Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: EQ3

Location: Brossard, Quebec, Canada

Job Type: Full-Time

Category: Retail Sales / Design Consulting

Date Posted: 2026-09-14

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by actively engaging with customers to understand their needs and recommend tailored furniture and accessory solutions.

• Cultivate and manage a client base through proactive follow-up and relationship-building, ensuring repeat business and customer loyalty.

• Achieve and exceed individual sales targets through consultative selling techniques and a deep understanding of EQ3's product offerings.

• Develop comprehensive product knowledge across all EQ3 collections, including upholstery, dining, bedroom, and accessories, to effectively advise customers.

• Contribute to an exceptional customer experience by collaborating with the sales team and upholding company service standards.

📝 Enhancement Note: While the title is "Design Consultant," the primary focus and responsibilities are heavily weighted towards sales performance and commission-based earning potential, indicating a strong sales-centric role within a design-oriented retail environment. The "0-2 years" experience level suggests this role is suitable for individuals starting their sales career or transitioning into a commission-based structure.

📈 Primary Responsibilities

• Proactively engage with walk-in customers, establishing rapport and identifying their specific furniture and home décor needs, lifestyle, and budget constraints.

• Conduct thorough needs assessments and leverage product expertise to recommend suitable EQ3 furniture and accessory solutions, focusing on enhancing the customer's living space and personal style.

• Present and articulate the value proposition of EQ3's upholstery, dining, bedroom, and accessories collections, effectively converting customer interest into tangible sales.

• Own the entire sales cycle from initial contact to closing, ensuring a seamless and positive transaction experience for every customer.

• Implement effective clienteling strategies, including timely follow-ups, personalized communication, and post-purchase engagement, to foster long-term customer relationships and drive repeat sales.

• Actively pursue new sales opportunities by developing a personal client base and leveraging various channels to generate leads and drive foot traffic to the Brossard showroom.

• Consistently meet and surpass established individual sales goals and key performance indicators (KPIs) through diligent effort and strategic selling.

• Continuously expand and deepen knowledge of EQ3's extensive product catalog, including materials, customization options, care instructions, and design trends, to provide expert advice.

• Collaborate effectively with sales colleagues and store management to ensure a cohesive and high-performing team environment, contributing to an outstanding overall customer journey.

📝 Enhancement Note: The responsibilities emphasize a proactive, results-driven approach to sales, with a clear expectation for individual performance and client development. The role requires not just transactional selling but also relationship management to ensure sustained revenue generation.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a high school diploma or equivalent is generally expected for retail positions. A background in business, marketing, or a related field could be beneficial but is not a prerequisite.

Experience:

• Minimum of 0-2 years of experience in retail sales, consultative sales, or a commission-based sales environment.

• Prior experience in furniture, home décor, appliances, automotive, jewelry, premium fashion, kitchens, flooring, or similar specialized retail sectors is highly advantageous. Required Skills:

• Proven ability in retail sales, with a focus on consultative selling techniques to understand and meet customer needs.

• Strong customer service orientation, with a genuine desire to build rapport and provide exceptional client experiences.

• Demonstrated skill in relationship building, fostering trust and loyalty with a diverse customer base.

• Proficiency in closing sales effectively, converting opportunities into successful transactions.

• Excellent communication and interpersonal skills, enabling clear articulation of product benefits and active listening to customer requirements.

• A results-driven and goal-oriented mindset, with a strong motivation to achieve and exceed performance targets.

• Product knowledge acquisition capabilities, with the ability to quickly learn and retain information about extensive product lines. Preferred Skills:

• An expressed interest in furniture and interior design, which can enhance customer engagement and product recommendations.

• Experience with clienteling and CRM systems to manage customer relationships and sales pipelines.

• Visual merchandising awareness to present products effectively within the showroom.

• Time management and organizational skills to balance customer interactions, follow-ups, and administrative tasks.

📝 Enhancement Note: The emphasis on "interest in furniture and design" rather than formal experience suggests EQ3 is looking for individuals with strong foundational sales acumen and a passion for their product category, which can be further developed through their training programs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a traditional "operations" portfolio isn't required, candidates are encouraged to prepare examples of past sales successes, customer testimonials, or personal client relationship management strategies.

