Contractor - ServiceNow UI Path Testing Job

📍 Job Overview

Job Title: Contractor - ServiceNow UI Path Testing Job

Company: Yash Technologies

Location: Hyderabad, Telangana, India

Job Type: Contractor

Category: Revenue Operations / Sales Operations / GTM Operations (Focus on Automation & Process Optimization)

Date Posted: 2026-09-23

Experience Level: Mid-Senior Level (4-7 years overall, with minimum 3 years hands-on)

Remote Status: Remote OK (with potential for hybrid in Hyderabad)

🚀 Role Summary

• This role focuses on the critical intersection of ServiceNow process automation and Robotic Process Automation (RPA) using UiPath, directly impacting operational efficiency and GTM effectiveness.

• The primary objective is to design, develop, test, and deploy robust automation solutions that streamline ServiceNow workflows, including Incident, Request, Change, and Problem Management.

• Successful candidates will leverage their expertise in UiPath and ServiceNow APIs to integrate systems, identify automation opportunities, and contribute to the continuous improvement of business processes.

• This position requires a strong understanding of automation best practices, SDLC, and Agile methodologies, with a keen eye for detail in testing and documentation.

📝 Enhancement Note: While the title mentions "Testing," the core responsibilities and skills heavily lean towards RPA development and automation engineering within the ServiceNow ecosystem. The role is positioned to optimize GTM and operational processes through automation, making it highly relevant to operations professionals. The "Contractor" designation implies a project-based engagement, likely with a focus on delivering specific automation solutions.

📈 Primary Responsibilities

• Design, develop, test, and deploy scalable automation solutions using UiPath Studio and Orchestrator, adhering to REFramework best practices.

• Automate key ServiceNow business processes, including but not limited to: Incident Management, Request Management, Change Management, Problem Management, Knowledge Management, and Asset/Configuration Management (CMDB).

• Integrate UiPath robots seamlessly with ServiceNow applications, leveraging REST and SOAP APIs for data exchange and workflow orchestration.

• Conduct thorough analysis of existing business processes within ServiceNow to identify and prioritize automation opportunities that drive efficiency and reduce manual effort.

• Develop both attended and unattended automation solutions to support various operational needs and stakeholder requirements.

• Create and maintain reusable automation components, libraries, and frameworks to promote standardization and accelerate future development efforts.

• Perform comprehensive debugging, troubleshooting, and performance optimization of existing automation bots to ensure maximum uptime and efficiency.

• Actively participate in automation design reviews and code reviews, providing constructive feedback to peers and contributing to the overall quality of automation solutions.

• Collaborate closely with ServiceNow administrators, developers, business users, and QA teams to ensure automation solutions align with business objectives and are thoroughly tested for stability and reliability.

• Ensure all developed automation solutions comply with YASH Technologies' security, governance, and audit requirements.

• Prepare detailed technical documentation, including Process Definition Documents (PDDs) and Solution Design Documents (SDDs), for all automation projects.

• Support production deployments of automation solutions and actively participate in monitoring automation performance and health.

• Work in conjunction with QA teams to ensure automation stability, reliability, and end-to-end process integrity.

📝 Enhancement Note: The responsibilities are highly detailed and specific to RPA development within a ServiceNow context. The emphasis on specific ServiceNow modules (Incident, Request, Change, CMDB) and automation frameworks (REFramework) indicates a need for practical, hands-on experience in these areas. The inclusion of PDDs and SDDs highlights the importance of structured documentation in operations and automation projects.

🎓 Skills & Qualifications

Education:

• Preference for candidates holding a professional certificate, such as UiPath Certified Professional (Associate/Advanced Professional) or ServiceNow CSA (Certified System Administrator).

• A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is advantageous. Experience:

• Overall experience of 4-7 years in technology roles.

• Minimum of 3 years of direct, hands-on experience in testing different modules of ServiceNow.

• Minimum of 3 years of direct, hands-on experience with UiPath for automation development.

• Proven experience in designing, developing, and deploying RPA solutions. Required Skills:

• UiPath:

  • Strong proficiency in UiPath Studio, Orchestrator, and Robots.
  • Extensive experience implementing the UiPath REFramework.
  • Demonstrated knowledge of both attended and unattended automation deployment models.
  • Expertise in designing and implementing robust exception handling and logging mechanisms.
  • Proven experience in API integrations and workflow automation development.

