Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: EQ3

Location: Brossard, Quebec, Canada

Job Type: Full-Time

Category: Sales Operations / Retail Sales

Date Posted: September 14, 2026

Experience Level: Entry-Level to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through consultative sales of furniture and home accessories, focusing on understanding and meeting customer needs.

• Build and nurture long-term customer relationships to foster repeat business and generate referrals, a key aspect of GTM strategy.

• Achieve and exceed individual sales targets through proactive client engagement, effective follow-up, and closing sales opportunities.

• Develop deep product knowledge across EQ3's upholstery, dining, bedroom, and accessories collections to provide expert recommendations and enhance the customer experience.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and compensation structure (hourly + commission) strongly indicate a Sales-focused role within a retail environment. The emphasis on sales goals, closing, and customer relationship management aligns with GTM (Go-To-Market) and Sales Operations principles aimed at revenue generation. The "design" aspect appears to be more about facilitating customer choices within a product catalog rather than requiring formal interior design qualifications.

📈 Primary Responsibilities

• Engage prospective customers upon entry, actively listening to understand their spatial requirements, lifestyle, aesthetic preferences, and budgetary constraints.

• Provide tailored product recommendations, leveraging acquired knowledge of EQ3's diverse product lines and customization options to match customer needs.

• Effectively present and articulate the value proposition of EQ3 products, guiding customers through the selection process for upholstery, dining, bedroom furniture, and accessories.

• Execute sales transactions by converting customer interest into confirmed orders, managing the sales process from initial contact to closing.

• Implement proactive follow-up strategies with clients to ensure satisfaction, address any post-purchase inquiries, and cultivate ongoing relationships for future sales.

• Actively pursue the development of a personal client base and generate new sales leads through exceptional service and relationship-building initiatives.

• Consistently meet and surpass established individual sales performance metrics and revenue targets.

• Acquire and maintain comprehensive expertise regarding EQ3's product offerings, including materials, finishes, dimensions, and available options.

• Collaborate effectively with the Brossard store team to ensure a cohesive and superior customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities emphasize a direct sales approach with a focus on consultative selling techniques and customer relationship management. This requires a strong understanding of sales pipeline stages and customer journey mapping, which are critical components of Sales Operations and GTM strategy.

🎓 Skills & Qualifications

Education: No specific formal education requirements are listed; emphasis is on sales aptitude and interest in design.

Experience: 0-2 years of experience in retail sales, consultative sales, or commission-based sales environments.

Required Skills:

• Proven ability in retail sales, with a focus on customer engagement and transaction completion.

• Demonstrated aptitude for consultative sales and understanding customer needs.

• Strong relationship-building skills to foster customer loyalty and repeat business.

• Proficiency in closing sales and overcoming objections effectively.

• High level of self-motivation and a results-oriented mindset, driven by performance and earnings potential.

• Excellent communication and interpersonal skills, essential for customer interaction and team collaboration.

• Ability to develop and maintain strong product knowledge across a diverse catalog.

• A proactive and accountable approach to managing personal sales goals and client follow-ups.

• Availability to work flexible hours, including evenings, weekends, and holidays, as required by retail operations. Preferred Skills:

• Prior experience in commission-based sales environments, demonstrating comfort with performance-driven compensation.

• Interest or background in furniture, home décor, or interior design, which can enhance consultative selling capabilities.

• Experience in specialized retail sectors such as appliances, automotive, jewelry, premium fashion, kitchens, or flooring, which often involve similar consultative sales dynamics.

📝 Enhancement Note: The emphasis on "interest in furniture, design, and quality products" suggests that while formal design education isn't required, an appreciation for aesthetics and home furnishings is a plus. This role is positioned as accessible to individuals with strong sales foundations, with EQ3 providing the specific product and design knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a track record of achieving and exceeding sales targets, ideally with quantifiable results from previous roles.

• Showcase examples of successful customer engagement strategies that led to increased sales or customer retention.

• Highlight instances where you proactively identified customer needs and provided effective solutions, showcasing a consultative approach.

• Evidence of building and managing a client base, demonstrating your ability to foster long-term relationships. Process Documentation:

• Ability to articulate your personal sales process, from initial customer contact to closing and follow-up.

• Describe how you approach understanding customer needs and tailoring recommendations.

• Explain your methods for managing client follow-ups and maintaining customer relationships over time.