• Demonstrate a structured approach to sales processes, such as lead qualification, needs analysis, solution presentation, objection handling, and closing techniques.

• Showcase an understanding of how to track personal sales performance and identify areas for improvement, even if informal.

• Ability to articulate how you would learn and utilize EQ3's specific sales tools and product information systems to enhance customer interactions and drive sales. Process Documentation:

• Candidates should be prepared to discuss their personal sales process and how they approach problem-solving in customer interactions.

• Ability to describe how they would document customer interactions and follow-up actions to ensure effective clienteling and sales conversion.

• Understanding of how to measure personal sales effectiveness and identify opportunities for process optimization within their sales approach.

📝 Enhancement Note: For a sales role like this, the "portfolio" translates to demonstrable sales acumen and a structured approach to selling. Candidates should be ready to talk through their sales methodology and past achievements, emphasizing results and customer-centricity.

💵 Compensation & Benefits

Salary Range:

• Hourly Rate: $18.00 - $25.00 CAD per hour, commensurate with experience.

• Commission: 3% commission on written sales.

• Earning Potential: Approximately $45,000 - $55,000+ CAD per year for full-time Design Consultants. This range is an estimate and can be exceeded based on individual performance and sales volume.

Benefits:

• Competitive Benefits Package: Comprehensive health and wellness benefits likely including medical, dental, and vision coverage.

• Paid Time Off (PTO): Generous paid time off for rest and rejuvenation.

• Employee Discount Program: Significant discounts on EQ3 products, allowing employees to enjoy the brand's offerings.

• Wellness Programs: Initiatives and resources designed to support employee well-being.

• Additional Employee Perks: Various other benefits and advantages offered to EQ3 employees.

• Training: Comprehensive training in product knowledge, design principles, and customer experience best practices.

• Professional Development: Opportunities for career advancement and skill enhancement within the EQ3 organization.

Working Hours: Full-time position, requiring availability to work evenings, weekends, and holidays as dictated by retail operational needs. A standard full-time work week is typically around 40 hours.

📝 Enhancement Note: The compensation structure is a hybrid model, combining a stable hourly wage with a performance-based commission. This is common in retail sales to provide a baseline income while incentivizing higher sales volumes. The estimated earning potential provides a realistic outlook for candidates. Research for Quebec retail sales roles indicates this hourly range and commission structure are competitive for the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Furnishings & Retail. EQ3 operates in a competitive market, focusing on modern design, quality craftsmanship, and a direct-to-consumer retail model.

Company Size: EQ3 is a significant player in the Canadian furniture market, with a growing number of showrooms across Canada and an online presence. The company size suggests a structured yet dynamic retail environment where individual contributions are visible.

Founded: EQ3 was founded with a commitment to authentic modern design. Its history is rooted in providing durable, well-crafted furniture designed for longevity, a philosophy reflected in their "Design for Life" motto.

Team Structure:

• The Brossard showroom team likely consists of a Store Manager, Assistant Manager, and a team of Design Consultants (Sales Associates).

• Reporting Structure: Design Consultants will report directly to the Store Manager or Assistant Manager, who oversees daily operations and sales performance.

• Cross-functional Collaboration: Design Consultants will collaborate closely with their sales peers, sharing best practices and supporting each other to meet team sales goals. They may also interact with delivery or logistics teams for customer order fulfillment. Methodology:

• Data-Driven Sales: While not explicitly stated as "operations," sales performance is tracked rigorously. Consultants are expected to leverage sales data to understand their performance, identify opportunities, and refine their strategies.

• Customer-Centric Approach: The core methodology revolves around understanding customer needs and providing tailored solutions, emphasizing a consultative and relationship-building sales process.

• Continuous Learning: EQ3 invests in training for product knowledge, design, and customer experience, fostering a culture of ongoing development and improvement among its sales teams.

