Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Gainesville, FL, United States

Job Type: Full-time

Category: Sales & Design Operations

Date Posted: August 20, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customer design needs, driving initial engagement and project consultation.

• Facilitate the sales process by guiding customers through product selection for tile, wood, stone, and accessories, ensuring alignment with design goals.

• Collaborate with store leadership to achieve sales targets and elevate the store's design services brand.

• Manage customer projects from initial inquiry through installation, ensuring accuracy, timeliness, and effective communication.

📝 Enhancement Note: This role is positioned as an entry point into design and sales, focusing on customer engagement and product consultation within a retail environment. While not a traditional "Revenue Operations" role, it directly impacts revenue through sales and customer project management, requiring strong organizational and client-facing skills. The "Operations" aspect lies in managing the customer journey and project lifecycle efficiently.

📈 Primary Responsibilities

• Proactively greet and engage customers on the sales floor, identifying design needs and offering initial consultations.

• Schedule and conduct in-depth design appointments, providing expert advice on product selection for residential and commercial projects.

• Develop and maintain a strong client base through networking, referrals, and in-store lead generation.

• Design comprehensive, functional, and aesthetically pleasing solutions tailored to individual customer project requirements.

• Meticulously manage multiple customer projects concurrently, ensuring accuracy, adherence to timelines, and consistent communication.

• Partner closely with store leadership and associates to ensure seamless project execution from initial contact to final installation, contributing to overall store sales goals.

• Champion company initiatives and best practices, modeling exceptional customer service and sales techniques for store employees.

• Utilize and maintain proficiency in company-specific design and customer management applications, including Salesforce and proprietary scheduling tools.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales acumen, and project management within a retail setting. The emphasis on "managing multiple, simultaneous customer projects" and "consistent and concise communication" highlights the operational rigor required, even at an entry-level.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required. Experience:

• Minimum of 1 year of retail or customer service experience.

• For internal candidates, a minimum of 6 months of experience with Floor & Decor is required. Required Skills:

• Customer Engagement & Sales: Proven ability to engage customers, identify needs, and drive sales through product consultation and relationship building.

• Design Consultation: Foundational knowledge of design principles and product selection for flooring, tile, wood, and stone.

• Project Management Fundamentals: Ability to manage multiple tasks and customer projects with accuracy and timeliness.

• Clientele Development: Skills in networking, generating referrals, and developing a loyal customer base.

• Basic Mathematical Skills: Proficiency in performing calculations relevant to sales and project quoting.

• Computer Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Communication Skills: Excellent verbal and written communication for customer interaction and internal collaboration.

• Self-Motivation & Multi-tasking: Ability to work independently and manage several priorities in a dynamic, fast-paced retail environment.

Preferred Skills:

• Experience with CRM software, specifically Salesforce.

• Familiarity with design visualization tools or online scheduling platforms.

• Experience in the home improvement or building materials industry.

📝 Enhancement Note: The qualifications reflect an entry-level to junior role, prioritizing customer-facing skills and a willingness to learn. The inclusion of Salesforce and "design applications" suggests a need for operational aptitude and adaptability to company-specific technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly stated, candidates are expected to demonstrate their ability to manage customer projects and drive sales through their experience.

• Highlight examples of successful customer engagements and project completions in resume and interview.

• Showcase an understanding of sales processes and customer relationship management principles. Process Documentation:

• Demonstrate an understanding of managing customer projects from initial inquiry through installation.

• Ability to follow and execute company-defined sales and customer service processes.

• Aptitude for learning and utilizing proprietary systems for scheduling, customer relationship management, and project tracking.

📝 Enhancement Note: For this role, the "portfolio" is less about traditional design work and more about demonstrating operational effectiveness in managing customer interactions and project lifecycles. Candidates should be prepared to discuss how they've managed customer relationships and driven sales outcomes in past roles.

💵 Compensation & Benefits

Salary Range:

• Base pay starts at a minimum of $15.10 per hour.

• Higher starting pay is available based on demonstrated experience. Benefits:

• Performance-Based Incentives:

  • Bonus opportunities
  • Career advancement opportunities at every level

• Financial Wellness Programs:

  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program

• Health & Wellness:

  • Medical, Dental, and Vision Insurance Plans (subject to eligibility criteria)
  • Life Insurance

• Work-Life Balance:

  • Paid vacation time (for eligible associates)

  • Paid sick time (for eligible associates)

  • Paid holidays

  • Personal holiday

  • Paid Volunteer Time Off (starts on Day 1) Working Hours:

• Full-time position.

• Store operating hours are:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM

• Pickup hours for customers are also specified, indicating potential for varied daily schedules within these operational windows.

📝 Enhancement Note: The provided base pay of $15.10/hour aligns with entry-level retail positions in the US. The comprehensive benefits package, including a 401k match and employee stock purchase plan, is competitive for this level. The mention of "higher starting pay available based on experience" is a standard practice for roles with varying levels of demonstrated skill.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Building Materials)

Company Size: Large (Floor & Decor operates numerous stores across the US, indicating a significant employee base and operational scale).

