Conseiller(ère) UX / Service Design & Transformation numérique

📍 Job Overview

Job Title: Conseiller(ère) UX / Service Design & Transformation numérique

Company: Sia

Location: Montréal, Québec, Canada

Job Type: Temps plein

Category: Digital Transformation & Service Design Consulting

Date Posted: 2026-08-26

Experience Level: 1-4 years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on driving digital transformation initiatives by blending User Experience (UX) design, Service Design methodologies, and a consultative approach to business challenges.

• The position involves working with clients to understand their needs, redesigning services and digital experiences, and translating business objectives into tangible digital solutions and interfaces.

• Key responsibilities include user research, service mapping, workshop facilitation, and the creation of wireframes, mockups, and high-fidelity prototypes using tools like Figma.

• The role demands strong analytical, storytelling, and presentation skills, with an emphasis on delivering high-quality, user-centered digital products and services.

📝 Enhancement Note: The job title and description indicate a hybrid role with a strong emphasis on both the strategic aspects of Service Design and the tactical execution of UX/UI design, particularly within a consulting environment. The "Transformation numérique" aspect highlights the need for candidates to understand broader business change initiatives driven by technology.

📈 Primary Responsibilities

• Contribute to business and digital transformation projects for clients across public and private sectors, acting as a key consultant.

• Lead or support discovery phases, including conducting user and stakeholder interviews, facilitating workshops, analyzing needs, and mapping existing service journeys and processes.

• Apply Service Design and Human-Centered Design methodologies to reimagine services, processes, and digital user experiences for enhanced efficiency and user satisfaction.

• Translate user needs and business objectives into concrete digital solution concepts, wireframes, mockups, and interactive prototypes.

• Design high-quality, intuitive, consistent, and accessible digital interfaces from ideation through to high-fidelity prototyping, ensuring a seamless user experience.

• Utilize Figma extensively for designing, prototyping, and presenting digital interfaces and solutions to clients and internal teams.

• Contribute to the creation, evolution, and utilization of design systems to ensure interface consistency across various user journeys and touchpoints.

• Analyze qualitative and quantitative data to identify opportunities for improvement and formulate actionable, data-driven recommendations for clients.

• Design and facilitate workshops with clients, fostering collaboration and effectively communicating design concepts and strategic recommendations.

• Collaborate closely with multidisciplinary teams, including business strategists, technology experts, data scientists, and fellow designers, to deliver integrated solutions.

• Accompany clients in their digital transformation initiatives and adoption of Artificial Intelligence (AI), particularly in designing new services and interfaces that integrate AI capabilities.

• Prepare high-quality presentations, recommendations, and deliverables for various stakeholder levels, including executive leadership.

• Contribute to Sia's business development activities in Montreal, including the preparation of proposals and client offers.

📝 Enhancement Note: The responsibilities clearly outline a dual focus: strategic consulting and hands-on UX/UI design. The emphasis on client-facing activities, workshop facilitation, and business development suggests the need for strong communication and interpersonal skills alongside technical design proficiency. The inclusion of AI integration is a forward-looking element.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Digital Strategy, Business Administration, or a related field is typically expected, though not explicitly stated. Equivalent practical experience will also be considered.

Experience: 1 to 4 years of relevant professional experience, with at least 1 year ideally gained in a consulting firm, design agency, digital agency, or a similar client-focused environment.

Required Skills:

• Demonstrated experience in digital product or service design, with a strong ability to materialize recommendations into tangible solutions and digital interfaces.

• Proficiency in design principles, UI design, prototyping, and expert-level use of Figma for creating wireframes, mockups, and high-fidelity prototypes.

• Strong attention to detail regarding visual quality and interface consistency.

• Good understanding of design systems, accessibility principles (e.g., WCAG), responsive design, and digital interface design standards.

• Ability to articulate user needs, business objectives, and technological constraints to design realistic and relevant solutions.

• Excellent presentation, facilitation, communication, analytical, and storytelling skills.

• Experience using AI tools to support consulting or design missions and a keen interest in designing and adopting AI-integrated solutions.

• Ability to work effectively in a hybrid work model in Montreal.

• Excellent command of both French and English, both written and spoken. Preferred Skills:

• Experience working with organizations in the public sector or financial services industry.

• Familiarity with agile development methodologies.

• Experience with user research methodologies beyond interviews, such as usability testing or surveys.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with developers.

