Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Acworth, Georgia, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: November 4, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized design consultations and custom framing solutions to drive sales and customer loyalty.

• Contribute to the overall store's operational efficiency by maintaining merchandising standards, assisting with inventory management, and ensuring a safe and organized shopping environment.

• Execute daily retail operations, including cash handling, customer assistance, and supporting omni-channel processes to enhance the customer experience.

• Operate specialized framing equipment and tools, ensuring quality and timely completion of custom framing orders in adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: This role is specifically for a retail environment focused on custom framing services, blending sales, customer service, and operational execution within a specialized department. The emphasis is on consultative selling and hands-on production.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs, utilizing Elevated ABC Deliver methodology to build rapport and provide tailored design solutions that meet sales targets.

• Execute custom framing orders with a high degree of craftsmanship, ensuring all specifications are met and deadlines are adhered to for timely customer delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including managing SISO (Single Item Single Order) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a positive and engaging store experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs for all operational tasks, including cash handling, safety protocols, and shrink prevention initiatives.

• Participate actively in truck unloading and stocking processes, ensuring efficient inventory management and adherence to established truck standards.

• Operate the cash register accurately and efficiently, following all cash handling procedures and standards.

• Support and actively participate in the company's shrink and safety programs to minimize loss and ensure a secure work environment.

• Demonstrate a collaborative and respectful attitude, promoting organizational values and serving as a positive role model for team members and customers.

• Assist with various omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: Responsibilities are a blend of direct customer interaction, sales, production, and general retail operations. The role requires a hands-on approach to both customer engagement and operational tasks within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic computer skills for order entry, point-of-sale (POS) systems, and internal communication.

• Proficiency in basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to safely and effectively operate framing equipment, including specialized machinery and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills to interact with customers and team members.

• Ability to work collaboratively in a team environment.

• Basic math skills for cash handling and order calculations. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Demonstrated experience in selling products and/or services, with a consultative approach.

• Familiarity with art or design principles, which can enhance custom framing consultations.

• Experience operating a heat press for framing applications.

📝 Enhancement Note: The core requirements focus on foundational skills necessary for operating within a retail environment and the specific framing department. Preferred skills indicate a desire for candidates who can quickly become productive in sales and production.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate an understanding of customer service workflows and how to create positive customer experiences, particularly in a consultative sales setting.

• Showcase examples of how to manage and fulfill orders efficiently, with a focus on quality and timeliness, relevant to custom product creation.

• Illustrate basic proficiency in using POS systems or similar order management tools.

• Provide examples of how to maintain organized work areas and manage inventory, even if informal, to support store operations. Process Documentation:

• Candidates should be prepared to discuss how they would follow established Standard Operating Procedures (SOPs) for customer interactions, order processing, and production tasks.

• Ability to describe how they would learn and adapt to new processes and equipment operation quickly.

• Understanding of how to track order status and communicate updates to customers.

📝 Enhancement Note: While a formal portfolio is unlikely for an entry-level role, candidates will be expected to articulate their experience and thought processes related to customer service, order fulfillment, and operational adherence. The emphasis is on demonstrating learned behavior and process orientation.

💵 Compensation & Benefits

Salary Range: Based on industry standards for entry-level retail positions with specialized duties in Acworth, Georgia, the estimated hourly wage is likely between $12.00 - $16.00 per hour. This range reflects the combination of customer service, sales, and hands-on production responsibilities.

Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with work-related transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members pursuing adoption.

• Voluntary Insurance Options: Additional insurance coverage available for purchase.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on store needs, including nights, weekends, and early mornings. The job description states "Work hours include nights, weekends and early mornings." and lists "Working Hours: 40" which may indicate a standard full-time availability expectation or a reference to the total operational hours a week for the role.

📝 Enhancement Note: Salary is estimated based on typical entry-level retail roles in Georgia, considering the specific duties of a Custom Framer. The comprehensive benefits package is a significant draw for this role. The working hours indicate flexibility is required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 1,300 stores across North America)

Founded: 1973, Headquartered in Irving, Texas.

Team Structure:

• The Custom Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration will occur with other store associates for general operations, customer service, and inventory tasks.

