interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of the role:

As a Senior User Experience Researcher, you will be primarily responsible for leading, designing and conducting research using a variety of qualitative and quantitative methods to further improve our understanding of both current and prospective users in order to create simple, intuitive but high-performance user experiences.

You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.

Day to day, you’ll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.

Your research insights will need to inform, influence and support cross functional teams in their quest to understand more about our users, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will help champion user driven decisions and improve the user experience.

Key Responsibilities:

Embed user research into our discovery and product development process working with Research, Onsite Analytics and the Product Owners and Product Managers
Deliver both in-house and 3rd party research, including set up, recruitment, moderation, data collection, analysis and debrief.
Design and facilitate workshops
Conduct primary and secondary user research
Conduct and evaluate quantitative and qualitative research
Perform market and ethnographic research
Perform usability studies with users
Work closely with cross-functional teams to identify, prioritise and evaluate research topics
Plan and implement user research strategies and methodologies
Advocate research findings to diverse audiences through written and oral presentations.
Ability to ask and answer questions, gather, analyse and synthesise data
Use a diverse set of UX research tools
Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset
Drive accessibility within the UX Research team 
Implement research insights across the organization
Ability to adapt to a changing environment

Skills & Experience Required:

Mentoring skills 
Understand qualitative research methods 
Understand quantitative research methods 
User Research Methodologies 
User interviews 
Usability Testing 
Diary studies 
Competitor Research 
Great communication skills 
A can-do, proactive attitude 
Ability to see patterns in research to help aid the designers 
Meticulous sense of detail and the ability to seek out simple solutions to complex challenges 
Report writing 
Ability to recruit users
Confidence speaking with stakeholders 
Resilience

Personal Attributes:

STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME

Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed – delivering faster and better
Decisive and takes ownership of outcomes
Not afraid to challenge and be open to challenges

Benefits

Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance – Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund – Supporting your physical and mental wellness
Retail Discounts – Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

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