• ServiceNow:

  • Solid understanding of the ServiceNow platform architecture and core modules.
  • Hands-on experience automating ServiceNow processes such as Incident creation/updates, Service Catalog requests, Change workflows, Approval and Task management, and CMDB-related processes.
  • Familiarity with ServiceNow forms, lists, workspaces, and portals.
  • Working knowledge of ServiceNow REST and SOAP APIs for integration purposes.

• Technical Skills:

  • Strong understanding of REST APIs and data formats like JSON/XML.

  • Proficiency in SQL and database operations.

  • Experience with source control tools, specifically Git and Azure DevOps.

  • Understanding of Software Development Life Cycle (SDLC), Agile, and DevOps practices. Preferred Skills:

• Knowledge of ITSM processes (Incident, Request, Change, Problem Management) is a significant advantage.

• Experience with PowerShell, Python, or .NET programming languages.

• UiPath Certified Professional (Associate/Advanced Professional).

• ServiceNow CSA (Certified System Administrator) certification.

📝 Enhancement Note: The qualifications clearly delineate between required and preferred skills, emphasizing practical application over theoretical knowledge. The demand for specific UiPath frameworks (REFramework) and ServiceNow integrations points to a need for experienced automation engineers who can hit the ground running. The inclusion of Git/Azure DevOps and Agile/DevOps indicates a modern development environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate successful implementation of at least two complex automation projects using UiPath, ideally involving ServiceNow integration.

• Showcase examples of process optimization through automation, quantifying improvements in efficiency, cost savings, or error reduction.

• Include documentation samples (e.g., PDDs, SDDs) that illustrate structured approach to automation design and development.

• Provide evidence of testing methodologies applied to automation solutions, including unit testing, integration testing, and user acceptance testing (UAT) coordination.

• Highlight experience with system integrations, particularly with enterprise platforms like ServiceNow. Process Documentation:

• Provide examples of well-defined Process Definition Documents (PDDs) that accurately capture the 'as-is' and 'to-be' states of automated processes.

• Include Solution Design Documents (SDDs) that detail the technical architecture, components, and logic of implemented automation workflows.

• Showcase documentation related to exception handling strategies and logging mechanisms within automation projects, demonstrating robust error management.

📝 Enhancement Note: For a contractor role focused on specialized automation, a portfolio demonstrating tangible results is crucial. The emphasis on PDDs and SDDs aligns with industry best practices for enterprise automation projects and highlights the candidate's ability to follow structured development methodologies.

💵 Compensation & Benefits

Salary Range:

• Given the contractor role, specific project duration, and the specialized skillset required (UiPath, ServiceNow Automation), a competitive hourly rate or project-based fee will be offered. Based on industry benchmarks for experienced RPA Developers and ServiceNow specialists in Hyderabad, India, the estimated rate could range from ₹800 to ₹1,500 per hour, depending on the candidate's precise experience, certifications, and negotiation. This estimate is derived from market data for similar contract roles in the IT services sector in India, considering the demand for specialized automation skills. Benefits:

• Flexible work arrangements, allowing for remote work.

• Access to continuous learning and development opportunities through YASH Technologies' Hyperlearning workplace.

• Inclusion in an inclusive team environment that fosters collaboration and knowledge sharing.

• Potential for extended contract duration or future opportunities based on project performance and business needs.

• Exposure to cutting-edge technologies and challenging projects within a leading technology integrator. Working Hours:

• Standard working hours are typically 40 hours per week, aligning with YASH Technologies' operational needs and project timelines.

• Flexibility in scheduling may be available, particularly for remote work arrangements, but adherence to project deadlines and availability for critical meetings and deployments is expected.

📝 Enhancement Note: As a contractor role, traditional full-time benefits might not apply. The salary estimate is based on current market rates for skilled IT contractors in India, with specific consideration for the niche expertise in UiPath and ServiceNow. The provided benefits highlight the non-monetary advantages of working with YASH.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Integrator / IT Services & Consulting. YASH Technologies operates within a dynamic IT landscape, providing solutions that help clients across various sectors reimagine operating models, enhance competitiveness, and drive business transformation. This context means the operations team is often at the forefront of implementing new technologies and optimizing client-facing processes.

Company Size: YASH Technologies is a significant player in the IT services market, typically falling into the large enterprise category (10,000+ employees). This size offers opportunities for diverse project involvement, access to extensive resources, and a structured professional environment, while potentially requiring more formalized processes for project initiation and collaboration.

Founded: YASH Technologies was founded in 1996. Its long history in the IT industry suggests a stable organization with established methodologies and a deep understanding of client needs, evolving alongside technological advancements.