• The framing department operates as a specialized unit within the larger store, requiring coordination with other departments for customer flow and operational support. Methodology:

• Emphasis on a customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistent service delivery and operational integrity.

• Data-driven decision-making for sales targets, inventory management, and operational efficiency is implied through performance metrics.

• Focus on visual merchandising and maintaining a clean, organized store environment to enhance the shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail space, emphasizing creativity and customer engagement. The culture likely balances operational efficiency with a creative and supportive environment for both employees and customers.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role serves as a foundational position within the retail operations of Michaels, specifically within the custom framing department. It offers direct experience in sales, customer service, and production.

Reporting Structure: Typically reports to a Store Manager, Assistant Manager, or a dedicated Framing Department Manager/Supervisor. This structure provides direct oversight and guidance for day-to-day tasks and performance.

Operations Impact: The Custom Framer directly impacts revenue through consultative sales of custom framing solutions and contributes to overall store performance by maintaining operational standards, ensuring customer satisfaction, and supporting inventory management. Their ability to build relationships and deliver quality products influences customer retention and store reputation.

Growth Opportunities:

• Specialization: Potential to become a lead or specialist in the custom framing department, taking on more complex projects or training new team members.

• Cross-Functional Skills: Opportunity to develop broader retail operational skills by assisting in other store departments.

• Management Track: For ambitious individuals, this role can be a stepping stone to Assistant Store Manager or Store Manager positions, requiring further development in leadership, strategic planning, and overall store P&L management.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational best practices.

📝 Enhancement Note: This role is positioned as an entry point into retail operations at Michaels. Growth is possible through specialization within the framing department or by transitioning into broader store management roles, leveraging the foundational retail and customer service skills acquired.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): Acworth, Georgia - specifically at the 3372 Cobb Pkwy, Ste 200 location.

Workspace Context:

• Collaborative Environment: Work alongside other retail associates, interacting with customers throughout the day. The framing shop provides a dedicated area for focused production work.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and basic computer resources for order management and communication.

• Team Interaction: Opportunities for daily interaction with team members during shifts, including collaborative efforts during truck unloads and stocking, and general customer assistance.

Work Schedule: The schedule requires flexibility, including nights, weekends, and early mornings, to meet the operational needs of a retail store. This is a part-time position, with hours varying based on business demand.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring adaptability to varied tasks and customer interactions. The framing shop is a key area of focus, demanding both technical skill and customer engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Phone/Virtual Screening: A brief interview to assess basic qualifications, interest, and availability.

• In-Person Interview: This will likely involve meeting with the Store Manager or Framing Department Lead. Expect questions about customer service experience, problem-solving abilities, and understanding of the Custom Framer role. You may be asked to demonstrate basic measuring skills or discuss your approach to sales consultations.

• Skills Assessment (Potential): A practical demonstration of operating framing equipment or a case study scenario related to custom framing design and customer interaction.

• Final Interview/Offer: Discussion of terms, benefits, and onboarding.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss specific examples of your customer service interactions, sales achievements (even if informal), and any experience with custom or handmade projects.

• For any past retail roles, highlight instances where you went above and beyond to help a customer or solve a problem.

• If you have personal projects involving framing or art, be ready to briefly describe them and your process.

• Emphasize any experience with tools, measurements, or detailed work. Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) for questions like "Tell me about a time you dealt with a difficult customer."

• Prepare to discuss your understanding of how to build customer relationships and offer solutions, especially in a consultative sales context.

• Familiarize yourself with Michaels' products and services, particularly their custom framing offerings, to demonstrate genuine interest and understanding.

📝 Enhancement Note: The interview process will likely be multi-stage, focusing on assessing customer service aptitude, sales potential, operational awareness, and hands-on skill suitability for the framing role. Demonstrating enthusiasm for the creative aspect of the job will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting or finishing.

• Glass Cutter: Tool for precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs for accuracy.

• Heat Press: Equipment used for specific framing techniques, such as mounting or laminating.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially tracking customer orders.

• Inventory Management Software/Tools: Used for tracking stock levels, managing replenishment (e.g., SISO, Directed Replenishment), and participating in truck unloads.