Company Website: https://www.eq3.com/

📝 Enhancement Note: EQ3 positions itself as a brand focused on quality design and customer experience. The "performance-driven" aspect, combined with a "Design for Life" philosophy, suggests a culture that values both strong sales results and a commitment to customer satisfaction and product integrity.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the sales function of EQ3. It serves as a foundational role for individuals looking to build a career in retail sales, particularly within the home furnishings sector. The focus is on developing core sales skills, product knowledge, and customer relationship management.

Reporting Structure: Design Consultants report to the Store Manager or Assistant Manager of the Brossard showroom. This direct reporting line ensures clear guidance, performance feedback, and support for sales activities.

Operations Impact: While not a traditional "operations" role focused on back-end processes, Design Consultants have a direct and significant impact on EQ3's revenue generation. Their ability to attract, engage, and convert customers directly influences the company's financial performance, market share, and overall success. They are the frontline ambassadors of the EQ3 brand and customer experience.

Growth Opportunities:

• Sales Specialization: Potential to become a senior Design Consultant, specializing in specific product categories or high-value client segments.

• Leadership Track: Progression into Assistant Store Manager or Store Manager roles, involving team leadership, operational oversight, and strategic sales planning for the showroom.

• Cross-Departmental Moves: Opportunities to move into related areas such as visual merchandising, e-commerce sales support, or customer service management within EQ3, leveraging acquired product and customer knowledge.

• Continued Learning: Ongoing training and development programs offered by EQ3 can lead to enhanced expertise in design consultation, sales strategy, and customer relationship management.

📝 Enhancement Note: The growth path from Design Consultant typically involves advancing within the retail sales hierarchy. EQ3's emphasis on professional development suggests a commitment to nurturing talent from within, offering clear pathways for motivated individuals to grow their careers.

🌐 Work Environment

Office Type: This is an on-site role within a retail showroom environment located in Brossard's Quartier DIX30. The workspace is designed to showcase EQ3's furniture and décor collections, aiming to provide an inspiring and comfortable shopping experience for customers.

Office Location(s): The specific location is Quartier DIX30, 8440 Boul. Leduc, Suite 10, Brossard, QC J4Y 0A5. This is a well-known commercial and lifestyle center, offering good accessibility for both customers and employees.

Workspace Context:

• Collaborative Environment: Design Consultants work within a team setting in the showroom, often interacting with colleagues to share insights, assist customers, and maintain the showroom's presentation.

• Tools & Technology: Employees will have access to point-of-sale (POS) systems, potentially CRM tools for client management, and product information resources (e.g., catalogs, digital displays) to aid in customer consultations and sales.

• Customer Interaction Hub: The showroom serves as the primary space for direct customer engagement, consultations, and sales transactions, requiring a professional and customer-focused demeanor at all times.

Work Schedule: The role is full-time, requiring flexibility to work evenings, weekends, and holidays to align with typical retail operating hours and customer traffic patterns. A standard 40-hour work week is expected.

📝 Enhancement Note: The emphasis on a "showroom" environment highlights the importance of visual presentation, customer engagement, and a professional, design-forward atmosphere. Employees will be on their feet for much of the day, engaging directly with customers.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, assessing alignment with the required sales experience and interest in design.

• Phone/Video Interview: A preliminary conversation to discuss your sales background, motivation, understanding of commission-based roles, and interest in EQ3.

Be prepared to articulate your approach to customer interaction and sales.

• In-Person Interview: This stage will likely involve meeting with the Store Manager or a senior member of the sales team at the Brossard showroom. You may be asked to:

  • Participate in a role-playing exercise simulating a customer interaction, demonstrating your consultative sales skills and ability to recommend products.
  • Discuss your understanding of EQ3's brand and design philosophy.
  • Explain how you would approach building a client base and managing follow-ups.
  • Be prepared to discuss your earning potential expectations and how your performance aligns with the commission structure.

• Final Interview/Offer: A potential final discussion to confirm fit and extend an offer of employment.

Portfolio Review Tips:

• Sales Success Stories: Prepare 2-3 concise stories detailing specific sales achievements. Focus on the customer's need, your approach, the solution you provided, and the positive outcome (e.g., exceeding sales targets, securing a large order, receiving positive customer feedback). Quantify results whenever possible (e.g., "increased sales by X%," "closed a deal worth $Y").