Founded: Floor & Decor was founded in 2000, establishing a strong presence in the flooring and home improvement retail sector.

Team Structure:

• The Design Consultant will be part of the in-store retail team, likely reporting to a Store Manager or an Assistant Store Manager, potentially with a dedicated Design Lead or Department Manager.

• Collaboration will be essential with other sales associates, warehouse staff, and potentially installation partners.

• The role emphasizes cross-functional interaction to ensure project success from customer interaction to final delivery/installation. Methodology:

• Customer-Centric Approach: The core methodology revolves around understanding and meeting customer design needs.

• Sales-Driven Operations: Emphasis on achieving sales goals and driving revenue through consultative selling and project management.

• Process Adherence: Utilizing company-defined processes for customer engagement, sales, project tracking, and system usage.

• Team Collaboration: Working cohesively with store teams to support overall store performance and customer satisfaction.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is likely focused on providing a high level of customer service within a fast-paced retail environment. As a large retailer, there's a structured approach to sales, operations, and customer management, with opportunities for growth within the organization.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Design & Sales Associate

Reporting Structure: The Design Consultant typically reports to a Store Manager or Assistant Store Manager, with potential direct oversight from a Design Lead or Department Manager, depending on store structure. This role serves as a foundational step within the sales and design career path.

Operations Impact: This role has a direct impact on revenue through consultative sales and project management. Effective design consultation and project execution contribute to customer satisfaction, repeat business, and positive word-of-mouth, all of which are critical operational metrics for a retail business.

Growth Opportunities:

• Sales & Design Specialization: Progress to Senior Design Consultant, specializing in more complex projects or specific product lines.

• Management Track: Advance into Assistant Store Manager or Store Manager roles, overseeing broader store operations, sales teams, and P&L.

• Corporate Opportunities: Potential for roles in merchandising, training, or operations support at a regional or corporate level, leveraging retail and customer management experience.

• Skill Development: Continuous learning in product knowledge, design trends, sales techniques, and system utilization.

📝 Enhancement Note: This role is designed as a stepping stone. The "Operations Impact" is significant because efficient customer management and sales directly translate to profitability. Growth is structured, encouraging internal promotion within sales, management, or even into broader operational support roles.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Primarily based within a Floor & Decor retail store in Gainesville, FL. The environment includes a sales floor, design consultation areas, and potentially a warehouse/stockroom.

Workspace Context:

• Sales Floor Engagement: Significant time spent interacting with customers directly on the retail sales floor, often in a standing capacity.

• Design Consultation Area: Dedicated space for customer appointments, often equipped with product samples, design tools, and computer access.

• Warehouse Exposure: Occasional exposure to a warehouse environment with moderate to noisy conditions due to moving vehicles and operations.

• Collaborative Atmosphere: Opportunities for frequent interaction with store colleagues to support customer needs and operational efficiency.

Work Schedule:

• Full-time, requiring flexibility to work within store operating hours, including evenings, weekends, and potentially holidays.

• The schedule will be based on store needs and customer demand, aligning with the operational requirements of a retail environment.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The mention of a "warehouse environment and moving vehicles" highlights the need for situational awareness and adherence to safety protocols, which are key operational considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, customer service experience, and enthusiasm.

• In-Store Interview: A face-to-face interview at the retail location, potentially involving a store tour and interactions with team members. This stage may include a scenario-based assessment or a brief design consultation exercise.

• Skills Assessment: Evaluation of basic mathematical skills, computer proficiency, and ability to articulate design ideas.

• Cultural Fit: Assessment of alignment with Floor & Decor's customer-centric and sales-driven culture.

Portfolio Review Tips:

• For this role, a traditional design portfolio is less critical than demonstrating sales and customer management capabilities.

• Resume Focus: Highlight quantifiable achievements in customer service and sales roles (e.g., increased sales by X%, improved customer satisfaction scores).

• Behavioral Questions: Prepare to discuss past experiences related to handling challenging customers, managing multiple priorities, and contributing to team success.

• Scenario-Based Responses: Be ready to answer questions about how you would approach a customer consultation, handle a product inquiry, or resolve a customer issue.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would engage a customer, ask probing questions to understand their needs, and recommend solutions.

• Product Knowledge Application: Be prepared to discuss how you would learn about new products and effectively communicate their features and benefits.

• Problem-Solving: Think about how you would handle common retail challenges like stock availability, customer complaints, or competing priorities.

📝 Enhancement Note: The interview process for a Design Consultant is geared towards assessing practical sales skills, customer service aptitude, and the ability to learn and adapt within a retail operational framework, rather than a formal portfolio review of design projects.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Used for customer relationship management, tracking leads, managing appointments, and monitoring sales pipeline. Proficiency or ability to quickly learn Salesforce is crucial for operational efficiency and clienteling.

• Microsoft Office Suite: Essential for basic computer tasks, communication (Outlook), and potential data entry or reporting (Excel, Word).

• Proprietary Online Design Appointment Scheduler: A company-specific tool for managing customer appointment bookings.