📝 Enhancement Note: For a role like this, a traditional "operations portfolio" focusing on system implementation or process optimization might not be directly applicable. Instead, candidates should be prepared to present their sales process, highlight achievements with data (e.g., sales figures, conversion rates), and discuss how they build client relationships. The focus is on demonstrating a personal sales methodology and its effectiveness.

💵 Compensation & Benefits

Salary Range:

• Hourly Rate: $18.00 - $25.00 CAD per hour.

• Commission: 3% on written sales.

• Estimated Annual Earning Potential: $45,000 - $55,000+ CAD per year for full-time employees. Benefits:

• Competitive benefits package (details not specified, but typically includes health, dental, vision).

• Paid time off.

• Employee discount program on EQ3 products.

• Wellness programs and additional employee perks.

• Comprehensive training in product knowledge, design principles, and customer experience.

Working Hours: Full-time position, requiring availability for evenings, weekends, and holidays. The standard full-time expectation is approximately 40 hours per week, but specific schedules will vary based on store operational needs.

📝 Enhancement Note: The salary structure is a combination of a base hourly wage and a commission component, which is common in retail sales roles aiming to incentivize performance. The stated earning potential of $45,000-$55,000+ suggests that achieving higher than the minimum hourly rate through commission is expected for successful full-time consultants. The hourly rate range is competitive for retail sales roles in Quebec, Canada, considering the added commission potential. Research indicates that for a full-time sales associate in the Brossard area with commission, this range is in line with industry standards, particularly for roles involving higher-value goods like furniture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Furniture & Home Goods). EQ3 operates within the competitive home furnishings market, focusing on modern design and quality craftsmanship. This industry often requires a strong emphasis on customer experience and relationship selling.

Company Size: EQ3 is a significant player in the Canadian furniture market, suggesting a medium to large-sized organization with established retail operations and potential for growth.

Founded: EQ3 was founded with a philosophy of "Design for Life," emphasizing longevity, quality, and authentic modern design. This founding principle likely permeates the company culture, valuing craftsmanship and enduring style.

Team Structure:

• The Brossard team at Quartier DIX30 likely comprises several Design Consultants, a Store Manager, and potentially Assistant Managers or Sales Leads.

• The reporting structure will be hierarchical, with Design Consultants reporting to store management.

• Cross-functional collaboration is critical, involving coordination with sales teams, potentially design or visual merchandising teams, and customer service departments to ensure a seamless customer journey. Methodology:

• Data analysis in this context would primarily involve tracking individual and team sales performance, understanding customer demographics, and analyzing product popularity.

• Workflow planning focuses on efficient customer engagement, sales process management, and inventory awareness.

• Automation is less likely to be a primary focus for individual consultants, but the company may leverage CRM systems for customer tracking and sales management.

Company Website: https://eq3.com/

📝 Enhancement Note: EQ3's "Design for Life" philosophy and emphasis on "authentic modern design, quality craftsmanship, and furniture made to be lived with" suggests a company culture that values quality, durability, and sophisticated aesthetics. For sales professionals, this means representing products with a strong narrative around design integrity and longevity, appealing to customers seeking investment pieces rather than disposable goods.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to mid-level sales position. It serves as a foundational role for individuals looking to build a career in sales, particularly within the design-focused retail sector. The "Consultant" title implies a level of expertise and advisory capacity beyond basic sales.

Reporting Structure: Design Consultants report directly to the Store Manager or designated sales leadership within the Brossard location. This structure allows for direct mentorship and performance feedback.

Operations Impact: The primary impact of this role is direct revenue generation. Successful Design Consultants contribute significantly to the store's overall sales targets and profitability. Their ability to build customer loyalty also impacts long-term revenue streams and brand advocacy.

Growth Opportunities:

• Sales Specialization: Opportunity to become a senior Design Consultant, potentially specializing in specific product categories (e.g., upholstery, custom orders) or developing a high-value client base.

• Leadership Development: Potential to advance into roles like Assistant Store Manager or Store Manager, overseeing team performance, operations, and sales strategy for a retail location.

• Product & Design Expertise: Continuous learning and development in interior design principles and product application, enhancing consultative capabilities and potentially leading to roles in design services or visual merchandising.

📝 Enhancement Note: The growth path emphasizes progression within the retail sales hierarchy or into management. The "operations" aspect is tied to the operational efficiency of the sales process and the store's overall performance. The skills developed are transferable to broader sales and customer relationship management roles.

🌐 Work Environment

Office Type: On-site retail showroom environment at Quartier DIX30, a prominent lifestyle shopping center. This suggests a modern, well-appointed store designed to showcase EQ3's furniture and accessories.