• Clienteling Approach: Be ready to describe how you build and maintain relationships with clients. This could include examples of personalized follow-ups, remembering customer preferences, or offering ongoing support.

• Product Presentation Skills: While not a formal presentation, be ready to "sell" a product from EQ3's catalog during the interview, showcasing your ability to highlight features, benefits, and design appeal.

• Motivation & Goals: Clearly articulate what drives you in a sales role, your understanding of commission-based compensation, and how you set and achieve personal sales goals.

Challenge Preparation:

• Sales Scenario: Expect a scenario where you need to handle customer objections, navigate a difficult customer request, or upsell a product. Think about how you would apply consultative selling principles.

• Product Knowledge Application: Be ready to discuss how you would quickly gain product knowledge and apply it to customer needs. Research EQ3's core product lines (upholstery, dining, bedroom, accessories) beforehand.

📝 Enhancement Note: For this role, the "portfolio" is less about formal documentation and more about your ability to articulate your sales process, demonstrate your consultative skills through scenarios, and showcase your understanding of how to drive revenue in a retail environment. Demonstrating enthusiasm for design and customer service is key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing transactions, managing inventory, and customer order entry. Proficiency in using retail POS systems is expected.

• Customer Relationship Management (CRM) Software: Likely used to track customer interactions, manage leads, schedule follow-ups, and maintain client profiles. Candidates with experience in platforms like Salesforce, HubSpot, or specialized retail CRMs will have an advantage.

• Product Information Systems/Catalogs: Access to digital or physical catalogs, specification sheets, and potentially 3D visualization tools to help customers explore options and make selections.

Analytics & Reporting:

• Sales Performance Dashboards: While not directly managed by the consultant, they will likely access reports or dashboards showing individual sales figures, conversion rates, and commission earnings. Understanding how to interpret these metrics is crucial for self-management.

CRM & Automation:

• Email & Communication Tools: Standard professional tools for client follow-up and internal team communication.

• Potential for Design Software: Depending on the depth of design consultation, some familiarity with basic interior design software or visualization tools might be beneficial, though not explicitly required.

📝 Enhancement Note: The technology stack for this role is centered around enabling sales transactions and customer relationship management. The primary focus will be on the POS and CRM systems, with an expectation that the candidate can quickly adapt to EQ3's specific tools.

👥 Team Culture & Values

Operations Values:

• Performance Excellence: A strong emphasis on achieving and exceeding sales targets, with compensation directly tied to results. This means a culture that celebrates success and drives for continuous improvement in sales metrics.

• Customer Centricity: A core value of putting the customer first, understanding their needs, and providing solutions that enhance their lives through great design. This translates to a focus on building rapport and trust.

• Quality & Design Integrity: Reflecting EQ3's "Design for Life" philosophy, there's an underlying value placed on product quality, craftsmanship, and authentic modern design. Consultants are expected to embody this appreciation.

• Team Collaboration: While individual sales are paramount, there's an expectation of supporting colleagues and contributing to a positive, productive team environment in the showroom.

Collaboration Style:

• Supportive Sales Team: Consultants likely collaborate by sharing customer insights, assisting each other during busy periods, and maintaining the showroom's presentation collectively.

• Feedback Exchange: Regular feedback from management on sales performance and customer interactions is expected. There's also an implicit value in learning from peers' successful sales strategies.

• Shared Goals: While individual targets are key, the overall success of the showroom relies on the team working together to create an excellent customer experience and drive overall revenue.

📝 Enhancement Note: EQ3's culture appears to balance a results-oriented sales environment with a genuine appreciation for design and customer satisfaction. Employees are expected to be self-motivated sales professionals who also contribute positively to the team and brand ethos.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Based Income Fluctuations: The primary challenge is managing income variability inherent in a commission-based role, especially during slower sales periods or personal performance dips.

• Handling Objections & Rejection: Consistently engaging with customers and overcoming objections or rejections requires resilience and effective sales techniques.

• Maintaining Product Knowledge: Keeping up-to-date with EQ3's extensive and potentially evolving product lines, materials, and customization options can be demanding.

