Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Cypress, TX, United States

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: June 08, 2026

Experience Level: Entry-Level to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage customers on the sales floor to provide design support and drive project sales for flooring solutions.

• Conduct detailed design appointments, guiding customers through product selection for tile, wood, stone, and accessories.

• Partner with store leadership to achieve and exceed sales goals, while expanding the recognition of design services.

• Manage multiple customer projects concurrently, ensuring accuracy, timely execution, and consistent communication throughout the project lifecycle.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and required experience level suggest a role focused on sales enablement and customer project management within a retail operations context, rather than a purely consultative or strategic operations role. The emphasis is on driving sales through design expertise and customer engagement on the floor.

📈 Primary Responsibilities

• Greet and assist store customers, offering immediate support for walk-in design needs and product inquiries.

• Proactively schedule design appointments with existing and potential customers, cultivating new business through networking, referrals, and in-store leads.

• Provide expert advice on tile, wood, stone, and accessory selections for homeowners, interior designers, and builders, catering to both residential and commercial projects.

• Develop and present complete, functional, and aesthetically pleasing design solutions that meet customer requirements and sales objectives.

• Oversee multiple simultaneous customer projects, ensuring high accuracy, timely completion, and consistent, concise communication with all stakeholders.

• Collaborate effectively with store leadership and fellow employees to manage projects from initial inquiry through installation, contributing to overall store sales and goal attainment.

• Champion and embody company initiatives and goals by modeling best practices and coaching store employees on sales and design service standards.

• Utilize company-mandated design applications, including but not limited to Salesforce, the Online Design Appointment Scheduler, and MyProject, for client management and project tracking.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, and operational project management within a retail environment. The emphasis on "managing multiple, simultaneous customer projects" and "consistent and concise communication" points to the need for strong organizational and communication skills, crucial for any operations-focused role, even at the entry level.

🎓 Skills & Qualifications

Education: High School Diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.

• Internal candidates require a minimum of 6 months of tenure with Floor & Decor. Required Skills:

• Proven customer service and client relationship management skills.

• Basic understanding of interior design principles and product selection for flooring.

• Proficiency in basic mathematical calculations for sales and project estimation.

• Ability to multitask effectively in a fast-paced, high-volume retail and warehouse environment.

• Foundational knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Strong verbal and written communication skills for customer and internal stakeholder interactions. Preferred Skills:

• Experience with CRM systems, specifically Salesforce.

• Familiarity with design visualization or project management software.

• Previous experience in flooring or home improvement retail.

• Demonstrated ability to develop clientele and build referral networks.

📝 Enhancement Note: The qualifications are geared towards an entry-level to mid-level sales and customer-facing role. However, the mention of "project management" in the responsibilities and "Salesforce" as a preferred skill indicates a need for foundational operational thinking, including process adherence, data management, and client tracking, which are valuable in operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required at this entry level, candidates are encouraged to prepare examples of past customer service successes or design-related projects that demonstrate problem-solving and client satisfaction.

• Showcase an ability to manage tasks efficiently, highlighting any experience with project tracking or client communication logs.

• Familiarity with or ability to quickly learn and operate design and CRM software (e.g., Salesforce, proprietary schedulers) is critical.

• Be prepared to discuss how you would approach managing multiple customer projects simultaneously to ensure successful outcomes. Process Documentation:

• Candidates should be ready to discuss their understanding of following established sales and design processes.

• Highlight any experience in contributing to or improving workflow efficiencies, even in small ways, within previous roles.

• Demonstrate an ability to accurately record customer interactions, project details, and follow-up actions.

📝 Enhancement Note: For an entry-level sales consultant role, a traditional "operations portfolio" might not be expected. However, candidates can demonstrate operational aptitude by preparing examples of how they've managed tasks, communicated effectively, and used systems to achieve goals. Highlighting an understanding of process and efficiency will be beneficial.

💵 Compensation & Benefits

Salary Range:

• Base Pay: Starting at $15.00 per hour.

• This is a base hourly rate, with potential for higher starting pay based on relevant experience and demonstrated skills.

• 📝 Enhancement Note: This hourly rate for a "Design Consultant" in Cypress, TX, falls within the lower to mid-range for retail sales and customer service roles in the area. For a role with design consultation and project management aspects, this base pay is typical for an entry-level position, with opportunities for bonuses and commissions likely contributing to overall compensation. Research for similar retail design consultant roles in the Houston metropolitan area (which includes Cypress) indicates an average hourly wage ranging from $15-$22, with potential for higher earnings through commission structures.

Benefits:

• Bonus opportunities and career advancement opportunities at every level.

• Financial support programs: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive insurance plans (subject to eligibility criteria): Medical, Dental, Vision, Life, and other insurance plans.

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours:

• This is a Full-Time position.

• Store operating hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.

• Pickup hours are Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.

• Employees will be expected to work within these operating hours, which will likely include evenings, weekends, and holidays.

