Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Houston, TX, United States

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: 2026-09-14

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers seeking design assistance for flooring and accessory projects, driving sales through expert product knowledge and consultative selling.

• Manage a client portfolio, nurturing relationships through proactive communication, networking, and leveraging in-store leads to drive repeat business and referrals.

• Collaborate closely with store leadership and sales associates to ensure seamless project management from initial consultation through to installation, optimizing the customer journey.

• Utilize specialized design software and CRM tools to efficiently schedule appointments, track project progress, and maintain accurate customer records, enhancing operational efficiency.

• Contribute to the expansion of the store's design services brand by modeling best practices and actively supporting company-wide sales and service initiatives.

📝 Enhancement Note: This role is positioned within a retail environment but has strong operational components related to client management, project lifecycle tracking, and sales process optimization. The "Design Consultant" title implies a focus on consultative sales and customer experience, which are critical to driving revenue. The operational aspects involve managing client data, project timelines, and ensuring smooth transitions from sales to fulfillment, aligning with GTM (Go-To-Market) and Sales Operations principles.

📈 Primary Responsibilities

• Greet and engage store customers, providing immediate support for design-related inquiries and walk-in needs.

• Schedule and conduct detailed design appointments with homeowners, interior designers, and builders to understand project scope and product requirements for tile, wood, stone, and accessories.

• Develop and present comprehensive design solutions that are functional, aesthetically pleasing, and align with customer budgets and project timelines.

• Manage multiple customer projects concurrently, ensuring accuracy, timeliness, and consistent follow-up throughout all project phases.

• Maintain proactive and concise communication with customers and internal stakeholders via company-mandated communication tools and email.

• Partner with store leadership and team members to drive project success from initial inquiry to final installation, contributing to overall store sales goals.

• Actively participate in and champion company initiatives, demonstrating best practices in customer engagement and sales techniques to store employees.

• Master and consistently utilize proprietary design applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject tools for client and project management.

• Perform other assigned duties that contribute to the operational efficiency and sales success of the design services department.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, and project coordination. For an operations-focused candidate, the emphasis on "managing multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up" and "Proficient and consistent use of company communication tools and emails" points to the need for strong organizational and process adherence skills. The mention of Salesforce and other proprietary tools indicates a requirement for effective CRM and workflow management.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• A minimum of 1 year of retail or customer service experience.

• For internal candidates, a minimum of 6 months of tenure with Floor and Decor is required. Required Skills:

• Customer Engagement & Sales: Proven ability to greet, engage, and consult with customers to understand their needs and recommend solutions.

• Product Knowledge Application: Ability to advise on tile, wood, stone, and accessory products, considering color, texture, pattern, and design for residential and commercial projects.

• Project Management Fundamentals: Capacity to manage multiple customer projects simultaneously, ensuring accuracy, timeliness, and follow-up.

• Communication Proficiency: Excellent verbal and written communication skills for consistent and concise customer and internal stakeholder updates.

• Basic Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software applications.

• Mathematical Aptitude: Proficient in basic mathematical skills for calculations related to sales and project estimations.

• Self-Motivation & Adaptability: Ability to be self-motivated, multitask effectively, and thrive in a fast-paced retail environment.

Preferred Skills:

• CRM & Design Software Proficiency: Experience with Salesforce or similar CRM platforms and design scheduling tools.

• Clienteling & Business Development: Demonstrated ability to develop clientele through networking and referrals.

• Interior Design Principles: Foundational understanding of interior design principles and aesthetics.

📝 Enhancement Note: While the core requirements lean towards customer service and sales, the emphasis on managing multiple projects, communication, and specific software (Salesforce) suggests that candidates with a foundational understanding of operational efficiency, process adherence, and data management will excel. The "1+ years" experience level indicates an entry-level role, but the "internal candidates" clause suggests that a demonstrated ability to learn and adapt quickly within the company's operational framework is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Client Management Examples: Showcase instances where you managed multiple client interactions or projects concurrently, demonstrating your ability to prioritize and follow through.

• Sales Process Documentation: Illustrate your understanding of a sales cycle, from initial customer engagement to closing a sale, highlighting key touchpoints and customer interaction strategies.

• System Utilization Examples: If possible, provide examples of how you've used CRM or scheduling tools to manage client data, appointments, or project progress.

• Customer Needs Assessment: Include examples of how you effectively identified customer needs and translated them into product recommendations or design solutions.

Process Documentation:

• Customer Interaction Workflow: Be prepared to discuss how you would structure your day to handle walk-in customers, scheduled appointments, and follow-up tasks efficiently.

• Project Tracking Methodologies: Articulate your approach to tracking project statuses, ensuring all necessary steps from consultation to potential installation support are managed.