• Balancing Sales & Service: Effectively managing multiple customer interactions simultaneously while providing personalized service and closing sales requires strong multitasking and prioritization skills.

Learning & Development Opportunities:

• Sales Skill Enhancement: Access to training programs focused on advanced consultative selling, negotiation, and closing techniques.

• Product & Design Expertise: Deep dives into EQ3's collections, materials, and interior design principles, potentially including workshops or external learning resources.

• Customer Relationship Management: Training on effective clienteling strategies and utilizing CRM tools to build and nurture long-term customer relationships.

• Career Progression: Clear pathways for advancement into leadership roles within EQ3 showrooms, offering opportunities for management and strategic development.

📝 Enhancement Note: EQ3 seems to offer robust support for skill development, particularly in sales and product knowledge, which can help mitigate some of the inherent challenges of a commission-based role and foster long-term career growth within the company.

💡 Interview Preparation

Strategy Questions:

• Sales Strategy: "Describe your approach to a consultative sales process, from initial customer greeting to closing the sale. How do you identify customer needs and tailor recommendations?" (Prepare to walk through your typical sales cycle with specific examples.)

• Clienteling & Follow-up: "How do you build and maintain relationships with customers to encourage repeat business and referrals? What is your follow-up strategy?" (Focus on proactive communication and personalized engagement.)

• Handling Objections: "Imagine a customer loves a sofa but hesitates due to the price. How would you address this objection while staying true to the value of EQ3 products?" (Prepare to use techniques like value reinforcement, exploring financing options, or highlighting long-term benefits.)

• Motivation & Goals: "What motivates you in a commission-based sales role? How do you set and track your personal sales goals?" (Emphasize intrinsic motivation, results-orientation, and a proactive approach to performance management.)

Company & Culture Questions:

• Brand Understanding: "What do you know about EQ3 and our 'Design for Life' philosophy? How do you see yourself contributing to our brand's image?" (Research EQ3's website, values, and product lines beforehand.)

• Teamwork: "Describe a time you collaborated with a team to achieve a common goal. How do you approach working with colleagues in a retail environment?" (Highlight your ability to be a supportive team member.)

• Customer Experience: "What does exceptional customer service mean to you, especially in a design-focused retail setting?" (Focus on empathy, problem-solving, and creating a positive, memorable experience.)

Portfolio Presentation Strategy:

• Sales Achievements: Have 2-3 specific, quantifiable examples of your sales successes ready. Frame them using the STAR method (Situation, Task, Action, Result), focusing on your direct contribution and the positive impact.

• Consultative Selling Examples: Be prepared to walk through how you've successfully guided a customer through a complex purchase decision, demonstrating your ability to listen, advise, and close.

• Passion for Design: Articulate your genuine interest in furniture and design, explaining how this passion will help you connect with EQ3 customers and products.

📝 Enhancement Note: The interview process will heavily assess your sales acumen, customer service orientation, and ability to thrive in a commission-driven, design-focused environment. Preparation should focus on articulating your sales process, demonstrating your motivation, and showing an understanding of EQ3's brand.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided Breezy HR link.

• Tailor Your Resume: Highlight your experience in retail sales, consultative selling, and any commission-based roles. Quantify your achievements with specific sales figures, conversion rates, or customer satisfaction metrics whenever possible.

• Prepare Your Sales Stories: Develop 2-3 concise, impactful stories detailing your sales successes, focusing on your process, customer engagement, and results. Be ready to share these during interviews.

• Research EQ3: Familiarize yourself with EQ3's brand, product offerings (especially upholstery, dining, bedroom, and accessories), design philosophy, and showroom locations. Understand their "Design for Life" motto.

• Practice Your Sales Pitch: Be ready to role-play or discuss how you would approach a customer, understand their needs, recommend EQ3 products, and close a sale. Practice articulating the value of their products.

• Articulate Your Motivation: Clearly express why you are interested in a commission-based sales role, your passion for design and home furnishings, and your career aspirations within EQ3.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided raw data. All details should be verified directly with EQ3 through their application process before making application decisions. The "date_posted" indicates a future date, which may be a system anomaly.