Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Nashua, NH, United States

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: 2026-09-11

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers seeking design assistance for flooring projects, driving sales through expert product consultation and personalized design solutions.

• Manage the entire customer project lifecycle from initial inquiry and design consultation through to installation coordination, ensuring a seamless and positive customer experience.

• Collaborate closely with store leadership and associates to achieve sales targets, promote design services, and uphold operational excellence within a retail environment.

• Leverage CRM and design tools to track customer interactions, manage project pipelines, and contribute to the overall growth and brand perception of Floor & Decor's design services.

• Develop and nurture a personal client base through proactive networking, referrals, and in-store lead generation, fostering long-term customer relationships.

📝 Enhancement Note: While this role is titled "Design Consultant," its core functions blend sales, customer service, and operational coordination within a retail setting. The emphasis on managing projects from inquiry to installation, collaborating with store leadership for sales goals, and utilizing CRM tools places it within the broader "Sales & Design Operations" category, focusing on the operational aspects that support the sales and design functions.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, proactively identifying design needs and providing immediate assistance for walk-in inquiries.

• Conduct in-depth design appointments to understand customer requirements for tile, wood, stone, and accessory products, offering tailored advice based on color, texture, and design preferences.

• Develop and present comprehensive, aesthetically pleasing, and functional design solutions that align with customer budgets and project scopes for both residential and commercial clients.

• Effectively manage multiple concurrent customer projects, ensuring timely follow-up, accurate documentation, and clear communication with customers and internal stakeholders via company-approved channels.

• Partner with store management and associates to facilitate project execution, from initial consultation and product selection to coordinating installation services and ensuring customer satisfaction.

• Champion company initiatives and sales goals by modeling best practices in customer engagement, design consultation, and operational efficiency for store staff.

• Utilize and maintain proficiency in company-specific design applications, including Salesforce, the online design appointment scheduler, and project management tools (e.g., MyProject).

• Proactively build and maintain a strong client base through networking, seeking referrals, and capitalizing on in-store leads to drive repeat business and cultivate customer loyalty.

• Perform administrative and operational tasks as assigned, contributing to the overall smooth functioning of the design services department and store operations.

📝 Enhancement Note: The responsibilities clearly indicate a need for strong project management and client relationship management skills, crucial for any operations-adjacent sales role. The emphasis on "managing multiple, simultaneous customer projects" and "consistent and concise communication" highlights the operational rigor expected.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• Minimum of 1 year of experience in a retail or customer service environment.

• For internal candidates, a minimum of 6 months of tenure with Floor & Decor is required. Required Skills:

• Customer Engagement: Proven ability to greet, engage, and build rapport with a diverse range of customers.

• Sales Acumen: Aptitude for identifying customer needs and translating them into product solutions, with a focus on closing sales.

• Design Consultation: Basic understanding of design principles and ability to provide advice on product selection (tile, wood, stone).

• Project Management Fundamentals: Ability to manage multiple tasks, prioritize effectively, and maintain organized project documentation.

• Mathematical Proficiency: Solid understanding of basic mathematical calculations for pricing, discounts, and measurements.

• Computer Literacy: Proficient in basic computer operations and familiar with the Microsoft Office suite (Word, Excel, Outlook).

• Communication Skills: Excellent verbal and written communication skills for effective customer and internal stakeholder interaction.

• Time Management: Ability to manage schedules, appointments, and project timelines efficiently in a fast-paced retail setting.

• Adaptability: Capacity to multi-task and thrive in a dynamic, high-volume retail environment.

Preferred Skills:

• Experience with CRM software, specifically Salesforce.

• Familiarity with design scheduling or project management tools.

• Knowledge of flooring materials, installation processes, or interior design.

• Proven track record of developing and managing a client base.

• Experience in a consultative sales role.

📝 Enhancement Note: The requirement for basic mathematical skills and proficiency in Microsoft Office, combined with the desire for CRM experience (Salesforce), points towards a role that requires a foundational level of operational competency and a willingness to learn specialized software. The "0-2 years" experience level suggests a focus on foundational skills and potential for growth.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Documentation: Showcase examples of how you've managed customer inquiries, from initial contact to resolution, highlighting communication strategies and problem-solving approaches.

• Project Management Examples: Present case studies or descriptions of how you've managed multiple concurrent tasks or projects, demonstrating organization, prioritization, and timely completion.

• Sales & Design Support: Include examples where you've advised customers on product selection or provided design recommendations, illustrating your ability to translate needs into solutions.