Team Structure:

• The role is within the ServiceNow Service Line, indicating a specialized team focused on ServiceNow solutions. This team likely comprises ServiceNow administrators, developers, functional consultants, and now, automation engineers.

• Reporting will likely be to a Service Line Manager or a dedicated Automation Lead within the ServiceNow practice, with close collaboration expected with project managers, business analysts, and client stakeholders.

• Cross-functional collaboration is paramount, involving close ties with client IT departments, business process owners, and YASH's internal QA and support teams to ensure successful automation deployment and integration. Methodology:

• Data analysis and insights are central to identifying automation opportunities and measuring their impact. The team will use data from ServiceNow and UiPath to inform decisions.

• Workflow planning and optimization strategies are core to the role, focusing on streamlining ServiceNow processes through RPA.

• Automation and efficiency practices are the primary drivers, aiming to reduce manual effort, minimize errors, and improve turnaround times for critical business operations.

Company Website: https://www.yash.com/

📝 Enhancement Note: Understanding YASH's position as a technology integrator is key. This means the operations and automation team will be client-focused, working on diverse projects with varying requirements. The company's size and history suggest a professional, structured environment where process adherence and documentation are likely highly valued.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a specialized contractor role for an experienced Automation Engineer focused on ServiceNow. It sits at a mid-to-senior level within the automation and ServiceNow specialization track. The scope involves independent development, problem-solving, and contributing to project success, requiring significant autonomy and technical depth.

Reporting Structure: The contractor will likely report to a Project Manager or a Team Lead within the YASH Technologies ServiceNow practice. They will also collaborate closely with client-side stakeholders, including ServiceNow administrators and business process owners, ensuring alignment with client objectives.

Operations Impact: The impact of this role is direct and measurable. By automating critical ServiceNow processes (Incident, Request, Change, etc.), the contractor will significantly enhance operational efficiency, reduce processing times, minimize human error, and improve the overall user experience for internal employees and potentially external customers. This directly contributes to cost optimization and improved service delivery, key GTM and operational goals.

Growth Opportunities:

• Specialization Deepening: Opportunity to become a subject matter expert in ServiceNow automation, potentially leading to more complex projects or architectural roles within RPA and ServiceNow.

• Skill Expansion: While focused on UiPath and ServiceNow, exposure to other automation platforms, integration tools, and broader ITSM practices can foster holistic growth.

• Project Leadership: Successful delivery of projects could lead to opportunities to mentor junior team members, lead smaller automation initiatives, or transition into a lead automation engineer role on larger engagements.

• Client Relationship Management: Developing strong relationships with clients can open doors to more strategic consulting roles or extended contract opportunities.

📝 Enhancement Note: As a contractor, career growth might be project-dependent. However, YASH's emphasis on "Hyperlearning" suggests a commitment to skill development. The growth potential lies in deepening expertise in a high-demand niche and proving value through successful project delivery.

🌐 Work Environment

Office Type: While advertised as Remote OK, YASH Technologies is a large IT services company with established office locations. The role may offer flexibility to work remotely from Hyderabad or potentially involve hybrid work arrangements, utilizing office spaces for collaboration, client meetings, or specific project phases.

Office Location(s): The primary location mentioned is Hyderabad, Telangana, India. YASH Technologies has a significant presence there, likely offering modern office facilities designed for collaboration and technology-intensive work.

Workspace Context:

• The workspace will likely be dynamic, requiring close collaboration with a distributed team and client counterparts. This necessitates strong communication skills and proficiency in virtual collaboration tools.

• Access to necessary software licenses (UiPath, ServiceNow development instances) and development environments will be provided. Standard IT infrastructure and support are expected.

• Opportunities for interaction with a diverse team of ServiceNow experts and RPA specialists will be available, fostering knowledge exchange and problem-solving through collective intelligence.

Work Schedule: The standard work schedule will likely be around 40 hours per week. However, as a contractor, adherence to project deadlines and client availability is key. This might involve occasional flexibility to accommodate urgent issues or critical deployment windows, especially when working with global clients or across different time zones.

📝 Enhancement Note: The "Remote OK" status, coupled with a specific office location, suggests a hybrid-friendly approach or the possibility of fully remote work for candidates not based in Hyderabad. The emphasis on collaboration tools is critical for remote success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial call to assess basic qualifications, experience alignment, and interest in the role. Be prepared to discuss your overall years of experience in ServiceNow and UiPath.

• Technical Interview(s): Expect in-depth technical discussions focusing on your UiPath development skills (REFramework, activities, debugging, APIs), ServiceNow knowledge (modules, APIs, architecture), and experience with automation projects. Be ready to explain your approach to common ServiceNow processes (Incident, Request, Change).

