At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express is on a mission to create new ways to connect with Card Members that are meaningful and relevant. This exciting position is part of the Credit Product Design team that is responsible for migrating and transforming our current technology. Our UX Writer will partner closely with designers, researchers, and product owners, technologies to redefine how we deliver Servicing journeys across multiple teams and combine business needs with customer needs to drive the digital experience forward. This role primarily focuses on writing content for the internal servicing journeys within ISP.

Responsibilities but no limited to:

Design, write, and test microcopy, UI text, error messages, and help articles that reduce agent training time and improve efficiency.
Own the end-to-end content strategy for our internal platforms, moving from initial concept to launch with a focus on measurable agent success. Transforming ideas, business opportunities, research, and creative vision into compelling, clear, concise content for core digital journeys for our users.
Present work to collaborators and various stakeholders with the ability to defend your decisions persuasively.
Partner with product managers, UX designers, and engineers to ensure content is integrated seamlessly into the product design process. You'll be the voice of clarity from the very beginning. Also partner with legal and compliance to meet regulatory needs.
Conduct user research and A/B testing to measure the impact of your content and make data-driven decisions.
Create and maintain a comprehensive content style guide and governance process to ensure content adheres to brand strategy, brand guidelines, and tone. Also, consult on UX content to ensure it adheres to UX writing best practices.

Minimum Qualifications:
5+ years of experience in UX writing, content design, or a related field
A strong portfolio showcasing the process and impact of your work on user experience.
Proven understanding of the product development lifecycle and ability to partner with UX designers, product managers, and engineers.
Experience developing and implementing content strategy, including voice and tone guides.
Proficiency with design tools like Figma or Sketch.
Deep knowledge of accessibility standards and how to write inclusive, accessible content.
Excellent written and verbal communication
Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
Ability to translate complex technical and operational information into simple, intuitive language for a non-technical audience.

Preferred Qualifications:

Knowledge of credit/fraud risk servicing.
Experiencing with leading large transformation projects.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Jobs in Sunrise - Mid-Level Roles

Latest Jobs

Principal UI & UX Designer - Payroll

Product Designer