• System Utilization: Briefly describe your experience with CRM or project management tools, emphasizing how you've used them to enhance efficiency or customer satisfaction.

Process Documentation:

• Workflow Design & Optimization: Be prepared to discuss how you would approach organizing and streamlining the customer appointment and project management process to improve efficiency and customer experience.

• Implementation & Automation: While this is an entry-level role, demonstrate an understanding of how technology (like CRM or scheduling tools) can automate tasks and improve workflow accuracy.

• Measurement & Analysis: Discuss how you would track key metrics for your individual performance (e.g., appointment conversion rates, customer satisfaction) and contribute to team sales goals.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" may not be strictly required. However, candidates should be prepared to discuss their experience using concrete examples that demonstrate the core responsibilities and skills. The emphasis should be on process thinking and how they've managed tasks and customer interactions effectively.

💵 Compensation & Benefits

Salary Range:

• Minimum Base Pay: $16.00 per hour.

• Starting pay may be higher based on experience. Benefits:

• Performance-Based Rewards:

  • Bonus opportunities
  • Career advancement opportunities at every level

• Financial Wellness Programs:

  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program

• Comprehensive Insurance:

  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

• Work-Life Balance:

  • Paid vacation time for eligible associates

  • Paid sick time for eligible associates

  • Paid holidays plus a personal holiday

  • Paid Volunteer Time Off (starts on Day 1) Working Hours:

• Full-time position.

• Store operating hours are extensive, including evenings and weekends. Specific shifts will vary based on store needs and scheduling.

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM

• Pickup hours for customers are also detailed, indicating a need for staff availability during these times.

📝 Enhancement Note: The hourly rate of $16.00 positions this role within the entry-level to junior associate range for retail sales and design support. The comprehensive benefits package, including 401k matching and stock purchase plans, is attractive for long-term career building within the company. The extensive store hours indicate a need for flexibility in scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials & Home Improvement Retail. Floor & Decor specializes in hard surface flooring, offering a wide selection of tile, wood, laminate, and stone products.

Company Size: Floor & Decor is a large, publicly traded company with a significant retail footprint across the United States. This implies a structured corporate environment with established processes and opportunities for internal mobility.

Founded: Floor & Decor was founded in 2000. Its rapid growth suggests a dynamic and ambitious company culture focused on market expansion and customer acquisition.

Team Structure:

• Retail Store Environment: This role operates within a bustling retail store setting, likely part of a larger store team that includes Sales Associates, Department Specialists, Assistant Managers, and Store Managers.

• Design Services Team: The Design Consultant will be a key member of the store's design services team, working alongside other design professionals and reporting to store leadership responsible for sales performance.

• Cross-functional Collaboration: Close collaboration is expected with installation partners, warehouse staff, and other store departments to ensure smooth project completion and customer satisfaction.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer service and providing solutions for design projects, making the customer experience paramount.

• Sales-Driven Operations: Sales targets and performance metrics are central to the operational success of the store and individual roles, requiring a proactive sales mindset.

• Process Standardization: As a large retailer, Floor & Decor likely employs standardized processes for sales, customer management, and project coordination to ensure consistency across all locations.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: The company's focus on hard surface flooring and its growth trajectory suggest an environment that values efficiency, product knowledge, and sales performance. The large company size offers potential for structured career paths and access to resources.

📈 Career & Growth Analysis

Operations Career Level: This "Design Consultant" role represents an entry-level position within the sales and customer-facing operations of Floor & Decor. It serves as a foundational role for individuals looking to build a career in retail sales, design consultation, or operations management within the home improvement sector. The responsibilities involve direct customer interaction, project coordination, and contributing to sales objectives.

Reporting Structure: The Design Consultant will report to store leadership, likely an Assistant Store Manager or a Store Manager, who oversees overall store operations, sales performance, and team management. This structure provides direct guidance and performance feedback.

Operations Impact: The Design Consultant's primary impact is on driving revenue through direct sales and facilitating customer projects, which indirectly supports operational efficiency by ensuring smooth project execution and customer satisfaction. Their ability to convert customer interest into sales and manage projects effectively contributes directly to the store's financial performance and reputation.

Growth Opportunities:

• Sales Specialization: Progression to more senior sales roles, such as Senior Design Consultant or Sales Specialist, focusing on higher-value projects or specific product categories.

• Operations Management: Potential advancement into store operations roles, such as Assistant Store Manager or Department Manager, requiring broader leadership and operational oversight responsibilities.

• Design Expertise: Development of advanced design skills and product knowledge, potentially leading to roles in design support, visual merchandising, or specialized design services.

