposure: Gain practical experience in the home improvement and interior design retail sector.

📝 Enhancement Note: The role presents opportunities for significant professional development within the retail and design sectors. Candidates should view this as a stepping stone to build a robust career, rather than just a job. Overcoming the challenges will be key to unlocking these growth opportunities.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you successfully upsold a customer or helped them find the perfect product." "How would you handle a customer who is unsure about their design choices?" "What steps do you take to build rapport with a new client?"

• Project Management & Organization: "How do you prioritize tasks when faced with multiple customer requests simultaneously?" "Walk me through how you ensure a project is completed accurately and on time."

• Problem-Solving: "Describe a challenging customer situation you resolved effectively." "What would you do if a customer was unhappy with a product selection after installation?"

Company & Culture Questions:

• "Why are you interested in Floor & Decor?" "What do you know about our products and services?" "How do you contribute to a positive team environment?" "Describe your ideal work environment."

• Be prepared to articulate how your skills and personality align with the company's values of customer focus, teamwork, and results. Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, focus on preparing compelling "mini case studies" from your past experiences:

  • Customer Success Story: Detail a time you exceeded customer expectations, highlighting the situation, your actions, and the positive outcome.
  • Sales Achievement: Quantify a sales success, explaining your strategy and the results.
  • Organizational Example: Describe how you managed competing priorities or a complex task from start to finish.

• Practice articulating these stories concisely and impactfully, focusing on your role and the positive results.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions, drawing on specific examples from previous experience. Demonstrating a genuine interest in design, a strong customer-centric approach, and a proactive attitude will be key to success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Floor & Decor careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any project management skills, and basic computer proficiency. Quantify achievements where possible.

• Prepare for Behavioral Questions: Think of specific examples from past roles that demonstrate your skills in customer engagement, problem-solving, teamwork, and organization.

• Research Floor & Decor: Familiarize yourself with their product lines, target customer, and company mission to articulate your interest and fit.

• Practice Your "Elevator Pitch": Be ready to briefly and compellingly introduce yourself and your relevant experience during initial screenings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.