📝 Enhancement Note: The experience requirement is specific (1-4 years, with at least 1 in a consulting/agency setting), indicating a role for an emerging professional or someone with a few years of focused experience. The emphasis on Figma and the hybrid work model are crucial practical details. The language requirement is also a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing end-to-end digital product or service design projects, demonstrating your process from discovery to final design.

• Examples of wireframes, mockups, and high-fidelity interactive prototypes created using Figma.

• Case studies detailing how you've applied Service Design or Human-Centered Design principles to solve real-world problems.

• Demonstrations of how you've translated user needs and business goals into intuitive and effective digital interfaces.

• Evidence of your ability to contribute to or utilize design systems and maintain interface consistency. Process Documentation:

• Showcase your approach to user research, including methods used and how insights were gathered and applied.

• Illustrate your workflow for ideation, concept development, and iterative design, highlighting collaboration with stakeholders.

• Provide examples of how you've analyzed data (qualitative or quantitative) to inform design decisions and recommendations.

• Demonstrate your workshop facilitation process, including how you engage participants and achieve desired outcomes.

📝 Enhancement Note: For a role involving both consulting and design, the portfolio is critical. It should not only display aesthetic UI skills but also the strategic thinking, research capabilities, and process-driven approach common in Service Design and digital transformation consulting. The emphasis on Figma means prototypes should be readily available.

💵 Compensation & Benefits

Salary Range: Based on the experience level (1-4 years), location (Montreal, QC, Canada), and the consulting industry context, a competitive annual salary range for this role would typically fall between CAD $65,000 to CAD $95,000. This estimate considers the blend of UX/UI design and consulting responsibilities, the specialized skill set required, and industry benchmarks for similar roles in major Canadian cities.

Benefits:

• Competitive salary with structured annual increases and performance-linked bonuses.

• Comprehensive benefits package including dental insurance, vision insurance, life insurance.

• Employer RRSP contribution for retirement savings.

• Career development support through coaching and continuous feedback mechanisms.

• Access to the Sia Institute for training, working groups, and development programs.

• Reimbursement for continuous education and professional certifications.

• Opportunities for international collaboration and knowledge sharing with colleagues globally.

Working Hours: The role is full-time, typically involving approximately 40 hours per week. While a standard work week is expected, flexibility may be available, common in consulting environments, to accommodate project deadlines and client needs.

📝 Enhancement Note: The salary range is an estimate based on typical consulting compensation in Montreal for this experience level. The benefits listed are directly from the job description and highlight Sia's investment in employee growth and well-being. The 40-hour work week is a standard assumption for full-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Management Consulting, with a specialization in Digital Transformation, Data Science, and Creativity. Sia positions itself as a "next-generation" consulting group, embracing digital trends and a forward-thinking, optimistic approach to change.

Company Size: 3,000 consultants globally, operating from 48 offices in 19 countries. This indicates a substantial international presence with a significant pool of expertise, while the Montreal office represents a growing hub.

Founded: 1999. Founded at the dawn of the digital age, Sia has evolved with technology, integrating data science and creativity into its core strategy and management consulting services.

Team Structure:

• The Montreal office is growing, suggesting a dynamic and potentially entrepreneurial team environment.

• Consultants work within multidisciplinary teams, collaborating with colleagues from various expertise areas (business, technology, data, design).

• Reporting structure is likely hierarchical within projects, with project managers and senior consultants overseeing junior roles, but fostering collaboration across levels. Methodology:

• Sia emphasizes an "optimistic for change" approach, using optimism as a performance accelerator to reduce risks and maximize opportunities.

• Services are augmented by data science, enriched by creativity, and guided by responsibility.

• Focus on delivering concrete results and driving tangible business outcomes for clients.

Company Website: https://www.sia-partners.com/ (Note: The provided URL was "shop.siamusic.net", which seems to be a typo. Assuming the company is Sia Partners based on the description.)

📝 Enhancement Note: Sia's culture is built on optimism, innovation, and client-centric results. The company's global reach and diverse expertise offer rich learning opportunities. The Montreal office's growth suggests a vibrant, collaborative environment where new ideas are welcomed.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "Consultant" or "Conseiller(ère)" level, typically suitable for individuals with 1-4 years of experience. It’s an entry-to-mid-level position within the consulting framework, focusing on execution and application of learned methodologies.