• Company-Wide Mobility: Opportunities to transfer to different store locations or explore roles in corporate functions, leveraging acquired skills and company knowledge.

📝 Enhancement Note: This role is positioned as a stepping stone. The emphasis on "career advancement opportunities at every level" suggests a company culture that supports internal growth. For operations-minded individuals, this could be a pathway into retail management or specialized operational roles within the sales support structure.

🌐 Work Environment

Office Type: This is a retail store environment, not a traditional office. The "workspace" is the sales floor, design consultation areas, and potentially a back-office or break room.

Office Location(s): The specific location is Nashua, NH. Floor & Decor operates numerous large-format retail stores across the United States.

Workspace Context:

• Dynamic Retail Floor: The environment is active, with customer traffic, product displays, and varying noise levels typical of a large retail setting, including potential warehouse exposure.

• Tools & Technology: Access to POS systems, design software (Salesforce, scheduling tools), and communication devices will be provided to facilitate daily tasks.

• Team Interaction: Frequent interaction with customers, fellow sales associates, department specialists, and store management is expected, fostering a collaborative yet performance-driven atmosphere.

Work Schedule:

• Flexible scheduling is required to meet store operating hours, which include evenings, weekends, and potentially holidays.

• Full-time status implies a standard workweek, but specific shift assignments will depend on business needs and scheduling.

📝 Enhancement Note: The mention of a "warehouse environment and moving vehicles" in the job description indicates that candidates should be comfortable with a dynamic, sometimes physically demanding, and potentially noisy retail setting, which is common in operations-adjacent roles within retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online application review to assess basic qualifications and experience.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve meeting with the Store Manager or Assistant Manager.

• Situational & Behavioral Questions: Be prepared to answer questions about your customer service approach, problem-solving skills, ability to handle challenging customers, and how you manage multiple priorities.

• Sales & Design Scenario: You may be asked to walk through how you would approach a customer inquiry or design consultation, demonstrating your understanding of the sales process and product knowledge.

• Cultural Fit Assessment: Interviewers will assess your alignment with Floor & Decor's values, emphasis on teamwork, and customer-centric approach.

Portfolio Review Tips:

• Focus on Action & Results: Since this is an entry-level role, a formal portfolio might not be expected. However, be ready to discuss specific examples from previous roles that demonstrate your skills.

• Quantify Achievements: When discussing past experiences, use numbers to illustrate your impact (e.g., "assisted an average of X customers per day," "contributed to a Y% increase in store sales").

• Highlight Process Thinking: Explain how you managed tasks, organized your day, or resolved customer issues. This demonstrates operational thinking.

• Showcase Enthusiasm: Convey your passion for design, customer service, and contributing to a team's success.

Challenge Preparation:

• Customer Scenario: Practice how you would handle a customer who is undecided, has a specific budget constraint, or is unhappy with a product.

• Sales Pitch: Prepare a brief, compelling summary of why you are a good fit for the Design Consultant role, highlighting your relevant skills and enthusiasm.

• Product Knowledge Inquiry: While extensive product knowledge isn't expected initially, show your willingness and ability to learn about flooring materials and design trends.

📝 Enhancement Note: For this role, emphasis will be placed on practical application of customer service and sales skills, rather than complex operational strategy. Candidates should prepare to articulate their experience through concrete examples and demonstrate their potential to learn and grow within the company's operational framework.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer data entry.

• Microsoft Office Suite: (Word, Excel, Outlook) for general communication, basic data management, and internal reporting.

• Salesforce (CRM): Essential for managing customer relationships, tracking leads, scheduling appointments, and monitoring sales pipeline progress. Candidates should be familiar with its core functionalities for customer management.

• Proprietary Online Design Appointment Scheduler: A tool for managing customer bookings and scheduling consultations efficiently.

• MyProject Tool: Likely a project management or internal tracking system for managing customer projects from start to finish.

Analytics & Reporting:

• While direct analytics responsibilities are minimal for this entry-level role, understanding how personal sales figures and appointment conversion rates contribute to store-level reporting will be beneficial. The CRM will likely provide basic reporting on individual performance. CRM & Automation:

• Salesforce: As the primary CRM, it facilitates customer data management and workflow automation for sales processes.

• Scheduling Software: The online scheduler automates the appointment booking process, reducing manual effort and potential errors.

📝 Enhancement Note: Proficiency with Salesforce is a key differentiator. Even if candidates have only basic exposure, highlighting their ability to learn and adapt to CRM systems is crucial, as it underpins much of the sales operations and customer management for this role.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong commitment to understanding and exceeding customer expectations in design and service.