• Communication Protocols: Demonstrate an understanding of maintaining consistent and professional communication with both customers and internal teams, highlighting your preferred methods for updates and confirmations.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for an entry-level role, candidates are strongly advised to prepare examples that demonstrate their ability to manage processes and utilize systems. Focusing on how they've organized their work, tracked tasks, and communicated effectively in previous roles will be crucial. Highlighting experience with CRM or scheduling tools, even in a non-professional context, can be beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Design Consultants in Houston, TX, with 0-2 years of experience, a competitive salary range is estimated to be between $35,000 - $50,000 annually. This estimate accounts for the base salary, potential bonus opportunities, and the cost of living in the Houston metropolitan area.

Benefits:

• Performance-Based Incentives: Bonus opportunities and career advancement opportunities at every level.

• Financial Wellness Programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive Health Coverage: Medical, Dental, Vision, and Life Insurance Plans (subject to eligibility criteria).

• Work-Life Balance Support:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours: Typically 40 hours per week, with the understanding that retail environments may require flexibility, including evenings, weekends, and holidays, to meet customer needs and achieve sales goals.

📝 Enhancement Note: The salary range provided is an estimate based on typical compensation for similar roles in the Houston area and the provided experience level. The actual salary will be determined by the company based on factors such as candidate experience, qualifications, and internal pay scales. The listed benefits are extensive and highlight a strong commitment to employee well-being and financial security, which is a significant draw for operations-focused roles that often value stability and growth potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Flooring & Decor). Floor & Decor operates in a competitive retail sector focused on providing a wide selection of flooring, tile, and related home improvement products. This environment demands a strong customer-centric approach and efficient sales operations to meet consumer demands.

Company Size: Floor & Decor is a large retail organization, indicating a structured environment with established processes and opportunities for career progression. This size often translates to robust training programs and a significant customer base.

Founded: While the founding date is not provided, Floor & Decor has grown significantly, suggesting a dynamic and evolving business model that likely prioritizes operational efficiency and customer satisfaction to support its expansion.

Team Structure:

• The Design Consultant is part of the store's sales and customer service team, likely reporting to a Store Manager or a Design Services Manager.

• Collaboration is expected with fellow sales associates, warehouse staff, and potentially installation partners.

• The role requires close partnership with store leadership to align with overall store objectives and sales targets. Methodology:

• Customer-Centric Sales: The primary methodology revolves around understanding customer needs and providing tailored design solutions to drive sales.

• Process-Driven Operations: Emphasis on utilizing company-provided tools and processes (like Salesforce and project schedulers) for efficient client and project management.

• Team Collaboration: Success is achieved through effective teamwork, sharing best practices, and supporting colleagues to meet store-wide goals.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: The company's focus on a wide product selection and retail sales implies a fast-paced environment where operational efficiency directly impacts revenue. For an operations professional, understanding how sales processes are integrated with inventory management and customer fulfillment will be key. The emphasis on "best practices" and "company initiatives" suggests a culture that values adherence to established operational procedures.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level position within the sales and design support function. It serves as a foundational stepping stone for individuals looking to build a career in retail sales, customer relationship management, and potentially operations management within a retail setting. The responsibilities involve direct customer interaction and project coordination, which are core components of many GTM and Sales Operations roles.

Reporting Structure: The Design Consultant typically reports to a Store Manager or a Design Services Manager within the retail store hierarchy. This structure provides direct oversight and mentorship from experienced retail leaders.

Operations Impact: The Design Consultant directly impacts revenue by driving sales through consultative design services. Their ability to manage projects effectively and provide excellent customer experiences contributes to customer retention and repeat business, which are critical operational metrics for sustained growth. Efficiently managing customer needs and project timelines also reduces operational friction and improves overall store productivity.

Growth Opportunities:

• Sales Specialization: Advance into more senior sales roles, potentially specializing in commercial accounts or high-value projects.

• Design Leadership: Progress to a Design Lead or Manager role, overseeing a team of Design Consultants and developing store-wide design strategies.

• Operations Management: Transition into store operations management roles, leveraging experience in customer flow, project coordination, and system utilization to optimize overall store performance.

• Cross-Functional Roles: Opportunities may arise in areas like merchandising, training, or regional support roles within Floor & Decor, leveraging the broad experience gained.

📝 Enhancement Note: For individuals with an operations mindset, this role offers a direct line of sight into revenue generation and customer lifecycle management. The growth path into management or specialized roles highlights opportunities to apply and develop operational skills in a practical, high-impact environment. The "career advancement opportunities at every level" mentioned in the benefits further underscores the potential for internal mobility.