• Portfolio Review/Case Study: A key part of the process will involve presenting your portfolio. Prepare 1-2 detailed case studies showcasing your most impactful automation projects, specifically highlighting those involving ServiceNow. Be ready to walk through the problem, your solution design, implementation details, challenges faced, and the quantifiable results achieved.

• Behavioral/Cultural Fit Interview: This stage assesses your problem-solving abilities, collaboration style, ability to work independently, and alignment with YASH's culture (e.g., focus on continuous learning, transparency, collaboration).

Portfolio Review Tips:

• Quantify Impact: For each project, clearly state the business problem, your role, the technologies used (UiPath, ServiceNow APIs), and quantifiable outcomes (e.g., time saved per ticket, reduction in errors, cost savings).

• Showcase Process Understanding: Demonstrate your grasp of ServiceNow processes by explaining how your automation addressed specific pain points within Incident, Request, or Change Management.

• Technical Depth: Be prepared to discuss the technical architecture of your solutions, including API integrations, data handling, error management strategies, and any custom components developed.

• Structure and Clarity: Present your portfolio logically. A good structure includes: Problem Statement -> Solution Design -> Implementation Details -> Challenges & Solutions -> Results & Impact.

• Tool Proficiency: Highlight your proficiency with UiPath Studio, Orchestrator, and how you leveraged ServiceNow's capabilities (APIs, workflows).

Challenge Preparation:

• Expect potential technical challenges or scenario-based questions during interviews. For example, "How would you automate the approval process for a standard change request in ServiceNow using UiPath?" or "Describe a complex exception you handled in a UiPath automation and how you resolved it."

• Practice articulating your thought process clearly and concisely. Focus on breaking down problems, proposing solutions, and justifying your approach.

• Be ready to discuss your experience with Agile methodologies and source control (Git, Azure DevOps), as these are listed requirements.

📝 Enhancement Note: The emphasis on a portfolio review and case studies is critical for this role. Candidates should be prepared to not just talk about their experience but to demonstrate it with concrete examples and quantifiable results.

🛠 Tools & Technology Stack

Primary Tools:

• RPA Platform: UiPath Studio, UiPath Orchestrator, UiPath Robots (Attended & Unattended).

• ServiceNow Platform: Deep understanding of ServiceNow modules (ITSM suite: Incident, Request, Change, Problem, Knowledge), ServiceNow APIs (REST, SOAP), ServiceNow forms, lists, workspaces, and portals.

• Source Control: Git, Azure DevOps.

• Databases: SQL.

• Scripting/Programming (Preferred): PowerShell, Python, .NET.

Analytics & Reporting:

• UiPath Orchestrator logs and reporting features.

• ServiceNow reporting and analytics capabilities.

• Potentially other BI tools for aggregated reporting, depending on project scope. CRM & Automation:

• ServiceNow as the primary integrated business process platform.

• UiPath for process automation.

• Integration tools and techniques, especially REST/SOAP APIs.

📝 Enhancement Note: This section clearly outlines the core technologies. Proficiency in UiPath and ServiceNow, along with their respective integration capabilities, is non-negotiable. Experience with source control and scripting languages will significantly enhance a candidate's profile.

👥 Team Culture & Values

Operations Values:

• Efficiency & Optimization: A strong drive to identify and implement process improvements that enhance operational efficiency and reduce manual effort, directly aligning with RPA's core purpose.

• Data-Driven Decision Making: Utilizing data from ServiceNow and automation logs to inform design choices, troubleshoot issues, and measure the impact of implemented solutions.

• Collaboration & Transparency: Working effectively with a distributed team and client stakeholders, fostering open communication, knowledge sharing, and a transparent approach to development and problem-solving.

• Continuous Learning: Embracing YASH's "Hyperlearning" principle, actively seeking to learn new automation techniques, ServiceNow features, and best practices to stay at the forefront of technology.

• Quality & Reliability: Commitment to building robust, well-tested, and reliable automation solutions that meet security, governance, and audit requirements.

Collaboration Style:

• Cross-functional Integration: Actively engaging with ServiceNow administrators, developers, business analysts, and QA teams to ensure seamless integration of automation into existing workflows and systems.

• Process Review Culture: Participating in regular process reviews and automation design sessions, providing constructive feedback and incorporating insights from stakeholders.

• Knowledge Sharing: Contributing to a knowledge-sharing environment by documenting solutions, participating in team discussions, and potentially sharing insights on new automation techniques or tools.