• Teamwork & Collaboration: Working effectively with colleagues, management, and installation partners to achieve shared goals.

• Efficiency & Productivity: Striving for efficient processes and maximizing personal productivity to meet sales targets and operational demands.

• Continuous Improvement: A willingness to learn new products, sales techniques, and operational best practices to enhance performance.

• Accountability: Taking ownership of customer projects and personal sales performance.

Collaboration Style:

• Sales-Oriented Teamwork: Collaboration is focused on supporting sales efforts, ensuring smooth project handoffs, and collectively achieving store revenue goals.

• Process Adherence: A culture that values following established procedures for customer interaction, sales, and project management to ensure consistency and quality.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance, particularly regarding sales strategies and customer engagement.

📝 Enhancement Note: The culture likely emphasizes a results-driven, customer-focused environment where individual contributions are recognized, but team success is paramount. Candidates should demonstrate an understanding of how their role contributes to the broader operational and sales objectives of the store.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume Customer Interaction: Managing a constant flow of customer inquiries and design consultations requires strong time management and prioritization skills.

• Balancing Sales & Service: Effectively transitioning between consultative sales efforts and providing detailed design advice while maintaining a positive customer experience.

• Product Knowledge Acquisition: Rapidly learning about a wide range of flooring products, their applications, and installation requirements.

• Handling Customer Expectations: Managing customer expectations regarding design possibilities, timelines, and budgets, especially in a competitive market.

Learning & Development Opportunities:

• Product Training: Floor & Decor provides extensive training on its product lines, installation methods, and design trends.

• Sales & Customer Service Skills: Opportunities to hone consultative selling techniques, clienteling, and advanced customer service strategies.

• Operational Process Familiarization: Gaining practical experience with CRM systems, scheduling tools, and retail operations workflows.

• Career Pathing: Clear pathways for advancement within the sales team or into store management roles, supported by company training programs.

📝 Enhancement Note: This role is designed for individuals eager to learn and grow. The challenges are typical for entry-level sales and customer-facing roles, with ample opportunities for skill development and career progression within a structured retail environment.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you successfully helped a customer find the perfect product for their needs. What was your process?" (Focus on listening, understanding needs, and recommending solutions.)

• Handling Objections: "How would you respond to a customer who says our prices are too high or that they need time to think about it?" (Prepare responses that emphasize value, benefits, and overcoming common sales objections.)

• Project Management: "Imagine you have three design appointments scheduled back-to-back, and a walk-in customer needs immediate assistance. How would you manage your time and prioritize?" (Demonstrate prioritization, time management, and communication skills.)

Company & Culture Questions:

• Motivation: "Why are you interested in Floor & Decor and this Design Consultant role specifically?" (Research the company's mission, values, and product offerings. Connect your skills and aspirations to the role.)

• Teamwork: "Describe a situation where you had to work closely with a team to achieve a goal. What was your role?" (Highlight collaboration, communication, and contribution to team success.)

• Learning Aptitude: "How do you approach learning new products or complex information?" (Emphasize a proactive learning style and ability to absorb details quickly.)

Portfolio Presentation Strategy:

• Verbal Examples: Be prepared to verbally walk through specific scenarios from your past experiences that align with the job responsibilities.

• Showcase Relevant Skills: Highlight experiences in customer service, sales, organization, and any exposure to design or project coordination.

• Enthusiasm for Design: Convey a genuine interest in home design, flooring products, and helping customers create their ideal spaces.

📝 Enhancement Note: The interview will focus on practical application of soft skills and a willingness to learn. Candidates should prepare specific examples that demonstrate their customer service, sales, and organizational capabilities, aligning them with the core functions of a Design Consultant.

📌 Application Steps

To apply for this operations-adjacent sales position:

• Submit your application through the provided link on the Floor & Decor careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, organizational skills, and proficiency with relevant software (e.g., Microsoft Office, any CRM exposure). Use keywords from the job description such as "customer service," "sales," "design consultation," and "project management."

• Prepare Specific Examples: For each key responsibility and qualification listed in the job description, have a concrete example ready from your past experiences that demonstrates your capability. Think in terms of the STAR method (Situation, Task, Action, Result).

• Research Floor & Decor: Understand the company's product offerings, target market, and commitment to customer service. Familiarize yourself with their store layout and design services if possible.

• Practice Interview Responses: Rehearse answers to common interview questions focusing on customer interaction, problem-solving, sales scenarios, and teamwork. Be ready to discuss your motivation for applying and your career aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.