• MyProject (or similar internal system): Likely an internal system for project tracking, order management, and customer follow-up.

Analytics & Reporting:

• While not a primary analytical role, the Design Consultant will likely use reports generated from Salesforce or other internal systems to track personal sales performance, customer engagement metrics, and project status. CRM & Automation:

• Salesforce: Serves as the primary CRM, enabling customer data management and workflow automation for sales processes.

• Online Scheduling Tools: Automate the appointment booking process, reducing manual effort and improving efficiency.

📝 Enhancement Note: Proficiency with Salesforce is a key requirement, indicating its central role in managing customer interactions and sales operations. The company utilizes a mix of standard business software and proprietary tools, emphasizing the need for adaptability and technical aptitude.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is prioritizing customer needs and ensuring a positive shopping and design experience.

• Sales Excellence: Driving revenue and achieving sales targets is a core operational imperative.

• Teamwork & Collaboration: Working effectively with colleagues to support customers and achieve store-wide goals.

• Efficiency & Productivity: Utilizing tools and processes to manage workload, serve customers promptly, and maintain operational flow.

• Product Knowledge & Expertise: Commitment to learning and sharing knowledge about Floor & Decor's extensive product offerings.

Collaboration Style:

• Direct Interaction: Frequent communication and collaboration with fellow sales associates, design consultants, and store leadership.

• Cross-Functional Support: Working with warehouse and delivery teams to ensure timely and accurate fulfillment of customer orders.

• Feedback Loop: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Shared Goals: A collective effort towards achieving store sales targets and maintaining high customer satisfaction ratings.

📝 Enhancement Note: The culture is built around a high-volume, customer-facing retail model where sales performance and collaborative teamwork are paramount. The values emphasize customer satisfaction, sales drive, and operational efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume Customer Traffic: Managing a large number of walk-in customers and appointments simultaneously, requiring strong time management and prioritization skills.

• Product Knowledge Acquisition: Keeping up-to-date with a vast and evolving inventory of flooring, tile, and stone products, including their applications and installation requirements.

• Balancing Sales & Service: Effectively transitioning between consultative selling and providing detailed design advice while maintaining a positive customer experience.

• Navigating Retail Environment: Adapting to the dynamic and sometimes demanding pace of a busy retail store, including exposure to warehouse operations.

Learning & Development Opportunities:

• Product Training: Comprehensive training on Floor & Decor's extensive product lines, including their features, benefits, and best use cases.

• Sales & Design Skills: Opportunities to enhance consultative selling techniques, customer service, and design consultation skills through ongoing training and mentorship.

• System Proficiency: Gaining expertise in Salesforce and other company-specific operational tools.

• Career Advancement: Clear pathways for promotion into senior sales roles, management positions, or specialized design functions within the company.

📝 Enhancement Note: The challenges are typical of a busy retail sales environment, focusing on managing volume, acquiring product knowledge, and balancing multiple demands. The growth opportunities are well-defined, offering clear paths for career progression within the retail and operations framework.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer find the perfect product for their needs. What was your process?" (Focus on consultative selling and problem-solving).

• "How would you handle a situation where a customer is undecided between several product options?" (Assess decision-making guidance and closing techniques).

• "Imagine a customer is asking for design advice for a challenging space. How would you approach this?" (Evaluate design thinking and problem-solving).

• "How do you stay organized when managing multiple customer requests or projects simultaneously?" (Assess project management and prioritization skills). Company & Culture Questions:

• "What interests you about Floor & Decor and this Design Consultant role?" (Demonstrate research and genuine interest).

• "How do you contribute to a positive team environment?" (Highlight collaboration and teamwork).

• "What does excellent customer service mean to you in a retail setting?" (Show understanding of customer-centric operations). Portfolio Presentation Strategy:

• While a formal portfolio is not required, be prepared to discuss specific examples from your resume:

  • Customer Success Stories: Detail how you've met customer needs, solved problems, or exceeded expectations.
  • Sales Achievements: Quantify your sales performance and contributions to revenue.
  • Project Management Examples: Describe how you've managed tasks, timelines, and communication for projects.
  • System Usage: Briefly mention any experience with CRM or sales tools and how you used them effectively.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical sales skills, customer service aptitude, and the ability to manage operational tasks within a retail context, rather than complex operational strategy.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Floor & Decor careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service experience, sales achievements, and any project management responsibilities. Quantify your accomplishments whenever possible (e.g., "Assisted an average of 30+ customers per day," "Contributed to a 15% increase in department sales").

• Prepare for Behavioral Questions: Craft STAR method (Situation, Task, Action, Result) responses for common interview questions related to customer service, sales, problem-solving, and teamwork.

• Research Floor & Decor: Understand the company's product offerings, target market, and brand values. Be ready to articulate why you are a good fit for their customer-centric and sales-driven culture.

• Practice Design Scenarios: Mentally walk through how you would approach a customer on the sales floor, conduct a design consultation, and recommend products based on hypothetical customer needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.