End Date

Wednesday 17 September 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Design Researcher (12-Month FTC)

LOCATION(S): Bristol
SALARY: £59,850 - £66,500

HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Bristol office.

About this opportunity

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 70+ researchers who shape product and service development. Everyone brings different strengths and passions—maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We’ll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. You’ll also always be supported in your role by our wider Design Research and Analytics community.

Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business. This particular role sits within the Customer Details Management (CDM) area of the bank, where the team is focused on simplifying processes, reassuring customers, and managing expectations—particularly around tasks like updating personal details, such as changing your name or address.

You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need

Experience working closely with design and product teams to identify and prioritise the right research questions
Ability to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction
Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
Experience running quantitative studies (e.g. surveys) and able to analyse quantitative results
Skilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness
Experience combining qualitative and quantitative methods
Ethnographic experience (e.g. contextual enquiry or diary studies)
Ability to triangulate research and data from different sources to tell compelling customer stories
Experience conducting research with vulnerable audiences and/or accessibility needs, with sensitivity and ethical awareness
Willingness to share your expertise and learn from others

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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