🌐 Work Environment

Office Type: The primary work environment is a retail store setting, specifically within a designated design studio or a section of the sales floor dedicated to design consultations. This includes exposure to a warehouse environment.

Office Location(s): The role is based at the "275 Houston Design Studio - TX," located in Houston, Texas. This specific location is part of Floor & Decor's network of retail stores.

Workspace Context:

• Customer Interaction Zone: The workspace involves direct engagement with customers, requiring a professional and welcoming demeanor.

• Product Showcase: The environment is a retail showroom, showcasing a vast array of flooring and design products, necessitating organization and product familiarity.

• Collaborative Space: Interaction with store leadership and fellow associates is frequent, requiring effective communication and teamwork within the store's operational structure.

• System Access: Access to computer terminals for CRM, scheduling software, and basic office applications is integral to daily tasks.

Work Schedule: The standard work schedule is 40 hours per week. However, as is typical in retail, this role will require flexibility to work evenings, weekends, and holidays to accommodate customer availability and business needs. This schedule requires strong personal time management to balance work demands with personal life.

📝 Enhancement Note: The retail environment is dynamic and requires adaptability. For operations-minded individuals, understanding how to manage workflow and customer flow in a busy retail setting, along with the potential for variable hours, is crucial. The emphasis on customer interaction and product showcase highlights the need for organized processes in daily tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, focusing on relevant customer service, sales experience, and any demonstrated organizational or system utilization skills.

• In-Person Interview: Typically involves meeting with the Store Manager or Design Services Manager. Be prepared to discuss your customer service philosophy, sales approach, and how you handle challenging customer situations.

• Scenario-Based Questions: Expect questions related to managing multiple customer requests, handling design dilemmas, and working within a team environment.

• Skills Assessment (Potential): You may be asked to demonstrate basic computer proficiency or discuss how you would approach a design consultation.

• Cultural Fit Assessment: The interview will also assess your alignment with Floor & Decor's values and team-oriented culture.

Portfolio Review Tips:

• Focus on Process & Organization: Since this is an entry-level role, a formal portfolio might not be expected. Instead, prepare to discuss specific examples from your past experiences that demonstrate:

  • How you managed multiple tasks or customer interactions simultaneously.
  • Your approach to problem-solving in a customer-facing role.
  • Any experience using scheduling tools, CRMs, or organizational software.
  • Examples of effective communication with customers or colleagues.

• Quantify Achievements: If possible, use numbers to illustrate your impact (e.g., "Handled an average of X customer inquiries per day," "Assisted X customers with project selections weekly").

• Tailor to Operations: Frame your experiences in terms of efficiency, customer satisfaction, and process adherence. Highlight instances where you improved a process or ensured a smooth customer journey.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play or discuss how you would handle common customer scenarios, such as a customer who is undecided, a customer with a complaint, or a busy period with many walk-ins.

• Product Recommendation Exercise: You might be asked to discuss how you would recommend products based on a hypothetical customer's needs and preferences.

• Time Management Discussion: Prepare to explain your strategies for prioritizing tasks and managing your time effectively in a dynamic retail environment.

📝 Enhancement Note: For candidates with an operations background, framing their experience around process management, efficiency, and customer journey optimization will be key. Even if previous roles were not directly in sales operations, highlighting transferable skills in organization, system use, and problem-solving will be crucial for demonstrating suitability for this role and its operational underpinnings.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: A critical CRM system for managing customer relationships, tracking leads, scheduling appointments, and monitoring sales pipeline progress. Proficiency or willingness to learn is essential.

• Proprietary Online Design Appointment Scheduler: A specialized tool for managing customer appointments and potentially client project details.

• MyProject Tool: Likely a project management or customer tracking system specific to Floor & Decor for overseeing project lifecycles.

Analytics & Reporting:

• While direct analytical roles are not specified, the Design Consultant will likely use reporting features within Salesforce or other internal systems to track personal sales performance, customer engagement metrics, and project completion rates. CRM & Automation:

• CRM (Salesforce): Central to managing customer data and interactions.

• Communication Tools: Proficient use of company email and internal communication platforms for consistent stakeholder updates.

📝 Enhancement Note: The explicit mention of Salesforce and other proprietary tools is significant. Candidates with experience in CRM systems, particularly Salesforce, will have a distinct advantage. Understanding how these tools facilitate operational efficiency, data integrity, and sales process automation is key. The ability to quickly learn and effectively utilize these systems is a core requirement for success in this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through attentive service, expert advice, and efficient project support. This aligns with GTM principles of customer-centricity.

• Efficiency & Productivity: Striving for optimal use of time and resources to manage multiple projects and meet sales targets, reflecting an operational mindset.