Office Location(s): Quartier DIX30, 8440 Boul. Leduc, Suite 10, Brossard, QC J4Y 0A5. This location is known for being a vibrant commercial hub, offering accessibility and a strong customer traffic flow.

Workspace Context:

• The workspace is a retail showroom floor, emphasizing a visually appealing and collaborative environment where consultants can interact with customers and display products effectively.

• Access to EQ3 product samples, design resources, and potentially CRM or POS (Point of Sale) systems will be provided to facilitate sales and customer service.

• Opportunities for interaction with the sales team, store management, and customers are constant, fostering a dynamic and engaging work atmosphere.

Work Schedule: The role requires flexibility, including evenings, weekends, and holidays, to align with retail operational hours and customer availability. Full-time hours are approximately 40 per week.

📝 Enhancement Note: The retail showroom environment necessitates strong interpersonal skills and the ability to present products attractively. The location within Quartier DIX30 is a significant advantage for foot traffic and exposure to a target demographic interested in design and lifestyle products.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess relevant sales experience and alignment with role requirements.

• First Interview: Typically with a hiring manager (e.g., Store Manager) to discuss your sales background, motivation, understanding of consultative selling, and interest in EQ3 products. Be prepared to share examples of past sales successes.

• Second Interview/Assessment (Potential): This may involve a role-playing scenario where you demonstrate your consultative sales approach with a hypothetical customer, or a discussion about how you would handle specific sales challenges. A deeper dive into your understanding of EQ3's brand and products might occur here.

• Final Interview: May involve meeting with other members of the store management team or a district manager, focusing on cultural fit and long-term potential.

Portfolio Review Tips:

• Quantify Achievements: Instead of just listing responsibilities, highlight specific sales numbers, growth percentages, or customer satisfaction metrics from previous roles. For example, "Exceeded monthly sales targets by 15% for six consecutive months."

• Showcase Sales Process: Be ready to articulate your personal sales methodology – how you approach a new customer, identify needs, present solutions, handle objections, and close. Use a structured approach (e.g., STAR method for behavioral questions).

• Demonstrate Relationship Building: Provide examples of how you've built and maintained customer relationships, leading to repeat business or referrals.

• Highlight Product Aptitude: Discuss instances where you quickly learned new product lines and became proficient in selling them, emphasizing your ability to absorb product knowledge for EQ3.

• Express Design Interest: If you have an interest in design, be ready to articulate why and how it informs your sales approach, even without formal qualifications.

Challenge Preparation:

• Role-Playing: Practice scenarios where you act as a Design Consultant. Focus on active listening, asking probing questions, and recommending solutions based on hypothetical customer needs.

• Sales Scenarios: Prepare to discuss how you would handle common sales challenges, such as price objections, competition, or customers who are unsure of their needs.

• Brand Alignment: Research EQ3's brand, design philosophy, and target customer. Be prepared to explain why you are a good fit for their brand and how you would represent it.

📝 Enhancement Note: The "portfolio" for this role is less about formal documentation and more about your ability to articulate your sales skills, process, and achievements through conversation and potentially role-playing. Preparation should focus on demonstrating sales acumen and a genuine interest in the product and brand.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales orders, and handling payments. Proficiency in retail POS systems is expected.

• Customer Relationship Management (CRM) System: EQ3 likely uses a CRM to track customer interactions, manage leads, schedule follow-ups, and maintain client profiles. Familiarity with CRM principles and common platforms (e.g., Salesforce, HubSpot, or industry-specific CRMs) is beneficial.

• Inventory Management System: To check product availability, understand lead times, and communicate this to customers.

Analytics & Reporting:

• Access to sales performance reports, potentially through the POS or CRM system, to track individual and team sales metrics.

• Understanding how to interpret basic sales reports to identify trends and areas for personal improvement. CRM & Automation:

• CRM Software: Essential for managing customer data, tracking sales pipeline stages, and automating follow-up tasks.

• Communication Tools: Email, phone, and potentially messaging apps for customer communication and internal team coordination.

📝 Enhancement Note: While specific software names aren't provided, a general understanding of retail sales technology, particularly POS and CRM systems, is crucial. The ability to learn new software quickly is a key requirement for most retail sales roles.

👥 Team Culture & Values

Operations Values:

• Performance-Driven: A strong emphasis on achieving and exceeding sales targets, with compensation directly tied to performance. This fosters a competitive yet goal-oriented environment.