📝 Enhancement Note: The benefits package is robust for a retail environment, offering a mix of financial security, health and wellness support, and work-life balance initiatives. The inclusion of bonus opportunities and career advancement suggests a performance-driven culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials Retail (Flooring, Tile, Stone, etc.)

Company Size: Floor & Decor is a large, publicly traded company with a significant number of employees and numerous store locations across the United States. This indicates a structured corporate environment with established processes and growth potential.

Founded: Floor & Decor was founded in 2000.

Team Structure:

• The Design Consultant will likely be part of the store's sales and operations team.

• Reporting structure typically involves reporting to a Store Manager, Assistant Store Manager, or a designated Sales Manager.

• Collaboration is expected with fellow sales associates, design consultants, warehouse staff, and potentially installation partners. Methodology:

• The company emphasizes a customer-centric approach, focusing on providing a wide selection of products and design expertise.

• Data analysis likely plays a role in sales forecasting, inventory management, and performance tracking, though this specific role is more customer-facing than analytical.

• Workflow planning and optimization are critical for efficient store operations, from customer engagement to product fulfillment.

• Automation is likely utilized in inventory management systems and potentially in CRM tools for customer follow-up.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor operates in a competitive retail segment. The company culture likely emphasizes customer service, product knowledge, and sales performance. As a large retailer, it offers structure and opportunities for advancement, but the day-to-day operations will be fast-paced and customer-driven.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to mid-level position within the retail sales and design services track. It serves as a foundational role for individuals interested in a career in interior design, sales, or retail management.

Reporting Structure: The Design Consultant reports to store leadership, typically an Assistant Store Manager or Sales Manager, who oversees daily operations, sales targets, and team performance.

Operations Impact: This role directly impacts revenue through sales generation and customer satisfaction. By providing expert design advice and project management, the Design Consultant contributes to repeat business, positive reviews, and the overall success of the store's sales and design service goals. Effective project management ensures smooth operations from sales to fulfillment.

Growth Opportunities:

• Operations Skill Development: Opportunities to deepen product knowledge across a wide range of flooring materials and accessories, and to hone project management and client communication skills.

• Sales Leadership: Potential to advance into roles like Sales Lead, Assistant Store Manager, or Store Manager, taking on greater responsibility for team performance and store operations.

• Specialization: Possibility to become a subject matter expert in specific product categories or design styles, or to move into related operational roles within the company.

📝 Enhancement Note: While not a traditional "operations" role focused on back-end processes, this position offers a clear path for growth within a large retail organization, developing skills that are transferable to operations management, sales leadership, and customer success roles.

🌐 Work Environment

Office Type: This is an on-site retail store environment. The workspace includes a retail showroom for customer consultations and a warehouse area for product storage and pickup.

Office Location(s): The specific store is located at 167 Cypress - TX, within Cypress, Texas. This location is part of the greater Houston metropolitan area.

Workspace Context:

• The environment requires frequent interaction with customers in a showroom setting, necessitating a professional and customer-friendly demeanor.

• Associates will also navigate the retail floor and potentially the warehouse, requiring awareness of safety protocols in a dynamic environment with moving vehicles and moderate to high noise levels.

• Access to company-provided design tools, CRM software, and potentially product samples will be part of the daily work.

Work Schedule: The role requires flexibility to work during store operating hours, which include evenings, weekends, and holidays. Standard full-time hours are expected, likely involving a mix of shifts to cover peak periods and customer demand.

📝 Enhancement Note: The warehouse environment exposure and the need to navigate between showroom and potential pickup areas highlight the operational aspects of the role, requiring adaptability and awareness of physical surroundings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call to assess basic qualifications, customer service experience, and interest in the role and company.

• In-Person Interview: A detailed interview at the store location, focusing on customer service scenarios, design aptitude, sales approach, and problem-solving skills. This may involve a brief assessment or scenario-based questions.

• Scenario/Design Challenge: Candidates may be asked to walk through a hypothetical customer design consultation, demonstrating how they would approach product selection, problem-solving, and sales closure.

• Final Interview: Potentially with store leadership to discuss culture fit, career aspirations, and final offer details.

Portfolio Review Tips:

• While a formal portfolio might not be required, be prepared to discuss specific examples of customer interactions where you successfully resolved issues or exceeded expectations.

• If you have any personal design projects, photos of past work (even if not professional), or examples of how you've organized tasks or managed projects, these can be valuable to reference.

• Be ready to articulate your understanding of how to use systems like Salesforce for client management and project tracking.

• Highlight your ability to communicate complex product information clearly and concisely to diverse customer groups. Challenge Preparation:

• Practice articulating your sales process for a flooring project, from initial consultation to final sale.

• Be ready to explain how you would handle common customer objections or challenges related to budget, style, or installation.

• Prepare to demonstrate your understanding of Floor & Decor's product offerings or how you would quickly learn them.

• Think about how you would balance multiple customer demands and project timelines efficiently.