📝 Enhancement Note: YASH's stated values of "Flexible work arrangements, Free spirit, and emotional positivity," "Agile self-determination, trust, transparency, and open collaboration," and "All Support needed for the realization of business goals" suggest a culture that values autonomy, trust, and proactive problem-solving. This aligns well with the nature of contract work and specialized technical roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex ServiceNow Environments: Navigating potentially complex or heavily customized ServiceNow instances, requiring adaptability in automation design.

• Integration Hurdles: Overcoming technical challenges in integrating UiPath with ServiceNow, especially with custom configurations or specific security protocols.

• Change Management: Effectively managing the impact of automation on existing user workflows and ensuring smooth adoption by end-users and stakeholders.

• Evolving Technologies: Keeping pace with rapid advancements in both UiPath and ServiceNow platforms, requiring continuous learning and skill updates.

Learning & Development Opportunities:

• UiPath Certifications: Pursuing advanced UiPath certifications (e.g., Advanced RPA Developer, Solution Architect) to deepen expertise and enhance credibility.

• ServiceNow Skill Enhancement: Expanding ServiceNow knowledge beyond core ITSM modules, potentially exploring areas like ITOM, HRSD, or custom application development.

• Cloud & DevOps Practices: Gaining further exposure to cloud environments and DevOps principles relevant to automation deployment and management.

• Client-Facing Skills: Developing stronger communication and stakeholder management skills through direct client interaction.

📝 Enhancement Note: The challenges are typical for automation roles involving enterprise platforms. The growth opportunities are directly linked to deepening expertise in the core technologies and expanding into related areas, which is valuable for long-term career development in the automation and operations space.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach identifying the top 3 ServiceNow processes within an organization that would yield the highest ROI if automated using UiPath?" (Prepare to discuss criteria like frequency, manual effort, error rates, business impact).

• Collaboration & Stakeholder Management: "Describe a time you had to gain buy-in from skeptical stakeholders for an automation project. What was your strategy, and what was the outcome?" (Focus on communication, demonstrating value, and addressing concerns).

• Problem-Solving: "Imagine a critical ServiceNow automation bot fails in production during peak hours. Walk me through your immediate steps to diagnose and resolve the issue, and what preventative measures you'd implement." (Emphasize structured troubleshooting, root cause analysis, and long-term fixes).

Company & Culture Questions:

• "Based on your understanding of YASH Technologies and this role, how do you see your skills contributing to their mission of driving business transformation through technology integration?" (Research YASH's core services and values).

• "How do you approach continuous learning, especially in rapidly evolving fields like RPA and ServiceNow?" (Refer to YASH's "Hyperlearning" concept).

• "Describe your experience working in a team environment, particularly with remote or distributed teams. How do you ensure effective collaboration and communication?" (Highlight experience with collaboration tools and proactive communication). Portfolio Presentation Strategy:

• Storytelling: Frame your case studies as compelling narratives – the problem, your innovative solution, the challenges overcome, and the impactful results.

• Visual Aids: Use screenshots of your UiPath workflows, ServiceNow interfaces, and any dashboards or reports you created to illustrate your points effectively.

• Metrics Focus: Clearly present the quantifiable benefits of your automation. Use specific numbers for time saved, error reduction, cost savings, or efficiency gains.

• Technical Depth on Demand: Be prepared to dive deep into technical details if asked, but start with a high-level overview. Know your audience and adjust your presentation accordingly.

• Conciseness: Respect the interviewer's time. Aim for clear, concise explanations and be prepared to answer questions efficiently.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating practical application of skills through case studies and scenario-based questions. Articulating the "why" and "how" behind your automation solutions, with a focus on business impact, will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided career portal link on the YASH Technologies website.

• Customize Your Resume: Tailor your resume to highlight your specific experience with UiPath, ServiceNow module automation, API integrations, and any relevant certifications (UiPath, ServiceNow). Use keywords from the job description to ensure ATS compatibility.

• Prepare Your Portfolio: Curate 2-3 of your strongest automation projects, ideally involving ServiceNow. Ensure you have clear documentation (PDDs/SDDs) and quantifiable results ready for presentation. Practice walking through these projects concisely.

• Research YASH Technologies: Understand their service offerings, company culture, and recent news. Familiarize yourself with their approach to technology integration and client transformation.

• Practice Interview Questions: Rehearse answers to common technical, behavioral, and scenario-based questions, focusing on demonstrating your problem-solving skills and understanding of automation best practices within the ServiceNow context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.