• Customer-Centric: A commitment to providing exceptional customer experiences, focusing on building relationships and understanding individual needs to deliver tailored solutions.

• Quality & Design Focus: Valuing the integrity of EQ3's products and design philosophy, encouraging consultants to represent these qualities authentically.

• Team Collaboration: While individual sales are paramount, working effectively with colleagues to support store operations and deliver a unified customer experience is important.

• Continuous Learning: Encouragement to develop product knowledge, sales skills, and an understanding of design trends.

Collaboration Style:

• Team members are expected to support each other in achieving store-wide sales goals, sharing insights on customer preferences or product knowledge.

• A culture of feedback and shared learning is likely, with opportunities to learn from more experienced consultants and management.

• Effective communication with store management regarding sales performance, customer feedback, and operational needs is essential.

📝 Enhancement Note: The culture is likely a blend of performance-driven salesmanship and a genuine appreciation for design and quality. Consultants are expected to be self-starters but also team players who contribute to the overall success of the Brossard store.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Targets: The primary challenge is consistently achieving and exceeding sales goals in a competitive retail environment, especially given the commission-based component.

• Customer Needs Variation: Handling a wide range of customer preferences, budgets, and design styles requires adaptability and strong consultative skills.

• Product Complexity: Mastering the extensive product catalog, including customization options, can be challenging but is essential for success.

• Seasonal Fluctuations: Retail sales can experience seasonal peaks and valleys, requiring resilience and strategic sales efforts throughout the year.

Learning & Development Opportunities:

• Product Training: Comprehensive training on EQ3's product lines, materials, and design features.

• Sales Skill Enhancement: Ongoing development in consultative selling techniques, closing strategies, and customer relationship management.

• Design Acumen: Opportunities to learn about interior design principles and how to apply them in a retail sales context.

• Career Advancement: Potential to move into leadership roles within EQ3's retail operations or specialize further in sales.

📝 Enhancement Note: This role offers a solid entry point into a design-focused retail career. The challenges are typical of commission-based sales roles, but the support structure and growth opportunities within EQ3 can help mitigate these.

💡 Interview Preparation

Strategy Questions:

• "Describe your sales process from greeting a customer to closing a sale. How do you tailor this process for different customer types?" (Focus on your consultative approach and adaptability).

• "How do you handle objections, such as price concerns or hesitations about a particular design choice?" (Demonstrate problem-solving and objection-handling skills).

• "Tell me about a time you exceeded a sales goal. What strategies did you employ?" (Use the STAR method to highlight your achievements and proactive approach).

• "Why are you interested in EQ3 and our product line? How does your interest in design influence your sales approach?" (Showcase your research on EQ3 and your passion for the brand and products). Company & Culture Questions:

• "What do you know about EQ3's 'Design for Life' philosophy?" (Demonstrate you've researched the company's core values and mission).

• "How do you approach building long-term relationships with customers?" (Emphasize follow-up, personalized service, and understanding evolving needs).

• "EQ3 is known for quality and modern design. How would you communicate this value to a customer?" (Connect product features to customer benefits and lifestyle aspirations). Portfolio Presentation Strategy:

• Verbal Articulation: Be prepared to verbally present your sales experience, highlighting key achievements, your sales process, and how you've built client relationships.

• Scenario-Based Responses: For role-playing or hypothetical questions, focus on active listening, asking clarifying questions, and recommending EQ3 products that fit the described needs.

• Enthusiasm for Design: Convey genuine interest in furniture and design, even if you don't have formal qualifications. Connect this interest to your ability to empathize with customers and understand their aesthetic goals.

📝 Enhancement Note: The interview will likely assess your sales aptitude, communication skills, personality fit with the EQ3 brand, and your motivation for a commission-driven role. Prepare specific examples that showcase your sales process and customer engagement skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the EQ3-ltd.breezy.hr portal.

• Resume Customization: Tailor your resume to highlight relevant sales experience, particularly in retail, consultative selling, or commission-based roles. Quantify achievements with numbers and percentages where possible.

• Prepare Your Sales Narrative: Be ready to verbally articulate your personal sales process, your approach to customer relationship management, and your experience in closing sales. Think of specific examples that demonstrate your skills.

• Research EQ3: Familiarize yourself with EQ3's brand, product lines, design philosophy ("Design for Life"), and target customer. Understand what differentiates EQ3 from competitors.

• Practice Interview Scenarios: Rehearse answers to common sales interview questions and be prepared for potential role-playing exercises that simulate customer interactions. Focus on active listening and solution-oriented responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.