Reporting Structure: The individual will report to a Senior Consultant or Project Manager within the Montreal office. They will work within project-based teams, collaborating closely with peers and senior members on client engagements.

Operations Impact: While not a traditional "operations" role in terms of internal process optimization, this position has a significant impact on client operations. By designing and transforming digital services and user experiences, the role directly influences how clients' businesses function, interact with customers, and leverage technology for efficiency and growth. The impact is measured through client success, project outcomes, and the successful implementation of digital strategies.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX/UI design, Service Design, digital transformation strategy, or AI integration within client services.

• Leadership Development: Progress to Senior Consultant, Project Manager, or Practice Lead roles, managing larger projects and teams, and taking on more strategic client advisory responsibilities.

• Client Relationship Management: Develop strong client relationships, leading to opportunities in business development and account management.

• International Exposure: Participate in international projects and knowledge-sharing initiatives, broadening global consulting experience.

• Continuous Learning: Leverage the Sia Institute and professional development reimbursements to acquire new skills and certifications, staying at the forefront of consulting and design trends.

📝 Enhancement Note: The growth path is clearly defined within a consulting structure, moving from execution to strategic advisory and leadership. The emphasis on continuous learning and international exposure is a significant draw for ambitious professionals.

🌐 Work Environment

Office Type: The role is hybrid, meaning a combination of remote work and in-office presence. The office in Montreal is a professional consulting environment designed for collaboration, client meetings, and focused work.

Office Location(s): 294 Rue Saint-Paul Ouest, Montréal, QC H2Y 2A3, Canada. This is a central and well-regarded area in Montreal, suggesting a professional and accessible workspace.

Workspace Context:

• The office environment is expected to be collaborative, with opportunities to interact with a diverse team of consultants.

• Access to necessary technology and tools for design, research, and client presentations will be provided.

• The hybrid model allows for focused individual work at home and collaborative team sessions or client interactions at the office.

Work Schedule: Full-time, likely around 40 hours per week. While standard hours apply, the consulting nature may require some flexibility to meet project deadlines and client demands, a common characteristic of the industry.

📝 Enhancement Note: The hybrid model offers a balance between personal flexibility and the benefits of in-office collaboration. The Montreal office location is a key detail for local candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess foundational skills and experience.

• First Interview: Likely with a hiring manager or senior team member to discuss your background, motivations, and initial understanding of UX/Service Design and consulting. Be prepared to discuss specific projects from your portfolio.

• Case Study/Design Challenge: You may be given a hypothetical client problem to solve, requiring you to demonstrate your design thinking, problem-solving skills, and ability to articulate your process and recommendations. This could involve wireframing, prototyping, or outlining a service design strategy.

• Final Interview: Potentially with a partner or director, focusing on cultural fit, strategic thinking, business development potential, and overall suitability for the team and Sia's consulting approach.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best align with the job description (UX/UI, Service Design, digital transformation).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the tools you used (especially Figma), the challenges you faced, and the impact of your solutions. Use visuals effectively.

• Highlight Process: Emphasize your design thinking, user research methods, and how you translated insights into tangible designs.

• Demonstrate Figma Proficiency: Ensure your prototypes are interactive and clearly showcase your UI design skills.

• Quantify Impact: Where possible, use metrics or client feedback to demonstrate the success of your work.

Challenge Preparation:

• Understand the Framework: Familiarize yourself with common design thinking and Service Design frameworks.

• Practice Problem-Solving: Work through hypothetical client scenarios. Think about user needs, business goals, and potential technological constraints.

• Articulate Your Approach: Be ready to explain your thought process clearly and concisely, step-by-step.

• Focus on Impact: Consider how your proposed solutions will deliver value to the client.

📝 Enhancement Note: The interview process is designed to assess both technical design skills and consulting acumen. A strong, well-documented portfolio is paramount, and candidates should be prepared for practical challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a core requirement for designing, prototyping, and presenting interfaces. Proficiency is essential.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Design Systems: Experience in creating, contributing to, or utilizing design systems.

Analytics & Reporting:

• Familiarity with data analysis principles to inform design decisions. Specific tools are not listed, but the ability to interpret qualitative and quantitative data is key. CRM & Automation:

• Not directly specified for this role, but understanding how digital solutions integrate with business processes and systems will be advantageous.