📝 Enhancement Note: The interview process emphasizes practical skills in sales, customer service, and basic design. Candidates should be prepared to demonstrate their ability to learn quickly, manage tasks, and communicate effectively, all crucial for operational success.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Preferred CRM for managing customer relationships, tracking leads, scheduling appointments, and monitoring project progress. Proficiency or ability to learn quickly is key.

• Proprietary Online Design Appointment Scheduler: Company-specific tool for booking and managing customer design consultations.

• MyProject: Internal company tool likely used for project management, order tracking, and internal communication related to customer projects.

Analytics & Reporting:

• While this role is not primarily analytical, basic understanding of sales metrics and performance tracking may be expected.

• Associates will likely use reporting features within Salesforce or other internal systems to monitor their individual sales performance and customer engagement. CRM & Automation:

• Salesforce: As mentioned, this is the core CRM tool.

• Microsoft Office Suite: Essential for general business operations, communication (Outlook), documentation (Word), and basic data organization (Excel).

📝 Enhancement Note: Familiarity with Salesforce is a significant advantage. The role requires proficiency in using specific company-assigned software for client management and project tracking, underscoring the operational aspect of managing customer journeys.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing exceptional customer service and support throughout the design and purchase process.

• Teamwork: Collaboration with store colleagues and leadership to achieve collective sales and operational goals.

• Efficiency: Driving sales and project completion in a timely and organized manner, leveraging available tools and processes.

• Product Knowledge: Continuous learning and application of knowledge regarding flooring products, trends, and design principles.

Collaboration Style:

• Expect a collaborative environment where team members support each other to meet customer needs and sales targets.

• Communication will be key, involving regular check-ins with store leadership and coordination with other departments (e.g., warehouse for order fulfillment).

• A willingness to share best practices and assist colleagues in achieving shared objectives is likely valued.

📝 Enhancement Note: The company culture appears to be sales-driven and customer-centric, with an expectation of teamwork and efficient execution of daily tasks. Understanding and embodying these values will be crucial for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Environment: Managing multiple customer consultations and ongoing projects simultaneously in a busy retail and warehouse setting.

• Product Diversity: Keeping up-to-date with a vast and constantly evolving inventory of flooring products, styles, and applications.

• Sales Pressure: Meeting individual and store sales targets in a competitive market.

• Remote Work Limitations: This role is strictly on-site, requiring a consistent physical presence.

Learning & Development Opportunities:

• Product Expertise: Extensive training on Floor & Decor's product lines, enabling specialization in various flooring materials.

• Sales & Design Skills: Development in consultative selling techniques, client relationship management, and interior design principles.

• System Proficiency: Gaining hands-on experience with industry-standard CRM and project management software.

• Retail Management Track: Potential to move into leadership roles, gaining experience in team management, store operations, and P&L responsibility.

📝 Enhancement Note: This role presents opportunities to develop foundational skills in sales, customer service, and project management within a structured retail environment, with clear pathways for advancement.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "Describe a time you handled a difficult customer. How did you resolve the situation?" or "How would you approach a customer who is overwhelmed by the selection of flooring options?"

• Sales Approach: "Walk me through your process for consulting with a customer on a new flooring project." or "How do you stay motivated to meet sales goals?"

• Process & Systems: "How do you prioritize tasks when managing multiple projects simultaneously?" or "What is your experience with CRM systems like Salesforce, and how do you use them to manage client relationships?"

Company & Culture Questions:

• "Why are you interested in Floor & Decor and this Design Consultant role specifically?"

• "What do you know about our company and our products?"

• "How do you contribute to a positive team environment?" Portfolio Presentation Strategy:

• Be ready to verbally "walk through" examples of past customer service successes, highlighting your problem-solving approach and customer-centric mindset.

• If you have any visual examples of design work (even personal projects), be prepared to briefly explain your design choices and the outcome.

• Clearly articulate how you would use tools like Salesforce to ensure every customer project is managed effectively from start to finish.

📝 Enhancement Note: Interviewers will be assessing for customer service aptitude, sales potential, organizational skills, and the ability to learn and adapt to company systems and processes. Practical examples will be more impactful than theoretical answers.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any design exposure, sales achievements, and proficiency with relevant software (like Microsoft Office), and, if applicable, Salesforce. Quantify achievements whenever possible (e.g., "Increased customer satisfaction scores by X%", "Managed up to Y projects concurrently").

• Portfolio Preparation: Gather specific examples of customer interactions where you demonstrated problem-solving, effective communication, or went above and beyond. If you have any design-related projects or organizational skills you can showcase (e.g., a personal project management system), have them ready to discuss.

• Interview Practice: Rehearse answers to common interview questions focusing on customer service, sales techniques, and your approach to managing projects and tasks. Prepare to discuss your understanding of how CRM systems support client management.

• Company Research: Familiarize yourself with Floor & Decor's product lines, target customer base, and company values. Understand their competitive advantage in the market and how the Design Consultant role contributes to the overall store operations and sales strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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