About the Team
The Client Facing Systems team is responsible for building and maintaining the platforms and tools that directly support our clients’ experiences. We focus on delivering seamless, efficient, and user-friendly digital solutions that enable clients to interact with our services and products effortlessly.

About the Role
As a UX Designer within the Client Facing Systems team, you will play a key role in shaping intuitive and engaging experiences that directly impact how our clients interact with our products and services. You will work closely with cross-functional teams—product managers and technical teams—to understand user needs, define user journeys, and translate complex requirements into clear and usable prototypes.
 

Job Responsibilities

Work with product managers and business owners to identify user requirements and map out user workflows across the various products;
Create high-impact design based on research in the defined timeframe.
Work with development engineers in order to support and validate the correct implementation of design and user experience;
Maintain an up-to-date design and user experience guidelines across a family of externally facing applications for desktop, tablets and mobile devices.

Specific User Experience Responsibilities include but are not limited to:

Assisting in running research sessions.
Write up research notes, perform competitor analysis.
Takes direction from senior team member.
Planning and executing smaller scale research projects, drawing on research from various areas of the business: analytics, client’s feedback, product manager.
Good presentation skills and able to present to senior stakeholders and good stakeholder management skills

Specific User Interface Responsibilities include but are not limited to:

Executing design work consistent with design and brand standards, analytics insight, stakeholders’ feedback.
Takes direction from a Senior team member and requires close guidance to deliver design work effectively.
Delivers design work on programs of any size with minimal oversight.
Effectively negotiates trade-offs with product management and development.

Qualifications

Methodologies - Experienced in research methods - usability testing, stakeholders interview, focus groups. Familiar with contextual studies - card sorting, A/B testing, user story mapping.
Software - Familiar with Figma, Adobe XD, Illustrator, and Photoshop, PowerPoint, Word, Excel.
Desired: Experience in Lean/Agile UX, familiar with any prototyping tool: Figma, Adobe XD, Invision, Axure, etc.

Requirements

Design - Sketching, concept creation and wire framing, producing sitemaps and user flows, creating clickable prototypes. Working with user research teams to plan usability testing sessions and delivers artifacts for testing. Using user insight, analytics, best practice, competitor analysis to inform design decisions. Shares work to get feedback and iterates their thinking with continual review.
Design Specification - Delivers appropriate level of specification needed to ensure high quality development on time. Collaborates as appropriate on creating user stories to define development tasks.
Best practice and design consistency - Researching and sharing industry trends, competitors, and comparable experiences. Driving and documenting design standards and patterns across channels and products.
Planning - Plans own work executing against deadlines. Finds ways to maximize the efficiency in an agile process.
Working in a team - Collaborating with visual designers, developers, product owners, marketing, and content managers to define product experience and champion the user.
Basic Coding (a plus) – Proficiency with valid, cross-browser HTML & CSS. Experience with SASS or LESS. Experience with Bootstrap.
Three years of industry experience designing/prototyping web applications;
A portfolio demonstrating relevant experience in user-centric design;
Bachelor's degree, preferably in a technical or design-related discipline;
Excellent communication and writing skills.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

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