📝 Enhancement Note: Figma is the standout tool requirement. Candidates should ensure their portfolio and interview responses highlight extensive experience with this platform.

👥 Team Culture & Values

Operations Values:

• Optimism: A core company value ("optimists for change") that drives a proactive, solutions-oriented approach to challenges.

• Data-Driven & Creative: Balancing analytical rigor with creative problem-solving to deliver innovative solutions.

• Responsibility: Guiding clients through transformations with a sense of ownership and ethical consideration.

• Client-Centricity: Focusing on client needs and delivering concrete, impactful results.

• Continuous Improvement: Fostering a culture of learning and development for both employees and client services.

Collaboration Style:

• Multidisciplinary: Working effectively with diverse teams, including business, technology, and data specialists.

• Workshop-Facilitated: Actively engaging clients and stakeholders through collaborative workshops.

• Cross-Functional: Bridging gaps between different departments and expertise areas to ensure holistic solutions.

• Knowledge Sharing: Contributing to and benefiting from a global network of consultants.

📝 Enhancement Note: The company culture emphasizes a positive, proactive approach to transformation, supported by data and creativity. Collaboration is key, both internally and with clients.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Client Complexity: Understanding diverse client needs, organizational structures, and varying levels of digital maturity.

• Balancing Strategy & Execution: Effectively translating high-level strategic goals into detailed UX/UI designs and actionable implementation plans.

• Integrating New Technologies: Staying current with and effectively integrating emerging technologies like AI into service and interface design.

• Driving Adoption: Helping clients not only design but also implement and adopt new digital services and user experiences.

Learning & Development Opportunities:

• Sia Institute: Access to extensive training resources, working groups, and development programs.

• Professional Certifications: Reimbursement for relevant certifications to enhance expertise.

• Mentorship: Opportunities for guidance from experienced consultants within the firm.

• International Projects: Exposure to global best practices and diverse client challenges.

📝 Enhancement Note: The role presents opportunities to tackle complex, real-world business challenges while growing professionally within a supportive and globally connected consulting environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital transformation project you contributed to. What was your specific role, and what methodologies did you employ?"

• "How do you approach understanding user needs and translating them into tangible interface designs? Walk us through a specific example from your portfolio."

• "Imagine a client wants to integrate AI into their customer service. What would be your initial steps in designing the user experience for such a solution?"

• "How do you ensure consistency and quality in digital interfaces across multiple touchpoints or products?"

• "Describe a time you had to facilitate a workshop with diverse stakeholders. What was the outcome, and what did you learn?" Company & Culture Questions:

• "What interests you about Sia's 'optimists for change' philosophy?"

• "How do you see your skills in UX/Service Design contributing to Sia's mission of driving client transformations?"

• "How do you stay updated on the latest trends in UX, Service Design, and digital transformation?"

• "Describe your ideal team environment and how you contribute to a collaborative culture." Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your career and the types of projects you specialize in. Then, dive into 2-3 key case studies.

• Storytelling: For each case study, clearly define the problem, your role, the process (research, ideation, design, testing), the tools used (emphasize Figma), challenges overcome, and the final impact or results.

• Visuals: Use high-quality screenshots, wireframes, mockups, and interactive prototypes to illustrate your points.

• Conciseness: Be prepared to present your portfolio within a set timeframe (e.g., 10-15 minutes), leaving ample time for Q&A.

• Client Focus: Frame your contributions in terms of value delivered to the client or end-user.

📝 Enhancement Note: Be ready to showcase both your design execution skills (using Figma) and your strategic thinking as a consultant. The "optimism" aspect of Sia's culture should be reflected in your approach to problem-solving.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating UX/UI design, Service Design, digital transformation, and your proficiency with Figma. Focus on case studies that showcase problem-solving and impact.

• Resume Optimization: Ensure your resume clearly articulates your 1-4 years of relevant experience, specifically mentioning consulting or agency work. Use keywords from the job description such as "UX Design," "Service Design," "Digital Transformation," "Figma," and "client-facing."

• Interview Preparation: Practice articulating your project experiences, your understanding of design methodologies, and your approach to client challenges. Prepare to discuss your portfolio in detail and be ready for a design exercise.

• Company Research: Familiarize yourself with Sia's services, values (especially "optimists for change"), and recent work to demonstrate genuine interest and cultural alignment. Understand the importance of digital transformation in their client engagements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.