• Basic Computer Skills: For accessing internal systems, communication platforms, and potentially order management software.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a focus on building customer relationships, tracking preferences, and encouraging repeat business, which are CRM principles.

• Order Management Systems: Integrated within the POS or a separate system to track custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with specialized framing equipment and POS systems is essential. The role also requires basic digital literacy for inventory and order management systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression in both products and customer interactions.

• Integrity & Accountability: Adhering to SOPs, company policies, and maintaining high standards in all tasks, including cash handling and production quality.

• Teamwork & Respect: Fostering a positive and supportive work environment where team members collaborate and respect each other.

• Efficiency & Quality: Balancing the need for timely service with the commitment to delivering high-quality custom framing solutions.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience across all departments.

• Process Adherence: Collaborative efforts to ensure SOPs are followed consistently across the team.

• Knowledge Sharing: Encouraging team members to share tips, techniques, and customer insights to improve overall performance.

• Supportive Environment: Providing assistance to colleagues during busy periods or when specific expertise is needed.

📝 Enhancement Note: Michaels promotes a culture that values creativity, customer engagement, and operational excellence. Team members are expected to be collaborative, respectful, and committed to delivering high-quality products and services.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also completing production tasks accurately and on schedule.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes and framing requirements, often with unique or challenging pieces.

• Maintaining Quality Standards: Consistently delivering high-quality framing that meets customer expectations and brand standards, especially during peak periods.

• Adapting to New Products/Techniques: Staying current with new framing materials, design trends, and operational procedures.

Learning & Development Opportunities:

• Framing Skills Certification: Potential for advanced training and certification in custom framing techniques.

• Sales & Customer Service Training: Ongoing development in consultative selling, relationship building, and advanced customer service skills.

• Retail Management Pathways: Opportunities to learn about store operations, merchandising, inventory control, and leadership through on-the-job training and potential advancement.

• Product Knowledge Expansion: Deepening understanding of art materials, preservation techniques, and design principles relevant to custom framing.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. Challenges are typical for a customer-facing, production-oriented role in a retail setting, with clear avenues for skill enhancement and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "How would you approach a customer who is unsure about their framing needs?" or "Describe a time you successfully helped a customer find the perfect solution." (Focus on consultative selling and active listening).

• Problem-Solving: "Imagine a customer is unhappy with their finished framing order. How would you handle this situation?" (Emphasize empathy, de-escalation, and finding solutions within company policy).

• Operational Understanding: "What are your thoughts on maintaining a clean and organized workspace for custom framing?" or "How do you ensure accuracy when taking measurements or fulfilling orders?" (Highlight attention to detail and process adherence).

Company & Culture Questions:

• "What interests you about working for Michaels, specifically in custom framing?" (Showcase passion for creativity, art, or customer service).

• "How do you contribute to a positive team environment?" (Discuss collaboration, support, and respect).

• "What does exceptional customer service mean to you in a retail setting?" (Relate it to building relationships and exceeding expectations). Portfolio Presentation Strategy:

• Be prepared to verbally walk through any past experiences that demonstrate customer service, sales, attention to detail, or hands-on work.

• Use the STAR method to provide concrete examples of your accomplishments and how you handled specific situations.

• If discussing personal projects, focus on the process, challenges, and the final outcome, highlighting skills that are transferable to the Custom Framer role.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of customer service acumen, sales aptitude, attention to detail, and a genuine interest in the creative aspects of custom framing. Be ready to provide specific examples of your skills and experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "inventory." Quantify achievements where possible (e.g., "Assisted an average of X customers per day," "Contributed to Y% increase in framing sales").

• Portfolio Preparation (Verbal): Mentally prepare specific examples from your past experiences that showcase your ability to build customer relationships, handle sales consultations, manage tasks efficiently, and demonstrate attention to detail. Think about scenarios involving problem-solving or going the extra mile for a customer.

• Company Research: Familiarize yourself with Michaels' brand, their custom framing services, and their commitment to creativity. Understand their mission and values to articulate why you are a good fit for their culture.

• Interview Practice: Practice answering common retail interview questions, especially those related to customer service, sales, and teamwork. Be ready to discuss your understanding of the Custom Framer role and your enthusiasm for the position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.