• Collaboration & Teamwork: Working effectively with store leadership and colleagues to achieve shared goals and ensure a seamless customer experience.

• Continuous Improvement: Embracing learning and adapting to new processes, tools, and product knowledge to enhance performance and contribute to the store's success.

• Integrity & Professionalism: Maintaining high standards of conduct, honesty, and reliability in all customer and internal interactions.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with store teams (sales, warehouse, management) to ensure smooth project execution and customer satisfaction from consultation to fulfillment.

• Feedback Exchange: Open to receiving and providing constructive feedback to colleagues and management to improve individual and team performance.

• Knowledge Sharing: Willingness to share insights on product knowledge, customer trends, and effective sales/design strategies with the team.

📝 Enhancement Note: The emphasis on "efficiency," "productivity," and "continuous improvement" directly resonates with operational roles. Candidates who can articulate how they embody these values in their work, particularly in managing tasks and projects, will align well with the company's operational culture. The collaborative style suggests a need for strong interpersonal skills and a proactive approach to team integration.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing High Customer Volume: Effectively handling multiple walk-in customers and scheduled appointments simultaneously without compromising service quality.

• Balancing Sales and Design Expertise: Providing both consultative design advice and driving sales outcomes in a competitive retail environment.

• Adapting to Diverse Customer Needs: Catering to a wide range of customer preferences, budgets, and project complexities.

• Staying Current with Product Lines: Keeping up-to-date with a vast and evolving inventory of flooring and accessory products.

Learning & Development Opportunities:

• Product & Design Training: Access to extensive training on Floor & Decor's product lines, design trends, and best practices in consultative selling.

• System Proficiency: Opportunity to become proficient in industry-standard CRM software (Salesforce) and specialized design/scheduling tools.

• Customer Relationship Management: Developing advanced clienteling skills and building a strong network of repeat customers and referrals.

• Retail Operations Exposure: Gaining practical experience in retail sales operations, including inventory awareness, merchandising basics, and customer flow management.

📝 Enhancement Note: The challenges presented are typical of a fast-paced retail sales environment but require strong organizational and problem-solving skills that are valued in operations. The growth opportunities are significant for individuals looking to build a career in customer-facing operations, offering a pathway to develop both sales acumen and operational efficiency skills.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you had to engage a hesitant customer and help them make a purchase decision. What was your approach?" (Focus on consultative selling and needs assessment.)

• Project Management: "How would you prioritize your tasks if you had three scheduled design appointments and several walk-in customers waiting?" (Assess time management, prioritization, and process adherence.)

• Problem-Solving: "Imagine a customer is unhappy with a product selection they made last week. How would you handle this situation?" (Evaluate customer service recovery and problem-solving skills.)

Company & Culture Questions:

• Motivation: "Why are you interested in Floor & Decor and this Design Consultant role specifically?" (Research company values, mission, and product offerings.)

• Teamwork: "Describe a situation where you had to collaborate with colleagues to achieve a common goal. What was your role?" (Highlight collaboration and team-oriented approaches.)

• Learning Aptitude: "How do you typically learn new software or processes?" (Demonstrate ability to quickly adopt company systems like Salesforce.)

Portfolio Presentation Strategy:

• Highlight Transferable Skills: If you don't have direct design experience, focus on transferable skills:

  • Organization: Discuss how you manage tasks, deadlines, or schedules.
  • Customer Service: Share examples of resolving customer issues or exceeding expectations.
  • System Use: Mention any experience with CRMs, scheduling tools, or data entry.

• Use STAR Method: Structure your answers using the STAR method (Situation, Task, Action, Result) to provide clear, concise, and impactful examples.

• Quantify Results: Whenever possible, include metrics to demonstrate the impact of your actions.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just sales ability, but also organizational skills, process adherence, and a proactive approach to learning and problem-solving. Candidates should be ready to articulate how their experiences, even if not directly in design operations, translate to success in managing customer projects and utilizing company systems.

📌 Application Steps

To apply for this operations-aligned sales position:

• Submit your application through the provided link on the Floor & Decor careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any project coordination or management responsibilities, and proficiency with computer systems or CRM tools. Quantify achievements where possible.

• Portfolio Preparation: Mentally prepare specific examples using the STAR method that demonstrate your organizational skills, problem-solving abilities, and customer engagement strategies. Be ready to discuss how you would manage multiple client interactions and projects.

• Company Research: Familiarize yourself with Floor & Decor's products, mission, and values. Understand their position in the retail market and how the Design Consultant role contributes to the overall business objectives.

• Interview Practice: Practice answering common interview questions, focusing on demonstrating enthusiasm, a strong work ethic, and an aptitude for learning new systems and processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.